Pearland hotellia

Plussat: How clean the location was.

Plussat: We got in late and still got friendly service it was great. The hotel was clean and we slept well.

Miinukset: no everything was fine.

Plussat: Location and cleanliness

Miinukset: While sleeping, there was a knock and the cleaning staff entered the room. They noticed we were still sleeping and left. I do not think anyone should enter or try to enter until check out time. It was only 9:30am.

Plussat: Ckeanliness!

Miinukset: There was nothing NOT to like!

Plussat: The staff was friendly, the facility very clean, and safe.

Miinukset: Not many vegetarian options and No recycling at breakfast

Plussat: Everything was good nices n clean

Plussat: It was fine as always just the house keeping kind of ticked me off. There is a young lady at the front desk who is there most of the time bi am there who goes the extra mile and I appreciate it

Miinukset: House keeping could do o a better job on cleaning the rooms and listening to what guest have to say

Plussat: It was great the staff was really courteous the facility was clean the room was clean and comfortable. No 1 bothered us, but I have 1 complaint and that is the idiots they put above me had kids and they stopped back and forth half the night and started up again at 5:30 next morning

Miinukset: People that can't make their kids mind need to be on 1st floor. I tried calling hotel number several days before could not get through to them or booking .com. had questions but could not contact no one. Would rather deal with hotel and get the discount from them instead of dealing with a booking agency

Plussat: The room was very clean and roomy.

Miinukset: The hotel was lovely.

Plussat: The bed and breakfast.

Plussat: Staff greetings at all times Very attentive n helpful

Miinukset: Had room at 67 degrees But at times shutoff during night hours n found myself restless n sweaty Had there been a Ceiling fan up there would have worked out perfectly Otherwise all else was fine Were there for a Viewing n next day was funeral

Miinukset: No to minimal lights outside. The light on the sign wasn't in or the bulb was out. Parking lot was not well lit. Otherwise nice hotel.

Plussat: Everything it was in the right location that i need and i enjoyed it

Miinukset: I didn’t like that i had to call hotel staff and tell them that it had dishes in the hall way from the time i made it at around 4 pm into the very next day around 1:30 smh

Plussat: Location.

Plussat: The room

Miinukset: No breakfast included.

Plussat: spacious room

Miinukset: fridge had a pizza left from previous guest, very nasty, rude front desk person on the phone while in front of guest ,left me wondering how long I had to wait to be taken care off, outside smelled something like sewer found out that there was a landfill n

Plussat: Clean and friendly

Plussat: The room was spacious. The only nice person was the man that checked me in.

Miinukset: This is a filthy hotel. Hotel staff does not speak to make you feel welcome at all. There were room trays at some doors at 6p and still there at 10A the next day. Hallways were filthy. No one vacummed them for the weekend. Never again!

Plussat: Staff

Miinukset: Breakfast was less than hoped for.

Plussat: They were able to let us check in early

Miinukset: They did not clean my room for the 2d day. I had to go get clean towels myself from the front desk.

Plussat: Breakfast was great. Staff was friendly and efficient. Room was clean and nice.

Miinukset: Price a little high.

Plussat: Like everything else. Great location. Beautiful hotel and rooms were super cute and comfortable.

Miinukset: First set of room keys did not work. Had to go back to front desk and get keys re-programmed and they ended up sending us to an entirely different floor.

Plussat: THE SPACIOUS ROOM .

Miinukset: THE CROSS TRAFFIC IN THE PARKING LOT FROM THE FACILITY NEXT DOOR .

Miinukset: The staff seemed a little inattentive. I had to yell for someone at check in at 9:30pm. I had the same issue the next morning trying to get coffee at 6:15am.

Plussat: The customer service.

Miinukset: In foto it looks gorgeous, but in real it's not as new and clean .

Plussat: The location was perfect for finding a dine in spot during your stay

Miinukset: The bathroom was empty —— meaning there was no shower cap, hand soap or other toiletries I always anticipate seeing when I check into a hotel of this caliber. I usually pack everything I need but this time I actually forgot the shower cap

Plussat: Location included shopping and restaurants

Miinukset: Dirty room, bathroom floor was sticky

Plussat: The facilities are clean and well designed.

Miinukset: All was good.

Miinukset: the pillows were very old and uncomfortable. Asked for firmer pillow and they did not have any.

Miinukset: I was given a room that they were doing construction directly out side. I arrived just after midnight and was awoken by banging construction machinery at 6:30 a.m. I can't believe they didn't have the common sense to not put someone in that room.

Plussat: The room was very clean, bed and pillows were so comfortable and I slept great even with a bad cold

Miinukset: Was not unhappy with anything

Plussat: Accessibility to stores.

Miinukset: Traffic and construction in the area. Terrible.

Plussat: Convenient location. Felt secure. Good customer service. Room design was nice.

Miinukset: Room had a little dust on the lampshades but thats it

Plussat: Great location! Our new favorite place to stay while visiting family.

Miinukset: NA

Plussat: I like the food. Breakfast satistied.

Miinukset: The location of the air condition. I prefer to be at the higher place.

Plussat: Right off 288 , lots of restaurants & shopping mall nearby.

Plussat: The size of the room.

Miinukset: Construction getting to and from motel nothing they can do about it

Plussat: Really comfortable. Staff was so friendly.

Miinukset: They could use a second elevator perhaps...

Plussat: It was very clean. The stag was professional and friendly.

Miinukset: I went to the store before I checked out and when I returned they were cleaning my room. I had not checked out!

Plussat: Hot coffee.

Miinukset: Breakfast ended too early. 9:30am. Communication between check in and check out staff. We asked for a late check out and the check in staff failed to list it. Check out staff came to our room at noon. Even after talking to the Rep at the door, the front desk still called and we had to repeat ourselves again!

Plussat: The room was very clean. Price was very affordable and the staff did a great job of making me feel appreciated.

Miinukset: I never seem to get credit for staying at Holiday Inn. I had 1600 point for staying in Ripley, WV back in mid January. I have stayed at Holiday in several times since and my score hasn't changed since.

Plussat: Everything was great and nice

Miinukset: Great experience

Plussat: CLEAN

Plussat: Very nice staff and clean hotel.

Plussat: Beds

Plussat: New and nice

Miinukset: The toilet was stained brown and not completely cleaned from the previous guest

Plussat: Location

Miinukset: Nothing

Plussat: I liked the location and breakfast was really good

Miinukset: I could not complain about anything

Plussat: My room was clean, spacious, comfortable, and quiet.

Miinukset: I didn't feel welcome by the staff

Plussat: The staff was very friendly

Miinukset: The bed and pillows were uncomfortable

Plussat: The Staff and Cleanliness of the rooms and all common areas and pricing

Miinukset: Couldn’t really find any. Stayed here numerous times

Plussat: This place is clean and easy access to where ever you need to go in Pearland. It’s off the beaten path which makes it more attractive to anyone that stays there

Miinukset: Nothing

Miinukset: Room smelled like mildew

Plussat: Convenient

Miinukset: No

Plussat: This hotel is a rip off. They took my money.

Miinukset: Nothing about it. The staff has nasty attitudes.

Plussat: Location and closeness to freeway

Miinukset: Lots of kids running around in late hours. I wish there was other meats for breakfast besides pork.

Plussat: The Bed was so comfortable and the room was very clean and spacious!

Plussat: Staff very helpful and friendly service is fantastic at this location

Miinukset: What’s not to like here

Plussat: The Hotel was very clean. The staff was quite helpful. They serve a full Breakfast!! Great Value.

Miinukset: I didn't like the price for the soft drinks and water.

Plussat: Great customer service!

Miinukset: Breakfast was not so great. Stale bread powdered eggs I’d rather pay for my breakfast.

Plussat: Easy checked in and checked out, very friendly staff. Clean and fresh smell in our room, no carpet odor, room turnover every day. We are very safisfied on our stay at SPRINGHILL SUITES BY MARRIOT HOUSTON PEARLAND, TX.

Miinukset: None, I hope they keep up their good work for{travelers} a long time.

Plussat: The staff for the hotel were excellent and the staff would be the only reason why I would possibly consider coming back, but every place has its ups and downs.

Miinukset: As you walk into the hotel room, there is a damp smell that just lingers around. It is almost like a mildew smell that is unpleasant but again the staff at the hotel were great.

Plussat: Easy access, near Texas Medical Center, cleanliness, beautiful room! Things to think about: chair height toilets, grab bars in showers, better lighting in dressing area! Older guests can utilize these additions without using handicap rooms.

Miinukset: Coffee was terrible. Grounds and bitter.

Plussat: The hotel was nice and clean I like everything about it the shower as space is very spacious. I will go back !

Plussat: It was very Clean

Miinukset: Me and another guest was given the same room

Plussat: The staff that checked us in was very friendly & nice. The room was very clean & beds were very comfortable ; but the pull out couch bed was not very comfortable at all. The breakfast was very good & fresh .The staff that checked us out was also nice.

Miinukset: I didnt like the pull out couch bed was not comfortable at all. And the ladies that worked setting up the breakfast seemed to be speaking about the amount of food my son ate by calling him Gordo in Spanish when he went for a 2nd helping.Not nice at all .

Plussat: It was clean as expected

Miinukset: Overall great

Plussat: I almost left didn't have idea of what I was getting myself into elevator broke down at one point of our stay had to walk up the stairs.its was nasty I had to buy some Clorox to sterilize I had 3 little kids 2 6years and 1 5year.

Miinukset: If i would know I would have never but I learn a good lesson no more every again

Plussat: We enjoyed the messaging shower head, cold refrigerator and space in the room.

Miinukset: staff at the front desk needs a lesson in customer service.to star,she was not overwhelmed with guest. I booked two rooms, but was only given keys for 1, and sh seemed put out when I asked about the second set. Had to ask about parking, elevator and bkfst

Plussat: The property was super clean and smelled wonderful. The staff were all so very nice It was just what I needed.

Plussat: Staff was very friendly and accommodating

Miinukset: Parking very limited

Plussat: Great location

Miinukset: The staff seemed to be in auto pilot and not motivated to make the guest stay a great one. I even had one basically tell me they didn't care.

Plussat: Very clean

Plussat: Breakfast was good. Cold and hot options were nice.

Miinukset: Stayed on the 3rd floor and could hear hammering or banging from 9-12 coming from above. Also didn't help that the hotel is right next to a daycare or school, so you can hear children playing and screaming in the morning if you try to sleep in.

Plussat: Very comfortable beds.

Miinukset: One staff member was miserable. The rest were great. The rooms smelled a bit musty and no hotel bar

Plussat: Location was the best part of this hotel. I needed to be close, but I should have paid the extra $20 to get a better hotel. Its very dated, pretty much everything needed updating. I have never in my life seen a tub so unprofessionally fixed in my life.

Miinukset: I did not think there would be much of a difference between a 2.5 star hotel and a 3 or 4, but boy do I understand now. I will definitely always do 4 star, and definitely never under a 3 star.

Plussat: The room was huge and very clean! Front desk staff was friendly and helpful and breakfast was in a nice bright room with plenty of choices! The coffee was great!

Plussat: The bed and room was very comfortable

Plussat: Staff was excellent ! Great location and room nice for doing some computer work.

Miinukset: Sofa needs new cushions

Miinukset: It’s a motel not a hotel .

Plussat: Staff was friendly

Miinukset: Gym is tiny

Plussat: Always a pleasure staying here! The staff is always great!

Plussat: The location was good for where I was trying to go. the room was great.

Miinukset: The free breakfast was limited. The pancake maker was broke, there was no waffle maker and I didn't see any bread for toast.

Plussat: Sorry I don’t have a breakfast

Miinukset: A/c making noise is the only thing that I will complain!!!!

Plussat: Location

Miinukset: Had to chance keys.

Plussat: Great staff.

Miinukset: Breakfast severely lacking; all carbs. No good for a diabetic. Went out

Plussat: Super friendly staff.

Miinukset: Older building but staff are trying hard to keep it updated and clean.

Plussat: Exactly what we needed. Clean, comfortable and accessible.

Miinukset: Nothing. Was all good.

Plussat: Nothing,

Miinukset: Poor breakfast

Plussat: It was very clean and a good location for shopping. Very safe place.

Miinukset: The bathroom was small compared to the whole room. The bathroom door kept getting in the way when I want to get out of the room. Perhaps a door that slides in and out could be put into the wall, instead of a door that opens into the tiny bathroom.

Miinukset: Please don't ever book this hotel for me again

Plussat: Liked the location and comfortable beds.

Miinukset: Hot breakfast didn’t look very good.

Plussat: Location, great bed, and excellent staff.

Plussat: Location and breakfast. Also, spacious rooms and free parking and wi-fi.

Miinukset: Can’t think of anything.

Plussat: Breakfast

Miinukset: Sofa bed needs new mattress I could feel the springs

Plussat: Location to my event was perfect. Breakfast was tasty .

Miinukset: I had to wait for the only cart available.

Plussat: Its location was very near to the place I planned to visit.

Miinukset: Yes, Carpet was sticking, stains on comforters & shower curtains. they were washed in so much of bleach, that I could not bear its smell.May be I get only this for what I paid. As I stayed in marriott rooms, comparatively felt this room is cozy.

Miinukset: We checked in around 8pm and had a king room with a sofa bed. There was no bedding for sofa bed. Went to front desk and asked for them and was told they did not have any and wouldn't have any. Next morning at 7, I asked again and theyhanded them to me.

Plussat: The breakfast and the staff was amazing.

Miinukset: The staff was great and wonderful the issue lies within the buidling and itself. It needs to be renovated or remodeled. The room had a odor and looks as if it was built 30 years ago with no upgrades. Its 2020 this location needs a upgrade. I spent $84on a room that looked and smelled like i was staying at a 1 star hotel. I had no problems with any of the staff they were very friendly and tried to accommodate me by trying to switch me to another room but the room was the same as the current room I was in. The issue lies within this specific location needing immediate renovations. The photos that were promoted when i booked this location online were deceptive. The manager and staff onsight was wondeful they apologized but I should have never spent $84 for these accommodations and want a full refund or another hotel stay at a different hotel at my choosing. I really appreciate that the manager apologized gave me a togo thank you bag and also adjusted my rate to $84 he was amazing i believe the manager he was a black man i dont remember his name ir the staff that was so nice and helpful. This is the only way this issue will be resolved.

Plussat: Close to family and friends. Breakfast served till 10 am with good menu variety . friendly front desk employees.

Plussat: Breakfast was great. Comfortable beds

Miinukset: The apple juice was a little watered down

Plussat: Breakfast was outstanding. Many delicious choices and so very clean and organized.

Plussat: Everything met or exceeded our expectations. The free breakfast selection, cleanliness and quality was great!

Plussat: It was clean, convenient location, free breakfast.

Miinukset: The building seemed to be a bit old.

Plussat: Location

Miinukset: Mold in bathroom

Plussat: Staff was friendly

Miinukset: Sausage needed to be cooked longer---need gravy for biscuits

Plussat: The breakfast was acceptable.

Miinukset: Bathroom sink spewed purpleish water when initially turned on with very low water pressure. The available dryer does not dry cloth clothes even after 3 attempts that cost me $4.50.

Plussat: Breakfast, convenience to my office

Miinukset: Bed bugs in room

Plussat: I liked the friendly staff. The lobby, decoration for the holiday. The cleanest, the fresh smell in the air. The comfort of the beds, the space in the rooms enough to walk around. The TV programming excellent! And the water pressure in the shower. Oh yeah great :-)

Miinukset: I didn't like that there was always one staff available when I needed some essentials (eg. Toilet paper, bath towels). Last, the elevator service didn't feel secure.

Plussat: I liked the easy check in and great customer service

Plussat: They were awesome to let us check in a little early. We had drove all night, 12 hours, and ready for a nap. We appreciated it very much!

Miinukset: Our first day we used towels early and then asked to exchange for clean that night and was told by staff we could not until 9am the next morning. We did ok just never not been able to get clean towels in all our travels.

Plussat: The front desk clerk was really welcoming and nice. We flew in from Paris and had a long flight, she was kind and helpful. The bed was comfortable and the towels were fresh and clean. The breakfast was satisfying.

Miinukset: The carpet smelled old and looked extremely worn out. The doors and fixtures could use a good wipe down. There was not enough mini restroom amenities for two people.

Plussat: Beds were comfortable. Breakfast was good.

Miinukset: No soap in the room. I called down and she said I could come down and get it and that she was by herself. She did end up bringing it because I told her I was in my pajamas. Also rust in the shower

Plussat: I liked that the bed bugs only had breakfast and lunch on me! Breakfast as ok.

Miinukset: I didn't like the fact that bed bugs had breakfast and lunch on me!!

Plussat: The area was superb. It was close to a variety of different stores and restaurants. I loved that there was a microwave and fridge in our room and it was fairly clean. Overall our stay was a good deal.

Miinukset: Our room had a "pillow top" bed but you could break a tooth on that mattress. Sometimes the hallway smelled clean and other times there was a lingering stench.

Miinukset: The only thing i didn't like was the room showed it was cleaned when we checked in, but when we went to our room it had not been cleaned. The staff apologized and immediately went to clean room while we wnt to grab dinner.

Plussat: The property was good, soft bed, staff accommodating after booking.com messed up my reservation, I booked a handicap accessible room, since my husband is in a wheelchair and requires extra room to move around. And booking sent the reservation to the property as a regular room. The front desk agent assisted me in getting us in a room that would work for our needs even though the property was almost full for the night since it was NYE . Even after our long drive and being tired and me snapping at him for the reservation being wrong from booking.com after calling booking and getting hung up on twice after waiting over 20 minutes each time is poor customer service!

Plussat: The amenities and options are amazing. Felt like I was staying in my own house.

Plussat: Bed was comfortable and good channel selections including HBO

Miinukset: Shower pressure not good, door was not working properly and several carpet stains.

Plussat: It was amazing. The staff was so helpful. The room was so clean. We have stayed at a studio 6 in Arlington Texas, they didn't have things like dish soap or paper towels. We had to buy all those things. They had everything we needed and more! We will definitely be staying there again!

Miinukset: This was rent by the month hotel. That information was not disclosed in the pricing of the room. Room had an odor, carpet was still damp from being shampooed.

Plussat: The staff and the cleanliness

Miinukset: No free breakfast or pool

Plussat: Location

Miinukset: Rooms were not cleaned throughout stay, room service did not bring us clean towels.

Plussat: The staff. Competitive prices

Miinukset: Bugs in the bed. Bugs in the shower.

Plussat: Nothing at all

Miinukset: The smell of the room the rust around the tub the bed was hard

Plussat: breakfast was ok we didnt eat breakfast.

Miinukset: everyone was great

Miinukset: Bugs. Mold. Awful smell.