Penticton Lakeside Resort

Nice Dinner. Great Location, on the Lake.

This feels more like a motel, than a Hotel. Run down. Crappy beds. Plumbing did not work very well. Kids running up and down the Hall at 7 AM ........ etc etc

The West wing part of the hotel have big spacious rooms with nice views of the beach and lake.

I would like to start off saying that we are regular guests at the resort but the last two times we have stayed here the customer service has been lacking. The check in process has been a disaster the last two times including one staff member when asking if my room was ready to check in 1.5 hours early, responded “may I remind you check in is 4pm”. The most recent check in a hockey team took up the entire lobby and 3 of the 4 staff working so needless to say the check in experience is severely lacking in customer service and leadership, for example, one of the staff members could have asked the team to move their bags aside, to allow other guests to be able to move in the lobby, as well as not focus all their attention on checking in the hockey team, and give service to the other guests as well. We also requested an late check out of 1 hour past the resorts policy of a noon check out time. We called 1 day in advance and were told to call day of request which in all the hotels I’ve ever stayed at this is a first. So we called at 8am day of check out as instructed and told “No” to our request of a extra hour. They did not comprise and offer a half and hour nothing. The reason given is there are a lot people checking out today so we can’t give you the extra hour??? I’m not even sure that makes sense considering people are leaving not sorry can’t give you late check out because we are expecting a lot of people checking in later today. During the check out process I wasn’t even asked “how was your stay” which is pretty standard practice at hotels with manners and customer service at mind.

Restaurant was delicious!

The hotel was a little old and could hear other rooms