Hotel Soratama

Nothing. Not one single thing.

When I arrived at the hotel the front desk told me they didn't have the suites I reserved. I asked if they had one or none, she said none. She said the had a sister property on the other side of the park and the only difference was those rooms had two beds instead of one. I went to the property and was met by an insufferably rude person at the desk. Red flags started waving in my head so I asked to see the room. I was lead down a dingy hallway to an unclean elevator and shown a room on the third floor (the other hotel had suites on the top floor) while in the room I could clearly hear the street preacher in the park preaching through an amplifier, the Gospel of Mark if I'm not mistaken, the room had two full sized beds, not queen size, full size. I went downstairs I was informed these rooms cost more than my original so I took no small pleasure telling the very rude man I wouldn't be taking the rooms. I looked on booking to see if I could cancel the rooms in this hotel Nd it said I would have to pay for them. I walked back across the park, dropping a few pesos in the preachers box, to ask them to cancel the booking. The lady at the desk flatly refused to do so, saying that the hotel had offered me an alternative. I explained the issues while making the point that they literally did not have the item I agreed to purchase and they were trying to force me to accept an inferior for a higher price. She simply did not care. While I was talking to her I was also trying to make another reservation and saw that they were STILL taking reservations on the suites she told me were unavailable. At that very moment somebody could have been putting themselves into the very same situation I was in. That sounds more like fraud than a mistake to me.