Phoenix Motellit

Plussat: I liked the rooms. They where comfortable.

Miinukset: I didnt like the the train. It was too loud.

Plussat: The room smelled terrible. Clearly lots of smokers stayed there and the odor permeates from cortains carpet and bedding

Miinukset: Lots of people blocking stairs loitering and openly consuming alcohol.

Plussat: Convenient for my purpose. Staff was pleasant and willing to help.

Miinukset: Was surprised that the bed was not made nor dirty towel replaced between nights.

Plussat: The staff at night was awesome

Miinukset: The vending machine keeps eating my money but the staff said if I’m here when they come to fix the machine they will be reimbursing me for the money I have put in, thankfully!

Plussat: I liked that the access was accessible and easy to locate my room.

Miinukset: The staff was very rude and continued to come into my room with out even knocking even though I made a reservation with a credit card the night before!

Plussat: No phone in the room and I will need a representative to contact me and I need to speak to someone going to be able to accommodate my requests (nothing too extravagant!)

Plussat: I travelled here with a friend and my 4 yr old son. After a severely delayed flight we arrived at 3am pretty frazzled. The staff were super friendly and helpful, gave us water, helped wherever they could. The rooms are great value for money. Basic but clean, good sized and equipped. There is a nice cafe next door selling burritos, subs etc and my little boy loved the pool which was also very clean. I didn’t find the trains a problem as they’re not too frequent. All in all I thought it was great value, and an easy, convenient, clean, safe place to stay next to the airport. I’d definitely recommend and come back to stay next time

Plussat: Clean, friendly.

Miinukset: Being close to the airport is convenient but of course, noisy. That is not their fault, though.

Plussat: Proximity to Light Rail,Greyhound, Downtown and Airport

Plussat: Rooms were nice and clean

Miinukset: Needed a late check out and they said no i was willing to pay extra for it to

Plussat: Front office was professional

Miinukset: Police were interviewing a suspect in the tiny little lobby. Cigarette smoke permeated the room. People were hanging out in chairs on the balcony watching the police action. Felt like I was entering people’s place of permanent residence. My window did not shut and I did not feel safe. I left asap. A terrible experience.

Plussat: The room was exactly what I'd expect for the price I paid. Bed was comfortable enough for me to get a good night's sleep and only a 5/6 minute walk to the Valley Metro and bus routes.

Miinukset: The area is a bit noisy at times (but I knew that going in...it's RIGHT NEXT to the airport and a train track). I will say, the train horns were super loud, but they were also kinda beautiful - you could hear the harmonics created when they were blown.

Miinukset: The floors and cutains were stained and the ac wasnt wirking correctly.

Plussat: Nicely kept. Clean breakfast area. Friendly staff

Miinukset: Nothing. We liked it very much.

Plussat: Room was clean breakfast was great staff was friendly location was safe

Miinukset: Customer service

Miinukset: No towels. No conditioner. Stains all over carpet. Pool was dirty.

Plussat: Butter... as weird as it may sound I LIKED BUTTER, in most hotels they keep it in the fridge, so it´s not easy to spread it on the toast (nor waffles)

Miinukset: Didn´t like breakfast (only had it once during my stay)... Toaster BURNT my toast (even after I turned down a few notches) ¨Sausage patties¨ were DRY like cardboard ¨Extra moisture¨on my eggs

Plussat: Friendly staff.

Miinukset: Multiple things. First, the room wasn't filthy but I Don't know how long since it'd received a proper cleaning. Faded/stained sheets, no washcloths, one of the two towels provided was wet and musty

Plussat: Overall stay was good although it was a last minute, short stay check in. Overall 10’s across the board:)

Miinukset: Only negative is, I did not have a face cloth and only had one towel.

Plussat: The beds were very comfortable and comfort of the room was good.

Miinukset: My stay, overall was good but had to request for towels like three times and ones I did get had stains on them. Need to change out the top cover and check for stains. Sheets had marker stains on them as well. Ive worked as assistant housekeeper before and if our rooms had any of these problems it would be corrected right away. I dont if the Executive or assistant housekeeper need retraining to inspect their rooms properly so that its guest ready.

Plussat: Alot

Miinukset: I need in store use

Plussat: The breakfast was good and the physical comfort of the beds were wonderful. There were definitely enough drawers to accommodate the amount of clothes we had and the closet space was enough to accommodate 4 suits, 5 shirts and 2 vests. Additionally, the room refrigerator was spacious, clean and very cold; it was a wonderful addition to the room. The microwave was clean and worked well.

Miinukset: The constant flow of roaches, assumed drug users lingering outside hotel doors and in dining area for breakfast and party kids were both overwhelming and off-putting. Additionally, the tub wasn't cleaned, nor was ironing board in the room. It took 3 separate calls and 1 visit to the front and two days without an iron to have it brought to my room. At one point, bath cloths and towels were needed. We were told that there were no bath cloths available. It was brought to us at a later time.

Plussat: Excellent value

Miinukset: Not the greatest view

Plussat: I was surprised at how clean the property was .. and when we went swimming the water in the pool was the prettiest ice blue I've ever seen

Miinukset: More TV channels , like a movie channel

Plussat: Liked it all very clean and pleasant staff

Plussat: There is nothing that I like about this place it is horrible

Miinukset: Not to have picked this motel in the first place

Plussat: Nothing

Miinukset: The fact that just about everyone around was doing drugs. The 6 foot by 12 foot pool was nasty. Garbage floating around in it and dirt all over the bottom. I paid for 2 days, Thurs and Fri, Friday morning they cut my keys off so I had to go back to the office and reactivate my keys. The 711 gas station was great for food, everywhere else was almost $20 for 2 ppl to eat. The gas station $10 and we could eat a good meal. The front desk staff were carried over, with the house keeping from the old Motel 6. Very rude and inconsiderate. Even after us making a reservation still had to wait 2 hours after check in time to be able to go to our room. Bathtub looked like it had cigarette stains in it. The sheets all had stains, black and red stains, the original room we booked, after getting in, the toilet didn't work and had to be transfered to another room because maintenance didn't know how to fix it. Some of the other guests told me that this exact location used to be drug and prostitution central. Lots of shady homeless characters all over the neighborhood. And the staff looked like they were high or drunk all the time. I guess that's what happens when you keep the same staff from a location you just bought Red Roof Inn. They also advertised coffee, but there was none.

Plussat: The staff was friendly.

Miinukset: The pillows.

Plussat: beds and just the decoration of the room

Miinukset: the bathrooms are to small

Plussat: Scary no hot water no ice on the property in Phoenix AZ it was 114 degrees with no ice

Miinukset: Nothing the location is scary rooms are half clean my cell phone was stolen out of my room

Plussat: The bed was super comfty

Miinukset: It had one roach

Plussat: Got a good sleep

Miinukset: The area

Plussat: The rooms

Miinukset: The neighbour

Plussat: Nothing

Miinukset: Refunding my money back i never stayed at the hotel it was infested with drugs and prostitution’s. Guy at front desk offended me and called security on me to escort me off the property due to me wanting a refund because I did not want to stay there

Plussat: Nice rooms

Miinukset: Not very friendly

Plussat: Front desk was very knowledgeable, kept office cleaned and smelling great upon our arrival.

Plussat: Staff are awesome friendly and super helpful! I'm always able to get anything I need taken care of.

Miinukset: A lot of the other guess are a little to crazy.

Plussat: Clean

Miinukset: Not enough towels in the room. TV was very static..

Plussat: Easy check in. No deposit. Younger woman at the front desk in the mornings (don't know her name) petite , reddish brown hair ,cool nails; was very professional, accomadating , a problem solver. Very pleasant and helpful in an otherwise no-so-pleasant environment.

Miinukset: I could go on and on about how filthy the rooms are here. Not dirty. Filthy. Once I spent my own money on cleaning supplies when the room we were put in was extra filthy... when I went to let the maid know but

Plussat: Place is clean and also the staff is friendly

Miinukset: Nothing

Plussat: The bed was super comfortable I fell asleep instantly.. also very easy to get in and out the office

Miinukset: The Towel Shortage

Plussat: They stuff are super helpful. Getting something fixed was easy and fast.

Miinukset: Some of the other guest are a little to shady for my liking.

Miinukset: Other people in and around hotel are questionable... Drug addicts and lots of people arguing...

Miinukset: I had an problem with my room and the staff gave me the run around plus extreme hassle in trying to accommodate a solution to solve my issue.

Plussat: Marijuana debris left on table. Used towels left in bathroom. Air conditioning inoperable. This is the most unhealthy living I've ever been to. Night mare.

Miinukset: Everything was disgusting, filthy, and broken. Staff was completely uncountable and inconsiderate. Whole hotel needs to be shut down, gutted and rebuilt/restaffed.

Plussat: Peaceful and relaxing places

Miinukset: Everything was goods

Plussat: I love this property

Miinukset: I went to pay and was told I was put on DNR list and I seriously didn’t do ANYTHING wrong. They said if was for paying late. I never paid late. And they said I had an unregistered guest when nobody was there all night. Whenever I had my one quest he registered every single time. And they said something about drug??? I have no idea what their talking about what drugs? This makes no sense I didn’t do any of these things. Can’t you look on the motel cameras & see I didn’t do this stuff.

Plussat: Studio rooms have full-size refrigerator, microwave and cooktop.

Miinukset: Hotel has bed bugs!! Doors/Walls are thin so there is a lot of noise. Pillows/Comforter/Mattress are uncomfortable. Hotel does not provide shampoo/conditioner, only poor quality bar soap. Towels were small and rough.

Plussat: stuff

Miinukset: room dirty

Miinukset: it was the worst super 8 I have ever stayed at.

Plussat: Location - Very close to downtown.

Miinukset: Bathroom door frame was damaged (a kick?) and not repaired. Water flow on vanity was deficient.

Miinukset: Not enough towels, had to wait for them to wash it

Plussat: We booked a non-smoking room but it was heavy with smoke smell. Toilet wouldn't flush had to open tank and manually flush everytime. Bathtub wouldn't drain so filled up as you showered. Room was dirty bathroom was filthy and food stuck to chair in room. Our iron was missing as well

Miinukset: Close to ballpark

Plussat: Hotel was clean and comfortable, breakfast was as expected.

Miinukset: Not the greatest neighborhood.

Plussat: Nothing

Miinukset: I felt like I had to bring my own towel there were non in the room I was given a paper where I was charged 100 deposit and I had to clean my room to get my deposit back. I will never stay at this trashy place again and I will make sure no one else I know stays there either.

Miinukset: Bed sheets were dirty. Room smelled disgusting. Never again!

Plussat: I was close to my area of need. The a/c was cold.

Miinukset: The room was dirty. Switched rooms twice. Fridge wasn't working properly. Coffee pot was filthy. Shower curtin dirty took it off and put it in the corner when we showered. Put towels down on the floor so we wouldn't step on the dirty floor. Wiped everything down with Clorox wipes since no housekeeping came by. Happy I brought my own towels! Room smelled of mildew after showering the second night. Unwanted guest hanging around. Came out Saturday to beer bottles every where.

Plussat: Close to Chase Field

Miinukset: Dirty. Needs an overhaul.

Plussat: Very good service

Plussat: The location was near my training area and the room was nice and clean

Miinukset: Staff was a little rude and standoffish. I wasn't told that I need the same credit card that I used to pay for my hotel room. If it had been after 5, I would not have been able to get a hold of anyone at work.