Hotel Alessandro Della Spina

Me and my husband thought we paid for our room twice by mistake because something wrong went with my phone while paying...started downloading and then everything disappeared....and on our arrival we explained it to the man at the reception and asked for help and he was not honest with us-he did not say it was not one room we paid for, but we booked by mistake 2 rooms and paid for them and we know it was no doubt our fault but he did not say a word we booked and paid for 2 rooms and when we found it out and asked why did not he offered and give us keys for 2 rooms he said: You did not ask. Big disappointment !!!!!!!!!!!