Robert's Grove Beach Resort

The suite was nice and the bed was very comfortable. The view was spectacular. The staff were very friendly. Luis went out of his way to help sort out the WiFi issues and Ben was very nice to help us into a upgraded room and to get us set up for our excursion. The breakfast was good.

The kitchen was poorly stocked with dishes & cutlery. Had to buy many of our own supplies. The toaster did not work, the oven did not work, and the one burner on the stove caught in fire (under the hood) and then the next time we tried to use it, it leaked propane and blew up in the kitchen almost blowing the glass out of the windows. The food was awful.

The only pluses were the breakfast and the view. Nothing else was as described online.

This resort was sold as something it isn’t. Amenities listed on website are no longer available and they are working with a shadow of a staff. There is no dive shop, no poolside bars, no gym, we were unable to get a safe in our room for two days because they have had so many employees quit recently that they could not find a staff member who knew a combo for a safe. One day there was no ice, one day there was no running water anywhere on the resort. The “free shuttle” into town doesn’t always run and the shuttle driver was rude. We came for our ten year anniversary and not a single gesture was made to welcome us or help us celebrate the occasion. We were left to our own devices to figure out tours, transportation, dining options, etc. There were several staff members who were kind and seemed to really be trying their best in a bad work environment. Locals and visitors all agree that the resort has gone downhill. Everywhere we went we ran into a local that used to work at Roberts Grove but quit because of the work conditions and poor service. I don’t see how they can stay in business for much longer. Nearby there were amazing resorts that took us. I urge travelers to look anywhere else when looking to book a place to stay in Placencia.

The service really offset the beautiful setting. Value was off. $250 a night but operating at a $100 a night level. No towels, shanty portions at breakfast, customer second mentality, erred charges on hotel bill, no airport shuttle, shuttle bookings often pushed or voided.