Olé Tropical Tenerife

Restaurant are not clean and staff is not helpful.

I arrived at 21.30 on 16/01/20 then after checking I have been told the restaurant is closed but they told me they have been giving so.w food later on at 23.00 they told me I can go restaurant for some food after the security man open the restaurant then he showed me my table with food the he said the drink are there if I need cafee or juice, then he left after a few mins when I went to get myself drink I saw lots of cockroaches around cafee machine and drink machine too inside cups everywhere so I called the security man and asked him why so many cockroaches here he said I don't know? So I couldn't eat in there then I went in main office and asked staff why the restaurant is not clean? She told me it was normal here in Tenerife so many cockroaches I was totally shocked why she told me like this.I told her no is not normal for 4 star hotel to have cockroaches in restaurant, so I could eat there. I have been spoken to senior manager and asked her to refund my money bcos I m not going to eat there she told me they clean restaurant but this not case ,the restaurant should clean in first place .The people pay for hotel so the hotel must be clean. I told her I have been booking hotel with booking .com so many times and never ever happened like this. So from 16 jan until 18 jan I have been eating out side with my own money extra cost, and I m not happy the senior manager afford me only €40 for refund but I didn't expect that so I asking to help me the senior manager told me to make complaints to booking. Com .1_ can I get refund? Let me know my mob no is 07511040006 my name is mr.Farshid Shiri