Acanto Boutique Hotel Playa Del Carmen

Nice set up with a kitchen and a rooftop deck!

We had to walk up 4 flights of stairs since the elevator didn't connect with our part of the building. The pool area was small and we had to walk past a bunch of kids splashing water everywhere to get to the lobby. Also, no comfortable seating in the room besides the bed.

Really close to everything we needed. It came with a fully equipped kitchen that we loved. Our suite was massive!!

Couldn’t say there was anything I didn’t like!

Plenty of space for everyone (4adults and 4 kids in the 3 bedroom apartment) Very well situated The staff was very accommodating

The breakfast was ok for kids but wasn’t satisfying for adults First time that i have too pay (55$US!)for a crib in our room for my 7 month old ( we have 4 kids and we travel a lot)

Location was excellent , steps away from restaurant and bars and shops. Rooms were comfortable.

We stayed for four days in the 3 bedroom terrace penthouse suite with 3 small kids. There was little or sometimes no hot water in the bathroom and it took a couple of days for the problem to be fixed. It was a very uncomfortable situation with little kids in our party. Water pressure in the bathroom was poor. The shower needed to be turned on for 15-20 minutes for the hot water to come in but once the shower was on , the toilet flush would not work !!! The breakfast in the morning needs to be improved a lot. As part of the room tariff, a complimentary continental breakfast (very basic, no meat) from 8 to 11 am was provided but most times, even the basic bread and fruits were not refilled once it was over leaving guests with practically no breakfast. They run out of most stuff by 10:30 am and do not refill anything. Most hotel staff and even people at the reception do not understand English. Atleast people sitting at the reception have to be trained to understand and speak little English to help out customers, they could not even understand or help with arranging taxis from the hotel when we had 3 small kids in our party and wanted to go out on Christmas morning when most places and shops were shut down. They have a decent kitchen but practically no vessels to cook which was a bummer. Requested for a small pot to boil water for the kids and were denied even that !!