Aventura Mexicana

The location was great

- I booked it as an adults only (and adults only prices) to find out, that it's actually not completely separate from the family wing. While there were not children in the rooms next to us, they were playing in the supposedly adults only pool, running around at breakfast and generally all over the area. - The breakfast itself I wouldn't call breakfast. A bit of toast with little packs of strawberry jam (I'm allergic to strawberry). We had a couple of early mornings to go on tours and wanted to at least grab a coffee, but the staff hadn't set up the breakfast yet, even though it was passed opening hours - In our room the toilet broke after night 2, and the hair dryer was so old and hot there were sparks coming out the front every time you used it - We used the tour desk to book a tour to Chichen Itza, which was more expensive than the competition and very disappointing. First we were told we could pay with credit card, which A) didn't work and they made a lot of fuss and when we insisted B) they charged an extra 6%. We were told breakfast was included due to the early departure at 7am, but didn't get anything to eat until 3pm! Apparently the tour company never heard about breakfast being included... Overall a very disappointing stay and I wouldn't recommend.

The location, close to the beach and close to La 5th Avenida (restaurants,stores,pharmacies, etc.)

On the reviews I read that the breakfast and food from the Mayan bistro was really good, it turned out to be closed and without a kitchen. So breakfast was continental but very limited selection, the have 3 toasters and they don’t work. They can do better on that. One day they forgot to take our thrash out and when I called the reception, I was told just to take it outside to the hallway until the next day, but I needed the trash can, so not helpful at all. The transportation offered by the hotel from the Cancun airport is double the price then just a regular taxi. It was our first time so it was a learning experience.