Thompson Playa del Carmen

We come back when we can because it’s right in the middle of fifth Av, pool is incredible, staff is amazing, helpful and polite and will accommodate special requests when possible , full access to second property of beach house, food at hotel is really good and right outside you have a cantina, sushi place, bar, Starbucks and ice cream - all you need if you are hungry and don’t want to go up and down the street gauging the cleanliness. They will arrange transportation, special requests and reservations with pleasure and it’s enough reason to make this your annual vacation - one hour to Cancun , one hour to Tulum - what else can you ask for

Just a little noisy from outside at night so if you are not there to party ask for a quite area and they will gladly relocate you

Worth the money.. the room looked amazing, bed was super comfortable. Location amazing! Staff super helpful

Next to bed charging didn’t work but in different spot it did.. But other than that everything was pleasant

It was modern, well decorated, clean and really nice overall. Great location and service.

The staff was on point, they knew out Check in and out schedule, they knew who we were walking up to the door from the moment we arrived until we left. Never experienced such organization from a hotel. The beds are better than you can imagine, the pillows are heaven, so cool, fresh and soft!

Maybe more amenities in the bathroom would be nice, rives, comb, toothpaste, etc.

Exceptional service and facility. All staff went above and beyond to please.

No complaints