Crowne Plaza Plymouth

The view was outstanding - position of hotel was excellent. Staff in Drakes Bar were excellent and service in Drakes Bar was very good. The parking was convenient.

The service - which is not at all good and in fact terrible for a 4-star hotel!! Seriously understaffed at times. We had to wait at reception for over ten minutes to check in after a tiring journey. We had a further long wait (more than ten minutes) to be served with a drink in the Penthouse Bar - this was because there was only one server trying to pour drinks for a rush of customers at the same time as seating people in the Marco Pierre White restaurant and also taking food orders!!! Breakfast was not much better as although it was only averagely busy, we had to ask twice for a pot of coffee. We stayed for three days and for two of those, when we returned to our room in the afternoon, neither keycard would work. We were told at reception that this was because we had kept them near our mobile phones (not true!) and the next day we were just told it was bad luck!! The exception to this was Drakes Bar where the service was good and the staff were cheerful and very helpful! Our room - which was classed Executive- was not particularly welcoming or comfortable. It was large, but there was nowhere comfortable to sit. The shower room was tiny and the door on the walk-in shower leaked seriously all over the floor, so much so that the water ran out onto the carpet in the room and had left a large stain. It was difficult to find somewhere to leave a towel where it wouldn’t get soaked - likewise if left your PJs on the floor whilst showering!!