Ibis Porto Alegre Assis Brasil

There are no surprises at this hotel. It is what you would expect from Ibis. Basic but clean and functional although decor at this hotel is rather austere and unwelcoming. The evening buffet was good value and wait staff helpful and pleasant.

I have never been treated with such disrespect as by the male receptionist when checking out. Granted, he was busy but there is no excuse for his passive aggressive attitude. Knowing that myself and colleague were running late due to the checkout queue, he refused to print out my receipt before attending to other tasks. His attitude spoilt my morning and impression of this hotel. Very poor customer service indeed and all other staff were great!