Carlo IV, The Dedica Anthology, Autograph Collection

kyllä

palvelu

What a beautiful hotel and building! Absolutely magnificent location, the room (although a bit dark) was quiet, comfortable, with a good bed and mattress. The swimming pool area is also outstanding. The breakfast was quite nice.

Our only criticism would be about the very unfriendly and unprofessional reception staff. We were already quite taken aback with a cold unfriendly welcome (certainly not what one would be expecting at a 5-star hotel) but the situation at checkout was even worse. We were first told we could have a late check-out, then told apparently we were “not good enough members of the Marriott”. The woman at the desk literally told us “imagine what would happen if EVERYBODY got a membership” - which is quite funny, as I am pretty certain that was the intention of the Marriott management when they came up with a free-membership program. We own an international tour company and have travelled all around the world, so we know how often even the most beautiful places can be ruined by unpleasant attitude of the staff. I would certainly strongly recommend to the managers to train the reception staff to provide a service on par with a 5-star rating, the international Marriott standards and most importantly treat their customers with courtesy and respect. Ironically, staff in all the other parts of the hotel except for the reception was wonderful, smiling, helpful and friendly.

called in advance because we wanted to make sure there was a Jacuzzi/whirlpool in the swimming pool but there was not and the pool was quite cold. Otherwise the hotel was fantastic but they really need a hot tub!!