Preston Marriott Hotel

Staff courteous friendly, hotel had nice layout, and quiet.

On arrival, I stepped on a large piece of discarded chewing gum at the entrance to the hotel. The heel of my shoe took the brunt. The staff gave me a bucket of ice and a knife (brought to my room) for me to try to get it off. The gum had stuck into the grooves of the sides my heel. I could not get it off. On checking out, I once again stepped on chewing gum when leaving the hotel. This time I could not get it off the sole of my shoe, I found that my shoe was sticking to my pedals on the car. Subsequently I now need to have my shoes reheeled at the cobblers as I cannot get the chewing gum off. A disgusting experience. They really should check the entrance for cleanliness.

Asked staff 3 things about my stay was told would get back to me never did, bar staff kept disapering from bar to serve food had to waite for them to return, would not sell coffe late at night if bar busy but could get coffe after most guest gone to bed.

The welcome on arrival, the comfort and appointment of the room including the bathroom and the splendid breakfast.

The slowness of th computer at check out and the misinformation regarding my bill for drinks and snack in the bar; the mistake was eventually fixed and there was no dispute but the cashier was very slow to cope with this minor irregularity.