Preston hotellia

Plussat: Nice and spacious, quiet and friendly staff

Miinukset: The bed itself was split into 2 mattresses and the tv wasn’t working properly

Plussat: Excellent customer service ,very friendly and helpful staff. We will definitely be back asap as it is a lovely place to stay. Staff was willing to help with advice and support when we needed. Would highly recommend this place.

Plussat: Bed extra comfy

Miinukset: Larger room

Plussat: Jacob, could not have been more accommodating. Went out of his way to assist. Highly recommend

Miinukset: Poor sound insulation. My room was just behind the reception desk.

Plussat: The staff. How many places offer to meet a blind traveller & their Guide Dog at the train station to take them to their apartment? Just exceptional customer service from start to finish. An aparthotel that's streets ahead.

Miinukset: You must be joking. This place is brilliant!

Plussat: Staff and food phenominal

Miinukset: na

Plussat: A comfortable relaxing atmosphere

Miinukset: Nothing

Plussat: Great service. Fab room. Amazing location. Love Toti deli and the on site art/jewellery shop. Highly recommend.

Miinukset: Nothing!

Plussat: Everything about this place is good. You would think it was a 5 star hotel. Exceptional cleanliness, fantastic staff and a first class menu.

Plussat: Everything e, cellenf though price is a liitle steep for the area

Miinukset: Little pricey for the area, but otherwise excellent

Plussat: Would have preferred the breakfast to be chosen then cooked to order although was pleased that ,when my choice was not on the hot tray, you were able to accommodate me.

Miinukset: Nothing really.

Miinukset: Rooms tired and old fashioned . Shower not working. Hot and stuffy.

Plussat: Lovely large airy room and bathroom. Excellent breakfast in large airy restaurant overlooking beautiful garden

Miinukset: Too hot on arrival but velux windows could be opened so it was easy to cool the room down. The downside of velux windows is they don't allow the view to be fully appreciated, and they are difficult to clean so tend to be dirty.

Plussat: The views and the facilities in the room.

Miinukset: Breakfast maybe served until 10am.

Plussat: There was nothing we could fault at all , the room was clean , comfortable, shower was great , facilities amazing , (room 11 ) even had breakfast delivered to our room , we couldn’t fault anything and will definitely be returning .

Plussat: Friendly, welcoming staff. Beautiful room, large with a little lounge area and nice bathroom. Dinner was outstanding and I cannot recommend the hazelnut meringue enough, save some room as it was stunning! I was away early so did not have breakfast. The hotel is set in stunning grounds but I did not have time to sample any of the other facilities.

Miinukset: Nothing to dislike at all

Plussat: Very welcoming good evening menu staff attentive even though it was busy

Plussat: Comfortable rooms friendly staff & excellent food . What more could u ask for?

Plussat: We had an executive room but on a cold January day, the radiator in the room wasn't working. The lady on Reception was super helpful and as she couldn't fix the problem, we were upgraded to a beautiful room with a four poster bed. The bed was huge and so comfortable, we had a wonderful night's sleep. The bathroom was spotlessly clean and we enjoyed the jacuzzi bath. Water was piping hot and there was lots of it. We had dinner in the restaurant that evening and it was really good quality food, well presented and at a very affordable price.Breakfast was equally delicious. we couldn't fault the service from all the staff we encountered. Thank you. We will definitely be back!

Miinukset: Nothing, it was a wonderful visit. Any issues were rectified immediately.

Plussat: The food for breakfast and dinner was excellent and even though our friends were asked to change rooms the second room was equally exceptional

Miinukset: The weather was poor so we couldn't enjoy the outside grounds

Plussat: Lovely,friendly staff. Great bed,great food.

Plussat: Great location & dog friendly.

Miinukset: Rooms a bit small

Plussat: Beautiful, historic property with lovely gardens.

Miinukset: Bedroom and bedding could have been cosier

Plussat: Warm welcome. Nice location. Plenty of parking. Good variety of breakfast options. None of my dislikes strong enough to stop us staying here again if in the area.

Miinukset: Little things like hole in chair in our room, clocks not working in either room - just change the battery ! Dogs barking at night. Tried to bill us for a pre paid room

Plussat: Staff and superb food

Miinukset: Nothing

Plussat: Stunning room, super comfortable and very friendly staff.

Miinukset: Nothing - it was lovely.

Plussat: Room, food, service and value for money.

Miinukset: Restaurant in bar area and tables close together.

Plussat: Stylish hotel with family run feel. Great staff and location. Deco was very stylish.

Miinukset: Shower could of been bigger.

Plussat: The front of house staff were lovely and very inviting! The room was lovely and breakfast was fresh

Miinukset: The bathroom was down a set of stairs and there was a very strong cold draft

Plussat: The staff here were very friendly and seemed attentive to the needs of the guests. The entire hotel was very clean and tastefully decorated. The hotel is a beautiful old building and the grounds were lovely. Our room was large and had all the amenities you would expect. The breakfast was excellent with many choices. We both enjoyed our stay very much.

Miinukset: The menu choices in the restaurant seemed to be a little unimaginative; we decided not to have an evening meal here so I can't say how good the food is.

Plussat: Outstanding customer relations. Hugely friendly and helpful staff. Amazingly welcoming and warm

Miinukset: Dodgy shower

Plussat: We have stayed before, when we have been in the area and will certainly stay again. The rooms are exceedingly comfortable, the staff are all lovely and the food in the restaurant is very good indeed.

Plussat: Loved it! Been to eat here before and always been excellent. Staff were very welcoming and friendly. First time staying over as it was close by to the wedding venue we attended . Our room was lovely and breakfast was amazing, Just what we needed . We will be back again soon.. Thank you..

Miinukset: N/A

Plussat: Lovely staff,friendly and efficient . Food excellent. Warm comfortable ambience. Definitely would recommend to friends and family. Kind Regards Rosemary Ireland

Miinukset: Nothing

Plussat: Good breakfast, bottled water in the room

Miinukset: I suggest that music until nearly midnight might have kept others awake other than us

Plussat: The decor was modern.

Miinukset: Noisy place : if you are looking for a relaxing rural stay do not come here. The music from the bar is more like a club than a pub, with the speaker right under our room (number 3) we could loudly and clearly hear the music until 11pm. The room itself also had a cracked window. The room was over £100 a night excluding breakfast, so in all we had an uncomfortable stay and didnt consider this place value for money .

Plussat: Really friendly family run Hotel full of character with great food, drink and accessibility. Also very welcoming to our dog in all areas, including the dining room.

Miinukset: Bedroom was rather cool but extra electric heaters supplied. Thank you.

Plussat: Comfy bed, great breakfast. The room was warm and well appointed. The restaurant in the evening was a lively and inviting place.

Plussat: Very cosy, lovely staff, food is really nice and the bed... well, the bed was so comfy I could have stayed in it for a week!

Miinukset: Bathroom was cold

Plussat: The food was excellent and the staff very friendly.

Miinukset: Larger towels, more toiletries and better quality toilet roll.

Plussat: A comfortable and pleasantly designed hotel/restaurant. Welcoming and helpful staff. Ample parking. Good breakfast menu.

Miinukset: Unfortunately, the recently-installed boiler in the room annexe broke down so there was no heating on the first night (December) but this was rectified quickly. The evening menu was reasonable but I drew short straws with my choices, which were not very inspiring.

Plussat: Staff very friendly and attentive. Lovely setting, tastefully decorated.

Miinukset: Bathroom sink very slow to drain and a bit smelly.

Plussat: Really friendly staff . Comfy and nicely decorated dining room. Loved the log burner. Food choice and standard really good.

Miinukset: Nothing I didn’t like .

Plussat: Staff were really helpful and friendly, made it a lovely experience staying there. They menu was also very accommodating for vegetarians.

Plussat: The breakfast was good and there was a full menu. Table service was done with a friendly smile and with efficiency.

Miinukset: The wind made the front sign creak during the night - which woke me up!

Plussat: Sijainti hyvä

Plussat: Lovely room.Excellent friendly host and excellent breakfast.

Plussat: Always stay here in Preston. Ideal location near station.

Plussat: Every member of staff we came across were an absolute delight. Very friendly and helpful

Plussat: Well stocked, helpful and cheerful staff

Miinukset: Nothing

Plussat: The view

Miinukset: TVs blaring out on ground floor & music while you breakfast

Plussat: Location. Style of room and hotel

Miinukset: TV reception wasnt great. Maid knocking on my door and entering my room at 08.45 in the morning

Plussat: Lovely hotel great staff excellent location

Plussat: The location of the hotel is great location in the center of Preston. The staff are friendly and the hotel is clean. The restaurant menu has some good choices for guests.

Miinukset: - I think there should be some enhancements such as adding a small refrigerator in each room. - I stayed in the this hotel three times in the last four months , the breakfast is the same , it would be better to change the breakfast once a while such as adding some new items ( salmon , salads cheeses etc.)

Plussat: This hotel is in a good location within a few minutes walk from the town centre where all the shops, bars and restaurants are located. It is also close to the flea market which is well worth a visit. We found this to be a very comfortable and clean room with a large fan (stored in the wardrobe) which we needed as it was very hot weather during our one night stay.

Miinukset: During our one night stay we found this hotel to be perfectly adequate for our needs and comfort.

Plussat: very good sized room

Miinukset: menu

Plussat: Comfortable hotel

Miinukset: Poor customer service. Restaurant wasn't open when advertised. Staff hard to find. Wifi doesn't reach rooms. Staff seemed put out when asked for something.

Plussat: The location

Miinukset: There were some issues which were dealt with.

Plussat: The staff were delightful, the facilities were good, the room was really spacious and quite well appointed. The food was good and the cost of drinks was acceptable.

Miinukset: The shower in the room was faulty with the temperature of the water far too hot and uncontrollable. The thermostat was broken and came away in my hand. I left it on a shelf and reported it on leaving. The room had not been particularly well cleaned. There was black mould around the bath which could be sorted with Sillit Bang Mould Remover. The table in the restaurant was sticky with spilled drink or some such. There needs to be just a little more attention to detail to make this hotel top drawer.

Plussat: The initial communication. Staff at reception very helpful, also the staff in the restaurant.

Plussat: The staff were very welcoming and attentive, the room was immaculate and appeared freshly refurbished, the room also had the full sky package for those who need it. We didn’t eat in the hotel but did have a few drinks in the walled garden bar/restaurant which was very nice. Overall a lovely stay and great values for money.

Plussat: Great staff, very tranquil location, spacious and clean rooms, very comfortable

Miinukset: No drinking water in the rooms, water is scolding hot

Plussat: A lull before new year so very quiet.

Plussat: Quiet, comfortable bedroom Good breakfast Staff all pleasant and efficient

Miinukset: Dangerously hot water in the washbasin in our bathroom

Plussat: Receptionist went the extra mile to search for my membership number. Impressed and friendly staff

Plussat: Clean, nice staff. Comfy bed.

Miinukset: Light switches, we're difficult to use.

Plussat: The Christmas decorations

Miinukset: Unfortunately felt in need of updating and worn. A wedding was going on, with the function celebrations based on the first floor (same floor as bedrooms), which led to unsupervised children running back and forth to their bedrooms. We were luckily far enough away for this not to be an issue; however other things disappointed us;- the restaurant was closed and a limited menu only was available for dinner in the brasserie, plus the serving staff were often loudly discussing personal issues behind the serving counter. The bed was also very uncomfortable, heating didn't seem to work and the bathroom pipes vibrate when used.

Plussat: Standard of hotel very good, excellent location & very good wedding/function venue, bed very comfortable.

Miinukset: Nothin of note

Plussat: Went down for breakfast in hotel , very little left of hot food, although to be fair , we were told to ask if we wanted anything and they would get it for us,

Miinukset: Nothing I didn’t like

Plussat: Everything

Miinukset: Nothing

Plussat: Breakfast was Excellent location was good . As I came to Preston for my Aunts Funeral and the staff were so friendly and supported. I was happy with their Quality service. Very impressed with reception staff

Miinukset: Holiday inn Express staff went mile extra on there customer service

Plussat: Cheap and clean.

Miinukset: Breakfast wasn’t great. Whole place was a bit soulless but I suppose it was a Sunday night in January. I’d stay again.

Plussat: Great that you allow dogs. Very helpful as I needed to travel at short notice to family and needed to be able to take dogs with me. In the past it used to be a real hassle looking up dog welcome places to stay for travelling / short stay dog welcome accommodation versus planning a holiday accommodation. I didn't expect to take mine with me to breakfast as I understand not everyone esle likes pets. But I was told there was an area I could sit if I wanted too. In the future maybe more simple paths to walk the green areas. Just a suggestion. I walked on grass no problem but could get muddy. Rooms clean and lovely new looking ensuite. Staff very friendly. Bed great. Like the choice of pillows.

Miinukset: All good in general Lovely lamps by bedhead but the switches a bit fiddly to use and lampshades a bit bashed perhaps by people trying to find the switch in the dark. Lamps higher up, Switches lower down perhaps might work better. Room felt cold and I couldn't work settings to get it warmer. I'm used to a cool room at home but it was chilly. Frosty outside. It didn't spoil my sleep as I put towels on the bed and I was very tired from long journey. I wish I had asked the receptionist to come check it. I booked on line booking.com and I couldn't see a way to say I had pets so I booked the room then rang the hotel to let them know. They said pets rooms were on ground floor only and said they would accommodate me on the ground floor when I arrived. Then I was charged £20 pet fee. I might of missed something as I was booking in some urgency on line. But I think this should have sorted out up front when booking. But overall I was just very pleased to get a room in a place that took dogs.

Plussat: I LIKED THE FACT THAT THERE WERE NO WILD ANIMAL OR CROCODILE HEADS AT THE PROPERTY????

Plussat: it exceeded expectations

Plussat: Show was brilliant, bed comfortable, breakfast was OK but cooked food could have been warmer.

Miinukset: Breakfast cooked food should be earmer

Plussat: Everything

Plussat: Happy staff happy customets

Miinukset: The room was small for a members room

Plussat: Very high standard of rooms and very professional, friendly staff. Good breakfast. Nice Lounge Bar. Convenient location for Preston centre and good parking.

Miinukset: No complaints at all

Plussat: The bed was mostly comfortable, but the mattress didn’t feel great for the price. Large curtains with bug nets also.

Miinukset: Shower was broken, the water didn’t get up to temperature for 10 minutes (hottest setting), shower head gasket was leaking badly and gushed water onto the walls and floor. Toilet was slow to flush and when returning to use it again, the water colour wasn’t transparent as it should be; it had a tan/yellow tinge. Parking was atrocious, tried to look around the car park for a space to see that there were cars parked in the way and vans taking up multiple spaces

Plussat: Very friendly, helpful and extremely polite staff, apart from a small pink stain on the carpet, my room was immaculate

Plussat: Keskeinen sijainti Iso bussiasema aivan hotellin vieressä. Hotelli siisti ja hyvä aamiainen.

Miinukset: Kahden hengen huone oli vähän pieni.

Plussat: Great location, room very tired and dated , flat pillows blocked sink and a barking dog next door .

Miinukset: How dated it was and a barking dog next door

Plussat: Staff was really helpful.

Miinukset: Our room was £179 for a night. Accordingly our expectation was higher than what we experienced. Kids beds were uncomfortable futon beds with mattresses being a thin foam. I had to ask for 2 extra layers of them per bed so that they are comfy enough. Duvet cover was torn. Cleanliness of the room and the beddings had room for improvement. Lastly it was not clear when I booked the room that there were charges for the extra beds for kids.

Plussat: The location was good. The evening meal was tasty and customer service for that meal was excellent.

Miinukset: Our room wasn't ready when we arrived - It was about 2 hours after check in opened. We received no apology and were sent to the bar for another hour but were not given a complimentary drink. The drink we ordered took approx 25 mins to be brought to us and they didn't come together. The staff in the bar didn't seem to understand good customer service. We had travelled a long way and were tired. This was not the care we expected to be given. The room was not clean and looked as if the edges of the room hadn't been cleaned in months. We weren't given sufficient towels and the bin info the bathroom hadn't been emptied.

Plussat: Look lovely from the pictures online but very tired inside

Miinukset: Food not that good

Plussat: Breakfast was brilliant!

Miinukset: The weather

Plussat: Lovely spacious room and good breakfast

Miinukset: Room was cold, instructions for the hearing would be helpful. Kitchen service slow for breakfast

Plussat: The hotel is and old historic building with lots of nice features and character. The staff were very helpful and friendly and the food was very good.

Miinukset: The décor is tired and grubby. The window in the bathroom was broken. The furniture in the room was cheap and worn.The paintwork throughout the hotel was chipped and grubby. The carpets were old and tattered in many areas including the main staircase.

Plussat: Great place for welcoming dogs

Miinukset: The food could be better

Plussat: This hotel is very good value for money and all you need under one roof. I enjoyed walking into gatstang via the canal tow path.

Miinukset: Nothing all good

Plussat: The staff, the cleanliness, the food and the value for money

Miinukset: Nothing could do with a bit of an upgrade nothing major

Plussat: Nice, flat walk from the hotel into Garstang. Overall, was good value for money. Room was spacious and breakfast was good. No complaints - I would use the hotel again for a one/two night stay.

Plussat: The bar staff were superb. The selection of food and drink extensive... I had the best nights sleep for a long time.

Miinukset: Nothing

Plussat: Warm cosy and very relaxing.

Miinukset: The hair dyer kept cutting out every few seconds.

Plussat: I was happy with my room but I needed more light in the desk area. There was a smell in the toilet as though it had been washed with dirty water.

Plussat: Location was excellent, room O,K bathroom in need of upgrading and some redecoration. Breakfast was good as part of a buffet but replenished regularly so a better experience. Good parking

Miinukset: Dinner was average quality but totally ruined by a wedding party who were drunk and initially uncontrolled by management. Women swearing is never a good thing but there was plenty at this table. Although staff managed to separate the party from other guests they were so loud it made no difference. Feel the hotel should separate weddings from other guests as a policy in future.

Plussat: Staff where lovely

Miinukset: Phone didn't work

Plussat: Excellent breakfast. This is why we keep coming back! All freshly cooked with a chef to make omelets etc to order. Good choice of fruit , continental cheese and meats and lovely pastries!

Miinukset: Although we had an executive room, we felt it was a bit tired and in need of refurbishment and modernisation. We stayed at the end of December and the room was freezing. The radiator was swiched off on arrival.

Plussat: Location, car Park, comfort

Miinukset: Nothing

Plussat: Good location for Lytham St Annes and Blackpool. Charming barman. Evening food was generally good. Breakfast was a decent self serve spread including cooked. Room decent size and comfortable.

Plussat: Breakfast was just ok, could have been warmer. Liked the location(near the M6). Good, big car park. Room had a large TV. Staff, without exception, were very helpful and friendly.

Miinukset: Room getting a bit shabby. Bathroom taps were badly needing re-chromed or replaced.

Plussat: Great breakfast, helpful staff and a very convenient location

Miinukset: The hotel needs refurbishment, the rooms feel 'tired', the decor is very dated and the food prices are too high - especially the bar snacks which are crazy (and not very good either)

Plussat: Nothing very disappointed with my stay

Miinukset: The wrong room the rude staff members and the whole farce of moving room !

Plussat: Fabulous breakfast Friendly staff

Miinukset: Dated rooms