Puebla de Zaragoza hotellit lähellä Artist Quarter

Plussat: Servicio la gente que trabaja en el hotel es muy amable.

Miinukset: NA

Plussat: The hotel is new and stylish. An old building converted into a hotel where they thought of every detail. Great breakfast. Two excellent restaurants and two bars. An excellent spa. Perfect service. We enjoyed every moment

Miinukset: Every thing was perfect

Plussat: Everything specially the breakfast and the unique building

Miinukset: Nothing

Plussat: Fantastic hotel, amazing rooms and public spaces, a lot of details of local history and heritage. Massive bathrooms! Great staff, very friendly with very high service levels.

Plussat: It's a beautiful hotel, very clean and comfortable. Nice design and decor. Spacious rooms. The porters, doormen, bartenders were extremely nice and polite.

Miinukset: We booked the room of the high category in the hotel for two nights. The room we were given wasn’t exactly the one we booked, it didn’t meet the description on booking.com, but we liked it. In the fist evening we found out that air conditioning doesn’t work and it was too cold in the room. The hotel sent an electrician immediately, who after 30 min of doing smth convinced us, that it was fixed. So we happily left for dinner. Upon return we were surprised to find that room temperature dropped down even more. We went to the reception and asked for the room change, but the answer was “we’re fully booked tonight and the only thing I can do is to send the master again”. So he came again and left at 23.30 with the same words and same result. It didn’t work. Meanwhile we found out on booking.com that the hotel had 3 rooms of the same category available that night. So the receptionist has simply lied to us. We could contact booking.com and ask to solve the problem, but it’s the least thing you want to do at midnight. Still we called the reception and demanded the meeting with the general manager at 09.30. When we appeared at the reception next morning we were told that GM is not there and comes at 11.00 (not to early for Monday morning, right?). So we left a business card with request of the GM’s comments. But no one ever contacted us, no apologies were brought, nothing. We were simply ignored. We don’t believe that the GM of 70-rooms hotel is that busy that he can’t find a time to meet the guests and make sure they’re satisfied. As frequent travellers and people who know hotel business well we rarely complain, but we consider it a very bad service when people lie to clients and then ignore them. In fact, air conditioning was fine during the next day, so my comment is even not about technical fail, but service's one.

Plussat: Great breakfast, elegant rooms ans facilities, great service

Plussat: The shower was very hot and powerful, a great location for what we needed to do to see family. Buffet Breakfast was good value at 150 pesos per person

Miinukset: Great for one/ two night but rooms are smaller then many hotels in Puebla for perhaps a longer extended stay if you use for other then sleeping .used quite a lot I think for business clients weekdays perfect for a weekend get away.

Plussat: Everything was excellent!

Miinukset: Everything

Plussat: Everything was fine

Miinukset: None

Plussat: It was the first visit in this hotel and we loved it, good location, the staff is very good, we had a wonderful view, everything was fine.

Plussat: The hotel is very well located, close to Puebla's downtown, which implies that you can find almost anything you want just a couple of blocks away. Owing to its proximity to primary streets and avenues, access is pretty convenient. The staff is very friendly and helpful.

Miinukset: I think that my room did not have an acceptable level of isolation (soundproofing), although I'm not quite sure if all rooms have the same issue. It was very clear for me when someone was talking when crossing the hall, or singing in their own room; fortunately, I was tired enough to fall asleep very shortly.

Plussat: Very comfotable bed.The shower has good pressure.The people on the front desk are very good.

Miinukset: Very little natural light in the room

Plussat: Breakfast team including Juan Carlos was awesome! Nice coffee provided. Comfortable, well-appointed rooms.

Miinukset: Person at check in didn't seem too interested. I almost ended up with a passport issue thanks to her... Having said that, the issue was averted by another staff member. Staff were GREAT generally. Quite a lot of light gets through the blinds so couldn't lie in.

Plussat: They don’t issue invoices. I had to call ten days after I stayed because they haven’t sent the invoice.

Miinukset: I need the invoice

Plussat: Everything was amazing! The service was great and the location was fabulous.

Miinukset: Nothing

Plussat: Pretentious breakfast served by intrusive waiter

Miinukset: The hotel was noisy with no double glazing and constant traffic noise as the hotel is right by a main road. The wifi was mediocre and I could not use it on my ipad. The coffee machine in the room was broken

Plussat: Well located, clean modern spacious rooms

Plussat: The bed was amazing super big and comfortable. The shower was awesome with plenty of hot water. The location is great everything is very close by walking. The view from the room was stunning at the morning right to "Popo" the vulcano that was actually erupting. We were super lucky seeing it from the room.

Miinukset: The breakfast wasn't the best...

Plussat: Everything. Location, view, style...

Plussat: Lovely garden next to hotel. Relatively short walk to centre of town. Breakfast was good quality - tasty fresh fruit & fresh juices. Good tamarind cocktails by the firepit in the evening. Quirky modern room design a pleasant change from other mexican city centre hotels. No street noise - just rhe sound of church bells. ll in all, i would not hesitate to recommend this hotel.

Miinukset: Gym equipment needs a bit of servicing. The pulleys do not run smoothly.

Plussat: Beautifully designed hotel, impressive architecture harmoniously combining historical building with modern details. Spacious room and bathroom. Good breakfast. Excellent restaurant on site - we were very impressed with our lunch a la carte. Very helpful staff who helped us organize our activities. Would totally recommend!

Miinukset: Rooms need a bit of retouching, but nothing too disturbing.

Plussat: Beautiful building, excellent breakfast included.

Miinukset: A little slow on check in service and a tip was added to our bill that we did not add, but everything was sorted at checkout.

Plussat: Architectly an interesting concept.

Miinukset: Not very functional and very poorly maintained.

Plussat: Location location location!!! The old building is great! Rooms are modern and comfortable!!!

Miinukset: Next time I’ll select a suite to have a bigger room!!!

Plussat: LOBBY, CLEANING PEOPLE

Miinukset: THIS HOTEL HAS GONE DOWNHILL , THERE ARE NO EXTRAS WHAT SO EVER, TATTERED AND FRAYED CARPET AND BEDDING, ROOM GO UNPAINTED FOR MANY MANY YEARS. MANAGER LOOKS RIGHT THRU YOU, OFFERS NOTHING IN THE WAY OF SERVICE, FRONT DESK HAVE NO SENSE OF COSTOMER SERVICE, VERY UNFRIENDLY, I GUESS THEY WERE TRAINED BY THE MANAGER. I HAD A ROOM WITH A VIEW OF A WALL, COULD NOT SEE ANYTHING ELSE BUT A WALL, HAVE THE PICS AS PROOF. IF YOU NEED ANYTHING IN THE WAY OF SEVICE FORGET IT, DO NOT LET THE BEAUTIFUL LOBBY FOOL YOU.

Plussat: Great classical french building the rooms are in a adjoining more modern building that was not as pleasant, great location two blocks from the central plaza. Great views of the city skyline.

Miinukset: The room was small and narrow.

Plussat: Location

Miinukset: AC/Heater did not work. Toilet didn't flush properly. Balcony sliding door not sealed, cold air coming through. Very basic room.

Plussat: The main hall is incredible!

Miinukset: All good

Plussat: The only thing I need to try is the food, although I don’t see much for vegans or vegetarians but I’m sure they can work something out for you. That’s how much I like this place.

Miinukset: According to my mom, WiFi was a little slow but that’s ok because she needs to get off the phone. Lol :)

Plussat: Excellent hotel, 2 blocks from Zocalo, clean bright rooms, great staff

Plussat: Very comfy beds and bedding. Great value! Around the corner from the zocalo. Near restaurants, shops.

Miinukset: No real bar. Dining room only has a minimal breakfast....nothing more.

Plussat: the location, the building and the nice and helpful staff

Miinukset: i like old building with high ceiling. I was surprised to find fairly low ceiling for such a grand old building. As some work is going on, the window of my room which is at the back is dusty. I was also bitten by bugs on my neck, arms and hands. Irritating !

Plussat: Great location and a short walk to some amazing restaurants. Very nice room and clean bathroom. The entrance through the old French style building is great, but the rooms are hidden at the back so a modern neutral style in decor. I didn't eat here as there are too many good food options close by.

Miinukset: the hotel is having building work at present so during the week it is VERY NOISY! Luckily i stayed over the weekend so iwasnt too bothered. The Monday morning when i was checking out the building work was very disruptive. I would not have stayed here with that noise! Make sure it is finished before you stay here.

Miinukset: Apartment without window should be cost 50% less.

Plussat: Sheet were to rough, I requested for a another set and not one show up for my request. Bad night for me.

Miinukset: The bed, sheets were too rough.

Plussat: The hotel is on the corner of the zócalo which is the city center. Perfect views from the balconies day and night. The staff is very friendly. You are close to many places to eat and shop. Would definitely stay here again.

Miinukset: The only downside was that one of the three rooms had a tiny shower the others were fine, but I was able to look past that.

Miinukset: It was very noisy and hard to sleep. The room was very small. It is right on the main plaza, so it is convenient and walkable, but that makes it busy and noisy. The halls are dark and dreary, totally without any charm in décor.

Plussat: location is perfect

Miinukset: rooms too smalls

Miinukset: Cold water showers. When we referred the issue to the reception counter, they simply stated that the water tank was empty. Not the friendliest of staff with the exception of Lupita from housekeeping. She was very nice and welcoming.