Puebla de Zaragoza hotellit lähellä Artist Quarter

Plussat: Excellent large clean room and bathroom; very clean.

Miinukset: Didn’t like the ambiance; the least warm and welcoming of all our hotels in Mexico;used to lots of smiles and “good day “” but not here.Welcome guide to the hotel has lots of rules-you are forbidden to.... WiFi patchy,no slippers and restaurant good but not the best with mistakes made.So overall not a bad experience but not as good as we hoped

Plussat: Combo of new and old. Fantastic art. Vibrant colours

Miinukset: Nothing

Plussat: Big spacious rooms, old / new architecture. Staff was very helpful

Miinukset: We had a stone massage as was poorly provided. It was very oily with low quality perfume. Other than that, great hotel and facilities

Plussat: Todos son muy atentos, el servicio es exelente. Tienen un Spa muy bueno. En general, nuestra experiencia fue buenisima.

Plussat: Beautiful rooms full with colorful details. warm people ready to help even going out of their regular duties.

Plussat: The grounds of the property were stunning!

Miinukset: The complimentary breakfast was very minimal-- less than "continental". But there were other options you can order to supplement it. The food and service at the restaurant are good!

Plussat: The hotel is located very close to the center of the old town, within walking distance to most of the popular spots and restaurants. Everything else was a short uber away. The pool was really nice and the room was spacious and comfortable. When our TV wasn't working, they fixed it right away. The hotel itself is very colorful, cute, and well decorated. The restaurant was great and so was the spa.

Miinukset: The jogging track upstairs was a cool bonus but the workout room itself was rather small and didn't have weights.

Plussat: Comfortable bed, pillows were a little stiff, beautiful bathroom, nice furnishings.

Miinukset: No windows, so air got stale.

Plussat: Everything in the room was great.The on sight restaurant is exceptional and the staff on the reception are first class.Will certainly stay again.

Miinukset: Nothing.Everything was brilliant.

Plussat: Confortable room, beautifully renovated building with antique pieces, great internet signal throughout

Miinukset: A/C system not the greatest on warm days, the unit kept turning on/off without rhyme or reason and never cooled the space well. Luckily Puebla is not always that hot.

Plussat: We came for the weekend and a surprise engagement. CasaReyna was beautiful, clean, inviting, and new surprises and attention to detail around every corner. The staff were excellent, helpful, happy to accommodate, and made us feel like family. Do NOT skip the restaurant. We had breakfast and dinner there and the meals were excellent. Hard to pick a favorite, but the poblano crepes were unlike anything I’d had before. Be sure to visit the Pool and track on the roof. They don’t mention it much but there’s a excellent view of the city and ruins from old building and murals across the road. Not only was CasaReyna wonderful but also an incredible value. For the level of service, attention, and quality I wouldn’t have been upset paying double or more for both the hotel and restaurant. Thank you so much for helping to make our engagement memorable. Muchas gracias,

Plussat: The location and the staffs were amazing. It was the best hotel I stayed in a long time. very nice.

Miinukset: There was nothing I would change in this place. I will visit again and again.

Miinukset: The king suite we were in had no windows

Plussat: -beds are comfy -heated pool -great restaurant -excellent location(far from Centro noise) -free parking -easy communication

Miinukset: -breakfast could be better

Plussat: Excellent hotel. Beautiful and quiet Wonderful pool and spa area Very well located Amazing bed sheets

Miinukset: Poor water pressure in room shower. Small window only in the bathroom

Plussat: Everything about this hotel was good. The bedrooms were large and comfortable the breakfast was delicious with plenty of choice and the pool area was lovely with sun beds and chairs to relax in after a busy morning doing touristy stuff.

Miinukset: The music by the pool was far too load and you couldn’t get away from it.

Plussat: Good, luxury hotel right at the end of the old town, so you can walk almost anywhere in the city centre. The room was comfortable and the bathroom wonderful. We really enjoyed our time in the heated swimming pool.

Miinukset: The restaurant was a bit hit and miss. As it was open, it was quite cold during breakfast. The breakfast itself was lovely though. As regards dinner, one of us got food poisoning after eating their salmon.

Plussat: Great location for exploring historical district.

Plussat: Staff were very welcoming and attentive. Breakfast a la carte included in the room rate was a real bonus.

Miinukset: Poor lighting in the room. Lacking windows, even with 4 lamps, the room was still dark. Great for romance and light sleepers but no so good for reading.

Plussat: The design of this hotel is amazingly beautiful.

Miinukset: None

Plussat: Excellent staff. Very friendly and ready to help. Rooms are very fashion and very well equipped. Excellent breakfast. Perfect location, only few steps away from Puebla's main square ("Zocalo").

Miinukset: Swimming pool too small for swimming.

Plussat: The location is very central. The room Frida was spacious and very well decorated. The common parts are beautiful, especially the rooftop with the jacuzzi. Breakfast was very good. Overall, great value for money!

Miinukset: Nothing to dislike :-)

Plussat: The place, the concept and the food

Miinukset: The bed could be a little more comfortable and there was noise the first night and morning from the room above.

Plussat: Very friendly and helpful employees, amazing Spa treatment

Miinukset: Some regular rooms do not have any windows

Plussat: The staff and the location were both great. Just a couple of blocks from the Zocolo. The hotel itself was very clean and beautiful. The staff was very attentive and took care of our requests promptly. Breakfast was also great with varied options for all tastes.

Plussat: The location was great just 4 blocks to the city center, the room was really nice

Miinukset: Nothing

Plussat: Restaurant was very good, Waffle was better than that I ate in Belgium. Cleaning is the best, but towels are old.

Miinukset: Sometimes it was noisy because of staff work. water might be hotter. I prefer kettle in the room.

Plussat: The location, cleanliness and staff friendliness.

Miinukset: Nothing.

Plussat: The location

Miinukset: The room is to old and the AC is not working properly

Plussat: Location, really big room and super clean. Staff was amazing and restaurant was really good

Miinukset: Nothing relating to the hotel, in fact the hotel did everything to help. But at night there was a dog barking woke everyone up.

Plussat: The service after the weekend its very slow on breakfast take much longer to bring the coffee but the people there make the best .

Miinukset: some times the bar upstair its close

Plussat: The architecture

Miinukset: The X room had the wood floor broken and the AC was also broken and set on the heating. It was very uncomfortable. very noisy because they are beside a school and on a Saturday they were fixing something with a hammer at 7:30 am The Manager is so fed up with complains that he doesn't care any more

Plussat: State of the art renovated factory. Great setting, good service, easy walk to the city centre.

Miinukset: I did not sleep until 0200 am. The noise is terrible. You hear virtualy everything. From the partying lot at night to the moving chairs or used toilets of your neighbours. The building is not suited for a hotel, despite the lovely look. The concrete is transfering and even amplifying every sound. The architect should go back to school and learn about noise reduction instead of estetics alone. Pity, but I can not recomend it. Fair enough, the drinks I had were complimentary after telling the reception.

Plussat: The space the \modern and the people

Miinukset: The bathroom need some update

Plussat: The mattress and pillows were comfortable.

Miinukset: I will start at the top. Because my BFF and I were going to Puebla for the first time, we opted to arrange transportation from MEX to La Purificadora through the hotel. The price was more than double the cost of Uber, but we didn't mind because of the convenience. However, the driver was two hours late and showed up in a dirty car that smelled like cigarettes. It was a terrible start to the trip. The hotel did give us a discount when we checked out. I recommend using Uber. Okay, so, the hotel-we were looking forward to using the pool but were not notified that the pool is out of service. That's one of the reasons we booked this property. The hot tub wasn't super hot, so we were able to relax there. The room was a nice size, albeit a little tired, and the beds and pillows were comfortable. There is not enough lighting in the room, though. And, the bathroom was bizarre. The sink/faucet are poorly designed, so when we used the sink there was water everywhere. The lights above the sink had a weird buzz/flicker to them, which might cause a seizure in some. We had to put on makeup without proper lighting. LOL. The shower took a long time to heat up, and every time someone took a shower, water would leak out everywhere, including the adjacent commode area. It was a mess. We felt badly, but we couldn't help the mess. The restaurant for breakfast was also lacking. The server did not tell us that there is an optional "Mexican breakfast" for an extra cost until our last day. The continental breakfast was sufficient. I asked for decaf each morning but was only given decaf on the last day. This was a rather disappointing and underwhelming experience.

Plussat: Architectly an interesting concept.

Miinukset: Not very functional and very poorly maintained.

Plussat: Great design.

Miinukset: even though we were almost the only guests, we had a room (H) directly above the outside lounge area of ​​the staff. Between 5 and 7 o'clock we could not sleep because the staff made so much noise. there are also quiet rooms to the park. if the hotel is so empty, they could have given a quieter room to avoid this inconvenience. The CheckIn staff should know that this side of the hotel brings inconvenience for the guest. In addition, the air conditions are extremely loud and not individually adjustable.

Plussat: Location was great

Miinukset: Very noisy!!! Don't come here if you expect to ger some sleep

Plussat: Location, the architecture, the overall feeling of the place

Miinukset: The carpet in our room was shabby, torn and always looked dirty. The lightning by the bed for reading was dim. There were few available plugins for cell phones and none in a convenient place.

Plussat: -The location is okay, the main square + cathedral can be reached within 5-10mins walk -The outlook is typical and works well, if you are looking for something like this

Miinukset: -The checkin took almost an hour, while we simply had one reservation with 3 rooms. They did not find the other rooms -We wanted a company invoice, which was like a nightmare to get -The staff does not spoke english well (except the lady at breakfast) -The menu at breakfast is a good idea, however it makes everything so complicated. The orders were received after 15 mins (we are talking about omletts in some case!) -We did not get like 30-40% of the ordered stuff during breakfast for some reason (forgot, missing etc.) A buffett would be so much easier to use

Plussat: Architecture and location

Miinukset: The noise, it is unreal you make parties in the central backyard of the hotel, where all rooms have the windows pointed to, I couldnt rest, also the room smells.

Plussat: Everything but specifically the extremely friendly and attentive staff, they provided legniappe they really went above and beyond. Even staying in the mirage in Vegas had no comparison to this.

Miinukset: Everything was perfect.

Plussat: We enjoyed much the historical convent, in which every corner had its own texture. the restaurant serves really good food and atmosphere that we never experienced outside the place.

Miinukset: almost nothing. toilet facilities have bit odor. I guess even it could be translate into historical when they put some aromatic essence.

Plussat: Its variety and quality

Miinukset: N/A

Plussat: It was clean and neat, at the heart of the city which is convenient to see the museums and other attractions.

Miinukset: It lack electric outlets to charge and last day I didn’t have hot water in the shower.

Plussat: N/a

Miinukset: Very Small room,needs Real pictures ,poor customer service included free breakfast i prefered to paid by my self and have eye contact. Good location.

Miinukset: Apartment without window should be cost 50% less.

Plussat: Sheet were to rough, I requested for a another set and not one show up for my request. Bad night for me.

Miinukset: The bed, sheets were too rough.

Plussat: The hotel is on the corner of the zócalo which is the city center. Perfect views from the balconies day and night. The staff is very friendly. You are close to many places to eat and shop. Would definitely stay here again.

Miinukset: The only downside was that one of the three rooms had a tiny shower the others were fine, but I was able to look past that.

Plussat: The location was perfect.

Miinukset: Cold water showers. When we referred the issue to the reception counter, they simply stated that the water tank was empty. Not the friendliest of staff with the exception of Lupita from housekeeping. She was very nice and welcoming.