Puebla de Zaragoza hotellit lähellä Artist Quarter

Plussat: The staff is incredibly friendly and accommodating and goes above and beyond to make guests feel comfortable

Plussat: Incredible service, Great Food, Amazing Rooms, Good Lication.

Miinukset: great and beautiful hotel close to zocalo. top food for breakfast and dinner. pur joy

Plussat: The roof top, very nice

Miinukset: That at the time of the check out they asked me to pay for the shower head that broke, I think that a luxury hotel shouldn’t do it , also I am not so sure that we did break it, it might be that it was already damaged before our arrival

Plussat: Servicio la gente que trabaja en el hotel es muy amable.

Miinukset: NA

Plussat: The hotel is new and stylish. An old building converted into a hotel where they thought of every detail. Great breakfast. Two excellent restaurants and two bars. An excellent spa. Perfect service. We enjoyed every moment

Miinukset: Every thing was perfect

Plussat: The building , the staff, the rooms, the bathrooms , every detail in the rooms, the food!

Miinukset: That I wanted to buy a few things in the room and it was not possible

Plussat: The staff was helpful and fantastic

Miinukset: Nothing. We enjoyed the property immensely

Miinukset: Person at reception area understated by far the fare of the cap working for the hotel.

Plussat: Very comfortable beds!

Miinukset: There should be a full length mirror in the hotel rooms

Plussat: Food was amazing, super friendly people

Miinukset: The property is located in very congested are of the city, but still lovely facility

Plussat: The pool was absolutely fantastic. It overlooks the historic city and offers views of the volcano. The sunsets were spectacular. The service and accommodations were as expected for a 5 star hotel.

Plussat: The staff and service were amazing. Definitely, the best hotel my husband and I have ever stayed in.....Loved the nightly “turn down “ service and treats!

Miinukset: Nothing!

Plussat: Great place, the staff amazing and great facilities as well food

Plussat: the staff and the clean

Miinukset: the breakfast very poor for an hotel 5 star There is no buffet no choice very bad

Plussat: It’s location, unique style, with very facility you want in a vacation. Pool, dining and spa!

Miinukset: Everything was perfect.

Plussat: Facilities, amenities and service is great. Location is in centro and close to delicious restaurants. No need to leave the hotel if youre looking to relax, as we were!

Plussat: All was great, nice big room and fantastic staff. Just a great hotel in a great location.

Plussat: Amazing service

Miinukset: The restaurant could improve, limited veggie options.

Miinukset: The wifi breaks down from time to time, but the most annoying thing is that one has to retype name, surname, email and country of origin each time one opens a device, even 15' after closing it for a while.

Plussat: The Hotel and rooms are very nice.

Miinukset: The front end of the hotel where we were staying has a DJ playing on Friday and Sat till 1am. It was super loud in our room and it was pretty bad techno. The hotel offered to move us the next day which was cool.

Plussat: Great location on the edge of the historic centre of Pueblo. Beautifully designed building. Elegant rooms and gardens.

Miinukset: Hotel is very much style over substance. Breakfast poor. A lot of staff, but most standing around doing very little, as very few guests (out of season). Very few English speaking staff, yet the hotel positions itself as a luxury international hotel. Lots of minor issues in room and with customer service. No drawers to put clothes/underwear, even though very spacious, complicated designer lighting, no cold water in sink tap, shower goes hot and cold. So looks spectacular but doesn't work. Cold here in September and raining and had to walk outside to get to indoor spa (also not included in price). No robes or slippers in bedroom.

Plussat: Everything was excellent!

Miinukset: Everything

Plussat: Everything was fine

Miinukset: None

Plussat: Breakfast was not included

Miinukset: Lighting in the room can be improved as it is very dim. There's no direct light over the table and I needed to work on my computer so it wasn't comfortable to work with very low light.

Plussat: The hotel is close to all the sites of the Centro. The staff were super friendly. The room was spotless and modern. The air conditioning worked perfectly. The breakfast was tasty. The 2 complimentary water bottles were a nice touch.

Miinukset: Unfortunately, my room was in a small interior courtyard and it echoed quite easily in there, so the noise was a little distracting. (But as least it was quiet passed 11 pm). And the bed was much too firm for my liking.

Plussat: Clean room, sheets, comfortable bed, clean bathroom. Location convenient to visit Zócalo.

Miinukset: Accoustics, could hear dog barking, people talking in courtyard or hallway. Lighting could be better

Plussat: The location was great just 4 blocks to the city center, the room was really nice

Miinukset: Nothing

Plussat: everything

Miinukset: nothing

Plussat: The location, cleanliness and staff friendliness.

Miinukset: Nothing.

Plussat: The location

Miinukset: The room is to old and the AC is not working properly

Plussat: Great location, modern, clean and great value

Plussat: In our first night there was no hot water Room much too small

Miinukset: Staff friendly

Plussat: Location, really big room and super clean. Staff was amazing and restaurant was really good

Miinukset: Nothing relating to the hotel, in fact the hotel did everything to help. But at night there was a dog barking woke everyone up.

Plussat: The service after the weekend its very slow on breakfast take much longer to bring the coffee but the people there make the best .

Miinukset: some times the bar upstair its close

Plussat: The architecture of the building speaks for itself, Legorreta is truly an artist when it comes for an ultimate concept

Miinukset: The fact that the pool was out of service and we were not notified, also, some of the staff was not rude but not also very helpful, you'd expect that on an anniversary trip or any type of trip they receive you with a smile, but the valet parking wasn't even at the entrance, I hurt my arm with a fire extinguisher with metals exposed and the staff at the front desk did not exactly offered suggestions.

Plussat: State of the art renovated factory. Great setting, good service, easy walk to the city centre.

Miinukset: I did not sleep until 0200 am. The noise is terrible. You hear virtualy everything. From the partying lot at night to the moving chairs or used toilets of your neighbours. The building is not suited for a hotel, despite the lovely look. The concrete is transfering and even amplifying every sound. The architect should go back to school and learn about noise reduction instead of estetics alone. Pity, but I can not recomend it. Fair enough, the drinks I had were complimentary after telling the reception.

Plussat: Service and breakfast.

Miinukset: The air conditioning was toooooo loud. And I was not communicated in advance that the pool was out of service (and will be for at least 3 more weeks)

Plussat: Facilities, room, breakfast, service, Cleanliness, nice atmosphere.

Miinukset: you need to let run a lot of water before you actually get hot water in the shower. it took around 10 minutes before hot water starts flowing.

Plussat: Architecture of location and spacious areas

Miinukset: There is opportunity in keeping the hotel up todate: floor in room was damaged by water and was very uneven. Also maintenance crew started working at 7:30 am above our room on a Sunday morning, too early.

Plussat: The design and location of hotel is wonderful.

Miinukset: This property has such potential. The location and architectural design are wonderful, but it is in need of better management and room reno. The rooms are tired and the bathroom and plumbing need repair. Hot water took 10 to 12 minutes each time for the shower. The toilet smelled of back up sewage - they need to have traps on pipes. We had to change rooms because there was a pump somewhere outside that kept us up all night (room M - first floor corner room). Because it was January the nights were cold and their dining area is all outside. They had heaters but you had to ask to have the on-and it just didn't do the job. The staff worn jackets and layers to keep warm. They should find a way to enclose the eating area during these cold months. No one was in the restaurant and they loose a lot of business. We ate breakfast with coats, and scarfs. Although the staff at the restaurant were nice, they lack training ( better management) is needed). no salt and pepper on tables, no butter or marmalade for toast ( toaster was there some days-not others) at breakfast buffet. Coffee often cold. Front desk wasn't much help - A concierge or someone at desk with knowledge of some very routine questions about Puebla would help. And the security personal at front door didn't understand how to ask a person entering if he were a client or not. He just followed my husband up the stairs in a very imposing and awkward manner. Finally my husband had to turn around and say he was staying at hotel. A simple "may I help you? Or are you staying with us?" would have been more appropriate. I understand the need for security, but there is a better manner in which to operate. I provide this comments because the hotel is beautifully designed and the location is wonderful. If they could work on these problems It would be worth staying here. Please send comments to hotel. Thank you, Marcia Martin

Plussat: modern and nice.

Miinukset: the pool was closed and we did not go d out until after paying. The hotel we site did not mention it and the staff kept saying that it was listed. i asked them to show it to me and of course they did not find it. They could not care less about it. The restaurant overcharged us, we asked them to fix it, they came back still overcharging it. Finally they fix it after the third time. but wondering if this was a mistake or on purpose. The gym only has a treadmill and a very old bycicle.

Plussat: Architectly an interesting concept.

Miinukset: Not very functional and very poorly maintained.

Plussat: Comfortable bed.

Miinukset: I was very disappointed by my stay at La Purificadora. I splurged in large part so I could use the rooftop pool, but shortly after booking a nonrefundable stay, I was informed that the pool was under construction. When I checked in, I expressed my frustration to the front desk, as the pool was 90% of why I chose to stay there. The woman didn’t offer any apology or complimentary service to make me feel better. Instead, I was taken to an unremarkable first-floor room by a bellhop whose manner I found condescending. The room looked onto a hideous parking lot. I could have spent a fraction of the price to stay somewhere closer to the main square, with a better view. I carried my bags back downstairs, explaining to the front desk that I would like to change rooms, and the “flamboyant” (unprofessional) bell hop just stared at my luggage in a dramatic display that I suppose he found funny. When I returned later, my new room was on the same floor, 4 doors down, looking out onto a walkway where people could see right into my room. Given that the hotel appeared to be practically empty, they could have at least placed me on a higher floor. The night concierge seemed annoyed when I inquired about the jacuzzi (which they said still worked), saying it would only be turned on by request till 10 pm, but said I could use it in the AM. The next day, there was no breakfast buffet set up like the day before, even though breakfast was included in the rate. I had to ask for something from the kitchen, so they brought some yogurt and granola, then charged it to my room. When I asked about the jacuzzi, the front desk laughed and said it would take “four hours” to heat up, at which point I’d be checked out. I said to please turn it on anyway;an hour later after several calls to the front desk, the jets still weren’t on. I tried to sunbathe but the construction noise from the pool was relentless. A total waste of money. Rude, unhelpful front desk staff. Stay elsewhere.

Plussat: Great design.

Miinukset: even though we were almost the only guests, we had a room (H) directly above the outside lounge area of ​​the staff. Between 5 and 7 o'clock we could not sleep because the staff made so much noise. there are also quiet rooms to the park. if the hotel is so empty, they could have given a quieter room to avoid this inconvenience. The CheckIn staff should know that this side of the hotel brings inconvenience for the guest. In addition, the air conditions are extremely loud and not individually adjustable.

Miinukset: I didn’t like my room location, and it could not be changed without an extra charge per day

Plussat: en general the Hotel always clean

Miinukset: A worker stared to do something exactly in front of our window around 7.30 am , we can open the shield

Plussat: It is central to most of the attractions

Miinukset: You have ti pay additional 100MXN per night for your vehicle to park it inside the hotel. WIFI is very bad. The room was very noisy however, one of the receptionist was very kind and helpful and she changed the room.

Plussat: The only good quality was the gentlemen at the front door. They were very friendly. The hotel entrance is very grand, but that is where it ends. The rooms are basic and not worth the cost per night.

Miinukset: We arrived to a room 2 doors down from one being painted so the room smelled like paint fumes. We’re given a different room for a “special” promotion for an extra 300 pesos a night. The room was extremely basic with laminate flooring lifting in places. The towels were stained and dirty as well as the pillowcase one one bed. The toilet was a separate room with no fan and had feces smeared on the wall. Hair on the floor that was not ours.

Plussat: Great views of El Popo from our balcony. Stunning stained glass ceiling in entry. Large room with a comfortable king size bed.

Miinukset: No storage drawers for clothes.

Plussat: Superb location in a great city. The staff were very friendly.

Miinukset: Unfortunately the photos on booking were very very deceptive. The rooms are a bit tired. The WiFi is too weak too.

Plussat: LOBBY, CLEANING PEOPLE

Miinukset: THIS HOTEL HAS GONE DOWNHILL , THERE ARE NO EXTRAS WHAT SO EVER, TATTERED AND FRAYED CARPET AND BEDDING, ROOM GO UNPAINTED FOR MANY MANY YEARS. MANAGER LOOKS RIGHT THRU YOU, OFFERS NOTHING IN THE WAY OF SERVICE, FRONT DESK HAVE NO SENSE OF COSTOMER SERVICE, VERY UNFRIENDLY, I GUESS THEY WERE TRAINED BY THE MANAGER. I HAD A ROOM WITH A VIEW OF A WALL, COULD NOT SEE ANYTHING ELSE BUT A WALL, HAVE THE PICS AS PROOF. IF YOU NEED ANYTHING IN THE WAY OF SEVICE FORGET IT, DO NOT LET THE BEAUTIFUL LOBBY FOOL YOU.

Plussat: There are lot of mosquitoes

Miinukset: The mosquitoes

Plussat: Location location location!!! The old building is great! Rooms are modern and comfortable!!!

Miinukset: Next time I’ll select a suite to have a bigger room!!!

Plussat: Perfect location. Excellent helpful staff. Beautiful lobby.

Miinukset: Room vey basic.

Plussat: The only thing I need to try is the food, although I don’t see much for vegans or vegetarians but I’m sure they can work something out for you. That’s how much I like this place.

Miinukset: According to my mom, WiFi was a little slow but that’s ok because she needs to get off the phone. Lol :)