Puebla de Zaragoza hotellit lähellä Artist Quarter

Plussat: Rooms were large and very comfortable. Location was very good too. Can't wait to return.

Plussat: The decoration inside of the hotelp

Miinukset: The water in the pool was‘t really clean. This area also need a shower!

Plussat: I love the people

Miinukset: It was a little far from the main plaza

Plussat: Great Style, lots of space, Beautiful bathroom, comfortable beds, good linens. Great pool space and strong WiFi!

Plussat: The staff was very attentive and the food in the restaurant was great.

Miinukset: The elevator broke down when I was checking out.

Plussat: Love the location and the “look” of the hotel.

Miinukset: The pillows were hard for my taste.

Plussat: Very clean, updated facilities. Helpful, friendly staff. Amazing view of the volcano in the morning from the rooftop.

Plussat: The hotel is located very close to the center of the old town, within walking distance to most of the popular spots and restaurants. Everything else was a short uber away. The pool was really nice and the room was spacious and comfortable. When our TV wasn't working, they fixed it right away. The hotel itself is very colorful, cute, and well decorated. The restaurant was great and so was the spa.

Miinukset: The jogging track upstairs was a cool bonus but the workout room itself was rather small and didn't have weights.

Plussat: Comfortable rooms, beautiful property, and friendly staff.

Miinukset: Nothing.

Plussat: Amazing food on the property

Plussat: Confortable room, beautifully renovated building with antique pieces, great internet signal throughout

Miinukset: A/C system not the greatest on warm days, the unit kept turning on/off without rhyme or reason and never cooled the space well. Luckily Puebla is not always that hot.

Plussat: We came for the weekend and a surprise engagement. CasaReyna was beautiful, clean, inviting, and new surprises and attention to detail around every corner. The staff were excellent, helpful, happy to accommodate, and made us feel like family. Do NOT skip the restaurant. We had breakfast and dinner there and the meals were excellent. Hard to pick a favorite, but the poblano crepes were unlike anything I’d had before. Be sure to visit the Pool and track on the roof. They don’t mention it much but there’s a excellent view of the city and ruins from old building and murals across the road. Not only was CasaReyna wonderful but also an incredible value. For the level of service, attention, and quality I wouldn’t have been upset paying double or more for both the hotel and restaurant. Thank you so much for helping to make our engagement memorable. Muchas gracias,

Plussat: The staff and service were amazing. Definitely, the best hotel my husband and I have ever stayed in.....Loved the nightly “turn down “ service and treats!

Miinukset: Nothing!

Plussat: Great place, the staff amazing and great facilities as well food

Plussat: the staff and the clean

Miinukset: the breakfast very poor for an hotel 5 star There is no buffet no choice very bad

Plussat: The hotel is beautiful, the simple hotel entrance is deceiving. Behind the doors is a carefully designed and curated hotel. Opt for rooms in the old part of the hotel where exposed walls and maintained original tiles paint a picture of the tile factory that it once used to be. The staff are friendly and accommodating, the breakfast was lovely. Located conveniently for IG worthy pictures and weekend markets brimming with trinkets, this hotel is highly recommended!

Plussat: It’s location, unique style, with very facility you want in a vacation. Pool, dining and spa!

Miinukset: Everything was perfect.

Plussat: Facilities, amenities and service is great. Location is in centro and close to delicious restaurants. No need to leave the hotel if youre looking to relax, as we were!

Plussat: All was great, nice big room and fantastic staff. Just a great hotel in a great location.

Plussat: Amazing service

Miinukset: The restaurant could improve, limited veggie options.

Miinukset: The wifi breaks down from time to time, but the most annoying thing is that one has to retype name, surname, email and country of origin each time one opens a device, even 15' after closing it for a while.

Plussat: The Hotel and rooms are very nice.

Miinukset: The front end of the hotel where we were staying has a DJ playing on Friday and Sat till 1am. It was super loud in our room and it was pretty bad techno. The hotel offered to move us the next day which was cool.

Plussat: Pet friendly.

Miinukset: The noise. Traffic can been heard on all sides. Windows are the issue. Need double pane. I think your aware this issue of all the past reviews. It seams be a constructional issue. Sure it’s price $$.

Plussat: Great value for money

Miinukset: Rooms should be better isolated from outside noise

Plussat: The locations is great in Puebla.

Miinukset: The rooms are a bit smaller than I expected.

Plussat: Excellent Location, walking distances to El Parián, The Catedral, Downtown

Plussat: Very comfotable bed.The shower has good pressure.The people on the front desk are very good.

Miinukset: Very little natural light in the room

Miinukset: It was very noisy from the road

Plussat: Good variety of food for the breakfast. Coffee machine and AC in the room. Good location, less than 10 min walk to the main square.

Miinukset: Not all staff spoke much English. No espresso machine in the breakfast room. A hand soap bar was taken every day and replaced (not always) with a new one.

Plussat: Just perfect!!!

Plussat: Well furnished/elegant room and very comfortable bed. You can choose between quiet but a bit dark internal rooms, or rooms with a spectacular view of the city but a bit noisy because of the street. Breakfast is very good and includes both continental and warm Mexican specialities.

Miinukset: During the night you have to be a bit careful when walking back (<10min) from Zocalo in the city center.

Plussat: The staff was great; very polite, helpful, and friendly. The location is also perfect as well, just a few blocks from the center square and most of the touristic attractions.

Miinukset: The restroom shower has a half door only (I guess the were trying to be fancy) and all the water pours out when you're showering and you're left with a really wet bathroom.

Plussat: The staff is very well trained and their attitude is "can do" all the time.front desk rep, has the best food and sightseeing recommendations. the concierge, gets cars to to take you anywhere. There are others that should be mentioned.

Miinukset: nothing. All was very good.

Plussat: The staff were polite at all times. The hotel was modern and walking distance to the plaza.

Miinukset: I wanted a room with three beds and that was not available, We got a room with a view to the parking lot, I called the front office and requested a room with a better view was relocated to another floor to a room with view to the parking lot at a different angle LOL!, gave up at that moment. The restaurant closed at 11pm.

Plussat: very good central location, very very good breakfast buffet. convenient and good room service. convenient parking garage adjacent to the hotel

Miinukset: shower is inside the bathtub. very boring view from room at the back of the hotel

Plussat: Problem with the telephone no 'English speaking but not only that the calls were not transfer to the room friends that called me waited a lot of time the call was not transfer and even a message was not given to me to see who called me

Miinukset: Mainly the problem with the telephone calls and the housekeeping that if I was going to stay on the room working she asked me to hurry because she has to clean the room

Plussat: This hotel was an incredible value. They stag is very helpful and friendly. The buffet breakfast was excellent. We will return to Puebla and definitely stay here.

Plussat: The location is very good, 5 min walk from central place.

Miinukset: breakfast not very good. The premises are a bit old.

Plussat: The helpful staff, the breakfast

Plussat: Great hotel in the old historic center of Puebla. Very short distances to all the attractions of historic Puebla. Amazing breakfast with omeletts made fresh, tacos, Mexican food, a lot of fresh fruit and much, much more.

Plussat: Secure parking is an important feature if you are driving to a hotel in Puebla. The staff seemed to give secure parking good attention.

Plussat: Very good and fast internet connection.

Miinukset: It is declared tee/coffee maker on the room and it is not true.

Plussat: Very nice hotel, amenities an location were convenient.

Miinukset: Front desk did not properly locate guest rooms as they got my room I cover I did not asked for and I asked for some dishes to be picked up and the person never got to the room. There was also some dishes left on the hall and did not get picked up until the next day. Very easy to improve, hope you can get to manage this soon.

Plussat: The service after the weekend its very slow on breakfast take much longer to bring the coffee but the people there make the best .

Miinukset: some times the bar upstair its close

Plussat: The architecture of the building speaks for itself, Legorreta is truly an artist when it comes for an ultimate concept

Miinukset: The fact that the pool was out of service and we were not notified, also, some of the staff was not rude but not also very helpful, you'd expect that on an anniversary trip or any type of trip they receive you with a smile, but the valet parking wasn't even at the entrance, I hurt my arm with a fire extinguisher with metals exposed and the staff at the front desk did not exactly offered suggestions.

Plussat: Service and breakfast.

Miinukset: The air conditioning was toooooo loud. And I was not communicated in advance that the pool was out of service (and will be for at least 3 more weeks)

Plussat: Facilities, room, breakfast, service, Cleanliness, nice atmosphere.

Miinukset: you need to let run a lot of water before you actually get hot water in the shower. it took around 10 minutes before hot water starts flowing.

Plussat: Very nice breakfast included

Plussat: Architecture of location and spacious areas

Miinukset: There is opportunity in keeping the hotel up todate: floor in room was damaged by water and was very uneven. Also maintenance crew started working at 7:30 am above our room on a Sunday morning, too early.

Plussat: The design and location of hotel is wonderful.

Miinukset: This property has such potential. The location and architectural design are wonderful, but it is in need of better management and room reno. The rooms are tired and the bathroom and plumbing need repair. Hot water took 10 to 12 minutes each time for the shower. The toilet smelled of back up sewage - they need to have traps on pipes. We had to change rooms because there was a pump somewhere outside that kept us up all night (room M - first floor corner room). Because it was January the nights were cold and their dining area is all outside. They had heaters but you had to ask to have the on-and it just didn't do the job. The staff worn jackets and layers to keep warm. They should find a way to enclose the eating area during these cold months. No one was in the restaurant and they loose a lot of business. We ate breakfast with coats, and scarfs. Although the staff at the restaurant were nice, they lack training ( better management) is needed). no salt and pepper on tables, no butter or marmalade for toast ( toaster was there some days-not others) at breakfast buffet. Coffee often cold. Front desk wasn't much help - A concierge or someone at desk with knowledge of some very routine questions about Puebla would help. And the security personal at front door didn't understand how to ask a person entering if he were a client or not. He just followed my husband up the stairs in a very imposing and awkward manner. Finally my husband had to turn around and say he was staying at hotel. A simple "may I help you? Or are you staying with us?" would have been more appropriate. I understand the need for security, but there is a better manner in which to operate. I provide this comments because the hotel is beautifully designed and the location is wonderful. If they could work on these problems It would be worth staying here. Please send comments to hotel. Thank you, Marcia Martin

Plussat: modern and nice.

Miinukset: the pool was closed and we did not go d out until after paying. The hotel we site did not mention it and the staff kept saying that it was listed. i asked them to show it to me and of course they did not find it. They could not care less about it. The restaurant overcharged us, we asked them to fix it, they came back still overcharging it. Finally they fix it after the third time. but wondering if this was a mistake or on purpose. The gym only has a treadmill and a very old bycicle.

Plussat: Architectly an interesting concept.

Miinukset: Not very functional and very poorly maintained.

Plussat: Comfortable bed.

Miinukset: I was very disappointed by my stay at La Purificadora. I splurged in large part so I could use the rooftop pool, but shortly after booking a nonrefundable stay, I was informed that the pool was under construction. When I checked in, I expressed my frustration to the front desk, as the pool was 90% of why I chose to stay there. The woman didn’t offer any apology or complimentary service to make me feel better. Instead, I was taken to an unremarkable first-floor room by a bellhop whose manner I found condescending. The room looked onto a hideous parking lot. I could have spent a fraction of the price to stay somewhere closer to the main square, with a better view. I carried my bags back downstairs, explaining to the front desk that I would like to change rooms, and the “flamboyant” (unprofessional) bell hop just stared at my luggage in a dramatic display that I suppose he found funny. When I returned later, my new room was on the same floor, 4 doors down, looking out onto a walkway where people could see right into my room. Given that the hotel appeared to be practically empty, they could have at least placed me on a higher floor. The night concierge seemed annoyed when I inquired about the jacuzzi (which they said still worked), saying it would only be turned on by request till 10 pm, but said I could use it in the AM. The next day, there was no breakfast buffet set up like the day before, even though breakfast was included in the rate. I had to ask for something from the kitchen, so they brought some yogurt and granola, then charged it to my room. When I asked about the jacuzzi, the front desk laughed and said it would take “four hours” to heat up, at which point I’d be checked out. I said to please turn it on anyway;an hour later after several calls to the front desk, the jets still weren’t on. I tried to sunbathe but the construction noise from the pool was relentless. A total waste of money. Rude, unhelpful front desk staff. Stay elsewhere.

Plussat: Great design.

Miinukset: even though we were almost the only guests, we had a room (H) directly above the outside lounge area of ​​the staff. Between 5 and 7 o'clock we could not sleep because the staff made so much noise. there are also quiet rooms to the park. if the hotel is so empty, they could have given a quieter room to avoid this inconvenience. The CheckIn staff should know that this side of the hotel brings inconvenience for the guest. In addition, the air conditions are extremely loud and not individually adjustable.

Plussat: Location was great

Miinukset: Very noisy!!! Don't come here if you expect to ger some sleep

Plussat: Employed

Miinukset: Bath romm

Plussat: Fantastic hotel in the heart of Puebla. Everthing is perfect and the atmosphere is just magic

Plussat: Sunday brunch is great!

Miinukset: Beds too small and not a firm mattress.

Plussat: Excellent location. Room was small, but very nice. Good breakfast buffet in the atrium area.

Plussat: the historic building

Miinukset: the size of the room

Plussat: Close to historical area of Puebla

Miinukset: Elevator out of service. No convenient outlet on night table or desk for laptop and cellphone

Plussat: Food and service

Miinukset: None

Plussat: Very nice building, great location, good parking service

Miinukset: Rather expensive, especially the bar. It was generally empty, closes at 11.

Plussat: Great marble shower with copious hot water. Alberto, a member of the staff, was super helpful, especially in organizing a tour for us.

Plussat: Everything but specifically the extremely friendly and attentive staff, they provided legniappe they really went above and beyond. Even staying in the mirage in Vegas had no comparison to this.

Miinukset: Everything was perfect.

Plussat: Facility is great. Friendly staff. Great value. Good location.

Plussat: Good location between the Zolaco and good restaurants on Juarez street. Staff was very helpful and friendly.

Miinukset: Miss not having a small refrigerator in the room. Didn't care for the little restaurant, breakfast wasn't that good but only 50 pesos.

Plussat: Room spacious tv

Miinukset: Bit far from main place like 10 /15 min walk. Not great customer service.

Plussat: WiFi was not working in my room and since it could not be repaired immediately, they let me have a different room where WiFi was working well.

Miinukset: Wifi was unable

Plussat: It is one block from the bus route to the airport, not far from the park. The place is quiet.

Miinukset: Hard to find a decent place to dine. Long walk to the sights in the east.

Plussat: Interesting building, very clean, comfortable feel and great location.