Puebla de Zaragoza hotellit lähellä Mercado el Parian

Plussat: Servicio la gente que trabaja en el hotel es muy amable.

Miinukset: NA

Plussat: The hotel is new and stylish. An old building converted into a hotel where they thought of every detail. Great breakfast. Two excellent restaurants and two bars. An excellent spa. Perfect service. We enjoyed every moment

Miinukset: Every thing was perfect

Plussat: Everything specially the breakfast and the unique building

Miinukset: Nothing

Plussat: Fantastic hotel, amazing rooms and public spaces, a lot of details of local history and heritage. Massive bathrooms! Great staff, very friendly with very high service levels.

Plussat: It's a beautiful hotel, very clean and comfortable. Nice design and decor. Spacious rooms. The porters, doormen, bartenders were extremely nice and polite.

Miinukset: We booked the room of the high category in the hotel for two nights. The room we were given wasn’t exactly the one we booked, it didn’t meet the description on booking.com, but we liked it. In the fist evening we found out that air conditioning doesn’t work and it was too cold in the room. The hotel sent an electrician immediately, who after 30 min of doing smth convinced us, that it was fixed. So we happily left for dinner. Upon return we were surprised to find that room temperature dropped down even more. We went to the reception and asked for the room change, but the answer was “we’re fully booked tonight and the only thing I can do is to send the master again”. So he came again and left at 23.30 with the same words and same result. It didn’t work. Meanwhile we found out on booking.com that the hotel had 3 rooms of the same category available that night. So the receptionist has simply lied to us. We could contact booking.com and ask to solve the problem, but it’s the least thing you want to do at midnight. Still we called the reception and demanded the meeting with the general manager at 09.30. When we appeared at the reception next morning we were told that GM is not there and comes at 11.00 (not to early for Monday morning, right?). So we left a business card with request of the GM’s comments. But no one ever contacted us, no apologies were brought, nothing. We were simply ignored. We don’t believe that the GM of 70-rooms hotel is that busy that he can’t find a time to meet the guests and make sure they’re satisfied. As frequent travellers and people who know hotel business well we rarely complain, but we consider it a very bad service when people lie to clients and then ignore them. In fact, air conditioning was fine during the next day, so my comment is even not about technical fail, but service's one.

Plussat: Great breakfast, elegant rooms ans facilities, great service

Plussat: We liked the staff, the location,the cleanliness and basic comfort.

Miinukset: We found the hotel great no dislikes.

Plussat: STAFF AT THE RECEPTION WERE VERY FRIENDLY AND HELPFULL.

Plussat: I loved its location!

Miinukset: Gym could be attached but nothing drastic. I enjoyed it regardless.

Plussat: Spacious room

Miinukset: Very noisy street. Too much light from the halls. No mirror in the room. Small mirror in the bathroom. Our requests were ignored by front desk. Chased the maid for extra towel.

Plussat: The bedroom was really clean and spacious.

Miinukset: No kettle (no tea, no free coffee) The breakfast's prices (too expensive)

Plussat: Staff was friendly and nice, breakfast excellent, location and room was clean! Room was really huge. Good beds.

Miinukset: Noisy - was caused from dog's barking and also just people's talking from other rooms. I just want to say that walls are a bit thin so take with you ear plugs just for sure. But I would stay there again!

Plussat: The shower was very hot and powerful, a great location for what we needed to do to see family. Buffet Breakfast was good value at 150 pesos per person

Miinukset: Great for one/ two night but rooms are smaller then many hotels in Puebla for perhaps a longer extended stay if you use for other then sleeping .used quite a lot I think for business clients weekdays perfect for a weekend get away.

Plussat: Everything was excellent!

Miinukset: Everything

Plussat: Everything was fine

Miinukset: None

Miinukset: Strong detergent smell when we entered first the room

Plussat: It’s a nicely located and charming hotel. It’s full of character and is very clean. The staff is great and the price is incredible.

Miinukset: It can be loud at night or early in the morning. The bed is also not very comfortable.

Plussat: We came here five weeks ago at the start of our holiday in Mexico and we were happy to return before our flight home. The staff are so friendly and helpful.

Miinukset: Everything good

Plussat: Yet the rrooms were clean and the beds big and comfortable.

Miinukset: They tried to double charge the 16% city tax. The booking Sid we would pay a certain price and the it includes a 16 % tax then they added another. Eventually they waived it. Also the check in was 3 pm yet the hotel was not full. I arrived tired and wanted to rest at 1pm but couldn't. They said that was the local time. Yet I think the mark of a great hotel is to help the customer with their needs. Plus they would not deliver the room service.

Plussat: Spacious, comfortable, super friendly staff and an extra blanket! I particularly liked the large water dispenser in reception for guests to use meaning less plastic bottles. Will definitely stay here again.

Plussat: excellent value for money. Friendly, helpful staff.

Miinukset: No air con.

Plussat: Very nice hotel in the historical center of Puebla Helpfull staff.

Plussat: Location location location!!! The old building is great! Rooms are modern and comfortable!!!

Miinukset: Next time I’ll select a suite to have a bigger room!!!

Plussat: LOBBY, CLEANING PEOPLE

Miinukset: THIS HOTEL HAS GONE DOWNHILL , THERE ARE NO EXTRAS WHAT SO EVER, TATTERED AND FRAYED CARPET AND BEDDING, ROOM GO UNPAINTED FOR MANY MANY YEARS. MANAGER LOOKS RIGHT THRU YOU, OFFERS NOTHING IN THE WAY OF SERVICE, FRONT DESK HAVE NO SENSE OF COSTOMER SERVICE, VERY UNFRIENDLY, I GUESS THEY WERE TRAINED BY THE MANAGER. I HAD A ROOM WITH A VIEW OF A WALL, COULD NOT SEE ANYTHING ELSE BUT A WALL, HAVE THE PICS AS PROOF. IF YOU NEED ANYTHING IN THE WAY OF SEVICE FORGET IT, DO NOT LET THE BEAUTIFUL LOBBY FOOL YOU.

Plussat: Great classical french building the rooms are in a adjoining more modern building that was not as pleasant, great location two blocks from the central plaza. Great views of the city skyline.

Miinukset: The room was small and narrow.

Plussat: Location

Miinukset: AC/Heater did not work. Toilet didn't flush properly. Balcony sliding door not sealed, cold air coming through. Very basic room.

Plussat: The main hall is incredible!

Miinukset: All good

Plussat: The only thing I need to try is the food, although I don’t see much for vegans or vegetarians but I’m sure they can work something out for you. That’s how much I like this place.

Miinukset: According to my mom, WiFi was a little slow but that’s ok because she needs to get off the phone. Lol :)

Plussat: Excellent hotel, 2 blocks from Zocalo, clean bright rooms, great staff

Plussat: Very comfy beds and bedding. Great value! Around the corner from the zocalo. Near restaurants, shops.

Miinukset: No real bar. Dining room only has a minimal breakfast....nothing more.

Plussat: the location, the building and the nice and helpful staff

Miinukset: i like old building with high ceiling. I was surprised to find fairly low ceiling for such a grand old building. As some work is going on, the window of my room which is at the back is dusty. I was also bitten by bugs on my neck, arms and hands. Irritating !

Plussat: Great location and a short walk to some amazing restaurants. Very nice room and clean bathroom. The entrance through the old French style building is great, but the rooms are hidden at the back so a modern neutral style in decor. I didn't eat here as there are too many good food options close by.

Miinukset: the hotel is having building work at present so during the week it is VERY NOISY! Luckily i stayed over the weekend so iwasnt too bothered. The Monday morning when i was checking out the building work was very disruptive. I would not have stayed here with that noise! Make sure it is finished before you stay here.

Plussat: Great location near the Amparo Museum for a good price. The place is clean and quiet and they offer a small tiny breakfast in the morning (won't be enough though, but nice to have). This place also have a common living-room with good Wi-Fi connection (not everywhere in Puebla can you find good Wi-Fi).

Miinukset: Not the most convenient because the main door is constantly closed so you need to ring the bell. Staff is nice but they look dead from the inside, barely smiling. Hotel may lack a bit of facility, room was quite empty (no desk, at least in my room).

Plussat: Really bad experience.

Miinukset: When I came back to my room in the evening, there were missing 200 USD that I left hidden inside my bag. The staff said they were not authorised to check the security cams and that nothing could be done. The staff acted very irresponsible and mediocre.

Plussat: Ofrecen un desayuno que es muy sencillo y con buena atención.

Miinukset: Atención desorganizada y poca comunicación entre el personal. Muy ruidoso. Nos llegaron a abrir la habitación por la mañana mientras descansábamos. Teníamos reservación al llegar no la verificaron y luego nos quería cobrar y reubicar aludiendo que nos habían dado una habitación mas cara. La rotulación exterior es difícil de mirar por lo que nos perdimos. Mucho por mejorar!

Plussat: close to center nice staff secure comfortable mattress

Miinukset: thin walls / doors. We could here everything very small Bathroom in general obviously used conditions

Plussat: beautiful place. the room was large with high ceilings and big wooden doors that could close the light out from the windows. the inbred courtyard also is beautiful, spacious and well lit. a beautiful place. and there was a lady selling slices of amazing cakes !

Miinukset: my room was right on the street, so heard lots of street noise. loud trucks and music, etc

Plussat: Best value for money, the double height ceiling with light flooding through in the mornings was incredible.

Plussat: Friendly staff, spoke good English. Clean room and warm running water.

Miinukset: I personally would love to have a lavatory in the open areas also not just in the room.

Plussat: It was 24 hours open, perfect location, everyday cleaning in the rooms, private bathroom

Miinukset: We could check in only at 15pm, instead of 14pm what was written on booking. We could not bring in food or alcoholic beverages, what was abit annoying, anyway great hostel, good price per quality ratio

Plussat: Comfortable beds and clean room, great location

Miinukset: Broken towel rail not fixed in bathroom, needed more hooks to hang towels, clothes

Plussat: In the middle of the city, calm, no parking lots but public park-houses very close, we just stayed one night, easy checkin and checkout but dont expect the described 88sqm, its a hotel room without windows but very ok for short stays where you mainly want to walk through the city center and sleep. Recommanded for short stays, hot shower, netflix.

Plussat: Location is great. The beds are very comfortable, optional breakfast is basic but nice, staff is always there and very nice.

Miinukset: We first stayed in the twin room looking over the road and it was very noisy at night.

Plussat: Nice , clean staff friendly It’s close to everything

Plussat: Nice, simple and clean room.

Miinukset: For my expectations was fine, for family vacations perhaps not, but for business very good.

Plussat: The location is great and the rooms are clean.

Miinukset: The breakfast was a bit simple and not that much, but for the price you cannot expect that much.

Plussat: I thought the location was excellent. It is located in the downtown area close to all of the interesting central locations, the plaza, the different shopping districts, the old church. I liked the interior patio area, There were some nice seating arrangements on a couple of levels, the tiled floors were nice and overall when you came in you felt secure,

Miinukset: Very poor internet access. This can be upgraded so inexpensively I cannot understand why they don't upgrade the signal. I had to sit practically on the receptionist's lap to get a good signal and even then I got bumped out a few times. It really made for a lot of unnecessarily wasted time. The room was small, but I didn't expect too much for the price, One thing I felt was the waiters in the restaurant were not very friendly. In fact, other than one female receptionist, the contact with staff was almost brusque. It's so easy to smile and say "Buenos", I can't figure that out.

Plussat: Clean bright room with little balcony on the 4th floor. Hotel desk staff very nice and helpful. Breakfast staff not so gracious and the restaurant atmosphere poor. Good value for money and well located for historic center and for buses to CAPU and 4 Poniente.

Plussat: Perfect bed for dreaming sleep, silent room, good wi-fi, parking place

Miinukset: Check the shower drain as there can be sharp metal screw thus you can get injured.

Plussat: Location

Miinukset: Cold showers.

Plussat: The building and staff

Miinukset: About 7 blocks from downtown, and good restaurants