Morasol Suites

poor experience in dining area and public bar area..................both cold, too open, no privacy..needs re designing, few booths would help.........................................give some atmosphere................two public computers in lobby. both out of order for two weeks..........................not good enough................2019..not 1989........................give name to bar area....................make more intimate................get in bar planners.................some wood..some lounge feel.................. close off nice area, for late nite drinks..........................

staff at reception, did not like us seeking improved room on higher floor.................did at offer us anything in future days..................just a big no non no............................................more staff training required at this area of hotel......used to be lovely girl on desk................now one grump of a man............ younger man at least made some effort................older gent , no interest in customer relations, not very happy in his job...................might benefit from a move in career..................

Bed was comfy. Staff were brilliant.

Rooms were tired. They need re-furbishing. The room we had on second visit did not have tv in bedroom. Sofa was old and very uncomfortable. It was very basic but that’s ok if it’s Not worn out a tatty. We thought it was over priced.