Hotel Puerto de la Cruz

The only positive point was the cleanness

WIFI not working in all the devices of the whole family, when noticed it to reception they said nobody complained and they not fixed it during the whole stay. Food quality the worst we found in a 4 stars hotel. Room forniture very old and the without fridge in the room. The only positive point was the cleanness

The pool at the top was very relaxing. No children and no music!!!

Fresh juice would have been nice at breakfast.More organisation for parking thats why we booked. Pool at the top cold could not swim. The bottom heated pool had no sun beds and music blaring out.

Good for Christmas and New Year eve, food was good and a lot but could taste better.

At check-in already lost my good mood, we wait 15 min until guy didn’t finish with other customer, and during my check-in he answered 3 times phone. That wasn’t welcoming. Long time before I asked for fridge in room, but after all I didn’t find it in room. Floor in room was super dusty. I asked for double bed, but they have just single. Was uncomfortable to sleep together. Facilities could be updated. Carpet on the hall dirty and old. They could think about wristbands for all guest, instead of bringing card every time for dinner. To go to beach u have to go 15 min because of stairs.