Punta Arenas hotellit lähellä Palacio Sara Braun

Plussat: Excellent service with a smile

Plussat: Very nice hotel and rooms, perfectly located in the city, with some rooms having sea view. Very welcoming and smiling staff. Lots of quality and choice for the breakfast, which is not so easy to find in Chile when you like both English+continental breakfast.

Miinukset: Most of the front desk staff could be better at English, especially in a city that is becoming a hub destination for many international travelers. However, there was one person 100% fluent in English at our check-in which made things easier and helped us a lot during our stay, thank you very much. Also, there should be more coordination between reservation staff and front desk staff. When asking for an airport transfer over the phone, a 1st person told me OK and sent me the fares by email, so I confirmed right away, then a few minutes later a 2nd person told me it was not possible because it needs to be booked at least 24hr ahead, and when I called the same number back a 3rd person, from another service, told me she didn't know anything about my transfer request and that it had to be done all over again because I was talking to the wrong service before. In the end the transfer was OK, but more coordination would be much less stressful for the customer, which shouldn't have to worry about which service he is talking to, it's not our fault if when ringing the same number one gets to speak to two different services than don't talk between each other. Another issue with twin beds: We asked for twin beds (the option was offered on booking.com, so we just clicked on it), and then received a message saying it might not be possible. We called, again, and got told they didn't know how many beds would be in the room and that we would have to find it out upon arrival! These problems could easily be addressed though, with better organization and coordination between staff members. Otherwise, the rest of the stay (hotel, room, breakfast, hospitality of front desk members) was superb.

Plussat: Location was very convenient for sightseeing, just in front of the park and close to the harbor. A good hotel for guests attending Antarctica Cruise

Miinukset: Number of staffs of the restaurant might not be enough for smooth operation.

Plussat: Location is central.

Miinukset: Old and stale. Rooms and bathroom small and uncomfortable and smell of mildew. Towels and bed sheets old and harsh. Apparently staff has other concerns in place of being helpful to guests.

Plussat: The location & the staff members were most helpful. The breakfast was good.

Miinukset: The WiFi in the first room we had was no good so we had to change rooms.

Plussat: The location is great, you can walk to most of what you would want to see and do in PA. Hotel is very nice, very comfortable. Staff were excellent. We had to leave for a flight at 4 am and they made sure breakfast was available for us.

Plussat: Everything was very good!

Plussat: The Best Western Finis Terrae is a nice hotel that's right in the middle of town. Check in was normal as we arrived on an early flight and our room was not ready, the desk held our luggage for us so we could walk around town a little bit. Some of the guys at the desk spoke English. We got back around noon and checked in to a spacious room with a sit ting area, safe, wifi, and an ok sized bathroom that had a tub. Breakfast was included and consisted of fruits, eggs, bacon, breads, some pastries, coffee and juice. The view from the restaurant was very nice as its on the 6th floor and not many buildings obscure is view. The hotel is right in the middle of evening within close proximity of restaurants, money exchange, supermarkets, laundry, stores and tourist sites (all of which we used). Check out was also smooth and they held our luggage again as we didn't have to check in for our cruise until late afternoon so we could go do additional site seeing and shopping.

Miinukset: The TV was a little fuzzy at times, the desk didn't tell us we needed a safe key so I had to walk back downstairs to get it but these are minor inconveniences.

Plussat: Large room. The property has been well upgraded to a high standard

Plussat: Best western here in punta arenas was exceptional Staff were fantastic and went above and beyond our expectations The restaurant was awesome and served delicious food and drinks Very friendly and helpful had lots of laughs with bar staff at a difficult time Will highly recommend

Plussat: Staff very helpful; room was clean; excellent location

Miinukset: Not enough lighting in the room - very dark even with every lamp turned on; not enough power points - we were continually turning off TV to swap other device in to socket; plumbing poor - shower would fill up with water and not drain immediately - it would often take 15 - 20 mins for water to drain.

Plussat: Nice view from the hostel. Perfect sunrise.

Plussat: Cheap and the staff was nice

Miinukset: There is no room maintenance and the common areas can be very crowded

Plussat: Staff

Miinukset: Value for $

Plussat: Great service from the moment we walked in at the front desk to when we checked out. Everyone was super friendly, very accommodating and warm. Our room was really nice and a great price too. Just what we needed after a long drive from Torres del Paine. The breakfast was great both mornings, one being super early when being picked up for the all day King Penguin tour. We ate out in town our first night in, but had dinner the second night in your restaurant. It was an amazing meal, along with great wine! If I'm ever down to Punta Arenas again, I will stay there. If anyone I know is visiting there, I will recommend Hotel Rey Don Felipe in a heartbeat. Thanks for the lovely stay!

Plussat: Comfortable, clean room. Great shower. Very good breakfast. Check in went very well, room was ready. Loved having a safe. Bed was very comfortable tho might be a tad soft for some-fine for me though. Room was quiet, we did not have any street noise.

Plussat: Location was good. Hotel was clean

Plussat: Location was great, the room was clean and nice, and the staff was great.

Miinukset: Slow wifi.