Halvat lennot Chile

Plussat: Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro.

Plussat: The crew

Miinukset: The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child

Plussat: The seat was very comfortable.

Miinukset: My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting.

Plussat: NA

Miinukset: Both flights through Detroit were re-routed, our luggage was lost for 4 days.

Plussat: the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight

Miinukset: Information on arrival time was not correct

Plussat: Pleasant crew. Appropriate and efficiently served snack.

Miinukset: Boarding and disembarkation were slow.

Plussat: Everything works and quick to get to destination.

Miinukset: The food is usually very good, this time it was poor to disappointing- dark meat chicken.., tasteless & unhealthy....mushy fruit dessert choices

Miinukset: I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check

Plussat: Crew was attentive. Timings were spot on.

Miinukset: Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet.

Plussat: The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!

Miinukset: For me this part is not applicable

Plussat: The food

Miinukset: Boarding process. Waiting gate was small for the plane we were using

Plussat: After we missed our flight, we were provided with terrible customer service.

Miinukset: We were told to go to the wrong gate. After we missed our flight, we were charged 880 USD to book for the identical flight the following day. We were taken around in circles inside the airport. Absolutely unacceptable. Would not recommend.

Plussat: Chem-in

Miinukset: Cramped overhead luggage space. Delayed due to technical reasons. Previous flight was completely cancelled.

Miinukset: We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination

Plussat: Exit row seat had much more space for legs, very much worth the upcharge for this seat.

Miinukset: Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold.

Miinukset: The best airline what I was flying so far !! Excellent food, drink, comfort seat, free entertainment with great selection.

Plussat: Everything! The service was exceptional!