Richardson hotellia

Plussat: Location and price

Miinukset: Bar closed too early

Plussat: Extra large TV, cleanliness of room, view

Plussat: I loved this hotel. Central location, updated rooms, friendly staff and receptive management.

Miinukset: The hot water took a while to warm up and the shower head was dripping water but they replaced the shower head. The manager left a note under my door with his contact information upon my reporting the issue which I appreciated.

Miinukset: I had booked disability room, receptionist said you don't need that do you, too embarrassing and long winded to explain why needed so said no thanks. Was moved into a room that had strong smell of mold and mildew. Meet friends in the bar and Grill - should have known not to stay - not a single person in there is usually a good indicator. Food well below average quality - well above average price for the city

Plussat: Eggs Benedict great room with lot of ammenities

Miinukset: House keeping took away fresh snacks & food from the room, there was no employee from the reception staff after informing them

Plussat: Location

Miinukset: Flat iron did no work. It's stained my clothes.

Plussat: The bed was amazing. The sheets and pillows were super cozy and the perfect weight.

Miinukset: I could hear the water pipes running for the rooms next door. The blackout curtain would not shut all the way, so a sliver of light would emit into the room. I wish there was pay per view or Netflix on the TV.

Miinukset: Sheets were torn. At a Hyatt.

Plussat: Location and staff

Miinukset: The restaurant and bar were closed. Food and drinks were available in a conference room. There was no indication this was the case until after we checked in.

Plussat: Clean, new and reasonable price hotel

Miinukset: Small room

Plussat: I must say, nothing excited me. It is a very standard hotel facility currently in renovation

Miinukset: The bed clothing is not warm neither comfortable. It looks and feels very cheap. The fitness center is also very all and the machines are not in good conditions In the rooms with view to the highway, you here noise in your room the whole day The staff in the breakfast area they are a bit rude, every day i received the bill to be signed after having just 5 minutes seated, not even started with my breakfast.

Plussat: Staff very friendly.

Miinukset: I think rooms for 2 guests should have two comfortable chairs. An office chair doesn’t qualify.

Plussat: Food was great!

Miinukset: Loved everything

Plussat: Our last name was distorted via booking on line so they couldn't find our reservation but the management was amazing and had the error corrected in a matter of minutes. They were so kind!

Plussat: The facility was nice. Suites were nice! Staff were nice!

Miinukset: No bad reviews

Plussat: The indoor pool

Miinukset: No extra fold out bed. I booked a room for 4 adults and the choice s were a king or two doubles. No fold out couch in the room. No wifi for my kids kindles and you have to pay to park! $15 a day for self park! In Richardson!!!!!!!

Plussat: Staff was great, the facility is newly renovated.

Miinukset: Self Parking is expensive if isn't comped, and you have to walk a bit with your luggage if you don't valet. Why do hotels charge for parking? Include it in the rate, and spread it like peanut butter across all travelers. This hotel isn't walking distance from much of anything, so you really need a car to get most places.

Plussat: The Hotel has a very nice modern decoration and has lots of amenity for the guess.

Miinukset: The hot tub in the pool area is very dirty

Plussat: Friendly staff, exceptional service

Miinukset: Na

Plussat: Room was spacious. Love all the windows. Liked the coffee machine.

Miinukset: The large lamp in our living area didn't work. There was no ice bucket.

Plussat: The room for the price.

Miinukset: Nothing really

Plussat: Walking distance to the Fine Arts Complex was perfect. Friendly bar scene.

Plussat: Location and staff were excellent

Miinukset: Need to address their problem with crickets. Over the 10 nights there we killed 3 crickets in the room and noticed several in the lobby. Hire an exterminator. NO free WiFi. Seriously its 2019; should be free.

Plussat: Location and staff.

Miinukset: It could be quieter.

Plussat: Very quiet place

Plussat: Breakfast. Price

Plussat: Cleanliness and services

Miinukset: Everything was great.

Plussat: It's quick and easy right off the highway

Miinukset: Check out at 11 instead of 12

Plussat: Clean & convenient

Plussat: Location off I75

Miinukset: Carpet dirty Chair all ripped up

Plussat: Location was close to my work assignment.

Miinukset: Staff cancelled my reservation before I arrived. When I asked the clerk to please book it again she said I would have to go to the internet to book a room. I'm like I'm talking to you face to face! Why do i have to use my phone. Oh, and breakfast was horrible.

Plussat: Great location just minutes from highway 75. Close to restaurants, Starbucks, convenience stores, etc. Staff was friendly and helpful. A/C worked great and there was an endless supply of HOT water for perfect baths and showers.

Miinukset: No complaints.

Plussat: Location and cleanliness

Plussat: It was a great location for my visit. The breakfast was good and I had a number of choices to pick from.

Miinukset: The bed was a little uncomfortable, sunken in from use, and too high. It was hard to climb into the bed. The couch was really low and hard to stand up when getting off of the couch. Also the office chair was a little narrow for sitting comfortably. Also the desk clerk that checked me in entered an incorrect address on my bill. I was able to correct the address when I checked out.

Plussat: Price/location

Miinukset: Bathtub was smaller than the photo from the website

Plussat: The staff were really good and attentive. The room was clean and location was perfect for me.

Miinukset: Strong smell of cleaning chemicals in room, hallway and lobby

Plussat: Nothing in particular.

Miinukset: Bathroom was filthy. Room had not been cleaned. Television did not work. Alarm clock would randomly go off in the middle of the night. Room seemed to have a cigarette and mildew smell. Worst experience ever.

Plussat: Location to the University of Texas at Dallas

Miinukset: This is the second time I've stayed there and have been pleased except that it is hard to sleep because I can't get the room cool enough. In fact, it seems downright stuffy. There is only one air vent to the room and it is aimed over the TV/desk.

Plussat: Quiet, clean, comfortable, stylish. Superb service by very pleasant staff.

Miinukset: Everything was great but the in room coffee pot was lame. Only worked for one cup of coffee and the coffee was not good.

Plussat: Clean, well-maintained.

Miinukset: Long delay at check-in, confusion with staff over reservation. Short staffed.

Plussat: Cookies were awesome, room is clean and comfortable, housekeeping responded quickly. Front desk was very busy yet still pleasant and polite

Miinukset: Bar, room service, etc all closed by 11pm on a Friday night. Only feather pillows in the room husband is allergic. House keeping did bring other pillows to our room though.

Plussat: Location was great for us!

Miinukset: My pillows were too hard!

Miinukset: We were assigned a room with bed bugs. We were traveling with a 7 month old baby and it was a horrible experience. After complaining about the bed bugs, were shifted to a better room at a higher floor.

Plussat: convenient, nice fitness facilities.

Miinukset: ants in the room.

Plussat: Property was nice

Miinukset: Nothing I didn’t like, but nothing special about any service.

Plussat: Nice lobby, clean, good breakfast and staff

Miinukset: Old elevators that took to long and the wall plug ins didn’t work good in my room.

Miinukset: I'm down for happy hour and the gentleman told us he doesn't have a happy hour when the girl up front and said they did you really just wasn't that friendly

Plussat: If I can choose only one thing that I liked it would be the suite itself. Very clean. Complete with fridge, 2-burner cooktop, microwave, toaster, coffee maker, glassware and pans. There is a separate seating area and a walk-in closet. Very, very nice.

Miinukset: We were locked out our room New Year's Eve and staff did not know how to operate or fix the electronic key card system.

Plussat: Location

Miinukset: room smell

Plussat: Affordable price

Miinukset: My room had a bad odor to it, there was a spider I found on the bed.

Plussat: Staff was awesome

Miinukset: Obviously old. Bathroom were not working properly shower was a challenge

Plussat: Staff was friendly, hotel was very quiet couldn't hear neighbors. Room was super cute

Plussat: Wonderful staff, comfortable bed

Miinukset: Breakfast was excellent clean rooms, friendly staff

Plussat: Almost everything. It was good.

Miinukset: It did not have a safe. i was forced to lock my possessions in my secured luggage.

Plussat: The room wS

Miinukset: The size of the room was much bigger than I expected. Nice surprise. The breakfast buffet was out of meat. They were waiting for delivery.

Plussat: This hotel gave us a quick spot to crash and have quality bed, location, and breakfast to get us going for the next thing.

Plussat: The kitchen was being remodeled and caused inconvenience. They were unable to serve coffee.

Plussat: Easy checkin with a great attendant.

Miinukset: The fitness room was not well maintained.

Plussat: Best place

Miinukset: Nothing

Plussat: Everything was clean, staff was friendly and helpful

Miinukset: I was charged $7 to park in the parking lot and found out that the charge for breakfast was included in the price of my room. I feel that should of been mentioned up front.

Plussat: The staff was very friendly and accommodating.

Plussat: The staff is very friendly.

Plussat: Cleanliness, modern and affordable hotel.

Plussat: Everything

Miinukset: Nothing

Plussat: Condition of the property & rooms is excellent - perfect location

Plussat: Location

Miinukset: No breakfast included. Bistro prices were quite high for food options available.

Plussat: Very comfortable bed. Very clean bathroom.

Miinukset: Nightmare check-in with clerk not listening OR reading my name correctly, evidently combining my first name with the last name of the person on 2nd room. Natural gas odor in some areas. Why not a decent free breakfast like most other hotels?

Plussat: Nice bed

Miinukset: No coffee or breakfast services even though it was included at booking. Being charged another nights stay after we checked out and calling the hotel to have a snippy and very unconcerned front desk help. Being charged to park is ridiculous!!!

Plussat: Friendly staff

Miinukset: Charged for parking

Plussat: Quick check-in, clean room.

Miinukset: Wish it was cheaper. LOL.

Plussat: Lobby looks clean; Good number of channels on TV

Miinukset: Dirty carpet in rooms; Broken fixtures; Cigarette smoke smell; No places to eat close by

Plussat: I liked the entire visit.

Miinukset: The breakfast only consist of muffins , yogurt , coffee and juice. No hot breakfast or waffles.

Plussat: The price

Miinukset: There was roaches in the room and it was small and the floor was dirty..I asked that my room not be cleaned by house keeping and they came in and did it anyway...knocked things in my room down on the floor and left it their...very satisfied...and plus there was no breakfast...

Plussat: good value for price of room

Miinukset: I would liked some fruit or yogurt included in continental breakfast. I don't do a lot of sugar and everything beyond coffee and juice was full of sugar

Plussat: They was very nice. They was very clean. I really liked them.

Miinukset: I didn't like the black people.

Miinukset: It smells nasty inside the room. The floor is sticky really gross feeling

Plussat: almost nothing !!

Miinukset: the place smells very bad, and the "non-smoking room" we got smelled like someone was smoking all day in it. and i can't get around the fact that there is NO ELEVATOR in this place !! we have a 4 months old baby and we couldn't even get to our room on the 2nd floor, so they had to give us a room with 2 smaller beds in the ground floor. the place is very noisy due to close proximity to the highway and a railroad, and we could almost hear every step that the guy next door took. my wife got stuck in the bathroom, and we had to fight the door to get it to open ! total waste of money !!

Plussat: small but very clean rooms, great price, helpful staff,

Plussat: They have an ice machine.. but what Hotel doesn't?

Miinukset: Rude manager, I didn't get the room I booked. The manager would not give me extra towels or shampoo, the price was different than what I booked. There were cigarette burn holes in the bedding.. a No smoking room. The worst Hotel experience I have ever had.

Plussat: the staff were friendly

Miinukset: the facility was in disrepair. shower door wouldn't shut . The bathroom door wouldn't shut. The air conditioner didn't work. The staff ?? that arrived on Monday morning at 5am were so noisey we could hear what they were saying in our rooms. We had 3 rooms 2 were upstairs and 1 was downstairs . everyone commented on the noise. i just assumed it was staff. 3 guys talking at the top of their lungs

Plussat: Everything!!!!!

Miinukset: Nothing

Plussat: Comfortable bed

Miinukset: Water bottle in the room was not free and neither was th breakfast

Plussat: Nice staff very clean

Plussat: Everything!

Plussat: the courteous staff

Miinukset: Better towels Free coffee in lobby

Plussat: Location was fine. Price was great. Room was comfy.

Miinukset: There was a musty smell to the room at first.Motel met our needs

Plussat: Very clean and staff was very friendly

Plussat: Always friendly staff, very good location, comfy rooms.

Plussat: NIce Bed. clean room. Friendly staff.

Miinukset: I wish they served a free breakfast. There was no easy way to checkout from the TV.

Plussat: Showers were nice and hot. The staff was great!!

Miinukset: There weren't enough pillows. The shampoo wasnt great.

Plussat: Location, price, amenities

Miinukset: Smoke detector in room sealed with plastic wrap. Noisy door slamming. Tubs slowly drained and had dirt ring v

Plussat: Cleanliness, friendly staff

Miinukset: Walls a little too thin.

Miinukset: The door was hard to get into not your typical correct operation for the door. The toilet paper roll was empty had to put my own toilet paper on the roller The room had a weird smell The closet mirror was cracked The clock was unplugged The remote was missing the back cover and the batteries were not in the remote correctly

Plussat: large room size.

Miinukset: I hate Richardson.

Plussat: Price. Everything else was beyond poor.

Miinukset: Cockroach in my room. Breakfast was horrid. Room was old and unkempt. Management was rude

Plussat: Nothing

Miinukset: Everything

Miinukset: Shower drain wouldn't go down. No matter we killed mosquitos still somehow got them in room. Hotel needs upgrading big time. Breakfast wasn't great either. For the price we paid I have stayed at better either same amount or less.

Plussat: Nothing

Miinukset: The most dirty hotel I have ever seen in my life

Plussat: Size of the suites

Miinukset: Mold on the ceiling. Spoiled oder coming from garbage disposal. overwhelming smoke smell. Utensil drawers lined with debris. Stove surface & oven had stains. Cookware was dirty and no dish detergent was provided.Reused coffee condiment packages.

Plussat: The location

Miinukset: The first room they gave me the toilet was stopped up. Then the TV didnt work. Finally someone came to unclog the toilet. Then wait Ed for someone to check TV. After 3 hours we had to move to new room. Then around 11:30pm someone banged on the doo

Plussat: It was quiet.

Miinukset: Bed too soft. Shower valve didn't work properly. Inoperable heater in bathroom. No conditioned air upon arrival. Bathroom needed painting. Coffee maker not reassembled after cleaning. Nonworking lamp at desk. Inadequate desk plug-ins. Wifi too weak to use

Plussat: It was quiet staff was nice

Miinukset: N/a

Miinukset: The room was dirty, bathroom was not cleaned well. Dirty silverware in the drawer.. literally covered in food. Burned power outlets.. just scary. I hunk the pictures online were taken 20 years ago...

Plussat: The bed and pillows.

Miinukset: The kitchen, appliances, cabinets were a bit dirty and unkept.

Plussat: The staff was very friendly and accommodating.

Miinukset: Not this trip.

Plussat: Location

Plussat: Location is great and super friendly staff. They brogugjt up free snacks and coloring books to our kids! A great experience. We will be back.

Plussat: Close to everything you could need or want. Pet friendly for no extra cost. Pet park right behind hotel that is very large. Nice clean comfortable rooms. Bar on site. Modern and relaxing night entertainment outside in the court yard. Walking distance to several restaurants, nail salon, the tram, coffee/doughnut shop.

Plussat: Friendly staff, location, and breakfast options.

Miinukset: Price/value. The decor is pretty basic, feels like I am staying in a college dorm room.

Plussat: Location

Miinukset: No

Plussat: Free Parking

Miinukset: Nope

Plussat: The staff was very friendly and accommodating. The hotel is in a very convenient location and was very clean as well. Would definitely stay here agin.

Plussat: Location

Miinukset: They stop serving breakfast by 8:30am instead of 9am

Plussat: Manager was very accommodating

Plussat: I didn’t like anything this was a run down dump

Miinukset: There was so much wrong from not providing breakfast to no sugar for coffee to no free internet, Heater malfunction, hav8ng the staff do8ng baby sitting in the lounge, so much much more.

Plussat: The staff was wonderful very nice and accommodating

Miinukset: No

Plussat: ok

Miinukset: front desk staff

Miinukset: everything

Plussat: N/A

Miinukset: No hot water at times. Needles in parking lot. Staff was rude at times. I really feel like management should reassess the way that one operates and make the necessary improvements due to the great location.

Miinukset: Some fruits options in the breakfast might have made it more healthy choice.

Miinukset: It was dirty. Lots of trash in hallways. The drain in shower was messed up. I would not stay here again.

Plussat: No eggs they said breakfast and all it was a coffee bar.

Miinukset: WiFi said free WIFi I could not even look at my Facebook or my mail they wanted to sell you more Wi fi

Plussat: The comfort of the room and staff

Miinukset: no stove was in the room verses the other extended stays that I have stayed at before. The on the go breakfast could have a little more choices than oatmeal and muffins

Plussat: We had an awful experience from A to Z. Rude receptionist! She refused to check me in if I wouldn't mention my profession. This is so ridiculous. The beds are not comfortable. The sheets and the blanket are way too old not looked clean to me. The water i

Miinukset: Awful hotel.

Plussat: Good location

Miinukset: Wish the pillow was a bit firmer

Plussat: everything good

Miinukset: Thought the breakfast was included in the room charge

Plussat: The staff is really friendly as always when going to a Hilton Garden

Miinukset: The bed was a bit uncomfortable

Plussat: the breakfast was really good and the location was great. i would recommend this hotel to friends.

Plussat: No superior - better than adequate

Miinukset: More space in dining area, more varied menu.

Miinukset: The hotel was extremely noisy. The bedding provided was uncomfortable. Worst night of sleep ever at a hotel.

Plussat: Very nice, room very spacious. Staff very nice!

Miinukset: I thought when I booked that breakfast was included. It was not, sort of expensive and not very good.

Plussat: the location was awesome for the occasion and the property was excellent.

Miinukset: the property should offer free breakfast.

Plussat: Extremely clean, great staff, good price value, lots of amenities,

Miinukset: There is a chlorine smell from indoor pool that travels down the corridor and in the elevators. 4th floor rooms are loud from equipment on roof.

Plussat: Everything

Miinukset: Nothing

Plussat: Closer to Asian District

Miinukset: No

Plussat: Hotel staff were very welcoming and friendly. Rooms were clean and cleaning staff were very considerate when I needed extra towels.

Miinukset: No

Plussat: great customer service at the front desk.

Plussat: The staff. Everyone was friendly and very helpful.

Plussat: Staff very friendly, remodel was attractive.

Miinukset: Hotel is older, non skid surface peeling off of bath tub. Room had highway noise either from window or air conditioner.

Plussat: The staff was friendly and professional. The bartender was accommodating for me to purchase a bottle of wine even when the bar was closed. The room was clean.

Miinukset: Freeway noise made it difficult to sleep. The bathroom door was very hard to open and close. It was disappointing to see the hotel pushing a religious agenda by providing a copy of the bible in the room.

Plussat: The staff are friendly.

Miinukset: The hotel isn't easy to get to. Its located right off the highway and if you press the entrance you have to make a major loop to get back. The WiFi In to hotel is shorty and disconnects a lot. The rooms have a strange smell, like a mildew smell.

Plussat: Bed was very comfortable. Room was clean.

Miinukset: Ice machine didn’t work on 5th floor. Had to go to lobby for ice. Had hard time getting waited on in restaurant Friday night. Gift shop woman had attitude. Not very friendly employees. Parking was awful. Seems there was some kind of meetings all weekend.

Plussat: My stay was pleasant. The room is spacious and updated. My room was clean and I slept well.

Miinukset: There was a sewer odor coming from the bathroom toilet.

Plussat: The hotel was peaceful and not a lot of loud noises from other guests. There is free parking and the locations is near lots of food and shopping.

Miinukset: The indoor pool was closed. It was too cold to use the outdoor pool.

Plussat: The staff is amazing and welcoming!!! On-site laundry is a plus. Bed was comfortable, allowing a good nights rests. There are plenty of food places and shops nearby. Free parking.

Miinukset: No

Plussat: Right off interstate, not far from where we needed to be in the morning

Miinukset: Not within walking distance of any place to eat. The parking lines are cool but hard to see when in a vehicle

Plussat: Bathroom lighting not great

Plussat: Great staff, great location and great atmosphere

Plussat: Just how clean everything was

Plussat: Room was very clean and stylish!! I really liked the design of the hotel.

Plussat: Fresh, hot, good variety

Miinukset: No bacon

Plussat: Good location, facility is very well-kept and the staff is very courteous. Nice, modern room with a very comfortable bed and interesting layout.

Miinukset: First floor room on the "quiet" side had no street noise but the bar patrons were pretty loud until late. The air freshener/room scent was pleasant but VERY strong (could "taste" it).

Plussat: Close to job

Miinukset: Junkies everywhere, joke for a breakfast, rude staff Can’t get a final invoice

Plussat: Location,close to stores.

Miinukset: Room needed to be painted. Bathroom door was broken.

Plussat: The bed was comfy.

Miinukset: The hot water doesn’t work and the shower head needs to be replaced as well. The breakfast is not up to par. They bought Ego Waffles and placed them in a bread rack with the bread. No choices for breakfast; besides cereal and waffles. There aren’t any fruit, really.

Plussat: Staff very nice . For price room is great .

Miinukset: Unfortunately had a ceiling leakage in bathroom but they responded to issue quickly . Hot water is not hot ... I’ve stayed here before and it’s an ok place .. I think area is getting a little more rough if that makes sense . I know they can’t control the area their located in but maybe pay close attention to whom they rent rooms out to. Thank you ..

Plussat: Close proximity to public transportation,good restaurants close by and a Walmart around the corner.

Miinukset: Place is getting run down I've stayed in several different rooms there. Most of the time the coffee maker doesn't work or there's a refrigerator but no microwave or vice versa. Bathroom doors are all in need of repair rooms need painting not any where close to being worth 70.00 a night.

Plussat: The gentleman at the front desk was kind and easy to talk to

Miinukset: The room was Horrible. There were while molding looking spots around the edges of the carpet. Some type of boogers or food we’re speared in different parts of the walls. On the bed blanket was a huge spot. The sheets had black dirt spots on them. On the front of the bathroom door there was a huge crate as if someone tried kicking it in. It’s all busted. There’s little holes along the edges of the shower on the wall. When you went to sit on the bed it sant so low you would think you’re touching the ground.

Plussat: Location.

Miinukset: The bathroom was not clean and the refrigerator had a dead worm on the handle.

Miinukset: The bathroom was dirty . The floor had a spot of old icecream on it .

Plussat: Tv was decent bed was comfortable. Quiet.

Miinukset: Room had a fridge but no microwave shower head was bad.Tv

Miinukset: The room smelled like mildew and the cover had hair all in it like it been used

Miinukset: Breakfast advertised.but only Coffee and Cereal

Plussat: Good location right off of Hwy 75.

Miinukset: The front desk staff are extremely unhelpful and dont comprehend a ton of English or they pretend to not know what you are trying to tell them.

Plussat: Room placement

Miinukset: The so called security guard . He provided NO SIGNIFICANT security. Only threats, intimidation, and harassment. Tried to inimidate me, by giving ME 5 MINUTES TO GET OF MY ROOM. He accused me of having a prostitute in my room! I told him to come immediately to my room. OF COURSE I WAS THE ONLY ONE PRESENT. HE SHOULD BE TERMINATED IMMEDIATELY! !!

Plussat: The hotel has good security.

Miinukset: The staff was lost. Told her it was for a reservation. She could not find. I had to give her conf. number. she was asking how do you want to pay? Had to tell he r three times it was already paid for. More training needed.

Plussat: I like that they offer breakfast and free wifi

Miinukset: Nothing

Plussat: The hotel is conveniently next to a Denny’s!

Miinukset: The floor wasn’t very clean, noises in the early morning kept waking me up such as the person next door taking a shower. The pipes were very loud. The front desk staff wasn’t very friendly, but that’s to be expected in a big city I guess.

Plussat: Nothing

Miinukset: Everything

Plussat: Clean great service

Miinukset: Liked everything

Plussat: Nothing

Miinukset: It was dirty and there was a strong odor as soon as we walked in the door, front desk lady kept rolling her eyes at guests checking in, after they left she proceeded to say they were “smelly” to me. Never will be staying at another red roof inn. It was just trashy.

Plussat: The room was clean when we got here.

Miinukset: They only provide you with 1 set of towels (one face towel, one hand towel, and one dry off towel) and 1 thing of toilet paper so I had to go out and buy multiple.

Plussat: Everything

Plussat: Cheap and clean

Miinukset: Different charges than what I had agreed to. Staff couldnt tell me why I was paying more than what I had booked for. Will not return.

Plussat: Hnothinh

Miinukset: Rude ppl

Plussat: Absolutely nothing, the first room was roach infested and the night staff gave someone claiming to be my boyfriend a key to my room w/o my permission.

Miinukset: The roaches, the poor customer service and a member of the night staff gave someone claiming to be my boyfriend a key to my room w/o my permission.