Holiday Inn Express Richmond E - Midlothian Trnpke

Plussat: Good breakfast, Sherrie, great customer service.

Miinukset: All good!

Plussat: Breakfast was very good. We enjoyed the ease of making pancakes with the 'pancake machine'. The breakfast staff was very good!!

Miinukset: We didn't like the price of our room, in spite of the demand for rooms due to a lacrosse tournament in the area. It reminds me of the way the airlines do business today.

Plussat: Facility is clean, beds were comfortable and the front desk staff was friendly. Good enough for a short stay.

Miinukset: Every morning there was a wait for the pancake machine to get up and running, and on check out day it was as if the housekeeper couldn't wait for us to leave, she literally camped out at our room ...

Plussat: Breakfast was good.

Miinukset: Hotel needs renovating and updating.

Miinukset: Our room was not cleaned 2 out of 4 days. We didn't get back to the hotel until late in the day so I didn't complain.

Plussat: That I had a suite with both a bed and a sofa bed in the beginning. And it was on the first floor near the front desk. Very convenient.

Miinukset: That I was moved to a room with 2 beds and no sofa when when a water heater broke down. When it was fixed they gave my original room to someone else and it was pure luck that I was able to get ...