Richmond hotellia

Plussat: Airport

Plussat: Lounge is comfortable and mellow, live music was a treat. Free, on site business center was a life saver for me when my computer seemed to die as soon as I arrived and needed to work.

Miinukset: I did express checkout two days ago and still do not have a copy of my bill.

Miinukset: A few items needed attention. Reading light bulb burned out, loose handle on bathroom door.

Plussat: the bed and bedding were very comfortable, the room luxurious. The staff were very friendly during a trying time due to Coronavirus precautions

Miinukset: The restaurant was closed due to the Coronavirus safety measures, but the bar fridge and room service were available. However the prices for each item were beyond fair and normal.

Plussat: The room was great. Comfy beds, separate shower & tub. Despite being at the airport, the soundproofing was effective, it was quiet. We had a morning flight & the check in area was right next to the hotel entrance. Very convenient! It was also near the Skytrain station, making it a breeze to go exploring downtown.

Miinukset: Can't think of anything!

Plussat: Adjoining airport... no going outside. Large room Great bathroom View of airport Very comfortable bed

Miinukset: Wifi doesn’t work. Unable to open anything.

Plussat: Basics only due to covid 19. Understandable.

Plussat: The room was amazing!!!

Miinukset: Maybe free snacks?

Plussat: Location and cleanliness

Miinukset: Everything else

Miinukset: Bed was too soft and comforter was too hot and ni alternative.

Plussat: Its location and comfortable beds but thats about it.

Miinukset: To charge for WiFi in a so called luxury hotel, is outrageous given the high prices. We appreciate the comfortable beds and location but it ends there! That to me is sheer greed.

Plussat: Location, my flight got in at midnight. What a pleasure to walk through the terminal to my hotel instead of the usual hassle of taxi or rental car or public transit at a late hour in a strange town.

Miinukset: I was excited to use the pool before heading to meetings in the morning, but it was the size of a bathtub.

Plussat: Close to airport. Excellent access to sky train

Miinukset: Lack of restaurants in the area.

Plussat: Right by the sky train. Easy to get to it from the airport & to get down town.

Plussat: The staff were amazing. Everyone was friendly, greeted guests with smiles.

Plussat: The room

Miinukset: The view from the 8th floor was a parking lot and sky train. Guess you don’t pay for the view.

Plussat: Convenient for gamble and shopping

Miinukset: Too much smoke outside the hotel.

Plussat: Rachel, concierge, was great!!!!

Miinukset: The kayak listing didn't specify that this was in the "hotel at River rock" not the resort side as it was listed as. Sort of false advertising. Rooms were smaller on that side but still ok.

Plussat: Food

Miinukset: Rooms

Plussat: Location and amenities were great! Room was nice and cozy.

Miinukset: We had trouble with the shower and instead of just sending someone to help us right away the person at reception gave us attitude about it.

Plussat: The best Location in Richmond, the best coffee is free, funny swimming pool, and nice staffs.

Miinukset: Self Parking too far.

Miinukset: The comfy beds

Plussat: Break fast

Miinukset: Bed Sheets was not clean

Plussat: I'm happy whenever I stay here. It is close to all locations I need to be at as well as the staff overall is a wonderful. I would like to especially compliment the staff I deal with who are exceptional. Staff and Concierge  are fantastic.

Miinukset: Nothing comes to mind. I did however have issue with the child with the high pitched voice on my floor who screamed for what seemed like hours. It's too bad parents don't know how to control their children.

Plussat: Comfort and close to airport, 2 restaurants available and good food, very clean

Miinukset: I did not like parking arrangements, I was told by it was $8 a day and you had to book for a week, we returned back early and haven’t seen any compensation for it.

Plussat: Close to airport with convenient shuttle. Also close to Richmond town

Miinukset: NA

Plussat: The staff is top notch ALL THE TIME. I've stayed here several times this year and concierge is wonderful ALWAYS great energy, always positive and willing to help, even at 4AM in the morning!!

Miinukset: Nothing comes to mind. I cant recall anything that stands out to remark about.

Plussat: Very clean and modern. Great location right next to airport and free shuttle.

Plussat: It was convenient for the airport and had shuttle service to the airport to catch the Skytrain.

Miinukset: Restaurant in the hotel was fine, but it was not convenient to go to other restaurants.

Plussat: Wonderful and friendly clerk at check-in

Plussat: The Great Restaurant over the water

Miinukset: No

Plussat: location

Miinukset: room appeared to be in midst of a reno.TV and phone 18 inches off floor

Plussat: Airport shuttle was great. Room was comfortable.

Miinukset: A place to have a late breakfast would have been nice

Plussat: Close to the airport. Shuttle was quick and convenience.

Miinukset: My room was on the parking lot/main highway side on the 5th floor, I heard every ambulance, motorcycle and racing car all night. The fridge did not work.

Plussat: Close to the airport and ferries.

Plussat: Shuttle

Plussat: Quirky atmosphere. The rubber ducks in the rooms were cute.

Plussat: Cleanliness and friendly efficient staff

Miinukset: Arrived at YVR and because of covid19 no shuttle but Accent put 20 dollars for cab fair, great gesture. Room was spacious and comfortable, staff were polite and very helpful and friendly. We highly recommend this Hotel

Plussat: Staff was nice

Miinukset: People were loudly talking outside the room between 1:00am and 3:00am. Guest were disrespectful and staff did not do anything about it. This situation greatly affected us as we were staying for one night to catch an early flight.

Plussat: We checked in service great free service from airport

Plussat: Location was perfect; staff was very helpful and friendly; no problems with the room; amenities were as expected.

Miinukset: The only detraction is that you can hear all the noises and voices of people speaking outside along the walkway - doesn't have a good sound barrier to the outside hall (but ok for the adjourning rooms noises).

Plussat: Good price, clean, staff is generally friendly and helpful, location is ok.

Miinukset: Parking sucks, both times we have stayed at this location parking has been an issue. Noisy from airport, highway (somewhat expected so not a major issue for us) and other guests outside. Room was starting to show its age.

Plussat: We have stayed here many times when we are flying out of Vancouver. We love the staff and they allow Pets. They also have a free airport shuttle.

Miinukset: no

Plussat: Close to the airport. Nice walkway through industrial park to walk the dogs.

Miinukset: A little close to a noisy highway, and jets constantly flying over.

Plussat: Close to the airport and free shuttle. Good overnight accommodation for the price. A few restaurants within walking distance.

Miinukset: One of the electrical outlets wasn’t working.

Plussat: Location and price

Miinukset: Very noisy traffic and airplane sounds.

Plussat: I stayed 2 nights during the Covid-19 lock down so much of the hotel facilities were not available - pool, gym, etc., and even the restaurant/bar was on very limited hours/menu. Having said this the shuttle service was great both times used, and the hotel front desk and overall staff were excellent; especially during such a challenging time!! Please commend and take care of your people - they are going above and beyond for your customers and your business, and they will be the reason I stay again in the future. Cheers!

Miinukset: It would have been helpful to have longer hours and/or takeout/room service as many of the shops/restaurants were closed.

Plussat: Outside architecture, free parking

Miinukset: The cooking is not one of a four star qualification !!! Un peu compliqué d'accès.

Plussat: Shuttle service. Clean comfortable bed and rooms.

Plussat: close to the airport and all the good food. Free parking, close to the mall.

Miinukset: can't think of anything to complain

Plussat: I enjoyed the dining experience. I enjoyed the spacious and clean exercise facilities. The Wifi was stable and usable. The parking was excellent and close. The neighborhood had great choices for shopping and dining.

Miinukset: Nothing!

Plussat: It was clean and up to date. The staff were really great.

Plussat: Location and airport shuttle. Convenience and helpful attiitude.

Miinukset: Room lighting could have been brighter

Plussat: Quick check in and check out. Lots of parking. Staff friendly and helpful. Rooms clean, refurbished. Patio off the room with chairs.Bathrooms very redone, rain shower heads, magnifying mirror, and large lighted mirror. TV was great!

Miinukset: Strong smell in room like bleach. Bathroom door does not stay open. Pop machines and ice oddly located. AC very noisy/rattle.

Plussat: Clean and super comfy beds

Miinukset: The weather

Plussat:  

Miinukset:  

Plussat: very friendly and helpful staff giving unsolicited helpful advice.

Miinukset: a bit far from the airport.

Plussat: People are nice and location is good

Miinukset: Shuttle bus runs each hour is too little

Miinukset: Aamiaisella kaikki kertakäyttöistä ja ruoka keskinkertaista mikrossa lämmitettävää vaikka paikassa on oma keittiö!

Plussat: Friendly breakfast attendant.

Miinukset: Unheated pool, broken hot tub, no AC in room, long wait for airport shuttle.

Plussat: Location

Plussat: The location was great

Miinukset: No

Plussat: Friendly receptionist and free parking .

Miinukset: They didn't have anything inside the fridge. Empty. They should have at least some water for us to drink. Good thing we brought some of our own water.

Plussat: Great location, free parking. The staff were very friendly and helpful.

Miinukset: We wee on the top floor. Plumbing made noise. The coffee was very weak and tasteless.

Plussat: NOTHING

Miinukset: Not enough staff for checking in. Time consuming and irritating. No one answers the phone. Why? No one to do that. I will never stay there again.

Plussat: Nothing.

Miinukset: Worst breakfast. Expensive.

Miinukset: Hotel needs to be updated, there were holes in the carpet, elevator was very slow and didn't always work. Continental breakfast was very limited (toast or bagel) even if you got there early.

Plussat: not much

Miinukset: Harrowing experience with transportation to hotel from airport. Stuck in traffic due to broken bridge for over 2 1/2 hours. Driver not helpful, no air in bus, no water and windows not open but for small portals. Then, bus driver hit another car! Awful

Miinukset: Carpet in our room was messy, dirty. Dusty furniture.

Plussat: Service provided by stas in front lobby was excellent. very sensitive to my husband sick condition and helped us get a room before check-in

Miinukset: Breakfast have no hot items was looking forward to that. Cleanliness of the room was lacking tables were dirty and when asked attendant to please clear and he did a very poor job. The room itself is very spacious and with a little Remodeling and better se

Plussat: Airport shuttle was easy, nice updated clean room, great little gym for a hotel

Plussat: Proximity to airport

Miinukset: Having to pay for parking - fairly sure free parking was advertised?

Plussat: We checked in very late and no one bothered us about check out or making up the room before we awoke. The room was quiet as well.

Miinukset: No

Plussat: Clean and modern, comfy beds

Miinukset: $10 parking

Miinukset: They didn't give me deposit yet!!!!

Plussat: Room was spacious, enough for a family of 4. Clean. Breakfast was pretty good (nice variety). Friendly welcome staff. Close to airport.

Miinukset: Room was a little stuffy. Was surprised to see that a water bottle cost $2 in my room. Disappointed there was no area in the lobby to get a tea (I don't like brewing tea through a coffee maker).

Plussat: Loved that parking was $10 but was a fully secured gated lot.

Plussat: Price

Miinukset: I don't like paying for parking. The room was not what I would consider a suite.

Plussat: Shuttle to/from and location

Plussat: Bathroom was blindingly clean

Miinukset: Not on airport property

Plussat: Convenient to airport with free, frequent shuttle

Miinukset: Booked through third party and paid in advance Our booking was not recognised on the system upon arrival Took a while to retrieve confusing when there are three Holiday Inns nearby!!!!

Plussat: Its kind of fresh and nice and new.

Miinukset: No pool, hot tub, sauna. You have to pay extra for parking. Stairs only from lobby to parkade, so you can not use a cart for your stuff. Won't stay here again. My daughter would ask what's that noise when people would open and close their doors in the

Plussat: The staff were professional and efficient. The room was clean and spacious with a very comfortable bed. It was very quiet. The breakfast far exceeded my expectations. There were lots of shops and restaurants near the hotel.

Miinukset: The advertised shuttle bus was not available. We were not advised that this would be the case at the time of booking. This added a considerable amount to our costs. I have contacted head office seeking compensation. This is an airport hotel yet check-in is not until 3:00 pm. People who use airport hotels come and go at odd hours due to the scheduling of flights. I am sure that a 3:00 pm check-in would be useless to many potential guests.

Plussat: Good price. Husband did not like location.

Miinukset: We went to use our coupon to book hotel room one week later and they said it had expired. I don’t think a coupon should expire that quickly. I was t sure whether or not I wanted the same hotel and that’s why I waited a few days. Hi or coupon

Plussat: Location to airport

Plussat: Basic ,clean ,breakfast good.

Miinukset: What you expect for the money, due to the virus ,no shuttle available.

Plussat: Good and plentiful breakfast, strong wi-fi, free parking. Comfy bed. Airport shuttle every 1/2 hour. Good value.

Plussat: The bed was very comfortable. It was quiet and the breakfast was pretty good for being included

Miinukset: We picked the hotel because it had a pool and a free airport shuttle. Neither of these things were available. The pool was closed due to the corona virus. I get that, but the shuttle was simply not running. The desk clerk tried to say it was because of the virus, but other hotels had shuttles - as a matter of fact, the shuttle from another hotel OFFERED to bring us to this hotel so we would not have to cram into a cab. When I pointed out that the hotel advertised the free airport shuttle and that it was in my confirmation - so would they help us out with cab fare, the desk guy said - talk to the manager, handed me her card and said she won't be in until tomorrow. Not very good service and frankly enough for this person to not go there again. I also noted that the hotel's advertised rate was half of what we paid - Now that is probably due to lack of travellers due to the virus. If he had only given me $5 to help with the cab, I would be a returning customer. As it is, never!

Plussat: The rooms were very large and comfortable

Miinukset: The front desk, very unprofessional, very rude It was,-name,- give me credit card,- give me proof of ID Here is your key,-fill this out.... No smiles no welcome no explanation of anything It was like, you got your key you know what room so go away

Plussat: Staff were very friendly. We had to check out early in the morning to join an one-day guided tour to Vancouver Island. We asked a favor to leave our car at the hotel parking lot until evening, and were assured no problem, really appreciate it.

Plussat: Bed was comfy

Miinukset: No shuttle service to and from airport

Plussat: Clean and very good location.

Miinukset: Parking lot is small but not a big deal.

Plussat: Clean, convenient and affordable.

Miinukset: None.

Plussat: The staff was very pleasant and helpful.

Plussat: My room was immaculate and the washroom was very spacious

Miinukset: NO

Plussat: The cleanliness of the group was spectacular. The free cookies and apples was a nice treat.

Miinukset: The drain from our shower would get clogged, making the shower get flooded.

Plussat: Good location, great and helpful staff

Miinukset: Outdated audio players (no bluetooth capability, can only support old ipods and iphones from 10 years ago). No Netflix on TV, only pay-per-view films and regular TV. It’s disappointig that such a new Marriott hotel doesn’t provide more convenient (and current day) entertainment options! Next time I’ll be staying somewhere else.

Plussat: New Westin building, quiet and comfortable.

Miinukset: Surrounding area is a construction zone. Odd roads to find way in. The shuttle driver on way to airport was frightening and driving very aggressively. Assume he had a schedule but seemed dangerous.

Plussat: The hotel is clean and modern and the staff were lovely. Deep soaker tub is always a perk in my books!

Miinukset: N/A

Plussat: Clean and comfy

Miinukset: More pillows please

Plussat: Ideal location for the airport although quite a way out of the city centre. Great pick up and drop off from the airport which runs every half hour.

Miinukset: Having being informed that I had paid in full when I paid in advance, I was disappointed to find that more money was taken from my account after check out.

Plussat: Good branded Westin Hotel

Miinukset: Access to hotel is difficult - especially with construction

Plussat: Beautiful room, incredibly comfortable bed, quiet despite proximity to the runways.

Miinukset: Very easy to miss the exit and end up driving side streets all around the building without finding an entrance. Look carefully for the entrance with a sign off Sea Island Way right after Moray bridge

Plussat: Very friendly and helpful staff. Excellent breakfast choices

Miinukset: Room service menu was very limited after 10.30pm

Plussat: Optional breakfast package

Miinukset: Construction within hotel’s vicinity

Plussat: everything was good

Plussat: Staff and the facility is adequate for all a needs. Front desk is knowledgeable enough to answer costumer questions. Staff are very helpful with our necessity needs. From places to visit and dining suggestions are spot on. Our stay was oustanding.

Miinukset: None, all was well and taken cared off.

Plussat: Because there was a large number of youth athletic teams in hotel, the management upgraded our two rooms to suites and moved us far from the kids. That was a class-act courtesy which we appreciated. Breakfast was excellent. Will be back.

Miinukset: not a negative thing to report

Plussat: Team was friendly and accommodating especially the drivers for the shuttle Close to restaurants, entertainment Breakfast was good

Miinukset: The rooms were very stinky but they seemed clean. I think it may have to do with proximity to the ice rink and hockey players Price was too high for value

Plussat: Clean, comfortable, quiet, good breakfast, accommodating staff( allowed us late checkout when I wasn’t feeling well)

Plussat: Close to entertainment.

Miinukset: Nothing

Plussat: The room only.

Miinukset: The staff was argumentative, condescending, non- accommodating and just plain rude when they were the reason the reservation was mixed up! Never will I go there or recommend this property to anyone. Seriously thinking of never using a Holiday Inn again!!!!!

Plussat: Nothing

Miinukset: Not a good ambience and location

Plussat: Continental breakfast

Miinukset: No

Plussat: Loved the location for the kids

Miinukset: I just wish it was a bit closer to shop and had a little more night life for adults

Plussat: Good breakfast.

Miinukset: Uncomfortable beds. Room smelled like body odor.

Plussat: Easy to find and quiet. The room met our needs. Clean.

Miinukset: It’s functional. Surprisingly spartan and bathroom small. At $240.00 / night, I had to ask housekeeping to make up sofa bed - after it was suggested that I could do it myself. I’d say, given everything I’d rate this 6.5/10

Plussat: Clean and Quiet!!

Miinukset: None

Plussat: airport was close

Miinukset: a very long walk to get to elevators and room

Plussat: The woman checking us in was personable, courteous, greeted with a smile

Plussat: Hotel is modern, well-featured and well-located.

Miinukset: Yellow stains on sheets. In-room heater very, very noisy and thus unusable. When staff were notified of these items at checkout, they took note of them but made no effort to offer compensation.

Plussat: Staff friendly and helpful , airport shuttle

Miinukset: Traffic noise , but was convenient to airport ....

Miinukset: It is very dated hotel now. carpets and just looks not that good.

Plussat: The location in Richmond is very good. The choice of restaurants makes it easier to mix up your meals. The shuttle to the airport was awesome. The Starbucks coffee in the room was excellent!

Miinukset: I had a rental car and the challenge with all the construction outside. The rooms were dated and hard to get to. The hallways had a musty smell.

Miinukset: Air conditioner did not work and was blowing warm air into the unit. Very hot evening no sleep. So sad.

Plussat: Close to the airport

Miinukset: Very expensive!

Plussat: Conveniently located near the airport. Hotel has a small indoor water slide.

Plussat: All the amenities for an overnight stay

Miinukset: The newer lighting made the bathroom dim, not very bright.

Plussat: Staff was very friendly and helpful.

Plussat: Very nice and cozy. Easy access to airport. Very pleasant and helpful staff.

Miinukset: Price a little high not to be near downtown or cruise port

Plussat: Everything was just great

Plussat: We had an early flight and it priced right and close to the airport.

Miinukset: Didn't like the fact we had to pay for parking in the lot.

Plussat: Great service Great breakfast included

Plussat: Nice and fresh, recent. Location to some things was good. Close to airport which is good and bad. Staff quite friendly.

Miinukset: System and staff screw up, REPEATEDLY. They gave someone keys to our room, then called and blamed system. Then our cards wouldn't work to get back in. Then an early wake up call for others probably for a plane. No staff or management approached me after

Plussat: I loved the white noise machine to drown out the noise from the busy road!

Miinukset: The blinds did not block out the sun. Therefore I woke up earlier than I needed. The tv was very glitchy.

Plussat: Incredibly friendly staff. Great place to stay.

Miinukset: Nothing. All great.

Plussat: Clean and close to the airport. Staff were pleasant. Appreciate the shuttle service too

Plussat: Breakfast was good, choices for all breakfast eaters. Open til 10am, so you don’t have to get up too early. Like the noon checkout. Convenience to train line.

Miinukset: A little too hot inside.

Plussat: We stayed in Room 303. Other than the MAJOR complaint described in "didn't like", the bathroom was very nice and the linens were changed daily. Indoor parking was a plus.

Miinukset: We stayed in Room 303. THE TINY LITTLE WATER CLOSET WAS ABOMINABLE. It was designed for use by pygmies ! There should be lighting in the nook where the sofa is located.

Plussat: I was surprised the breakfast was included. And it is a good one with planty to choose from. The receptionist was very welcoming and nice.

Plussat: I choose this hotel for its location, near the Canada line and proximity to the airport. The beds are very comfortable and the breakfast is very good for an ‘included’ type of breakfast. I have always found the staff to be courteous, efficient, and helpful.

Plussat: The free breakfast! Excellent selection, food was hot and delicious.

Plussat: Airport pick-up was quick, as promised. Check in was good, and so was the room.

Miinukset: The facilities need updating, but are comfortable.

Plussat: The front desk manager helped us by giving us information about the bus from Bridgeport Station to take us to the ferry.

Miinukset: We received a charge for the room on our Visa which was not correct and not what I signed for when we checked in. If it doesn't change because I think it was an error, we will get in touch with the hotel to correct it.

Plussat: The comfy beds

Miinukset: I wish there had been juice available in the pop machine.

Plussat: Location is convenient

Miinukset: Not enough parking - forced to park on the street and risk a ticket Breakfast is poor with limited stock and they kick you out exactly at 9:30am even on a weekend. Cleaning staff wakes you up early Wi-Fi is garbage Walls paper thin - hear ever

Plussat: Close to airport and free shuttle service

Miinukset: Nothing

Plussat: Very clean and very comfortable beds and bedding. I was pleasantly surprised by how nice the room was. Good customer service also!

Miinukset: Could have nicer bathroom and closet doors to match the updated room

Plussat: Staff very helpful

Miinukset: Shower head needs replacement. Grab and go breakfast was sub par.

Plussat: The lady who operates the breakfast room was very nice to us.

Miinukset: Waited airport for almost 2 hours for shuttle! Snowstorm very difficult to walk to local restaurants. Huge piles of snow on roads. Pedestrian buttons at crosswalks frozen shut. In storm hotel could have brought in food which we would pay for.

Plussat: There was an air of calm and competence by the staff given the news of corvid19 on the breakfast tv.

Plussat: Hotel shuttle worked great. (Make sure you book the return shuttle ASAP to ensure space) Breakfast was good. Beds were comfy.

Miinukset: The rooms have a strong perfume scent.

Plussat: Close to airport. Comfortable & spacious room.

Miinukset: Area surrounding hotel was a little on the tough side.

Plussat: Close to the airport, price was reasonable.

Plussat: staff are really kind, absolutely satisfied during my stay.

Miinukset: nothing

Plussat: Nothing

Miinukset: By mistake I made booking on a date 4 weeks later than meant. A non refundable price. Upon arrival they told me my reservation was in 4 weeks only. I then wanted to reserve a room right away, but they were fully booked. Sent a request for cancelling my reservation due in 4 weeks, since it would not result in an empty room for the hotel with still 4 weeks to go, and the fact that I tried to book a room upon arrival, but no way they were willing to show flexibility. This manager was entitled to do so, he won the battle but lost the war. Never a booking with this hotel chain in my life.

Plussat: Location is good. Close to lots of restaurants.

Miinukset: Plane landed around 11pm, arrived close to midnight. I was greeted and sent to a room which was not made-up. It's a little shocking when you open a door, it's dark and the bed isn't made, I wasn't sure if someone was sleeping or not! It startles you! Turns out, no one was there. (Phew!) Came down, explained the situation and after some time, was sent up to another room, which again, wasn't made up!! If staff wasn't sure, they should have gone and checked, not sent me. Bed us undone, towels everywhere... Finally, I was downgraded as that was the only room left that was clean. Even after this, I noticed the cleaning crew wasn't very thorough. I travel a lot and see lots of hotels, this staff needs to be retrained, or is understaffed and forced to rush. Either way, I'm not staying there again. The breakfast buffet is very weak. Eggs, bacon, fruit and Chinese noodles. They do have a menu, but you pay separate for this.

Plussat: The neighborhood within the Oriental community. Very friendly staff.

Plussat: Clean, quiet, close to everything I needed.

Miinukset: Nothing.

Plussat: BEST BED EVER! Our time was very short - we arrived after 11 pm, and left at 7 am the next morning, however I can't gush enough about the bed. BEST BED EVER. I wish I could take it home! I even asked the staff when we checked out what kind of bed it was! Answer: ones made specifically for Four Points hotels...……..

Plussat: Check-in and check-out were a breeze. The airport shuttle was timely. It was nice to have a bar/restaurant inside the hotel and felt the prices were reasonable. The room was exactly as pictured and clean.

Miinukset: There was nothing wrong per se, however I prefer a firmer mattress and the mattress was very soft, so much so that I ended up sleeping on the floor on my backpacking sleeping mat.

Plussat: very nice waitress at breakfast spacious room coffee maker

Miinukset: room above the street

Plussat: Location was great. Close to the airport and free shuttle was provided.

Plussat: The beds were so comfy and the room was great!

Miinukset: Unfortunately, there was no food or drinks and very limited services due to covid -19!! Completely not their fault but we stayed at another Hotel the night before who managed to offer more!

Plussat: Staff was fabulous.

Miinukset: Shower needs some work. Mold in corners & shower handle fell off. Location just ok.

Plussat: We appreciated the airport transfers, great shower and clean rooms.

Miinukset: We had to cross a busy road to go to the mall, in between crossroads so had to jaywalk!

Plussat: I chose this hotel because it offered free shuttle service from the airport and a hot breakfast! It did not disappoint!

Plussat: Everything

Miinukset: Can't say enough was awesome thanks

Plussat: Breakfast quality is just fair. It is convenient that airport shuttle is available every half an hour.

Miinukset: Please have more choices in breakfast food.

Plussat: Close to airport.

Miinukset: Could been cheaper for location and amenties of facility.

Plussat: Quick reply to emails. Friendly staff.

Miinukset: N/A

Plussat: got great recommendations from staff on where to eat. decent stay.

Plussat: Parking convenience and staff friendliness

Miinukset: For some reason there was a door that leads to a tiny cubical leading to the doors of my room and one adjacent room. Not sure what this was for but it only affected two rooms on the floor and made it inconvenient to enter the room while carrying luggage.

Plussat: The location was good. Park right behind it. Within 3 miles of the airport.

Miinukset: I did not like the fact that they had shuttle service to the airport but it does not start until 5 am. That is too late if you are traveling to the US and need to be at the airport 2 hours early. We took a cab to the airport - $20 extra to be on time.

Plussat: Fine for spending the night after or before the plane trip!

Plussat: The Shuttle service is good and the continental breakfast was nice

Miinukset: The bedding was not fresh and the pillows were not soft

Plussat: Location to airport

Miinukset: Breakfast was carb heavy. Lack of being able to get a drink...even from a vending machine.

Plussat: Location, shuttle, and balcony

Plussat: Really good breakfast!

Miinukset: The shower in the bathroom was not so good

Plussat: polite had small breakfast working with health guidlines

Miinukset: a little more breakfast otherwise ok and safe for current health conditions

Plussat: Location and airport shuttle.

Plussat: Close to the airport and had breakfast and a shuttle 24hrs location was great to walk around and shop or eat.

Miinukset: It wasn’t as clean as I would have liked it .. just the bathroom And it looked a little run down

Plussat: Location is next to a lovely park. Breakfast was nicely done. Staff was good.

Miinukset: The room was so small that there was no real place to sit other than the bed.

Plussat: Given the climate with teh Covid-19 outbreak my stay was welcome and well accomodated. There was no kettles available for the room though and the foyer area didn't seem very clean. My room was however clean, it's location on the bottom floor by the reception desk kinda sucked but it wasn't as noisy as I would expect. Give the circumstances the staff were helpful. Breakfast was a bagged substitute to mitigate the spread of the virus. The airport shuttle made up for it all.

Miinukset: My room location. No kettle for rooms.

Plussat: Location and shuttle

Miinukset: Dirty, small room, very dated

Plussat: I guess near to airport

Miinukset: The lamp switch was not working Parking area full of furnasher The from desk lady was not very helpful .... Very surprised they add $30 extra for double bed.. which I have to pay for it.. No happy at all

Plussat: quiet

Miinukset: Airport shuttle. Communication: I phoned at 8:15am & the desk said I had just missed it and the next is 9am. Good thing i didn't go back inside because it arrived at 8:40. Poor frequency: Had to leave 3am to be at airport 4am

Plussat: staff are friendly and free breakfast is good

Miinukset: no hot water happened one morning and vancouver was just 8c. been waiting till noon time until it fixed.

Plussat: Staff are polite and helpful.

Miinukset: Some of the rooms don't have an in-built heating system. On a cold day, the space heater takes really long to warm up the room making it uncomfortable.

Plussat: Close to Vancouver airport (easily accessible via shuttle service). Clean and quiet accommodation. Nothing special, but adequate and convenient while traveling from and to the airport. A shopping center is within walking distance.