Hotel Atlântico Rio

During our first night when stepping out of the shower my partner hit their leg on the metal flap covering the toilet paper (it is situated right outside the shower door). The corner of the metal gashed their thigh which ended up requiring a hospital visit and 5 stitches. When we got to reception they couldn't have cared less. They didn't help us with getting to the hospital - didn't help with arranging a taxi and didn't even bother following up or writing up an incident report for the matter. We ended up getting to the hospital in an Uber that a kind guest in the hotel lobby called for us as she saw the hotel staff were doing absolutely nothing to help. Not exactly the level of service expected from a 4 star hotel..

The room were more or less what we expected. Nice bed and bathroom, good ac! The location is simply perfect, with a metro station right next to it and the beach just 10 minutes walking. Nice restaurants, supermarkets, bakeries around. Everything you can find next to it! The check in and the check out were super fast and hassle free! The cleans were cleaned super fast also and early! As soon as we would finish from breakfast and came back up to the room, it would be already cleaned! The maids were super efficient!

What we hated the most was definitely the lack of elevators in the building. We stayed in the second to last floor (17th) and there was "officially" only 2 elevators, since the third one was a service elevator but people were still using it. It's ridiculous how in such a big hotel there's only 2 elevators and super slow!! Every morning was a hassle! To reach from 17th floor to the ground floor to have breakfast it took us 10minutes! The elevator stopped in every single floor and because they're so small they filled up so easily and people from the down floors could never make it inside them! Then, the maids couldn't use the service elevator either since the guests were using it. It was just ridiculous! Then, there was always a queue for the breakfast, so instead of them closing at 10, they would close it around 11am. So unorganized! Also, we stayed 4 nights and 4 days in Rio and the breakfast didn't change a thing. For 4 days we kept eating the same eggs and sausage. Absolutely nothing changed in the menu, nothing was added or removed. Every single thing was the same from day 1 to the last day. We felt the management was a bit unorganized and the hotel definitely needs more elevators! We don't know it it was packed because of the season or if it's always like this! Anyway, we were a bit disappointed with our stay