Best Western Rochester Hotel Mayo Clinic Area St Mary's

surreal

The bed was comfortable.

Oh boy. I can only imagine choosing this hotel for a germ friendly family with young kids. There were visible stains on the tub and floors and sheets (I asked for them to be replaced, but they were replaced by more sheets with stains)... ALL six of the pillows provided for the two beds were different sizes! It was amazing. The pools looked icky and resulted in the strong odor of chlorine wafting through the hallways. My room was near the facility storage, which is apparently insufficient... Something like 6 five foot tall plastic bins were placed on either side of my door to store the linens. The breakfast was sub-par for the standard fair at two star hotels. Etc. I didn't feel unsafe, and I didn't die. At the same time, It seems that you can get better quality for the price.

The front desk staff was very nice and helpful

Thought the elevator was going to break down when in it, Cleaning staff used public elevator to transport mop buckets and cleaning carts. Carpets tore in hallways, only 2 towels in our room, seems hotel needs to be updated and repairs made. Breakfast should go longer then 9:30am should till atleast 11am.