Rochester hotellia

Miinukset: Needed more options.

Plussat: Staff was very kind.

Plussat: They had umbrellas for us, staff were friendly and easy access to the hospital.

Miinukset: Elevators slow because one was broke.

Plussat: Everything was excellant. The staff was excellent and very helpful.

Plussat: Front desk staff went above and beyond to provide us with glue.

Miinukset: Internet access could've been more consistent.

Plussat: This is our go to hotel whenever we are in Rochester. It’s very convenient being right off 52/14. It’s clean, quiet and the staff are all kind and helpful. They offer gluten free options at breakfast upon asking.

Miinukset: We felt the breakfast “hot” foods could have been much hotter. We attended right as it opened and the sausage and eggs we’re lukewarm at the most.

Plussat: There was a boy's baseball tournament so the hotel was filled with teenage boys. Front desk staff gave us a room far away from where boys were staying. They also had excellent recommendations for dining in the area.

Plussat: The staff was excellent to work with. Very helpful with all our needs.

Plussat: It was everything we wanted for a night on our road trip and much more. Rochester is a good spot to stop for a night, lots of services, etc. And this hotel was perfect and very good value.

Plussat: Great staff. Clean hotel

Miinukset: Pillows were a little hard.

Plussat: One of the best places we have ever stayed. Clean room, comfortable bed, very nice staff, and excellent breakfast !

Plussat: Breakfast had good assortment. We had snow over night and the hotel had snow brushes and ice scrapers for those of us who got caught without one. Staff was great and the cookies at the desk were a nice treat at the end of the night.

Miinukset: I wish for fresh brewed coffee in the morning. The coffee machines and coffee in the morning leave something to be desired.

Plussat: Very quiet room , great breakfast selection, they also do a soup supper during the week . Bed are comfortable rooms very clean . Staff is very nice and polite ,very helpful.

Plussat: The hotel is quiet and clean with a friendly staff. Great value!

Miinukset: The floor of the shower was slippery.

Plussat: Room near exit door to take the dog out without dusturbibg anyone.

Plussat: Clean and comfortable

Miinukset: Breakfast could be a bit fresher.

Plussat: The afternoon soup was excellent.

Miinukset: The walls were a bit noisy; otherwise, room was adequate and clean.

Plussat: I like that the floors are not carpet and can be cleaned properly. The room layout is simple and efficient.

Plussat: Clean

Miinukset: Smell from next room cooking

Plussat: Friendly people

Plussat: The staff was very nice.

Miinukset: The carpet feels damp, the door knob to the bathroom is rusted, the parking lot is full of deep potholes.

Plussat: Clean, comfortable hotel with great staff and decent breakfast! Stayed here many times and enjoyed it every time.

Miinukset: Room was too hot and heat/thermostat was hard to adjust.

Plussat: The attendant was very good to make sure everything was kept full, fresh.

Miinukset: The tables weren't monitored, as they hadn't been wiped after a family. Cereal on the floor, mess on the table.

Plussat: Liked the smoothies in the morning.

Miinukset: The breakfast could be better. The fruit salad is nothing special and there could be granola with the cereals.

Plussat: Best place in Rochester to stay! Clean, Comfy, Informative Staff, Linen fresh, Easy access, Morning breakfast great. And they have a shuttle service.

Plussat: Transport service to and from Mayo clinic.

Plussat: Super price and a great location. Easy access on and off the freeway

Miinukset: Not a thing!

Plussat: Comfortable bed

Miinukset: Parking lot not plowed. Sidewalks not shoveled.

Plussat: The staff was so friendly and helpful.

Miinukset: No

Plussat: The staff were attentive and the breakfast choices were always fresh. The hotel was very clean

Plussat: Very nice hotel, very clean

Miinukset: Nothing

Miinukset: I had to leave for airport at 3:00am. I was told there is slways someone at ttr desk which there wasnt. Desk person had to be reached by phone. The front double doors were locked which forced me and my wife to haul our bags all the way down to end of building to find an exit which was also told to me over the phone. All quite disappointing at 3am

Plussat: My room had no ice bucket or cups, fridge was unplugged, had only a roll down shade and a bright light outside my window would not allow room to get dark. I arrived after 10 pm so just had to live with it. not best sleep.

Miinukset: drapes as well as shade, cups for water, ice bucket, ice.

Miinukset: Front entrance was all torn up with construction when I arrived.

Plussat: Wonderful and welcoming staff who made our stay perfect. Coming back from the Mayo Clinic I was exhausted and in pain and they graciously allowed us a later check out time. That really helped us. Staff is to be commended as they were outstanding! Thanks!

Plussat: Across the street from Mayo St Mary’s Hospital,. Very convenient with restaurants within walking distance.

Plussat: The cleanliness, amenities, relative location, price.

Miinukset: The electricity went out on the nt I stayed. No explanations for the blackout, no tv, lights, elevators! Came back on but would have liked announcement or reimbursement, even a drink. Had to walk 5 flights w/stage 4 breast & lung cancer.

Plussat: Courteous service, clean facilities, adjacent parking ramp, Comfortable room. Kitchenette was handy and cleaning service was prompt and excellent.

Miinukset: Nothing I can think of.

Plussat: Desk staff were very thoughtful and friendly. Rooms were immaculate. Location is right across from St. Mary's hospital and near many restaurants.

Miinukset: Could use more seating space in lobby. Many people are there with extended family.

Plussat: Beds were good and staff was very nice. Linens were clean.

Miinukset: The bathroom wasn't as clean as the last time we stayed here. Back of the wall by the sink was dirty and not wiped off. Dark hair on the floor of the bathroom and the room had a funny smell to it. Rug looked dirty. The bathroom wasn't as clean as the

Plussat: Clean, modern, located directly across from Mayo. Parking garage felt safe, though the spots are somewhat small. Costs $11/night to park.

Plussat: Helped with shredding an important document that I left accidentally in restaurant

Plussat: Good restaurant

Miinukset: Confusing parking; no breakfast

Plussat: Hotel employee was especially accomodating.

Miinukset: Not a thing.

Plussat: They knew me, when I walked in the second time to get a room for an extra night, helped me out with a phone charger, that was left at home.

Miinukset: Everything was good, no complaints.

Plussat: Love the area.

Plussat: Evening snack provided that was delicious

Plussat: Always enjoy staying at this location.

Plussat: Clean very accommodating. Good place to stay.

Plussat: Staff was friendly and hotel was always clean. Great breakfast in the mornings and good soup in the evenings.

Plussat: Room was clean and quiet.

Miinukset: Bed was kind of hard but the pillows were soft.

Miinukset: I thought price was high for comparable hotels.

Plussat: Great employees! Thank you for helping my elderly mother. Hotel employee was amazing as well as all the other employees. The staff showed both patience and compassion.

Plussat: Good breakfast and good cable tv with many channels to watch including HBO and Showtime

Miinukset: Location on the northern side of the city and off the beaten path.

Plussat: Nicer breakfast with lithium hot options. Friendly staff.

Plussat: Nice and new. Breakfast was more than just the usual carb-fest. I had some nice french toast and pretty darn good sausages.

Miinukset: They do have a shuttle to the Mayo Clinic that makes quite a few stops. If you're coming in from the airport you should probably rent a car.

Miinukset: The bed was NOT like a cloud. Needed a new mattress big time. In my opinion if the mattress is bad, nothing else matters.

Plussat: Loved the separation of hotel room & living room/kitchen, plus the extra sink in the bedroom, this is the ideal set up for someone to stay while loved ones are in Mayo

Plussat: We liked the sitting area and the small kitchen.

Plussat: I thought I was getting a Deal but sometimes the deal is too good to be true.

Miinukset: I was in Rochester for Treatment at Mayo Clinic. I had to leave a day early and still they charged me 15% per each day i was there which equaled to the amount of the 4 day.. I had no choice but to leave due to bad weather coming and couldnt be stranded with my children in another state.. Also the WI FI never worked in our Room thus I couldn't communicate with my medical care nor my children awaiting for my arrival. They need a serious upgrade it isnt that expensive.. You couldnt control the heat one too hot one room too cold and my daughter caught pneumonia Thanks for that. Breakfast .. bring your own all processes instant not good for old people seeking medical treatment.. Biggest point is charging me the day i wasnt there.. SHAME SHAME On you quality inn..

Plussat: Clean, updated & spacious room. Bonus that the hotel is just minutes from downtown. Would definitely stay here the next time I'm in Rochester.

Miinukset: Did not find anything unsatisfactory.

Plussat: The room was very spacious, clean and met all our needs. We would definently come back.

Plussat: We had a very spacious suite, and the breakfast was good. The front desk staff was outstanding!

Miinukset: The outside appearance gave us pause since it has the look of a 70's cheap motel. The inside was very nice however.

Plussat: The room was spacious and comfortable. I loved the natural light coming in from the skylight. I really appreciate the Mayo shuttle. It made our stay much less stressful to have that transportation. Christian at the front desk was very helpful with restaurant recommendations and his overall friendly and pleasant energy.

Miinukset: I like when hotels use shampoo/conditioner pumps in the bathroom instead of individual bottles. I feel like the bottles create a lot of plastic waste.

Plussat: Loved the 2 room suite! Kitchen was nice, beds clean and comfortable, couch great too. 2 TVs made it perfect. Full refrigerator. Lots of room and a sink in the bedroom as well!

Miinukset: Recliner leather was worn. Slight musty smell to room.

Plussat: The hotel room was great. The staff was really helpful. Will definitely stay here again.

Plussat: Standard selection for free breakfast, but the quality was very good. Food was fresh, and the waffles were amazing.

Miinukset: Only complaint, and a minor one, is you had to use the staircase to walk up to your room if it was on the 2nd floor, but really it was not that big of a deal. The gentleman behind the desk very quickly came to my aid. I didn't have to ask. He saw I was trying to shuffle things so I could do it in one trip, and he asked me if he could please carry my bags. He was extremely pleasant/kind. The room/suite was very nice, large, clean and I was very comfortable. Great Value for the money.

Plussat: Roomy and clean rooms. Friendly staff. I liked the floor plan and set up of the room location as well as the room itself.

Miinukset: No.

Plussat: Great rate and a good breakfast.

Miinukset: No negatives

Plussat: Awesome, honest people! My daughter left behind her very costly wireless headphones in our room. They could have been kept as an added bonus for cleaning the room, but housekeeping found them, turned them into the desk, and they were returned! Thank you!

Plussat: The hotel met my needs. It was across the street from St Mary's hospital which made it easy to visit a patient. The breakfast and light dinner offered was nice after a long day. It was also located next to affordable restaurants.

Miinukset: The cable/dvd system was not great. It would frequently cut out and say no signal.

Plussat: Room was very good from a wheelchair/disability standpoint. I would stay here again.

Plussat: I did not have the breakfest due to Mayo clinic tests. The room was great, There was a good restrautant near the hotel.

Miinukset: It was a long walk from the elevator to my room.

Plussat: Room was great.

Miinukset: Front desk clerk said there was no public parking nearby when there was in the same block. We were there for a girls weekend and arrived from different directions so had 3 vehicles. Hotel has parking for 1 car per room. Room for 6 but only 4 cups, etc.

Plussat: Convenience was the biggest factor for us and Aspen Suites exceeded that. The breakfast was good.

Miinukset: We were a late check in, after 10. We gained entry easily enough but the poor guy working the desk alone could not catch a break with the phones ringing on 2 ends of the desk at the same time. Chaos!

Plussat: Most of the staff was excellent very clean and comfortable.

Miinukset: The person who took my reservation did not put in the notes that the card used to reserve the room was not going to be used to pay for the room. They charged the wrong card and the money is going to take a week to ten days to be put back on.

Plussat: They didn’t charge me for the third night, even though I reserved the room for three nights. Our stay at the hospital was for two days instead of three days!!! Parking was great. They even called me when I forgot my coat and made arrangements to get my coat home.

Miinukset: Everything was great.

Plussat: Awesome Staff!!! They were Wonderful!! Everything was most comfortable, clean. Renovations underway but do NOT impact your stay. This was Warm, Convenient & An Absolutely Excellent Staff. Housekeeping was great & most accommodating!! Highly recommended!

Miinukset: -0-

Plussat: Good breakfast. Varied the meat portion every morning.

Plussat: Loved the suit! Great for a one night stay or a week long stay.

Miinukset: The rooms are a bit dated. Wish they would do away with the duvet covers and carpet in all hotels.

Plussat: Convenient located

Miinukset: Room needed attention to detail in cleaning

Plussat: Staff recommend a great place to eat. Everything was good.

Plussat: the room was good size.

Miinukset: Staff not real friendly.

Plussat: Clean, close to the highway and comfortable.

Miinukset: The WIFI was down during the entire stay. I work so having a hotel with WIFI is important. I understand things happen however, I would have liked to be informed of the situation before arriving. Oh, I'm Debbi from Burlington, WI NOT Norfolk VA.

Plussat: Friendly staff, very clean, nice breakfast variety, really comfortable beds!

Miinukset: We missed breakfast. Went to eat at 9:20 on a Friday and everything was put away! Our fault!

Plussat: Bed comfortable.

Miinukset: WiFi out for the entire week.

Plussat: Very accomodating

Plussat: They had great pillows on the bed and the room was very nice and clean. The hotel was very nice!

Miinukset: Wasn't real impressed with the breakfast - they had plenty of dining area, but they could have had more choices of hot breakfast.

Plussat: The hotel is very new. It is clean and modern.

Miinukset: The staff are not as friendly and helpful as I would expect.

Plussat: Housekeeping was excellent. Kept us up on what was needed or if we did not need anything respected us.

Miinukset: Driveway not cleared well. Sidewalk not shocked at all. Stepped inside no carpet or rugs towards check-in and very slippery. Not enough good put out day + night.

Plussat: Rooms were very spacious and the hotel was well maintained and kept very clean. The staff were all pleasant and were professional at all times.

Miinukset: The complimentary breakfast did not meet allergy needs. No gluten free or dairy free alternatives.

Miinukset: The night time desk clerk we very sloppy. Hair a mess, shirt unbuttoned and partially tucked in and a bit reluctant to help with my issue. See comments below.

Plussat: Great location for the Mayo clinic

Miinukset: It was expensive! Staff facilities and location worth it though!

Plussat: Salute, the restaurant is very good. Location is perfect and beds are super comfortable.

Plussat: Proximity to Mayo

Miinukset: Rooms were very dated

Plussat: The bed and TV were fine. Very high priced. The restroom was small. the door on the restroom was too close to the floor. I say this because the floor rug on the floor keeps getting caught when opening and closing the door.

Miinukset: One of the desk patrons said check out time was Noon. And I said the website said it was 3:00 PM. And she said "no no it's noon". Then I said, "You need to change that then." She laughed and I left. other then that, I'd give it a 5 out of 10.

Plussat: Excellent Hotel very clean and great location

Plussat: Location was perfect. Staff was courteous and accommodating

Miinukset: Parking could be better. In addition bed was not very comfortable

Miinukset: Room was not available for check in until 5:30PM

Plussat: Mattress Quiet Clean

Miinukset: Pillows - too thick Bathroom - Fan either not working or inadequate, toilet too low. Shower water hard to turn from running water into shower water. Sweetish smell to room (air freshener?)

Miinukset: No coffee in room. No shower caps. Phones are outdated.

Plussat: Location and for the most part has always been very clean.

Miinukset: crumbs on our floor and a pop can under the night stand. Not as clean as in the past.

Plussat: Convenience of nearby restaurants

Miinukset: Expensive parking in tunnel, not an available psrking lot and there is a $16 fee to park overnight. You have to walk a long way from parking lot through tunnel and take 2 elevators just to get to Marriott hotel rooms. charge for EVERYTHING - rude staf

Plussat: Salute' Bar and grill staff and food were delicious. Concierge level dining was average. The staff were impersonal and no dessert was ever served (i.e. cookies). The table tops were unclean at times.

Plussat: I enjoyed having shampoo and conditioner and liquid soap in shower. I prefer the new set up instead of the little bottles. More environmentally friendly.

Miinukset: Internet was too slow at times. Breakfast was great except wasn’t ready at 6:00. Had to wait for some things to come out. Noticed only one person might help to have two to get everything going.

Plussat: It was a nice location and it was very clean and comfortable. The staff member that checked us in was really kind and efficient.

Miinukset: When we needed to checkout no one was at the desk so we used the lobby phone as instructed and they ignored our call, so we ended up asking some random lady in the kitchen on her phone if she could help us and it turns out she’s supposed to be at the desk.

Plussat: Omg the sheets and blankets!!! I'm a flight attendant, so I've been in one or two hotels, the cozy blankets in this one was so nice!! Soft, like home.

Miinukset: Completely not the fault of the hotel, bit ALL night the people above me were, who knows, maybe line dancing? Irish folk dancing? I don't know but they were super super heavy footed.

Plussat: Clean and friendly

Plussat: Breakfast was good.

Plussat: The lady that checked me in was so kind and caring!! She was great at her job, very pleasant!

Plussat: Everything except the price. Way too high.

Miinukset: Price

Plussat: The bathroom was very nice. Enjoyed the breakfast.

Miinukset: The A/C did not work very well. Very humid in the room, unless the thermostat was set to about 65, then it was too cold.

Plussat: The staff was very nice and very accommodating. Breakfast was really good too.

Miinukset: We had a room with two queen beds. The beds were not as big as my queen at home. We had reserved the room for four, but only recieved towells for 3.

Plussat: Breakfast

Miinukset: Not as close to the clinic as described

Plussat: cinnamon rolls were fabulous. breakfast area well stocked and food was good

Miinukset: heater did not work and blew cold air

Plussat: Heated underground garage, comfy beds, breakfast

Plussat: Nice pool area. Breakfast was decent. Great location.

Miinukset: Our room was not very clean. Second night in hotel our bathroom sink fell out of its fittings onto the floor and we had to move things at 1130 at night. Sewage smell leaking from sink.

Plussat: Great 'waterpark style' pool which is why we chose this place. Not as expensive as a real indoor waterpark but more than just one hotel pool. Jet whirlpool was great too! Breakfast buffet did not disappoint either!!

Plussat: Kids loved the pool, and the breakfast was good. They also had a pack and play for us to use! I liked we could cook our own meals in the kitchen in the room.

Plussat: Nice Room

Miinukset: No social dinner

Plussat: Great accommodations....I stayed three months in a similar set up and this hotel was far above that one....in fact, there was no comparison! Clean, staff fantastic.

Plussat: My husband was very pleased.

Miinukset: Had trouble connecting to wired internet.

Plussat: For many years, we have been staying here once a month to attend a board meeting in Rochester. Cindy, Lynne, are terrific as are all the staff - kitchen, housekeeping, cleaning... are are always friendly, polite, accommodating, and professional. Beds are very comfortable and rooms very clean. On rare occasions, we can hear footfalls from the floor above us; it seems to be from small kids running around and doesn’t last long. We never hear the footsteps of people simply walking.

Miinukset: Minor thing - There is no hand soap in the kitchen, though there is a small bottle of dish soap. If, like me (foodborne disease epidemiologist), you wash your hands frequently when preparing food, it’s a little inconvenient. On the other hand, it’s a ridiculously easy fix just to ask for an extra bar of soap or use one of the two bars provided for bath and shower.

Plussat: The bed was a great size super comfy, hotel lobby felt very welcoming, the breakfast buffet had a huge variety, barely heard the neighbors, very clean room

Miinukset: The elevator was pretty delayed when we tried to use it. We took stairs instead a couple times.

Miinukset: My preference is non-pet room

Plussat: Location

Miinukset: Not the most comfortable mattress

Plussat: It was clean

Miinukset: No

Plussat: The nice large rooms