Rochester hotellia

Miinukset: The internet and phone (cellular) service was horrible.

Miinukset: Needed more options.

Miinukset: Furnace was extremely noisy. Woke us up every hour on the hour when it activated.

Plussat: I didn’t like at alll

Miinukset: The staff is very rude

Plussat: Everything was perfect. The shuttle to and from the airport and to Mayo was an appreciated bonus!

Miinukset: Again, everything was perfect

Plussat: The best breakfast I have had at a hotel that comes with a room. Very friendly staff and a clean room. All thee of our rooms were great. The staff (Mike) at breakfast spent time talking with each of the guests and asking how those who were having medical issues were progressing ( the hotel is across the street from Mayo). Pool and gym were nice. Parking was fine.

Miinukset: Nothing.

Miinukset: Hilton rewards Phone calls SUCK

Plussat: The bed and pillows were great, and perfect! The breakfast and dinner was excellent!!

Miinukset: Having a little trouble with wifi, not having it explained to have it set up. Not asked if I was a Hilton member.

Plussat: Morning breakfast and evening get togethe

Miinukset: Nothing

Plussat: Great location across the street from Mayo St Mary's Campus. Covered parking.

Plussat: I liked that there was a bedroom separate from the kitchen/living room area. The beds were comfortable.

Miinukset: It claimed to have a fully equipped kitchen which was not true - it is a sparcly equipped kitchen. The couch was uncomfortable as was the side chair. We were given 1 fork 2 spoons and dirty dishes, the couch was full of crumbs, the extra pillows were covered in someone else’s hair. The toaster had some kind of burnt residue all over it. The one time my husband ate at the community dinner he got sick that night. The breakfast on two of the days had no protein other than eggs. The extra blankets we were given were very rough looking and they looked 10 years old. When we asked for more supplies it took calling several times of minutes of ringing for someone to answer. Came to find out it was because the front desk person is responsible for running around delivering things to the rooms at night and while she is gone no one was manning the front desk. When we spoke to the manager the following day he kept saying “if you want to leave we understand” I didn’t want to leave I wanted someone to fix the issues. He did comp us one night.

Plussat: Clean and convenient

Plussat: Rooms are newly remodeled and clean. Service was great

Plussat: Very clean facilities, decent breakfast, the strawberries and whipped cream were a nice bonus, and the amenities. The shuttle to Mayo’s was an added bonus!

Miinukset: I’m used to sleeping on a pillow top mattress so the bed seemed hard to me.

Plussat: So new and clean

Plussat: Price

Miinukset: Nothing

Plussat: location to restaurant/ Mayo Clinic

Miinukset: pillows were too puffy - hard to sleep on

Plussat: Staff at check in n was very professional, kind and considerate. Late arrival, requested water and received a bottle of water and small bag of snacks. Helped with directions for the next day.

Miinukset: Although fine, takes a little while for water to warm up

Plussat: It was clean and quiet. The staff was very friendly. Breakfast was very good. The workout room was larger than most, with multiple treadmills. Great!

Plussat: Clean and comfortable

Miinukset: Breakfast could be a bit fresher.

Plussat: Bed was very comfortable

Plussat: I like that the floors are not carpet and can be cleaned properly. The room layout is simple and efficient.

Plussat: The staff was very nice.

Miinukset: The carpet feels damp, the door knob to the bathroom is rusted, the parking lot is full of deep potholes.

Plussat: Nice beds

Miinukset: No microwave in the room or even on the floor! Had to dress up, cover my food, take it to the lone microwave at the coutesy store. This is a poor marketing strategy to get the guess to the store if thats the purpose.

Plussat: Variety, appearance, cleanliness, taste

Plussat: Hot breakfast was the key

Plussat: Staff is very helpful and friendly

Miinukset: Nothing

Plussat: Pleasantly by the size of the room and the very comfortable beds as well as the cleanliness! Room was very quiet and we were right by the elevator!

Miinukset: Could have have more toilet paper left in the room.

Plussat: Very friendly and helpful.

Miinukset: Lack of control of large group of kids

Plussat: Super price and a great location. Easy access on and off the freeway

Miinukset: Not a thing!

Plussat: Friendly staff and comfortable beds and room.

Miinukset: Bathroom door won’t close. People running up and down the halls and someone fighting in the halls.

Plussat: The staff at this Hampton in North in Rochester is purely EXCELLENT, friendly, helpful and kind when you are dealing with stress from Dr appointments all day.

Miinukset: Breakfast could have been hotter.

Plussat: The staff was so friendly and helpful.

Miinukset: No

Plussat: Hotel appeared to be new or recently renovated.

Miinukset: Asked for top floor and extra pillows. Received notice that request would be accommodated. At arrival was told no, put on first floor with one pillow. After having surgery, listening to kids running through lobby and walk above us was horrible. View through window was of a fence. No microwave in room.

Plussat: Very nice hotel, very clean

Miinukset: Nothing

Plussat: The best selection of any mid price hotel chain,

Plussat: The gentleman who prepared the breakfast was especially helpful. The room was very clean, the bed was quite comfortable, and the tv had netflix built in.

Miinukset: I really didn’t like the location where it was, there were some sketchy looking apartments but luckily nothing happened when I was there.

Plussat: Great selection for breakfast

Plussat: Very friendly, very clean, and great breakfast!

Plussat: great breakfast

Miinukset: lots of light with the big windows...hard to sleep

Plussat: The staff was excellent to work with. Very helpful with all our needs.

Plussat: It was everything we wanted for a night on our road trip and much more. Rochester is a good spot to stop for a night, lots of services, etc. And this hotel was perfect and very good value.

Plussat: A friendly, nice, quiet place to stay! Glad we picked it. A good breakfast, well stocked and hot.

Miinukset: No complaints :)

Plussat: Nice room, good breakfast and nice staff

Miinukset: The Mayo shuttle left early from Mayo so I walked back. Could have waited one hour, but had things to do!

Plussat: The room was soundproof. I'm not sure if that was because no one stayed in a room by us or not, but we had the TV on and no one told us it was too loud. Everything felt new.

Miinukset: Everything was good.

Plussat: Friendly and easy check in. Great beds. Nice shower. Good variety for breakfast. Especially friendly breakfast staff.

Plussat: The room was wonderful! The bed and pillows so comfortable and the Employees were so kind! We would definitely come back if in the area!

Miinukset: I thought price was high for comparable hotels.

Plussat: I liked that you served soup in the evening. Had it been homemade would have been a special touch

Miinukset: use real food

Plussat: Everything. Breakfast was amazing!! Hot fresh, eggs, ham, bacon, oatmeal, waffles, cold cereal, pastries, coffee all day and night ling. Free soup from 4-6 until gone. Iced lemon water in lobby. Warm chocolate chip cookies in afternoon. Shuttle to Mayo's, free and free parking. 5 star hotel!!!!

Miinukset: Staff was awesome!! Very helpful, courteous, happy. There wasn't anything I didn't like

Plussat: The change of breakfast menu every morning was quite different than most and very enjoyable. Having a chance to grab a coffee anytime you wanted, free of charge was a very nice gesture.

Miinukset: N/A

Plussat: Nice and new. Breakfast was more than just the usual carb-fest. I had some nice french toast and pretty darn good sausages.

Miinukset: They do have a shuttle to the Mayo Clinic that makes quite a few stops. If you're coming in from the airport you should probably rent a car.

Plussat: Good breakfast. I liked the bed but my husband did not. Indoor pool area was nice. Overall it was a nice place to stay. Convenient and free shuttle to the Mayo clinic.

Miinukset: The shower head was broken, but they fixed it as soon as we let them know. The hot tub jets didn't work.

Plussat: We stayed here for 4 nights while getting treatment at Mayo Clinic for my wife. The rooms was clean and very comfortable. Our only issue was that the room had 2 queen sized beds that felt more like double beds. What made us realize this was that we brought lots of luggage and some medical equipment to put on one bed and we slept together on the other. It was a bit tight and I ended up moving items off of the other bed so we could both sleep comfortably. Hotel staff was kind and the provision of breakfast and light evening meal was helpful. There is also an excellent restaurant next door that serves breakfast, lunch , and dinner !

Miinukset: Queen sized beds were small...more like double beds.

Plussat: Very clean - great staff

Plussat: Breakfast was awesome. Love the variety.

Plussat: Location was convenient and continental breakfast was excellent. Room was clean and modern. Nice to have laundry on-site, workout room, pool, etc. Felt like good value for the money (compared to other hotel options in the area).

Miinukset: After checking in, we attempted to unlock our door and the key wouldn't work. Walked back to the front desk and told the clerk. She asked "Did you swipe the card upside down?" I said "Um, no?" and she said "We had a bunch of cards printed upside down by mistake so you need to swipe it upside down". I get mistakes happen, but I would also assume the clerk would let everyone know that when checking in vs. needing to make an extra trip back to the front desk. I know it's minor, but we were tired after a long day on the road and it didn't give a good first impression.

Plussat: Cooperative staff

Miinukset: Bathroom narrow Even it’s high price but not including breakfast Or free ride to Mayo Clinic or airport Room service coming after calling they didn’t come daily like other hotels

Plussat: Wonderful and welcoming staff who made our stay perfect. Coming back from the Mayo Clinic I was exhausted and in pain and they graciously allowed us a later check out time. That really helped us. Staff is to be commended as they were outstanding! Thanks!

Plussat: Bed was excellent, bathroom shower very good, cleaning staff was the best I've ever encountered in a hotel, front desk staff very helpful, menu and bistro bar were progressive as far as serving healthy choices for meals and snacks, servers were friendly. Shuttle service was excellent, driver was very accommodating.

Miinukset: Exercise room was small, machines seemed dated and clunky, charging my credit card for the room several times, then taking them off was weird, didn't know what was going on there, hotel is showing its age despite the great job the cleaning and maintenance staff are doing.

Plussat: The cleanliness, amenities, relative location, price.

Miinukset: The electricity went out on the nt I stayed. No explanations for the blackout, no tv, lights, elevators! Came back on but would have liked announcement or reimbursement, even a drink. Had to walk 5 flights w/stage 4 breast & lung cancer.

Plussat: The room was great and so was the view.

Miinukset: I could hear my neighbors. otherwise great!!

Plussat: Beds were good and staff was very nice. Linens were clean.

Miinukset: The bathroom wasn't as clean as the last time we stayed here. Back of the wall by the sink was dirty and not wiped off. Dark hair on the floor of the bathroom and the room had a funny smell to it. Rug looked dirty. The bathroom wasn't as clean as the

Plussat: Just about everything, the staff was polite and very helpful, check in and checkout was fast and easy. Room was comfortable, everything was clean and neat. At at the restaurant on the premises, food was really good and the waiting staff was excellent.

Miinukset: Wi-fi connection in our Room was a little spotty, the connection was weak and kept fading in and out. Not a big problem, just occasionally annoying. Wi-fi in main lobby was great, strong signal and fast

Plussat: Friendly staff Good restaurant Close to St Mary’s Hospital

Miinukset: Daily parking fee

Plussat: Air was free

Miinukset: Not enough hookers

Plussat: Good restaurant

Miinukset: Confusing parking; no breakfast

Plussat: We loved theroom and the hotel. Wish i would have brang a little more money to eat in the hotel but that will be what were looking forward too the next time we stay at the hotel. One of the things we liked most wasthe private balconey. Remindedmeof vacation in hawaii.

Plussat: Hotel employee was especially accomodating.

Miinukset: Not a thing.

Plussat: Staff are always friendly & accommodating.

Miinukset: I've been staying here once a week for many weeks now and my biggest complaint is that they like to shut down breakfast 30 minutes before the advertised time. I ended up going out after this stay because virtually nothing was available.

Plussat: Breakfast , suite was fair sized. Everything seemed clean in room.

Miinukset: The laundry area was dirty and had several broken machines.

Plussat: The hospitality was awesome as always!

Miinukset: The breakfast options

Miinukset: The shower was weak

Plussat: Nice big rooms. Friendly staff. Parking with big trailer a plus. I forgot my watch and they called right away. My son went and got it. Great see

Miinukset: Need to have a microwave by the breakfast. Heating up the biscuits for gravy would be better. But we like our breakfast hot. Room temp was all over the place in this room. Cold to warm when air conditioning went on and off. Never had this problem before in different rooms when we stayed there

Miinukset: Please focus on the shower It was gross by tile. And bathroom floor around edges. We stay offten and can make or break if we stayagain.........

Plussat: Everything was great and so handy.

Plussat: The staff was excellent, room was nice, and price was reasonable. We enjoyed the hot breakfast every morning and the dinner socials at night. The theatre room was a nice surprise! We will definitely be back!

Miinukset: The bathroom in the hotel room was a bit smaller than we hoped for. We requested a wheelchair accessible room and everything worked except the space in the bathroom. We were unable to close the bathroom door for use.

Miinukset: The bed frame was cracked. I informed the staff on our departure and they promised to fix it. Otherwise, the room was clean and comfortable

Plussat: The pool was used very little so I had it to myself when I exercised.

Plussat: Loved the hotel! Was our first experience at this brand. Will be our preference in the future!

Plussat: Nice facility overall.

Miinukset: Signage within the complex was a bit confusing to us. And I noticed others as they were incoming were confused as well.

Plussat: Loved the separation of hotel room & living room/kitchen, plus the extra sink in the bedroom, this is the ideal set up for someone to stay while loved ones are in Mayo

Plussat: The customer service was excellent our entire stay. The beds were extremely comfortable and the room was huge and clean!!!

Miinukset: The parking lot was a little small. Otherwise, everything was great!!

Plussat: We liked the sitting area and the small kitchen.

Plussat: room was ok lots of room i was a little less impressed than last stay here and hopefully will not need to return to mayo anytime soon but if i do probably wont stay here. breakfast was above average

Miinukset: wifi was terrible noise was a little more noticeable than last stay seems lacking upkeep

Plussat: Huge room, seems recently remodeled and clean!! Great stay!

Plussat: My initial room smelled smoky, so manager upgraded me to a fantastic suite. Great location close to Mayo Clinic. Excellent value.

Miinukset: Breakfast was pretty marginal.

Plussat: Very comfy..home away from home..esp having a separate area for living room and bedroom. Staff extremely nice..even saw the guy at the desk help an elderly couple to their room while helping carryng their suitcases.

Miinukset: The parking lot could be repaved..but I think most roads up here are that way cause of the weather...but wasnt bad..

Plussat: We had a very spacious suite, and the breakfast was good. The front desk staff was outstanding!

Miinukset: The outside appearance gave us pause since it has the look of a 70's cheap motel. The inside was very nice however.

Plussat: Very spacious room, elegant!

Miinukset: Toilet seat needs fixed.

Plussat: Pleasant people. Coffee or tea available which is key! Suite large and comfy.

Miinukset: No amenities like a gym or pool. The surrounding area is dismal. Breakfast awful and industrial/unhealthy. Everything is on the cheap. Not a real cup in sight. Kitchenette but not a spoon or cup or knife or plate. The details tell the story.

Plussat: the room was great. Had a kitchen, living room, 2 TV's. Good size room. The bed was very comfortable. Not noisy, very quiet area.

Miinukset: Like everything.

Plussat: I liked the separate bedroom and living space. The room was clean and the bed was comfortable.. Breakfast was good with eggs, bacon and biscuits and gravy as extra choices over the normal waffles and cereal.

Miinukset: Exterior could use a facelift. When we first pulled up I questioned whether I had made a good choice by booking this hotel.

Plussat: Comfortable, clean, and only a few minutes drive from the Mayo Clinic.

Miinukset: N/A

Plussat: The location was perfect and the staff was so helpful

Plussat: Facility was clean and pleasant. Food was good. Location is great. Pool and hot tub just fine. Always had towels.

Miinukset: Both beds were sagging in middle and not at all comfortable, but pillows were fine.

Plussat: Definitely will recommend

Miinukset: NA

Plussat: Best pillows I have ever had. Bed perfect

Plussat: Very clean and the front desk employees were super friendly! Very quiet too!

Miinukset: The beds were slight lumpy!!

Plussat: Rooms were clean, quiet and comfortable

Miinukset: Staff upon check in was a little distracted but did ok. Breakfast was decent but could've offered more fresh fruit.

Miinukset: I was charged 50 cents more than the total price quaranteed by booking.com. While this is not significant in any way, you should know that it did not agree to the total and should be investigated.

Plussat: The location was convenient, right off the highway. The room was very clean and comfortable and the staff is very friendly.

Plussat: Beds were very comfy.

Miinukset: It is a bit far from Mayo Clinic and not really close to food.

Miinukset: Great place to stay. Friendly staff.

Plussat: Price

Miinukset: 5 - 7 get together was pretty lame

Plussat: An amazing place for a child's birthday party

Miinukset: It seems they were short-staffed and while we were there we had an interaction with the police we walked out of room to see police every where in the hotel , do to other guests at the hotel kind of was a little scary but everything was taken care of in a pretty well mannered

Plussat: Kids loved the pool, and the breakfast was good. They also had a pack and play for us to use! I liked we could cook our own meals in the kitchen in the room.

Plussat: Nice Room

Miinukset: No social dinner

Plussat: Water park was nice. My 2 year old loves it.

Miinukset: Room and wasn't the cleanest but it wasn't terrible. Stayed here because of the water park and shuttle for Hospital. There was some confusion in the pick up schedule. I should have asked more questions I guess because the paper schedule was a little confusing.

Plussat: Great accommodations....I stayed three months in a similar set up and this hotel was far above that one....in fact, there was no comparison! Clean, staff fantastic.

Plussat: We booked the room because of the pools.

Miinukset: Didn’t know you allowed large dogs. The room next to me had three large dogs that that barked constantly. Every time they went out to smoke the dogs barked and woke us up. There was also a crack in the door that let the hallway light shine in the room all night. Poorly constructed. Then cars parked outside the window where we slept and smoked cigarettes and listened to music all morning hours. We did not get any sleep. Then when we checked out she didn’t ask how was our stay. I would have said terrible.

Plussat: My husband was very pleased.

Miinukset: Had trouble connecting to wired internet.

Plussat: It was one of the greatest experiences my family and I have had. The staff was very helpful and always had a smile on their faces which made it that much better. Very very clean! We will definitely be coming back and I will definitely recommend this place for anyone with pets and or children!

Plussat: For many years, we have been staying here once a month to attend a board meeting in Rochester. Cindy, Lynne, are terrific as are all the staff - kitchen, housekeeping, cleaning... are are always friendly, polite, accommodating, and professional. Beds are very comfortable and rooms very clean. On rare occasions, we can hear footfalls from the floor above us; it seems to be from small kids running around and doesn’t last long. We never hear the footsteps of people simply walking.

Miinukset: Minor thing - There is no hand soap in the kitchen, though there is a small bottle of dish soap. If, like me (foodborne disease epidemiologist), you wash your hands frequently when preparing food, it’s a little inconvenient. On the other hand, it’s a ridiculously easy fix just to ask for an extra bar of soap or use one of the two bars provided for bath and shower.

Plussat: The bed was a great size super comfy, hotel lobby felt very welcoming, the breakfast buffet had a huge variety, barely heard the neighbors, very clean room

Miinukset: The elevator was pretty delayed when we tried to use it. We took stairs instead a couple times.

Plussat: It was clean

Miinukset: No

Plussat: It was wonderful, the girl working the front desk was wonderful. We needed some additional items and she was very pleasantb and kind. The facility was clean and comfortable. Excatly what we needed!

Plussat: Location to St Marys Campus/Mayo. Staff was super helpful

Miinukset: There weren't windows in the rooms but not a huge deal

Plussat: Wonderful location for our needs!

Miinukset: Nothing

Plussat: Very nice rooms and the onsite parking and free shuttle to Mayo was great!

Plussat: The man that checked us in was very kind and helpful. The room was clean and the shuttle to Mayo was great.

Miinukset: No windows and the walls are a bit thin. Even with people talking quietly in the hall/room you could hear them.

Plussat: My room was attractive and cozy. I liked the decor very much.

Miinukset: I stayed a couple nights at another hotel in town where they had a small market. They had several different juices and water to choose from, meals to heat up in the microwave, and many different snacks to choose from. It would have been nice to have that here instead of a vending machine.

Plussat: The front desk recognized me from staying there the week before. I was not the one who checked in and only had one brief interaction so that was very impressive. I think it was Adam. Very friendly and helpful.

Miinukset: There is nothing I didn't like.

Plussat: The staff was very personable. You even called to tell me that I had left my pillow behind and you were so kind to mail it to me. I really appreciated it. Thank you. Also, the location was great since we were able to walk across the street to the hospital for my procedure.

Miinukset: The parking is tight for a bigger vehicle.

Plussat: Everyone was helpful and friendly.

Miinukset: They had just painted - the smell was very strong.

Plussat: I had to stay another night after checking out the first day. I requested a quiet room, I was really tired. The room she initially assigned me too had a couple next door, they were a bit loud. The girl at the counter (sorry I don’t know her name) did everything she could to meet my request. She went above and beyond!

Plussat: Great location and nice bar and restaraunt.

Miinukset: Nothing

Plussat: Excellent Hotel very clean and great location

Miinukset: Room temperature/thermostat didn’t work well. Too hot- wouldn’t adjust to cool

Plussat: Location

Miinukset: Property has aged considerably, also no safe in room.

Plussat: I didn't realize how close the hotel is to the Mayo Clinic. This was a huge plus!

Miinukset: Didn't like that you carry pepsi products instead of Coke products.

Plussat: The restaurant was wonderful. Linda was our server. She was the best part of our stay.

Miinukset: The air conditioning was very noisy. The staff at the front desk were not friendly.

Plussat: Bar resturant

Miinukset: Room and elevators. Paper thin walls and slow elevator.

Plussat: Location and for the most part has always been very clean.

Miinukset: crumbs on our floor and a pop can under the night stand. Not as clean as in the past.

Plussat: The room was very comfortable and clean. It was very close to the Mayo Clinic for my appointment.

Miinukset: The person at the counter wasn't informative at all. She acted like I was a nuisance when I showed up to check in. I had to ask about parking, where the elevators were, etc. She told me the parking was a block and a half away.

Plussat: Convenience of nearby restaurants

Miinukset: Expensive parking in tunnel, not an available psrking lot and there is a $16 fee to park overnight. You have to walk a long way from parking lot through tunnel and take 2 elevators just to get to Marriott hotel rooms. charge for EVERYTHING - rude staf

Plussat: Lounge staff on 8 th floor very nice. Front desk staff need to warm up more and more engaging. Room keeping was excellent

Miinukset: N/A

Plussat: Very friendly helpful staff

Miinukset: Avoid rooms overlooking the pool. Was very noisy

Plussat: The Front Desk Staff was friendly and accommodating. The room was fresh and well laid-out: lots of cubbies to put our stuff. Loved the breakfast buffet. Thank you.

Miinukset: Nothing

Plussat: Breakfast was good, it was fairly quiet at the hotel.

Miinukset: There were bad smells in the room, in the elevator, in the stairway. It was either a stale smoke smell or a broccoli/mildew like smell. The first room we were put in had a leaky faucet in the bathtub.

Plussat: Friendly staff, location, fairly clean

Miinukset: A family above me on the 3rd floor with kids running and bumping over my room for the 5 days here

Miinukset: The pillows were lumpy and hard and very uncomfortable. I realize rooms in Rochester were in high demand, but the cleanliness of carpet in hall and stairwell was questionable.

Plussat: Breakfast was adequate. Free parking is great. The location is fine, the free shuttle to Mayo Clinic is convenient.

Plussat: I didn't like anything about this stay staff were rude room was not made up on the 2 Nd day

Miinukset: They could change the reception staff the guy in charge should not be in the hotel business

Plussat: Very good

Miinukset: 1hr longer

Plussat: Nice location.

Miinukset: Advertise a pool was main reason we booked, the pool was closed. Very disappointed kid. In the am for breakfast the coffee machine was out of order. The coffee in the room is swill at best.

Miinukset: The elevator was somewhat slow and noisy. The bathroom vanity top had limited space creating problems for more than one person to use the sink area. The toilet is low and difficult for ill person to use. No grab bars in tub surround.

Plussat: The location has shuttles and stores and food nearby.

Miinukset: Bathroom had loose hair in it

Miinukset: The coffee machine wasn't working. The worst thing was the fire alarm went off at midnight for false alarm and each day we were there it went off. Was put in room where animals had been even though told them highly allergic had to move rooms

Plussat: Quite, convenient to Mayo, especially w/ shuttle, my husband like the waffles, staff were friendly

Miinukset: The carpet in hallways wasn't clean and especially in the elevator. The elevator always sounds scary! Had to get our own towels for 2nd night., bed platform stuck out at bottom further than the mattress, just about tripped and scraped my ankle...accident waiting to happen!

Plussat: Location was perfect for us

Miinukset: Beds were squeaky and food was cold.

Plussat: Clean, updated, nice looking.

Plussat: I like how there is no carpet in the rooms. Makes it feel a lot cleaner.

Miinukset: The beds could have been a little more comfortable.

Plussat: Clean, quiet. Good breakfast

Miinukset: Nothing

Plussat: I did not like any thing about this place. I will never repeat this experience again at this hotel in any city. The manger was very rude, attitude behaviors he and his staff were unfriendly. I defiantly will not recommended to any one.

Miinukset: Everything was bad especially the manger and his staff very rude. I had traveled a lot around the world I stayed in so many hotels this experience was the worst in my life. I had come to Rochester 5 times I stayed in many different hotels all of them were the best. I will not come to this hotel again and I will tell all my family and friends to not come to this hotel.

Plussat: Clean and bed was awesome

Miinukset: Better vending machines with more candy and chip options

Plussat: Juice, cereal, coffee

Miinukset: Everything was good

Plussat: Cleanliness, friendliness, very accommodating.

Miinukset: No

Miinukset: Improving your parking would be great. If you were to add parallel parking to the rear of the hotel then the larger trucks wouldn't take away so many parking spaces.

Plussat: Staff

Plussat: Staff, shuttle to Mayo...quiet

Plussat: This place was good, but I think I could find better value elsewhere.

Miinukset: The coffee is really bad (granted I am from the northwest and like it STRONG) and the breakfast is a lot of white carbs. I am a vegetarian so the only healthy option is eggs and maybe apples or bananas. Wish there was more high fiber breads.

Plussat: The bed was exceptionally comfortable. The room was more than adequate. Sitting spots were nice. The staff were ALL extremely elpful, friendly and kind. The breakfast was lovely with the best scrambled eggs I’ve ever had especially on a buffet! The easy proximity to Mayo Clinic thru subway and skyway definitely a bonus especially in January!

Miinukset: There was nothing I didn't like about the Residence Inn, and have already booked our next trip there. Did wish there was a bar/lounge/restaurant on premises, but there is still food available without walking outside.

Plussat: Liked the variety of breakfast, clean and comfortable room

Miinukset: The garbage that was under the sink was full with take out food boxes and watermelon rinds. The front desk at check in told me we could park on the street at any metered parking spot and wouldn't get ticketed over the weekend. We got a ticket.

Plussat: Location

Miinukset: There is a difference in our booking rate vs what was actually charged. $-- per night. We are working with hotel to resolve discrepancy

Plussat: The room was spacious and the location was very convenient for walking to and from the Mayo, Gonda and other facilities on the Mayo campus. The garage parking was also a nice feature especially if one was going to be there during inclement weather.

Miinukset: I stayed in room 508. Unfortunately the mattress on the right hand side was so worn down that one had to position them self either all the way to the left or in the middle as to not feel as if you were falling into a crevasse. I did mention this to the front desk staff, thinking if they had new mattresses available they would consider replacing it. The front desk clerk took note of my suggestion but during the time I was there nothing was done.

Plussat: The size of the room combined with the variety of food offered at the continental breakfast was fantastic

Miinukset: I had to pay extra for parking that was outside in a lot. I was not aware of this when the room was booked. It was also a small walk to the hotel from the parking lot. It was not connected to the hotel.

Miinukset: $20 for parking is absurd, & I was charged twice. My room was 94 degrees upon entering, & I had to ask for ice, a hair dryer & cups to drink out of. Several trips to front desk. Microwave popcorn had expired on 10/18!

Plussat: Very good breakfast. Close to where we wanted to be.

Miinukset: Pull out bed could have been a little more comfortable.

Plussat: The breakfasts were awesome & the dinners were great also. The cooks & dining room staff were above & beyond friendly & caring : ). It was comforting & felt "homey" & welcoming, & the location of the hotels was perfect, as we had family members who were patients at the Eisenburg Bldg. just two blocks away, & walked to & from there & also to the downtown area closely. Very convenient location!!! we would highly recommend this facility to anyone there for the Mayo Clinic care.

Miinukset: Nothing : )The housekeeping staff & front desk workers were most helpful & friendly.

Plussat: Staff is friendly and helpful. Convenience to the Mayo subway system. Clean and comfortable room.

Miinukset: Cost is higher, yet . . . location is easily accessible to the subway system of the Mayo Clinic. Underground parking available. Rooms are larger than most, have full amenities, are clean and comfortable. So, for our purposes, the convenience and comfort were worth the price.

Plussat: Close to Mayo by subway

Miinukset: Couch was worn out and room was noisy. Booking price was not honored

Plussat: Very friendly staff. They were extremely helpful. Outside parking which would accommodate our truck.

Miinukset: Felt the room was on the high end.

Plussat: I enjoyed this clean, quiet hotel. The breakfast was ok. There's a decent sized pool and hot tub.

Miinukset: The hotel advertised a shuttle to the airport but did not offer the service on the weekend when I stayed.

Plussat: Staff was very accommodating... clean rooms...

Miinukset: No

Plussat: The staff was amazing and their kindness was also amazing

Miinukset: The breakfast could have been a little more fresh but still very good and I also had a jacuzzi tub that needed to be cleaned a little better and a silverfish came out of one of the jets but it was taken care of right away

Plussat: Breakfast was amazing! Great variety and delicious choices.

Miinukset: No, it was great!

Plussat: The rooms were very clean, staff very nice and helpful. They even picked up my cab fare from the airport. The restrauant next door (Ground Round ) was also very clean and had an extensive menu.

Plussat: Price

Plussat: Located very close to the airport and while I didn't realize their airport shuttle only runs until 6pm, they made an exception and came and got me, so that was awesome!

Miinukset: Airport shuttle only runs until 6pm, plus they did not drop off until 6am which was not early enough for my 6:30 flight.