Rochester hotellit lähellä Shops at University Square

Miinukset: The internet and phone (cellular) service was horrible.

Miinukset: Needed more options.

Miinukset: Furnace was extremely noisy. Woke us up every hour on the hour when it activated.

Plussat: I didn’t like at alll

Miinukset: The staff is very rude

Plussat: Everything was perfect. The shuttle to and from the airport and to Mayo was an appreciated bonus!

Miinukset: Again, everything was perfect

Plussat: The best breakfast I have had at a hotel that comes with a room. Very friendly staff and a clean room. All thee of our rooms were great. The staff (Mike) at breakfast spent time talking with each of the guests and asking how those who were having medical issues were progressing ( the hotel is across the street from Mayo). Pool and gym were nice. Parking was fine.

Miinukset: Nothing.

Miinukset: Hilton rewards Phone calls SUCK

Plussat: The bed and pillows were great, and perfect! The breakfast and dinner was excellent!!

Miinukset: Having a little trouble with wifi, not having it explained to have it set up. Not asked if I was a Hilton member.

Plussat: Morning breakfast and evening get togethe

Miinukset: Nothing

Plussat: Great location across the street from Mayo St Mary's Campus. Covered parking.

Plussat: I liked that there was a bedroom separate from the kitchen/living room area. The beds were comfortable.

Miinukset: It claimed to have a fully equipped kitchen which was not true - it is a sparcly equipped kitchen. The couch was uncomfortable as was the side chair. We were given 1 fork 2 spoons and dirty dishes, the couch was full of crumbs, the extra pillows were covered in someone else’s hair. The toaster had some kind of burnt residue all over it. The one time my husband ate at the community dinner he got sick that night. The breakfast on two of the days had no protein other than eggs. The extra blankets we were given were very rough looking and they looked 10 years old. When we asked for more supplies it took calling several times of minutes of ringing for someone to answer. Came to find out it was because the front desk person is responsible for running around delivering things to the rooms at night and while she is gone no one was manning the front desk. When we spoke to the manager the following day he kept saying “if you want to leave we understand” I didn’t want to leave I wanted someone to fix the issues. He did comp us one night.

Plussat: Location was great & everyone was very considerate & helpful. Every staff person we met went over & above to be kind & thoughtful !!

Plussat: close to Mayo Clinic

Plussat: Great room and location. Beautiful, clean and comfortable!!

Miinukset: The front staff could be friendlier and more patient.

Plussat: The room service exceeded my expectations. It came so promptly after ordering and was delicious. Both breakfast and dinner were amazing. The welcome cookie made this hotel a step above the rest.

Miinukset: I couldn’t find elevator access to the hotel lobby from the parking ramp. I saw a stairwell but that didn’t work with my luggage. I had to go outside and then back in on the ground floor.

Plussat: Super clean and close to Mayo clinic!

Miinukset: Nothing - it was great!

Plussat: Breakfasts were very good. Nice selection of food choices

Miinukset: No kettle in the room. No complimentary water or biscuits, No extractor fan, limited toiletaries in the bathroom, no table to place your bag at waist height so bag needed to be kept on the floor which was not very convenient.

Plussat: Clean n comfortable .

Miinukset: Price was too high .... for what it is ...

Plussat: I always stay at the Doubletree by Hilton when I make my biannual trips to Mayo because of the consistent excellent service, fabulous restaurant and staff, and the easy accessibility to Mayo.

Plussat: Do to a change in times for my appointments, I really needed to return to my room to rest until 4 PM. Charging 1/2 of a full 24 hours seemed like a lot. I wish there could be a modified rate in this circumstance. Thanks for your consideration

Miinukset: All was well, esp food

Plussat: They overbooked on standard rooms so they upgraded us to executive suite. We stay at this location twice a year and it’s always top notch! Great workout facility, pool, and rooms.

Plussat: Nice, caring staff. Wonderful timely shuttle to Mayo.

Miinukset: The bed was just a bit lumpy.

Plussat: Location to St Marys Campus/Mayo. Staff was super helpful

Miinukset: There weren't windows in the rooms but not a huge deal

Plussat: Wonderful location for our needs!

Miinukset: Nothing

Plussat: Very nice rooms and the onsite parking and free shuttle to Mayo was great!

Plussat: The man that checked us in was very kind and helpful. The room was clean and the shuttle to Mayo was great.

Miinukset: No windows and the walls are a bit thin. Even with people talking quietly in the hall/room you could hear them.

Plussat: My room was attractive and cozy. I liked the decor very much.

Miinukset: I stayed a couple nights at another hotel in town where they had a small market. They had several different juices and water to choose from, meals to heat up in the microwave, and many different snacks to choose from. It would have been nice to have that here instead of a vending machine.

Plussat: The front desk recognized me from staying there the week before. I was not the one who checked in and only had one brief interaction so that was very impressive. I think it was Adam. Very friendly and helpful.

Miinukset: There is nothing I didn't like.

Plussat: The staff was very personable. You even called to tell me that I had left my pillow behind and you were so kind to mail it to me. I really appreciated it. Thank you. Also, the location was great since we were able to walk across the street to the hospital for my procedure.

Miinukset: The parking is tight for a bigger vehicle.

Plussat: Everyone was helpful and friendly.

Miinukset: They had just painted - the smell was very strong.

Plussat: I had to stay another night after checking out the first day. I requested a quiet room, I was really tired. The room she initially assigned me too had a couple next door, they were a bit loud. The girl at the counter (sorry I don’t know her name) did everything she could to meet my request. She went above and beyond!

Plussat: The bed was exceptionally comfortable. The room was more than adequate. Sitting spots were nice. The staff were ALL extremely elpful, friendly and kind. The breakfast was lovely with the best scrambled eggs I’ve ever had especially on a buffet! The easy proximity to Mayo Clinic thru subway and skyway definitely a bonus especially in January!

Miinukset: There was nothing I didn't like about the Residence Inn, and have already booked our next trip there. Did wish there was a bar/lounge/restaurant on premises, but there is still food available without walking outside.

Plussat: Liked the variety of breakfast, clean and comfortable room

Miinukset: The garbage that was under the sink was full with take out food boxes and watermelon rinds. The front desk at check in told me we could park on the street at any metered parking spot and wouldn't get ticketed over the weekend. We got a ticket.

Plussat: Location

Miinukset: There is a difference in our booking rate vs what was actually charged. $-- per night. We are working with hotel to resolve discrepancy

Plussat: The room was spacious and the location was very convenient for walking to and from the Mayo, Gonda and other facilities on the Mayo campus. The garage parking was also a nice feature especially if one was going to be there during inclement weather.

Miinukset: I stayed in room 508. Unfortunately the mattress on the right hand side was so worn down that one had to position them self either all the way to the left or in the middle as to not feel as if you were falling into a crevasse. I did mention this to the front desk staff, thinking if they had new mattresses available they would consider replacing it. The front desk clerk took note of my suggestion but during the time I was there nothing was done.

Plussat: The size of the room combined with the variety of food offered at the continental breakfast was fantastic

Miinukset: I had to pay extra for parking that was outside in a lot. I was not aware of this when the room was booked. It was also a small walk to the hotel from the parking lot. It was not connected to the hotel.

Miinukset: $20 for parking is absurd, & I was charged twice. My room was 94 degrees upon entering, & I had to ask for ice, a hair dryer & cups to drink out of. Several trips to front desk. Microwave popcorn had expired on 10/18!

Plussat: Very good breakfast. Close to where we wanted to be.

Miinukset: Pull out bed could have been a little more comfortable.

Plussat: The breakfasts were awesome & the dinners were great also. The cooks & dining room staff were above & beyond friendly & caring : ). It was comforting & felt "homey" & welcoming, & the location of the hotels was perfect, as we had family members who were patients at the Eisenburg Bldg. just two blocks away, & walked to & from there & also to the downtown area closely. Very convenient location!!! we would highly recommend this facility to anyone there for the Mayo Clinic care.

Miinukset: Nothing : )The housekeeping staff & front desk workers were most helpful & friendly.

Plussat: Staff is friendly and helpful. Convenience to the Mayo subway system. Clean and comfortable room.

Miinukset: Cost is higher, yet . . . location is easily accessible to the subway system of the Mayo Clinic. Underground parking available. Rooms are larger than most, have full amenities, are clean and comfortable. So, for our purposes, the convenience and comfort were worth the price.

Plussat: Close to Mayo by subway

Miinukset: Couch was worn out and room was noisy. Booking price was not honored

Plussat: Very friendly staff. They were extremely helpful. Outside parking which would accommodate our truck.

Miinukset: Felt the room was on the high end.

Plussat: Friendly service great location if have family members in hospital

Miinukset: Seem to be out of coffee during the day. Also cleaning up the breakfast before the end time. Parking lot is small.

Plussat: The room was exactly what I needed for my time there. Having a full kitchen (minus an oven) was a blessing that saved me from 3 days of eating fast food. The only thing missing was a strainer for cooking pasta, but I made the steamer part of the pot set work for that task.

Miinukset: The bottom 2 drawers of the dresser were wedged closed, so I wasn't able to use them. The parking garage was difficult to maneuver in, even with a small/mid sized car so do NOT try and park a truck or van in there.

Plussat: Very nice,clean suite. Nicely designed.

Miinukset: Apparently there was a 3 year old in suite above us, he ran around for literally 4 hours. Thunk thunk thunk.....called front desk,they called the room and it finally stopped.

Plussat: The room was spacious and pleasing, the location of the hotel was nice, and the private indoor parking they had for guests.

Miinukset: In our room the air conditioning was very loud when it ran, very little sleep we got because of the noise. In the pool area when using the hot tub there wasn't a sign showing how to turn on the hot tub. The button was below another one that was the emergency stop. The chlorine was strong that it hurt our eyes.

Plussat: Awesome, honest people! My daughter left behind her very costly wireless headphones in our room. They could have been kept as an added bonus for cleaning the room, but housekeeping found them, turned them into the desk, and they were returned! Thank you!

Plussat: The room was perfect for a family of 5. Both beds were comfortable, the black out curtains worked well and the room temperature control was the best I've ever experienced. It was convenient to have a full sized fridge and kitchenette in the room. Sound control was ok, I could hear kids running in the hallways but no one was loud past 10pm. Great selection of foods for continental breakfast included, eggs, fruit, cereal, waffles, toast, bagels, a breakfast meat, and a variety of drinks. Housekeeping staff were helpful and kind.

Miinukset: Something in our fridge was leaking inside and causing condensation to accumulate on the glass drawers at the bottom. The pull out sofa bed was horrible and was equivalent to sleeping on the floor. The pool area had a horrible chlorine odor. The fumes were so bad that just being in the area and not using the pool or hot tub made my eyes and skin burn. I could only tolerate up to 40 minutes at a time of being in the area. There are limited luggage trolleys available which can make packing up at check out time tricky. The continental breakfast items were being re stocked by 1 single employee. She was very kind and helpful, but very much overloaded with the quantity of guests accessing the free breakfast. She was unable to keep items stocked while maintaining the nearby trash bins and wiping the tables in the breakfast area. The hotel needs to hire another employee for the breakfast time.

Plussat: Not too far from Mayo Clinic. Walkable. Friendly staff and kitchenette is handy although I didn’t need to use it. Would be great for an extended stay. Shuttles to Mayo and Walmart

Plussat: Room was great.

Miinukset: Front desk clerk said there was no public parking nearby when there was in the same block. We were there for a girls weekend and arrived from different directions so had 3 vehicles. Hotel has parking for 1 car per room. Room for 6 but only 4 cups, etc.

Plussat: Staff was great at explaining the facility options and the Neighborhood surrounding the motel.

Miinukset: Nothing, stay was to short.

Plussat: Breakfast was okay. Breakfast did not offer a lot of variety.

Miinukset: the room we had as small and crowed for a family of 6.

Plussat: The room was excellent! With the Kitchenette, I was able to prepare meals for the kids and the room was very clean. The staff was very accommodating and friendly. I would recommend this hotel.

Plussat: The room was amazing and the staff was flexible and allowed me to check out an hour later, which tremendously helped with my schedule! THANKS!

Plussat: The remodel is very nice. Bathroom is big. I like the sink outside of toilet shower area. Room was clean and comfortable Microwave, refridgerator, desk, trundel bed - all was very nice. Even 2 tvs. Breakfast is nice. Staff very friendly

Plussat: It was close to the hospital

Miinukset: The view

Plussat: The general manager  went above and beyond to meet our needs. Very friendly and curteous staff.

Plussat: Very friendly staff, ample parking, and perfect location ( right across the street from St. Mary’s Hospital ).

Plussat: Internet tv

Miinukset: Elevator on the fritz I have been in a major trauma accident so walking with a cane and stairs are not really an option as of yet

Plussat:  

Miinukset:  

Plussat: Quiet, pool/spa worked

Miinukset: No drawers for clothing, no plug in on one side of the bed

Plussat: location, location, location.

Plussat: It is right across the street from St. Marys hospital where my husband was a patient. The staff was kind, helpful and so accommodating.

Plussat: The staff was exceptional. Location perfect for our visit.

Plussat: Springhill Suites is within walking distance of some of our favorite restaurants and breweries in Rochester. It's always clean and has wonderful staff.

Miinukset: When the rooms were recently remodeled, the rooms were outfitted with a couch that is very uncomfortable. It's very deep and the cushions are hard and does not make for relaxing while watching TV.

Plussat: It is across the street from St. MARYS Hospital, which is part of he Mayo group. The employees are some of the nicest I have every seen in a hotel.

Plussat: Food is great, quite comfortable rooms gluten free restaurant all good

Plussat: The shuttle to and from the Mayo Clinic was the best feature.

Miinukset: Nothing

Plussat: Nice location and that they had shuttle service with a friendly staff

Miinukset: Price

Plussat: Nice place and clean and fresh smelling until Daryl the shuttle driver had his breakfast burst into flames in the lobby microwave. After that, we’ll, it smelled slightly. Well a lot, it smelled a lot! But we all had fun teasing Daryl! Poor Daryl!

Miinukset: The only thing that we had to deal with was beds that could have been updated. If you lay near the edge you felt like you were going to roll off. Moving to the lesser used side helped. Could have been worn out box springs also. Who knows.

Plussat: They have all the amenities, great accommodating staff, they allow pets, have laundry, pool, hot tub, game room, breakfast, bar & restaurant, spa, shuttle service.

Miinukset: The pool looked like it could use some good cleaning and some tile work. Also the women's locker room/shower was full of mold and hair. Very gross.

Plussat: Friendly staff

Miinukset: Overall the complete facility needs the flooring cleaned.

Plussat: Breakfast choices were basic but always enough to eat. Twigs food was great.

Miinukset: Carpets seemed wet and a bit sticky.

Plussat: Bed was comfy and toiletries had variety. Location is great. Love that they have a shuttle service to eateries-and downtown. They are efficient and friendly staff. Twigs next door is an added plus for lunch or dinner. Great pool.