Rochester hotellit lähellä Shops at University Square

Miinukset: Needed more options.

Miinukset: Furnace was extremely noisy. Woke us up every hour on the hour when it activated.

Plussat: Staff was very kind.

Plussat: I didn’t like at alll

Miinukset: The staff is very rude

Plussat: They had umbrellas for us, staff were friendly and easy access to the hospital.

Miinukset: Elevators slow because one was broke.

Plussat: The best breakfast I have had at a hotel that comes with a room. Very friendly staff and a clean room. All thee of our rooms were great. The staff (Mike) at breakfast spent time talking with each of the guests and asking how those who were having medical issues were progressing ( the hotel is across the street from Mayo). Pool and gym were nice. Parking was fine.

Miinukset: Nothing.

Miinukset: Hilton rewards Phone calls SUCK

Plussat: The bed and pillows were great, and perfect! The breakfast and dinner was excellent!!

Miinukset: Having a little trouble with wifi, not having it explained to have it set up. Not asked if I was a Hilton member.

Plussat: Morning breakfast and evening get togethe

Miinukset: Nothing

Plussat: I liked that there was a bedroom separate from the kitchen/living room area. The beds were comfortable.

Miinukset: It claimed to have a fully equipped kitchen which was not true - it is a sparcly equipped kitchen. The couch was uncomfortable as was the side chair. We were given 1 fork 2 spoons and dirty dishes, the couch was full of crumbs, the extra pillows were covered in someone else’s hair. The toaster had some kind of burnt residue all over it. The one time my husband ate at the community dinner he got sick that night. The breakfast on two of the days had no protein other than eggs. The extra blankets we were given were very rough looking and they looked 10 years old. When we asked for more supplies it took calling several times of minutes of ringing for someone to answer. Came to find out it was because the front desk person is responsible for running around delivering things to the rooms at night and while she is gone no one was manning the front desk. When we spoke to the manager the following day he kept saying “if you want to leave we understand” I didn’t want to leave I wanted someone to fix the issues. He did comp us one night.

Plussat: Location was great & everyone was very considerate & helpful. Every staff person we met went over & above to be kind & thoughtful !!

Plussat: Modern look. Pescara restaurant downstairs. Good food and drinks. Great location for access to Mayo Clinic and shopping. Doormen, housekeeping, front desk all welcoming and go the extra mile to help you.

Miinukset: Bed could be firmer. Mattress topper? a bit uncomfortable. Need directions to and from the parking garage if you are not using the valet. Southside elevators from the parking garage did not work.

Plussat: close to Mayo Clinic

Plussat: Proximity to the clinic

Miinukset: Just about everything. The Hvac in the room was horrific, the lighting was awful, the bathroom door barely got past the toilet, the beds were terribly uncomfortable, etc.

Plussat: The room service exceeded my expectations. It came so promptly after ordering and was delicious. Both breakfast and dinner were amazing. The welcome cookie made this hotel a step above the rest.

Miinukset: I couldn’t find elevator access to the hotel lobby from the parking ramp. I saw a stairwell but that didn’t work with my luggage. I had to go outside and then back in on the ground floor.

Plussat: Staff was very nice and attentive, location on skyway was good.

Miinukset: The bed was extremely uncomfortable. No complimentary water or breakfast for the price of over $250.

Plussat: Super clean and close to Mayo clinic!

Miinukset: Nothing - it was great!

Plussat: I was disappointed they didn’t have Minnesota Twins on the in room TV. Come on where in Minnesota !!

Miinukset: The beds were most uncomfortable and no continental breakfast for the price you pay

Plussat: Do to a change in times for my appointments, I really needed to return to my room to rest until 4 PM. Charging 1/2 of a full 24 hours seemed like a lot. I wish there could be a modified rate in this circumstance. Thanks for your consideration

Miinukset: All was well, esp food

Plussat: Very clean!

Miinukset: Everything was great no complaints

Plussat: Confortable bed

Miinukset: Crappy breakfast, very little choice

Plussat: Not a pleasant stay. No internet service even if it was “free”. Room just not comfortable.. entire hotel felt like a motel6 . No shuttle service when I definitely needed it!!! Someone working on laying tile on entrance floor when trying to get in and out of hotel. It was not what I expected for the money I was spending... would go back to doubletree in future. Linda Hawks

Miinukset: See above. I addressed all complaints

Plussat: The bed and TV were fine. Very high priced. The restroom was small. the door on the restroom was too close to the floor. I say this because the floor rug on the floor keeps getting caught when opening and closing the door.

Miinukset: One of the desk patrons said check out time was Noon. And I said the website said it was 3:00 PM. And she said "no no it's noon". Then I said, "You need to change that then." She laughed and I left. other then that, I'd give it a 5 out of 10.

Plussat: Room was excellent and loved having a pool side room.

Miinukset: There was never anyone at the front desk. Waited 5 minutes and finally someone came out from the office in the back. Stopped several times for directions to a party I was attending at the Kahler (a sister property owned by Marriot across the street). No one ever appeared at the desk.

Plussat: Walking distance to where we needed to go

Miinukset: Nothing

Plussat: They staff was very friendly and helpful.

Miinukset: They staff was very friendly, but the carpet had something sticky on it. The carpet was nasty in the room. The room was expensive then 16 dollars a day additional for parking? So not doing well enough that you have to nickel and dime your guest with rooms not in the best shape.

Plussat: Good

Miinukset: No comment

Plussat: Patient at Mayo - location was great.

Miinukset: The nightly cost ranged from $179 to $299 per night!!!

Plussat: Bar resturant

Miinukset: Room and elevators. Paper thin walls and slow elevator.

Plussat: Location and for the most part has always been very clean.

Miinukset: crumbs on our floor and a pop can under the night stand. Not as clean as in the past.

Plussat: The room was very comfortable and clean. It was very close to the Mayo Clinic for my appointment.

Miinukset: The person at the counter wasn't informative at all. She acted like I was a nuisance when I showed up to check in. I had to ask about parking, where the elevators were, etc. She told me the parking was a block and a half away.

Plussat: Convenience of nearby restaurants

Miinukset: Expensive parking in tunnel, not an available psrking lot and there is a $16 fee to park overnight. You have to walk a long way from parking lot through tunnel and take 2 elevators just to get to Marriott hotel rooms. charge for EVERYTHING - rude staf

Plussat: Salute' Bar and grill staff and food were delicious. Concierge level dining was average. The staff were impersonal and no dessert was ever served (i.e. cookies). The table tops were unclean at times.

Plussat: Location to St Marys Campus/Mayo. Staff was super helpful

Miinukset: There weren't windows in the rooms but not a huge deal

Plussat: Wonderful location for our needs!

Miinukset: Nothing

Plussat: Very nice rooms and the onsite parking and free shuttle to Mayo was great!

Plussat: Location

Plussat: The man that checked us in was very kind and helpful. The room was clean and the shuttle to Mayo was great.

Miinukset: No windows and the walls are a bit thin. Even with people talking quietly in the hall/room you could hear them.

Plussat: My room was attractive and cozy. I liked the decor very much.

Miinukset: I stayed a couple nights at another hotel in town where they had a small market. They had several different juices and water to choose from, meals to heat up in the microwave, and many different snacks to choose from. It would have been nice to have that here instead of a vending machine.

Plussat: The front desk recognized me from staying there the week before. I was not the one who checked in and only had one brief interaction so that was very impressive. I think it was Adam. Very friendly and helpful.

Miinukset: There is nothing I didn't like.

Plussat: The staff was very personable. You even called to tell me that I had left my pillow behind and you were so kind to mail it to me. I really appreciated it. Thank you. Also, the location was great since we were able to walk across the street to the hospital for my procedure.

Miinukset: The parking is tight for a bigger vehicle.

Plussat: Everyone was helpful and friendly.

Miinukset: They had just painted - the smell was very strong.

Plussat: I had to stay another night after checking out the first day. I requested a quiet room, I was really tired. The room she initially assigned me too had a couple next door, they were a bit loud. The girl at the counter (sorry I don’t know her name) did everything she could to meet my request. She went above and beyond!

Plussat: Easy access

Miinukset: Front desk staff not very friendly

Plussat: The free breakfast was great. The room smelled and looked clean when we first entered it. Very nice room and hotel and will definitely go back again.

Miinukset: The lady that checked us out in the morning was not very friendly.

Plussat: Clean good breakfast. Great shower

Miinukset: It wasn’t as close to Mayo as thought. The receptionist that checked us in was a lot more interested in her meal than helping or answering questions

Plussat: Lovely Room. Quiet. Friendly staff

Miinukset: The breakfast isn’t nice. Served on plastic plates with plastic cutlery.

Plussat: Goof selection of yogurt.

Miinukset: I prefer waffles and they only had pancakes. Too much sausage. They did not have all of the food out by 6:00 AM. Decafe coffee pot was not washed properly. Two days in a row stuff was floating around in it.

Plussat: The staff was great. Very accommodating would definitely come back the place is very clean and well kept

Plussat: Rooms were clean and the beds were comfortable. Breakfast was very good!

Miinukset: Our conditioner pump in shower was empty but I travel with some so that wasn't a complete tragedy but housekeeping knocked 10 minutes before we were to be leaving and asked if we're had requested a late check out. I found that irritating.

Plussat: Great staff, good location, good family ambiance, Good breakfast, good secure parking

Plussat: Breakfast was good.

Plussat: Everything except the price. Way too high.

Miinukset: Price

Plussat: Breakfast was good. Bed was comfortable.

Miinukset: Receptionist was very rude. We had thought we booked a king suite with and jacuzzi tub. But she informed us that they didn’t have any rooms with tubs. We are also patients of the Mayo Clinic and asked if there were any discount yes and she said sometimes but because we booked through booking.com they did not apply to us. Air conditioner didn’t work consistently and the refrigerator was very loud all night.

Miinukset: Carpet not clean, very sticky to your feet. Carpet needs deep shampooing.

Plussat: It was the whole package, beautiful room and a clean room! Plus a on site restaurant!

Miinukset: Breakfast.

Plussat: The suite we had was awesome. The free shuttle to Mayo was great.

Miinukset: There really wasn't anything we didn't like.

Plussat: Liked having protein available at breakfast. We were there 2 days and breakfast items were the same. A little variety with the meat choice would be nice.

Plussat: Nothing was what I expected, I was not aware that I would be in a different location other than the main hotel. The first room smelled terrible of smoke and me very musty. I moved to a different room and it was very hard to control the temperature and also smelled so musty and stale. The bed was not comfortable and although I was moved to a smaller room I was charged the king suite rate and did not pay less for moving and going down to a queen suite.

Miinukset: Answer is above I really did not like any of it. Also the furniture was so dirty and stained and old.

Plussat: They have all the amenities, great accommodating staff, they allow pets, have laundry, pool, hot tub, game room, breakfast, bar & restaurant, spa, shuttle service.

Miinukset: The pool looked like it could use some good cleaning and some tile work. Also the women's locker room/shower was full of mold and hair. Very gross.

Plussat: Location is perfect if you are going to Mayo Clinic and they have a shuttle that is very quick to pick up.

Miinukset: They describe the breakfast as if it is a buffet breakfast, but it is just a continental breakfast. At 830 when I went down for breakfast, there was minimal food left and nothing was refilled.

Plussat: Convenient location. Has restaurant on site! Friendly staff! Really appreciate hand rails in the bathroom! Plus extra towels.

Miinukset: Bed was a little soft. Could have used more wash clothes!

Plussat: We couldn’t eat breakfast this trip!

Miinukset: The floor (3rd) hallway was super stinky!

Plussat: Shuttle to Mayo and restaurants. Kindness of staff.

Plussat: I loved having the equivalent of a 1 bedroom apartment for the extended stay. I also really appreciated the shuttle to and from the Mayo Clinics - this was amazing. All the staff was friendly. And the breakfast buffet was good too.

Miinukset: The building with the suites in it could have used a little maintenance, like the elevator entry way had a broken hinge. Also, there was work being done on the main building so we had to work around that a little. But that was really it.

Plussat: Awesome that there was a dishwasher, plates, fridge, and stove. Perfect for long stays

Plussat: Delicous!

Miinukset: nothing