San Andrés Lomakeskukset

Plussat: The location and good breakfast. Staff very helpful

Miinukset: The rooms are old and need refurbishing

Plussat: The location, the service, the room with balcony. Also they have really good offers for the tours in and around the island!

Miinukset: The menu in the restaurant was almost the same everyday and when you spend more than three days eating almost the same it's not really nice. Little portions of protein!

Plussat: The location was great, the staff were very friendly and nice, the view and ocean were the best. Beautiful place to relax and enjoy vacations.

Miinukset: The food could be better, some things like pool could be more clean

Plussat: The small swimming pool The pier with bar and seating Access to the sea to swim and snorkel

Miinukset: 2 staff members showed us to our room - helped with cases and then we had to check and sign for items in the mini bar. They left and I checked the bedroom and bathroom - well, it just wasn't clean. Hairs on the bathroom basin, toilet seat & floor. No toilet paper or fresh toiletries. Only 1 towel. Beds didn't look fresh. Room smelled musty; as though it hadn't been used in a long while. The room was on floor 3. I just can't believe that the room passed inspection for new occupancy! We complained and, to be fair, the staff appeared shocked and were very upset. We were offered an alternative room on floor 4. This was much better - clean, fully stocked bathroom and fresh looking beds. There was no musty smell either. The rooms were both very spacious. The lobby of the hotel is modern & fresh but once in the elevator to the rooms it all changes. The glass elevator gives views of the beach & sea; if you don't mind the dirty, streaked glass. This hotel has obviously had some updating but not in the bedrooms we saw. Dark wood ceilings & furniture made the rooms gloomy. The beds weren't brilliant but not dreadful. The furnishings were old fashioned ( shabby not shabby chic!). The AC unit was quite noisy but at least it worked. The safe worked too. Ample hot water in the shower. The absolute saving grace for this hotel was its position on the sea front and the great pier with a bar at the end. You can snorkel or swim from steps down from the hotel pool area. Loungers, seating & tables made it a pleasant place to relax. We only ate breakfast once during our stay (thankfully only 2 nights). It wasn't very good and I'm glad that we didn't go for the all inclusive deal as the food didn't look very appetising.

Plussat: Breakfast was good, different options and good taste, restaurant has a nice view and is comfortable

Miinukset: It could better serving breakfast until 10am like regular hours in others restaurants and more options with eggs like omelette etc

Plussat: The view from the room.

Miinukset: The room smells of mold/mildew the entire time from the air conditioning. It's dirty. I actually washed the windows myself so that we could see out of them. I also bought air freshener to try to mask the mold smell. The bathroom started to have a strong odor of urine after several days from not being cleaned properly. The bathroom also intermittently smelled of gas fumes or something. We waited an hour for 2 drinks. The entrance door to the room was not secure, I could gently push the door with my finger on the corners opposite the hinges and the door would bend open. The breakfast was absolutely horrible. The employees don't greet you good morning/good afternoon/good evening unless you greet them firt. The receptionist tried to charge me a fee stating that I took something from the minibar. After I asked her what was missing and she made a few phone calls she finally agreed with me that nothing was missing. She did not even offer me an apology. I would never stay at this place again.

Plussat: The location was pretty good. Specially cause downstairs is a excellent dive center (Banda dive shop).

Miinukset: The facilities are old and without proper maintenance: smelly rooms, dirty linen. The service is not kind and helpful. The tariff is too high to what one can receive. Food is too simple, nothing to highlight. The “ocean view” offer is dumb and not worthy. For what you receive, you can stay at a hostel for lot less money.

Plussat: The only good thing is location

Miinukset: Where to start the staff is unfriendly and don’t pay attention. The worst food ever had we ate out the kitchen staff is eating from the food as they are working and serving they shut down breakfast at 930 they say 1030 lunch is suppose to be until 230 by 130 they have nothing and are cleaning and the same for dinner. The elevator they are to stingy to pay the bill so they shut it down everyday from 9am to 12pm and again from 2pm to 6pm. They will tell you maintenance but if you ask some of the staff they will tell you. The inclusive drinks if you can find someone to serve you is okay they always have someone at the bar that you must pay. The rooms are musty dark and half the time the air conditioning doesn’t work. Could be a great hotel whoever owns it needs to sell it to someone who cares and they need to fire the entire staff

Plussat: This place is horrible. they make you wait 5 hours for a room when you come to check in. they say the payment did not come thru so you have to pay again at the desk. You have to walk 4 blocks to the cafeteria for the garbage they give you to eat. No hot water. No wash clothes. You have to make them clean your room. No English at all!

Miinukset: they need to close down