Hotel Nikko San Francisco

The room on the 23rd floor that included breakfast.

Overall the staff could have been more customer friendly. The seating process for Thanksgiving dinner was very disorganized although we made reservations several days before. The Anzu staff had difficultly accommodating the number of diners. It was extremely noisy. Club Lounge should vary the appetizers instead of the same each night.

Got a corner room in the tower so the view of S.F. was spectacular. Room was small but very comfortable.

Address of the hotel is misleading to those who drive as there is no entrance at the address. Finding the car entrance took seven block detour.

Staff was immediately attentive to any need; bathroom was large, with a great shower and free-standing sink; room was quiet; view of S.F. was lovely.

Hotel initially lost Booking.com reservation but corrected this when I called to reserve confirmation three weeks ahead and faxed copy of booking.com confirmation. Initial problems with room (phone that didn't work, no blow dryer) very quickly corrected.

We stayed in an Imperial Club Room which was like a suite and means I would expect the comfort and luxury we got for the price we paid. My reviews are totally based on this and obviously if you stayed in a normal room you will have a different experience. Extra things are included when you pay for an Imperial Club Room. We also requested a quiet room if possible so were high up and had no issues with noise (this was based on previous reviews where people had issues with noise).

The shower could have been a bit more powerful but was okay.

Everyone was really helpful

I like the fact the beds are away from the busy hall.

the decor of the hotel; a little boring

The location

No.

Beautiful room

Concierge Club not well serviced during the evening drinks