Relais Cappuccina Ristorante Hotel

Internet didn’t work at all. Rooms standard isn’t worth 4 stars. Staff wasn’t helpful.

Dear Relais Cappuccina Team, thanks for reminding me to give you a rating if I intend to make it a positive review. I’m sorry that I’ll be reviewing although it’s not a good one. What I really liked was the area and the surroundings. Beautiful. Especially the hotel premises are a gem. Parking is convenient. However....

Breakfast had a really bad standard. I don’t mean the choice. The quality and presentation were disgusting. Old, damaged fruit. Yoghurt that is lying around all morning (with only some Ice underneath as a cooling layer). Just an automatic coffee machine; not what you expect in Italy for this room rate! The staff at the breakfast did the best they can. They were very nice. You could tell that the staff at the counter was kind of disappointed with their jobs. They were polite, yet not very proactive and on the day that we left, they didn’t even ask us if we liked it. Within the hotel, the floor on the aisles is dirty and wet. Our room was very dirty when we arrived but I didn’t want to make a scene. A lot of hair everywhere. The toilet had yellow stains although there was a tab saying it was disinfected. Not true. Details such as handles, switches, lamps, towel holders, the telephone and the hairdryer weren’t cleaned in a very long time. I might be a little sensitive, but I thought it was inappropriate. It felt like there’s a lot of dust in the AC, so I had allergies from day one. The balcony was nice. I asked the staff to provide a sunshade to actually be able to use it, but they don’t have any. To sum it up: Would not return. Great premises but not maintained in an adequate way for a 4* hotel.