Barceló Gran Faro Los Cabos

Paid for WiFi and not working on our floor. They won’t refund me!!! Some staff is absolutely horrible. Especially at the front desk lobby. The pool staff and all the waiters are awesome though. Armando and Allan have excellent customer service to offer. We booked here because of the all inclusive, meaning all the sushi we wanted to eat. But nope, wrong....the sushi is closed down. Did I mention paid for a slightly nicer room and the AC wasn’t working properly and had to practically be on my knees begging to change to a room that it works!?!

Air conditioning WiFi no sushi available. Would be nice when they advertise that people can speak some English that that means they can actually speak some. The older gentleman who passes out towels accused me of stealing 2 only because I did not know I was to return them and just left them on the chair the night before. He could not understand a word I was trying to tell him regarding the situation and was completely a rude ******* About it all.

Good place

In general, the service is not good considering the price.