Hotel Balmoral

Good location. Big rooms, friendly reception staff. Secure off road parking.

No hot water in our room. When we complained, they moved us and upgraded us to a much better room. They had known when they put us in that room that there was no hot water, but did not tell us, and still put us in the room. I found I had been charged twice as they used the original booking card as well as the card I gave on arrival. To be fair they realised before I did, but I had to query it to be told this. The hotel claims to be 4 stars, but it’s nowhere near that.

The location was perfect for getting around San Jose. I liked that the hotel had a Cafe, Bar, Pharmacy, etc.. onsite. The staff was very friendly and professional.

We were scheduled for 2 nights, however, there were several things that we did not like and we ended up checking out the morning of the second day. We booked another hotel in the Escazu area. Here's what went wrong: -The bathroom was tiny! The water leaked to the room section and we had to use extra towels to dry it off. -Everytime we left the room, and we came back the key (card) did not work. We had to find a staff member to help open it for us. That was annoying! -The bed was tiny! It's a full, but it was very small. The room was also small. Overall it was not what we expected. We are disappointed and will not stay here again.