Balmoral Hotel

Watch out for the fact that the hotel Standard room has no window to the outside. They wanted me to pay $80 more per night (which would more than double my rate) to upgrade to get one. They did move me to a new room when I asked them kindly to find another one at the same rate. This room was also subpar. Low ceiling, old furniture, shower that didn’t drain, and walls so thin that I could hear the kid screaming next door as if she were in my room. So terrible.

Breakfast was great!!!

No outside views

Construction was confusing and no power

The staff

When we got to the room we didn't have power for the lights or the ac so I called downstairs (the phone worked) and they informed me you have to insert your keycard in a slot by the door to get power. Weird but ok, I'll play along. After a couple hours of trying to get the ac to work and trying to sleep without it, I ended up calling the desk and having them take a look. They couldn't figure it out and moved us to a room right next door, which was an upgrade. The staff was great and helpful with the situation but the new ac didn't work much better. All in all, not a bad hotel. Great location, there was free breakfast we didn't get to enjoy, they opened my bottle of wine, and took great care of my complaint. However, there was a lot of construction which was a little weird to deal with and the ac is a huge thing for me. From the north and my house is constantly freezing.