DoubleTree by Hilton San Juan

Great hotel

Good location, everything was clean, great staff.

Parking not included.

Hotel staff were friendly and informative. All areas of hotel were very tidy. I felt very welcomed and appreciated during my stay.

The foot sham on the bed had stains. Cleaning service did not clean the glasses we used in the room. Hallways were quite cold for my taste. A bit pricey. Seems to be the norm in San Juan.

It was a wonderful experience. The staff was warm and friendly, and the room was immaculate.

Helpful staff

Gave us access to Isla Verde Marriott courtyard facilities as well. Staff was great! Across the street from a supermarket, near plenty of restaurants.

Hotel menu was unimpressive, pool area not attached to the beach, but really there is a ton to like about this hotel!

Customer service

House keeping. They took too long to clean our floor.

Good location, lots of restaurants and shops within walking distance.