San Luis Potosí hotellia

Plussat: I liked the staff, the decor, the rooms were spacious and clean

Miinukset: I liked everything, it was clean and the beds were super comfy

Plussat: My husband and I traveled with our dog, and our stay was wonderful, the staff was very nice, the room had plenty of space for us and our dog, the kitchen very complete. We also liked the terrace with the pool. The breakfast was very Good as well. About the location I don´t really know the city very well, but the área seemed very nice with anything you need within walking distance and an easy way to get to the main roads of the city.

Miinukset: No parking off street Street parking on hill Big concern about security for vehicle Price to stay high Pet friendly not so with high price per animal

Plussat: Everything was amazing!

Plussat: All good. Nice staff and excellent facilities.

Plussat: The view and room floor I requested was Honor with no problem.

Miinukset: Shuttle wasn't always available....

Plussat: Style and ambience

Plussat: I enjoyed the history, the exquisite furniture and decor, the service from the staff, and the property itself! My favorite place within the museum hotel was the Chapel.

Plussat: It is an unusual and stunning interior - some of the bedrooms are a little stuffy for my taste with all the old furniture and heavy curtains etc but certainly well maintained and full of character as the place is a former monastery. It is quite an unusual hotel. Upstairs it has its own chapel. The staff were polite and helpful.

Plussat: The staff at the Museum-Hotel of Saint Augustin do an excellent job of taking care of their guests. Officially they are hotel staff that double as tour guides in the property's capacity as a museum, but during my stay everyone I interacted with treated me the same way I would expect from a 5-star hotel concierge. For example, when I inquired if the property sold any local-made chocolates on site (they didn't), a member of staff offered to bring me some from the nearby Costanzo Confectionary. I was also able to request food items at the restaurant that weren't on the menu - after a brief chat with the chef, the kitchen made me a mocha and a delicious custom-made French-Mexican fusion dish of a Croque Monsieur sandwich covered in a creamy, yet spicy green chile sauce. It is a pity that the property is sometimes lacking in amenities (the hotel has no gym, no jacuzzi, the Spa is only available with advance notice, and items on the restaurant menu are subject to availability), but the staff does work hard to make up it during daylight business hours. This place isn't perfect and it isn't cheap, but for anyone who loves history, luxury, and the unique opportunity to sit and sleep on actual European antiques, this place is a must. At this hotel, you are quite literally spending a night at the museum!

Miinukset: The kitchen could be much better stocked in food supplies and the property should also consider operating a bar that is separate from the restaurant and open longer. I was disappointed that this luxurious property was not able to provide ice when I requested a bottle of mineral water in the middle if the night. Did this ruin my experience? Absolutely not! But I do feel that the hotel should work on its shortcomings because I truly wish for it to succeed. I think that the hotel could try expanding the range of midnight snack and beverage options it offers between dinner and breakfast. It could also try acquiring a small jacuzzi and normalizing the working hours of the spa it already has on site. The hotel is beautiful and the staff make the experience pleasant... but for anyone coming from a developed Western country, please be aware that this hotel may claim to be a five star-property, but it is more like a three star hotel with five star furniture and five star customer service. This property *could* be the Ritz-Carlton of San Luis Potosi, but as of now, it functions more like a very luxurious four star hotel.

Plussat: Best hotel I stayed ever

Miinukset: Loved everything

Plussat: Very privileged location, besides having one of the most beautiful views of the city in the roof. There is also a museum inside the hotel, which has well-trained guide who are able to tour you through the history of the place in good level of detail. In addition to the guide, the reception staff is very courteous and respectful.

Miinukset: I recommend reviewing the breakfast included in the room rate which in my view is very weak. For a guest interested in tourism, a well-served breakfast is important, as leaving the hotel is possible to concentrate on knowing the points of interest.

Plussat: Palacio San Agustin is a beautiful historic building with exquisitely furnished with antiques and paintings!It is located in the historic centre within walking distance of most sites. The room was elegantly furnished with a very comfortable bed. The hotel is spotlessly clean & beautifully maintained!

Miinukset: I would have liked a menu in English in the restaurant!

Miinukset: Left my coat and shirt in the closet when checking out. I came back the next day and try to find it. It took the hotel 5 days to do the research and the result is “sorry we don’t have it”. Very bad attitude and no responsibility taken at all. The employee in this hotel is dis-honest, they took my clothes. This shows also poor management and poor staff training in this hotel. I never expected this from a Hilton Group 5 star hotel. It is a total shame and I will never stay in this hotel ever again.

Plussat: The beauty, cleaness, food and service!

Miinukset: I liked everything!

Plussat: Bedding was very comfortable

Miinukset: Everything was good

Plussat: Breakfast was incredible - but so was everything else. The staff was courteous, polite and helpful, the pool area beautiful and relaxing, the rooms were stunning with lovely views. And the hotel itself was really stunning.

Miinukset: We can't think of anything we didn't like.

Plussat: The service in general was great and the location; the hotel it´s new

Miinukset: Seem a little small the pool area and amenities

Plussat: Very nice staff!! We asked for extra coffee for our room and got it with no additional charge. We had a car rental but decided to Uber into town. Was just $89 pesos ($5) each way.

Miinukset: There was a big crack in the sink. Seemed a bit tacky for the Hilton. But we’re easy!

Plussat: Although the restaurant service is somehow limited on what they offered, I liked they were open all the time.

Miinukset: I did not liked few things; the first night it was noise(construction?) I am not sure if it was on the second level...but I was unable to sleep. Second, the air condition was loud and not very efficient, third we order breakfast to our room food was cold and on the side complementary items like sugar, honey etc were very limited (not enough for a single person). For the property price I was expecting an amazing place to stay.

Plussat: Staff is very kind and helpful. I was looking for a Pet Friendly hotel in San Luis Potosí and now this hotel is in my list! Thanks!

Miinukset: No complaints

Plussat: Nice neighborhood. Everything nearby.

Miinukset: The beautiful large courtyard needs trees and more color. It is somewhat cold without better landscaping.

Plussat: Old building

Miinukset: That they charge me double

Plussat: The hotel is nicely appointed and located in a great area located only ten minutes or so from the center of town. I appreciated the layout of the property, in addition to the restaurant, bar, and lobby lounge area.

Miinukset: The staff at the front desk, with one or two exceptions, need some intensive professional development training with regard to check-in and related matters concerning hospitality. It is most likely the worst experience I have had in all the years I have traveled throughout the world. One staff member simply should not be working in the hospitality industry.

Plussat: Realy good breakfast and realy good location

Plussat: We had the property to ourselves and it was amazing.

Plussat: Very pretty hotel. Good breakfast. Nice outdoor space for our dog. Cool lounge and honour bar.

Plussat: Space.

Miinukset: Breakfasts was a little bland and uninteresting.

Plussat: Location, great staff, comfortable rooms

Miinukset: Nothing really, but I would like to make a suggestion to replace the fancy chandelier in the rooms with a ceiling fan since you really can’t keep the room window open for ventilation. (you could, but then you would invite pesky mosquitos) The rooms do have a nice AC, but I would have also preferred some natural air flow.

Plussat: The beds were very uncomfortable. There was no air conditioning due to the season even though it was hot on some days. I stayed fro 2 weeks and they only opened the pool area on 2 days. Even though it was warm out. The pool was the main reason I chose this hotel . Wont be staying again. Also the elevators need a lot of work . On my first day there I got stuck in an elevator for 30 mins with my family . Afterward no one from management even came to apologize or to offer us anything . Very unprofessional. When I went to ask if they could open the pool . They just no . Its closed for the season. When I asked why the A/C didn't work . They said its shut down for the season even though our room was unbearably hot. The best they could do was provide us with fans. This hotel has horrible customer service.

Miinukset: Everything.

Plussat: Despite only needing a single bed, I was given a corner room with bay windows onto the main Street with windows on the side as well. As a result, very bright and lots of room. Blast from the shower was a welcome bonus.

Miinukset: Hotel needs to update its facilities. Things are looking a little tired.

Plussat: Everything is ok

Miinukset: No breakfast

Plussat: The onion soup AND chips were excellent. The buffet was average but nice.

Miinukset: The bed was a little uncomfortable but the pillows were awesome, and a lot at that.

Plussat: Rooms are spacious

Miinukset: Very old!

Plussat: Location

Miinukset: the room and bathroom were dirty, I didn't say anything as I was going to stay only one night. Front desk wasn't very helpful at check-in. No greeting upon arrival from ANYBODY - I wasn't expecting a red carpet treatment, but a "hello" could have helped my view regarding this hotel.

Plussat: I liked the view of the city from both the room and the rooftop, the pool was very nice as well, I would stay there again in return visit.

Miinukset: The bed and pillow weren't very comfortable, the TV needs to be updated to a flat screen TV with cable.

Plussat: This hotel is at a great location, with a great view of the city at a reasonable price. Its facilities are clean, its rooms have modern facilities and the staff is friendly and helpful. Many (but not all) of the rooms have a breathtaking view of the city, and if you like fresh air the windows do open. Parking in the garage below the hotel is limited. One item to consider: on Sunday mornings the main road in front of the Hotel is closed to motorized traffic. There is easy access by side street.

Miinukset: If Hotel is full, parking may be a problem.

Plussat: This was our second stay within one month. We like their corner rooms. We will return to this Hotel when visiting San Luis Potosí.

Miinukset: We had to change dates on our booking. This did not go well for us. The reservations did not go through, and we had no reservations and the time of arrival, however we are now facing a charge for the original dates. Advice to people using booking. Cancel a reservation then re-book, don't modify a booking.

Miinukset: The room had an old wall to wall carpet. The bad sheets where not clean!!! The restaurant smell bed because of luck of ventilation.

Plussat: The facilities are great

Miinukset: No restaurant

Plussat: Very good location

Miinukset: The lobby needs more Air conditioner

Plussat: Rooms were very comfortable and big. Staff was very nice and helpful at times of need. Food was always fresh and delicious although not a lot of variety to choose from. Hotel provides transportation anywhere in the city and driver is very familiar with the place.

Miinukset: Hallways are really hot in summer time. No A/C until you get to your room.

Plussat: I really like the breakfast here, though it may not so mexico, but quite enough for me. It's buffet. The location is good, there are some restaurant in 10 minutes walking. Also, a Walmart and a H-E-B Caretera are nearby, really convenient for people to buy some daily use articles and food. Also, for it's close to the center of city, it need very short time to call the uber to anywhere. The bed and quilt are quite comfortable to me.

Miinukset: The light is bright enough on daytime due to the window. Yet the light from lamps is not enough for me to use the Notebook on the desk.

Plussat: The location is excellent to walk around old town.

Miinukset: First assigned room smell like drainage. We complained and get another room on the other side of the building which which looked worn out and dated.

Plussat: That the Hotel was direct in the city was my decision to book it.

Miinukset: Even at check-in you felt as a petitioner and not as a guest of the hotel. Under pressure, the entire price for the stay was required. The service during the breakfast was very sloppy. Stänig had for services z. B. coffee will be asked. Staff very bored! Breakfast room too small, crowded with groups that had mostly besieged all seats.

Plussat: Clean quiet but staff were not friendly

Miinukset: Nice bed

Plussat: Location and ease of parking. Very nice and helpful staff.

Miinukset: We were early birds. Would have been nice to have coffee ready.

Plussat: The location, how clean it is, the staff was very nice and professional

Plussat: The location and the fact that if there were issues, they were quick to resolve them

Plussat: the location was excellent

Miinukset: the bathroom

Plussat: Breakfast was not included with the reservation so we did not eat there, but it smelled good. We weren't able to buy a plate and take upstairs because it was a buffet either. The hotel is at an excellent location. The room is very wide and the beds were super comfortable. Staff was courteous but did not go out of their way to make sure that your stay was exceptional. I will say that the housekeeper assigned to our room did an excellent job not only was our room neat and tidy but I received flowers from a family member and did not have a vase or anything to put them in so they just laid o the desk. When we returned from our outing she made a vase out of a plastic bottle and put my flowers in with some water. That was awesome! Kudos to her.

Miinukset: I loved the technology in the room, you push a button to turn everything on (TV, AC and lights) and request for room service, but I was not happy with their towel policy. We were three people and for two days I had to verbally request more towels and it was like an act of Congress. They did not have face or hand towels only large body towels. Finally after the three day we each received one towel. There are also no extra amenities in the room like a microwave or mini fridge so leftover foods that need heating later is not recommend taking back to your room. The little coffee shop made the best coffee but they didn't open until like 9am - being a 4 star hotel with international travelers I think they should open earlier. Tourist usually wake up early and need coffee before exploring city.

Plussat: Perfect position in city centre

Miinukset: Breakfast from 7 but only fruit available. Personel started to bring food at 7:30 - 8:00

Plussat: Hospitality is great!

Plussat: I would like Better beds and pillows Water in room include Breakfast include Not charge for parking.

Miinukset: Expensive exchange rate for dollar

Plussat: The hotel is offering a very opulent breakfast. All rooms are refirbished and they are modern and in good conditiones. The employees at the front desk are very helpful and friendly.

Miinukset: I have asked for my invoice several times and nobody email it.....

Plussat: Clean place and nice people good service

Plussat: Clean and quiet

Miinukset: No coffee maker or clock in room.

Plussat: Like a new hotel everything is very clean and comfortable, but the staff is very kind. There a billiard table if you want to play. The location is far from everything, you need a vehicle to move, but it’s inside the north from the industrial sector of San Luis Potosí.it seems in a couple months can be open some food and fun places in the little plaza in front from the hotel.

Miinukset: No restaurants or stores of any kind around.

Plussat: Very good breakfast, clean and big room.

Miinukset: No coffee at breakfast: machine is broken (we noticed the sign already the day before when doing the check-in) but no alternative is offered (went accross the street to buy our coffee). Servingstaff at breakfast need some training: fail to see basic things: run out of glasses for juice and when you ask for them they bring only the 2 you asked for.

Miinukset: The hotel is out the City.

Plussat: facility is new and conveniently located we liked its simplicity we liked how fast the check in process was... and how efficient the staff was loved the coffee

Plussat: Excellent breakfast and clean and comfortable rooms!

Miinukset: It is a little bit far from the city but if you are looking for a comfortable and quiet place, this is definitely a great option!

Plussat: Everything!!!!

Miinukset: Nothing!!! Everything was great!!!

Plussat: I liked the courtesy.

Plussat: Modern, clean, spacious with needed and wanted amenities. Very nice bathroom and comfy bed and pillows.

Miinukset: Location is a bit crowded but fitting for the hotels main purpose, which is assumed local businesses.

Plussat: The hotel is beautiful, great atmosphere in the lobby. Spacious rooms and friendly staff helped make this a great vacation stay. Walking distance to a Starbucks but free coffee and fruit waters are available in the lobby.

Miinukset: This is located in an industrial area so not very walk able. Lots of things in driving distance though.

Plussat: The room and bed are confortable

Miinukset: The location is out of the city

Plussat: Nice room, fast process for Check-in, Check-out

Miinukset: Breakfast offer, missing options of fruits, fruit juice

Miinukset: Cleanliness, and friendliness in service. Run down, absolutely terrible hotel. Unkempt, dirty, and not at all worth what I paid for it.

Plussat: Very good!!!

Miinukset: The internet in the evenings was slow.

Plussat: Check in staff!

Plussat: Rooms were modern and updated. Guest service was great!

Miinukset: No airport shuttle was a let down. They have a hotel van but was told that they don't use it to take guests to the airport. No breakfast buffet. Very slow internet.

Plussat: The bellboy Jose Martinez was extremely helpful and made my stay even more comfortable and pleasant!

Miinukset: Nada

Miinukset: La habitación asignada estaba en una esquina. En frente del hotel había una discotheque de música rock. Imposible dormir, los empleados muy descortés. La noche anterior a la llegada llame para preguntar si podíamos registrarnos temprano, nos informe el señor que contesto que si siempre y cuando se pagará una cantidad extra, llegamos al hotel y no se informaron que no nos podíamos registrar debido aquel el hotel estaba lleno. La experience en si en el hotel fue la peor que he tenido en mucho tiempo. Se formuló una queja, hasta hoy día el gerente no se ha tomado la molestia de llamarme.

Plussat: Located in a safe upscale area of the City of San Luis Potosi, about 5 min to downtown by car (20 min walk). The hotel is extremely clean and with tons of light in the lobby, corridors and rooms. Extreme attention to cleanliness. Security is excellent. Breakfast buffet (Mexican breakfast fare) is very good.

Plussat: Everything was good

Plussat: tripadvisor Jacobo Hernandez and his colleague Many provide me very good guidance when I first time visit SLP, it is my first reason love this hotel and city, very good living experience, clean room, good food, very good location near from downtown center I will choose this hotel next time. Schneiger from China.

Plussat: Location Facilities Very quiet room Restaurants and other places nearby

Miinukset: Limited parking space with mandatory valet parking Breakfast menu needs more options

Plussat: The Garden setting and friendly staff

Miinukset: No coffee maker in room. Was told by booking.com that breakfast was included but then was required to pay. Sheets were stained.

Plussat: Rooms are really big and nice, restaurant is good and location is great.

Plussat: Breakfast was delicious staff was great and were very accommodating to everything.

Plussat: Location is very good and Breakfast it is always splendid; Restaurant Chef and entire hotel staff all great.

Plussat: The location

Miinukset: The room was very small, dark and hot!! You only have a fan that makes a a laud noise to cool and you are not able to sleep well

Plussat: Great location, lots of things to see around it. Quiet at night and lots of close food places!

Miinukset: The rooms had very poor ventilation and no air conditioning which made sleeping uncomfortable even with a fan. We tried to have washing done. Gave it to the staff early in the morning and when we asked about it that evening they said it wasn’t going to be ready until the next evening (which was too late for us as we had to leave before then).

Plussat: Exeptional architecture of the building

Miinukset: 1. Facility's lobby could use warmer color to contrast with the cantera. 2. You could have soft music palying in the lobby 3. Provide tourist information in lobby, specially the many cultural events going on i the historic district. We encounter several by accident.

Plussat: Beautiful foyer, fantastic central location, very helpful staff

Miinukset: Rooms were quite old and a little musty. Would be a fantastic hotel with a few renovations

Plussat: It was really clean and the location was perfect.

Miinukset: I dont like that was no air conditioner.

Plussat: It is rare for me to say that I liked everything. The sizable room was extraordinarily clean, the large shower had plenty of hot water and the mattress was very comfortable. The entire staff was extremely courteous, helpful and knowledgeable. There were plenty of eateries about including a fine snack bar next door and a wonderful French restaurant up the street. What a central location this hotel has in this fine city of San Luís Potosí. There are pedestrian streets to take one to gorgeous churches and lively or restful plazas nearby as well as to shop for all needs, to a beautiful theatre and to fine restaurants.

Plussat: Centric location is convenient but not worth it. I would have preferred to get a good night of extra sleep in a quite and more comfortable room for the extra walk. I will NOT stay in this hotel ever again. The first time I was given a tiny room with no AC and dirty walls. I had to go downstairs three times after I checked in to finally get another room and have a similar situation, loud room and one balcony door didn’t close. I took it because the other rooms not facing the street do not have AC and are quite warm (they have only small windows and a fan). Not convenient during hot weather. AC & Loud vs quite&Hot room, you choose. Rooms are well cleaned and some staff, not all, try to compensate by being nice.

Miinukset: You cannot completely close one of the thin balcony doors to reduce the noise from the narrow streets surrounding the hotel, which are loud and busy until very late night during the weekend. The restaurant of this hotel is abusive, it sold me a small bottle of water by $25 mex. pesos, the same bottle costs $5 mex pesos at the front desk of the hotel. I could not rest and sleep well during my 2-night stay.

Plussat: We liked the central location of the hotel. Many points of interet were accessible from its location. Personnel were courteous and efficient.

Miinukset: Rooms lack a good mirror and rugs need to be replaced. Not enough space for hanging cloths given that it was a room for two adults. Lobby area is too sterile; the sitting area is seldom used, you need to re-design its use. Although you may not be in the restaurant business, the large patio area could usel tables where clients could be served food and drinks. e pleasant background music could be played in the lobby. You've got to engage the senses.

Plussat: good location

Miinukset: no heating. it was very cold

Plussat: Location is awesome and bathroom was very clean, also the beds are very comfortable.

Miinukset: Pool was not working

Plussat: Its suoee close to the cathedrals and the staff were super nice. The pillows are soft and the views are fantastic.

Miinukset: The beds are insanely hard.

Plussat: Just perfect...

Plussat: All the wonderful cathedrals and museums , plazas, stores, arts and crafts

Miinukset: Service on some restaurants wasn’t good

Plussat: The breakfast buffet was excellent, especially the omelette station.

Miinukset: I would have liked dumb bells in the fitness room.

Plussat: breakfast was good. location was good as well. It is not a modern hotel but it is nice. Friendly staff.

Miinukset: Needs to upgrade the lamps so you can charge your phones near or in the night table. Maybe more light for the night time.

Miinukset: Room was freezing ,

Plussat: Perfect location, nice large room, comfortable bed and good bedding, good shower, excellent staff

Miinukset: Somewhat tired, carpet frayed and threadbare in places, towels have seen better days; poor service in breakfast room,

Plussat: The hotel's location made it really easy for us to explore the town center by walk.

Miinukset: Finding the hotel and parking the car may be a bit problematic.