Chengdu hotellia

Plussat: The hotel was very grand and nicely located just outside the city centre but close enough to walk. Its located near the river which gives a stunning view and a nice place for a night stroll. The service was great and the room was large. It was nicely taken care and the staff was really friendly and accommodating, despite the slight language barrier. The breakfast selection was great!

Miinukset: The hotel was undergoing renovations, and thus there was no swimming pool access. The instructions on some of the facilities like the games room was not clear, and the receptionist at that level did not speak English well enough to allow us to communicate effectively. The lounge is great but there is no lift there, as you need to climb one floor up to the lounge. The concierge service in the evening was a little slow. We had to drag our bags on our own when we checked out.

Plussat: Free upgrade because hotel was mainly empty. Big room, comfortable bed, very silent. Staff can't help with everything you ask, but at least do the best they can.

Miinukset: Temperature control in room only worked partially. Breakfast buffet wasn't great, but similar to most Chinese hotels.

Plussat: Good location, adequate breakfast

Miinukset: Can’t change the temperature in the room, one setting for all guests during winter.

Plussat: The hotel was great. We were treated so well from the time we arrived to the time we checked out and the staff there were very friendly indeed. From the spacious reception areas to the spacious rooms, the stay was so welcoming and everything we needed were provided for us in the room. The housekeeping was excellent and prompt despite the lack of English proficiency of the staff. We found the lounge being the most attractive service provided by the hotel, with a variety of food and a comfortable place for us to meet up and have a nice chat over a cup of hot tea. The view of the river is as claimed and since it was so near the river, an evening walk along it was very pleasant indeed. The location of the hotel was also good, not too far from the city centre (500m) and not too close where you will be constantly be reminded of the heavy city traffic. Food in the hotel was superb, but if you are into local cuisine, there are so many around this hotel within walking distances. So are the shops, from convenient stores to shopping centres, everything you need is within walking distance. Breakfast was superb with enough variety from both Western and local selections. Love the fresh fruits and juices.

Miinukset: The hotel although very grand, in general it appears to be dated especially the rooms. Not too much of problem though everything seems to work. I guess in winter the air-conditioning does not need to work but there must be a way to improve the air circulation. The TV selection was OK with sufficient English speaking channels, but the reception was not great as they lack HD quality transmission. The support services was alright, the gym and SPA was convenient, but while we were there the swimming pool was under maintenance, and whilst it is mentioned somewhere that there is a games room, we definitely could not find it. Does not help with the language breakdown. The porter service was fast going up to our room; but when we asked for pick up from room to lobby for check out, it took too long, ending up we had to drag our bags ourselves, which was a real pain.

Plussat: The staff were very helpful in every way as expected from a five stars hotel.

Miinukset: There was no advance information that the swimming pool was under renovation. This deterred me to use the facility that I had paid for! The Public transportation was located slightly further than expected.

Miinukset: hotel looks very old as well as the facilities. staff are ok but nothing to be too impressed.

Plussat: Everything was beyond expectations. Value for money.

Miinukset: Everything was Good

Plussat: The rooms and facilities were very good, The breakfast may be expensive but the selection of food was excellent - this is definitely where I will stay on any future trips to Chengdu

Plussat: All staffs are very helpful and friendly. We feel very homely while staying there. The breakfast is excellent. Tyler at Concierge is superb....always at your service whenever you need. I give 10 marks to Tyler and sure will look for him on my next return.

Miinukset: No socket at bedhead so it's inconvenient to charge your phone at night. Some staffs can't speak English and difficult to communicate but majority is ok.

Plussat: The concierge Vagrent was great and really help us in our stay in Chengdu

Plussat: Close to restaurants, nightlife, and transportation. Very easy to get to from the Chengdu East train station. Nice pool. 25m, not too crowded, good for swimming laps. Good views from the rooms.

Miinukset: All the rooms smell like cigarette smoke. Doesn't matter if they are smoking or non-smoking. Went there with a group of friends and we all experienced the same problem. Standard for China, but I figured the staff would be more on top of neutralizing the odor. They were very accommodating in changing my room because my first one was too smoky. 9 Kwai per page to print at the business center is a gouge in my book.

Plussat: Cleanliness of the room and style of the hotel

Miinukset: Not enough in house information about the hotel's facilities (ie) the operation time of the facilities

Plussat: Everything

Miinukset: All ok

Plussat: Clean and big.

Miinukset: Difficult to deal with staff

Plussat: The room was very confortable Breakfast was very good

Miinukset: We did not have the chance to enjoy the pool or any facilities unfortunately but I have no doubt it would be nice

Plussat: Excellence throughout - top notch hotel and high luxury, very clean, helpful staff who understand English. The pool and jacuzzi are very nice and the comfort of the bed is great.

Miinukset: Couldn't fault anything...exceeded my expectations.

Plussat: Everything, too numerous to mention

Miinukset: Nothing, can't think of any

Plussat: A great stay at a club lounge room.. staff was super friendly and accomodating!

Miinukset: Nothing. All was super!

Miinukset: Toilet cubicle separate from the main bathroom.

Plussat: Facility

Miinukset: Staffs need more training

Plussat: I thought breakfast was a bit pricey. Location was great and close to metro.

Plussat: Everything was perfect!

Miinukset: Nothing:)

Plussat: Beautiful Property I would go back anything.

Miinukset: Everything was great!

Plussat: The people at the Waldorf Astoria have luxury accomodation figured out, from the nice and helpful staff(Benson knows how to provide professional consierge services) to the amazing facilities - everything is dialed to the best possible. Price was reasonable and the value was great - we will come again.

Miinukset: A bit far from the center , but this was known ahead of time. Breakfast overpriced.

Plussat: That’s the best hotel in Chengdu! Also there is big shopping mall next door to the hotel.

Plussat: Service.

Miinukset: Too hot and too dry indoors, AC temperature was not adjustable within the room.

Plussat: Everything on point. Professional staff, fantastic breakfast, comfortable room with good view.

Miinukset: N/A

Plussat: great location

Miinukset: see through toilets

Plussat: Staff were exceptional. The best staff a traveller could wish for

Miinukset: nothing could be better

Plussat: Breakfast was fresh good variety and well stocked and maintained

Miinukset: Elevators require room cards and are fidgety

Plussat: Friendly, helpful staff who spoke a little English Comfortable bed Ease of getting a taxi Decent buffet breakfast choices Two complimentary bottles of water per day

Miinukset: Very limited amount of English language TV channels Lobby seating is very uncomfortable No fitness room

Plussat: We will stay again if we go Chengdu. Very nice service and satisfied with the hotel. Value of money!!

Plussat: Good location and close to subways. Excellent breakfast. Staffs are friendly and eager to help. Clean rooms, had great experience staying in this hotel

Plussat: the staff was helpful as they give me minibar and small fan

Miinukset: 1-the staff don't speak English good it is very hard to Communicate with the staff 2- no minibar 3-AC is not working as they say the whether is cold but it was hot to me

Plussat: Everything was great, staff incredibly helpful, room lovely, location excellent.

Miinukset: Nothing

Plussat: We found the room To be beautifully designed but not very functional. They were not enough drawers We could never figure out the lights. The staff spoke very little English and we could not communicate adequately about various issues Restaurant was not conveniently located.

Miinukset: The staff spoke very little English and we could not communicate adequately about various issues. Restaurant cross the whole lobby

Plussat: The rooms are chic and very comfortable, great combination of East and West. We like the shopping tote, the toiletries for children are great! Love the bathrobe which are just the right fit, unlike the usually oversized ones found in almost all hotels. Excellent location, right in Taiguli, the chic trendy area. Excellent hotel, we will stay here again next time!

Miinukset: The light switches are not easy to operate, and it took us a few tries to get the right lighting.

Miinukset: No one spoke English well. Disorganized staff. Staff did not know much.

Plussat: Wonderful room and location.

Miinukset: nothing to complain about.

Plussat: ambience and location and quality of rooms

Miinukset: a little too dark

Plussat: Great location, wonderfully appointed and attentive staff. We were there for a conference and everything was well taken care of.

Plussat: Top location, great style - luxurious without being glitzy and takky, staff are courteous and speak very good English. Room was spacious with amazing bathroom and comfortable beds. I wish we stayed more. Ohh and the value for money was unbeatable.

Miinukset: Pool and gym were closed due to the health situation - no compensation was offered.

Plussat: I liked the comfort of the room as well as the shower. I pay great attention to the bed and shower when choosing a hotel, and both were really good albeit not outstanding.

Miinukset: I wasn't a big fan of the breakfast as I felt it was a bit lacking in options or some of the dishes weren't too foreign friendly. Furthermore, some of the fruits didn't seem fresh.

Plussat: Delicious seafood buffet, very friendly staff, especially high level service provided by the lovely Coco.

Plussat: Cleanliness and comfortable bed

Miinukset: Wifi didnt quite work

Plussat: Everything! The moment i step in, the staff that checked us in is very friendly. Think her name is Ada? The room is huge & clean.

Miinukset: Honestly, nothing that i dislike. Everything was perfect.

Plussat: Great hotel. Good service. Good rooms.

Miinukset: Room service doesn’t work 24/7. There was a lobby construction. Very annoying.

Plussat: It was very well located, very close to Subway, shops and restaurants and very convenient for sightseeing as well.

Miinukset: It was unfortunate that they are refurbishing the lobby and it was noisy and narrow entrance when doing check in and out.

Plussat: Nice hotel, very close to metro station. Large and nice room

Miinukset: There was cold outside and thus also the room was cold. People at reception coiuld speak better english. The hotel location is a bit off from where it lives

Plussat: Great location, right along the shopping streets. Room was big too

Miinukset: There were traces of cigarette smoke smells that seemed to come from both the room and the air inlets within the room

Plussat: Good location. Close to Tianfu Square and plenty of nice shops near by. Staff were friendly and helped us book a taxi to the Panda Breeding Centre.

Miinukset: Although staff were helpful at booking a taxi to the Panda Breeding Centre there English was very poor in comparison to other hotels.

Plussat: Great location, one station away from Chunxi Road (shopping center). The beds were very comfortable and the bathroom is very clean. You even get free drinks in the mini bar every day.

Plussat: location and value for money

Miinukset: daily clean too quick did not vacuum room when needed

Plussat: Comfy bed, breakfast with variety of food, location

Miinukset: the central heater does not work in one of the rooms but they provided a portable heater, so it is ok.

Plussat: free minibar with softdrinks, good breakfast, good location

Miinukset: WLAN not stable

Plussat: Tilava huone, siistiä

Miinukset: Henkilökunnan englanninkielen taito huono niin kuin yleisestikin Kiinassa

Plussat: Wonderful staff who goes all out to assist you, eager to welcome you. Excellent location, near to Tianfu square. Restaurant Yan Ting has wonderful mini hot pot, must try.

Plussat: staff were very helpful, I have to mention specially for front desk staff Cecilia who was extremely helpful in solving my problem.

Plussat: This hotel far exceeded our expectations. We had good service with some recommendations for how to spend our evening when we arrived at check in. We were shown up to our room by our 'butler' who spoke fantastic English and could not do enough to help us. It was my fiance's birthday on the day we arrived and I had emailed ahead the day before letting them know this. They had decorated the room for him with a very detailed petal design on the bed and a towel cake. Later after we returned from our evening out there was a birthday cake and soft toy waiting for him, which surpassed our expectations! The room was absolutely huge (beyond requirement!!) and was real luxury, with a nespresso machine, international plugs, remote controlled curtains (with a floor to ceiling window looking out over Chengdu!), a toilet with more buttons than we knew what to do with, a huge shower, 2 sinks, a dressing room etc etc... All in all, we had a fantastic stay here!

Miinukset: The pool required everyone to wear a swimming cap and felt more like a fitness club than a relaxing pool. The outdoor pool was pretty cold, even in the 35 degree heat of August! That said, it met requirements but we didn't spend much time there.

Plussat: Very good location, great room (St. Regis suite), breakfast buffet with a variety of choice.

Miinukset: Check-in was a little complicated, but this was mainly due to the current Covid-19 situation.

Miinukset: would be great if the bar on the 27th was open

Plussat: This is the best hotel I know of in all of mainland China. The rooms are amazing and the staff are well seasoned. We will definitely repeat.

Miinukset: Swimming pool requires swim caps and will not have any to borrow!

Plussat: The location is central with easy access to main attractions. The room was spacious with a great king size bed. Excellent staff in the Decanter Bar.

Miinukset: Service was at most average for a St. Regis, it lacked personal care and attention. The breakfast buffet seemed looted at 10AM and had to ask the staff numerous time for replenishment. Bathroom amenities are poor and the shower was clogged with hair of previous guests.

Plussat: Good location, room is well designed n helpful staff

Miinukset: Room service menu can be better.

Plussat: Room was comfortable, clean and room service was excellent during my stay, staffs were friendly

Plussat: We liked the central location and the amazing thoughtful staff. It was our wedding anniversary and the staff surprised us with a cake and bottle of wine! We also celebrated a friends birthday and a discount at the bar was given!

Miinukset: During this time the pool wasn’t open and you couldn’t get room service after 10.30pm. There should of been a small discount for this or a free drink at the bar. We also forgot our deodorant, so perhaps they could have small available if this happens! The soda was free in the room and one day the sprite was not filled up in the mini bar- I ordered two from the room service (expecting to only pay for one but needed to pay for 2) and it wasn’t cheap! Overall, it’s a wonderful hotel!

Plussat: Love the view and its location. It is in the heart of Chengdu. Best location if you travel to city for business. Hotel is attached to 2 biggest shopping mall in the city. Highly recommendation.

Miinukset: the hotel lobby is on the 3rd level, which can be a bit confusing. Considering most of them you will need to exit the compound to the ground level, but you often find yourself trans-passing a restaurant... which is not a pleasant experience.

Plussat: Everything!

Plussat: Ana (manager) was AMAZING!!!! The food left much to be desired but the rest was the best ever.

Plussat: The staff are super friendly and always willing to help. They always go above and beyond and have something pleasantly surprise me in all my stays: this time, I was surprised to receive a birthday cake!

Miinukset: We really don’t have any thing that we don’t like.

Plussat: Good. Price and food

Miinukset: Transportation arrangement

Plussat: Always very nice!

Miinukset: The Villa is just another building, not really a "Villa", kinda of creepy in the night, kinda dark

Plussat: Very modern, very comfortable. Massage chair in room. Good attentive service. Helped me with ideas of things to do when I had some free time and how to get to them.

Miinukset: Very few staff members speak any English. Restaurants and lobby bar deserted most of the time.

Plussat: The locations is very nice, right in the middle of walking shopping area with lots os stores, shoppings and places to eat. Hotel is very clean, beautiful, great view from the room. Breakfast was almost perfect, lots of choices, great way to begin the day. Room was very large, no noise, giant bathroom.

Miinukset: Nothing, I would definitely return here! :)

Plussat: The room was very clean. Breakfast and dinner was great. Very good location and easy to access the panda base. I stayed here on the new year's eve (31st Jan.) and glad to find there was a countdown event at the bar.

Plussat: The hotel location was excellent for shopping with IFS and shopping street around the hotel.

Miinukset: I paid extra for an upgrade to a suite with breakfast included. The unit was generally clean except under the drink cupboard which had dust and a bottle cap left from before.

Plussat: The hotel is a real 5 star hotel, rooms were beautiful, the reason why I gave this rate is because of the following reason; the rooms were to warm for us, even after opening the window, last, the staff at the entrance English skills are limited . Special Thanks to Rihana, she is very professional and friendly! If you have a problem, talk to here and it will be fixed.

Miinukset: Air conditioning

Plussat: Superb location, very closed to chunxi road station exit E1. Perfect room and facilities, great breakfast, nice staffs.

Plussat: Very central location. Amazing Hotel. Very friendly and helpful staff. Everyone of the staff from front desk , concierge to the restaurant was amazing. Nothing to complain

Plussat: Very comfortable bedsheet, perfect location. Everything was high ended. Good service as well. Free minibar.

Miinukset: No windows at the gym.

Plussat: Helpful and friendly staff Nice room

Plussat: Very spacious and high quality room; great air conditioning; great, central location, and fantastic breakfast.

Miinukset: Staff could be a little less personable than other places I stayed in China - could be a function of this being part of a hotel chain.

Plussat: Location is great. The room is clean and large.

Miinukset: I can smell the smoke in the room. Smoking is allowed in the lift hall.

Plussat: The room was spacious snd comfortable . There was a big variety of food at breakfast, both western and Chinese and all found something that we loved. The stuff was very friendly and eager to help. Many of them spoke English. The location is perfect, close to many attractions and restaurants.

Miinukset: I booked the suite, at the room description was written a bad and soffa bad snd I thought it is a sofa that can be opened to a bad. Unfortunately it didn’t open and it wasn’t comfortable sleeping on it. The lobby area was frozen, wasn’t nice to be there.

Plussat: The room was very spacious. They were able to get us a crib for our toddler

Miinukset: Our room smelled like smoke and the air was too warm wouldn't get cool.

Plussat: Great location, very nice comfortable hotel

Miinukset: Needed to pay in cash, could not pay by card (again).

Plussat: Excellent location, within walking distance to the pedestrian street and shopping areas. Room is in good condition. However, in the room we got, there was water leak from the shower room into the toilet room making it uncomfortable to use the toilet afterwards. We requested a non-smoking room, but there was a very strong smell in our room.

Plussat: The location is super nice, there are lots of options for food near to the hotel. The room is comfortable and clean.

Miinukset: The WiFi connection is really slow and poor!!

Plussat: location

Miinukset: Old and worn down carpets and furniture, lots of stains and scratches, bathrooms old and not maintained (see pics!). We didn't like that at the check-in they explicitely say you get an upgrade and then you find yorself in a room like this. If our room on the 20th floor was an "upgrade", I wonder how the booked "deluxe room" must look like - or if they just weren't honest with us?!

Plussat: Locationwise it was a good stay. We could walk to some interesting spots like the "Broad and Narrow Alleys", the art quarter, the "Taikooli" (shopping and restaurant place). There is a lot of hotel options in that zone, though...

Miinukset: The hotel seems pretty impressive from the outside, but inside you quickly realize that it must be quite old and would urgently need major renovation - at least in the floors we had seen. We staid two nights in total - with a break in between for a weekend in the mountains. For the first night, we had booked the basic category "Superior room, non-smoker", for the second stay (which originally should be two nights but after we knew the place we changed it to only one) we had chosen "Deluxe double room, non-smoker". At the first check-in, the receptionist told us he would give us an upgrade and said he was hoping for a nice review for this! Happily we went up with the lift to find ourselves in a smoker floor with a twin bed room. So we turned back to complain as this was not be the sort of upgrade we were expecting. Ended up in 20th floor in a tiny room with a queenbed, but, well, it should be for one night only and booked was the basic category, so what! Furniture was really old, very worn, the footrest of the orange colored armchair full of dark stains, the nightstand scratched, bathroom very old, no shower, just a tub with a curtain. Two days later similiar scenario: we were told we would get an upgrade and clearly now we were excpecting something nice, as the original category had been "deluxe" already. We ended up on the 20th floor again, two rooms away from the first one, same tiny size, same worn furniture!! We were just happy that we had already changed the stay to one furhter night only instead of two. As we were tired, we had a look at their restaurants on the top floor. Carpets and "design concept" simillar to the one of rooms and floors - sort of a travel back in time. I only say, we preferred to walk... Don't get me wrong, I like Crown Plazas, the one we staid before in Beijing (Sun Palace) was fabulous.

Plussat: Good location

Miinukset: Unfortunately the hotel is looking a bit old and tired in terms of decoration. Just old fashioned , dark and drab .

Plussat: A pleasant surprise to encounter English speaking staff at check in. Professional service provided by all. Excellent location, proximity to restaurants and of course the shopping district....

Miinukset: I liked everything about the hotel, I guess after language frustration in both Beijing and Harbin

Plussat: The hotel's location is amazing - few minutes walk from famous city center attractions and sights, and also a very convenient spot to get anywhere from. The staff is extremely helpful, being a foreigner I was helped a lot by their manager to make sure I will be allowed to go to a famous sightseeing places without a problem during the pandemic. The hotel room is clean, the bed is soft, and lights are great to control.

Miinukset: I was quite disappointed by the size of the bathtub - it's either my legs or my upper body could be in the water at a time. It is a very small bath, even for a smaller person. If taking a bath means a lot for you like for me, then you might consider other options.

Plussat: Location is definitely good. Right next to walking street in the city centre.

Miinukset: Facilities inside rooms are ragged, worn-out, and falling apart. Not up to 5 star hotel standard. Somewhere between 3 to 4 star.

Plussat: As a foreign traveller living in China during the COVID-19 pandemic I was obliged to stay in this 5 star hotel. The hotel was located in a great area of Chengdu, a city that like most cities in China is changing rapidly. The hotel was in easy reach to many tourist attractions. You could walk to the 'walking-street,' enjoy hotpot in nearby restaurants and shop for local souvenirs. The daily breakfast was wonderful!

Plussat: This is a great place to stay in Chengdu. Conveniently located and not far from any of the places we wanted to go. The staff were very helpful, particularly Sky at the front desk who helped us several times with booking cars and making plans. The pool is absolutely gorgeous and we wished we had an extra day to enjoy it more. Breakfast didn't have many options for vegetarians and one morning there was ham in an omelet we'd asked for with only vegetables (we'd asked in Chinese so not a language error.) Apart from that our stay was fantastic and we would choose this hotel again.

Miinukset: More appetizing Western options at breakfast and more vegetarian options in general in the restaurant. As mentioned above, we had ham in a vegetarian omelet.

Miinukset: the cleanliness of the room not up to standard.

Plussat: breakfast, and the friendliness of all staff.

Miinukset: none.

Plussat: Location is great, about a block away from the Metro, and lots of restaurants in the neightborhood. The hotel is currently undergoing construction, hopefully rennovation since some parts could use some upgrades. Overall the hotel is very clean and beautiful and has great ammenities.

Plussat: Excellent hotel and friendly staff

Miinukset: No complaints

Miinukset: While In our stay, one of my friend birthday, and the hotel give us some surprise . The staffs are polite and helpful.

Plussat: Pleasant staff

Miinukset: Nothing that I dislike

Plussat: Thanks for the sweet arrangement. Very near to train location. Besides the area has many foods and massage.

Miinukset: The lift hall call, you need to press 2 sides. The water heavily seeped out from the shower area. Be careful

Plussat: Everything else. All the staff were friendly and helpful and made us feel welcome and special. The concierge team were brill and saw to all of our needs and went over and above their care of duty. Such attention everywhere in the hotel, it was a great place to stay and i would recommend it to anyone.

Miinukset: There were noisy renovations going on at the hotel near our room starting at 8am every day and the lighting in the room was dim

Plussat: Pretty decorations. The lobby, was beautiful. The German food very good. Very comfortable. I liked that there was good drinks and snacks at the lounge but too much smoke.

Miinukset: Too much smoke in the bar/lounge.