Chengdu hotellia

Plussat: Very well kept and clean hotel and the airport transfer was the most luxurious we've ever had. The staff going out their way as we had a late flight to actually show us the menu in the car, order for us from the car and for it to be ready in our room when we arrived.

Miinukset: A lot of the staff could not speak English which in an international hotel, wasn't expected. This made confusion of us receiving a meal we didn't order and no availability in the spa when we understood there would be.

Plussat: Ana (manager) was AMAZING!!!! The food left much to be desired but the rest was the best ever.

Plussat: The staff are super friendly and always willing to help. They always go above and beyond and have something pleasantly surprise me in all my stays: this time, I was surprised to receive a birthday cake!

Miinukset: We really don’t have any thing that we don’t like.

Plussat: Good. Price and food

Miinukset: Transportation arrangement

Plussat: Always very nice!

Plussat: Great variety and quality

Plussat: Everything is perfect.

Plussat: Very modern, very comfortable. Massage chair in room. Good attentive service. Helped me with ideas of things to do when I had some free time and how to get to them.

Miinukset: Very few staff members speak any English. Restaurants and lobby bar deserted most of the time.

Plussat: The hotel is beautifully with fantastical facilities which decorated for Christmas.The fitness center was great with Gym.And i like the swimming poor,it's clean and warm. The breakfast was varied with choices,including the western,Chinese and Sichuan local food.Staff here was friendly and helpful. That's a good experience. I highly recommend.

Plussat: beautiful hotel clean and excellent service overlooking 1300 tang dynasty temple

Miinukset: none

Plussat: Fantastic hotel in the centre on Chengdu. We stayed for one night as we wanted to see the pandas. We mentioned what time we were planning to leave and they proactively got a taxi for us so it was waiting at 7am. The facilities are great and there is a fab kids club. They made a real fuss of our 3 year old which made our stay v special. And they didn’t charge for an extra bed for her (which we discovered many Chinese hotels do)

Miinukset: The only disappointment for us was that the pool was closed for maintenance- though there was another one nearby we could have used but chose not to

Plussat: Excellent service by all the staff , from reception to bellboys to chinese restaurant staff. Extremely efficient . superb location.

Miinukset: non Mandarin speakers may struggle a little .

Plussat: Wonderful service! Staffs were very helpful!

Plussat: The staff was very helpful and smiling whenever they see us which made us comfortable. Location was amazing close to all shopping places. Would definitely come back again

Miinukset: Nothing

Plussat: The staff will always exceed the expectations.

Miinukset: Walls are a bit thin

Plussat: Superb service, large and well-appointed room (upgraded), bluetooth speaker and ipad in the room, great design and connectivity All staff were excellent, in particular Cynthia and Amber who gave us a birthday cake

Miinukset: Blankets were a bit too thick for the room temperature

Plussat: Everything was amazing, the location, service, cleanliness. Easy to find, it was in the center of Chengdu, staff is bilingual. The hotel room is well worth the cost for quality

Plussat: The location is amazing, connection with IFC mall is very convenient. Staff always friendly and great english. Certainly we will come back!

Miinukset: Nothing

Plussat: Everything in this hotel is top class. The service, the staff, cleaniness, design, breakfast. The best hotel I ever stayed in. Highest remarks for this hotel.

Plussat: The price is very reasonable, staff at the hotel is veery helpful and welcoming, answer questions quickly and act fast when customers have demands.

Plussat: Spotless hotel, best breakfast ever! Great location, helpful staff, super clean room and bathroom.

Plussat: Decent location, good staff nice design- it was an all round positive experience for our short stay in chengdu.

Miinukset: Note that this is really a hotel for business travellers, there were some families but everyone in the lobby etc were notably annoyed when kids were crying etc- alright for travelling, great for business

Plussat: The room was very beautiful. We loved the bathroom, the furnishings, the massage chair, the TV that was showing our names. The staff was awesomely friendly and attentive. The breakfast was rich. We liked this place very much.

Plussat: Good views and nicely staff

Plussat: Excellent breakfast with good service. Room cleaning is good.

Miinukset: A little bit old hotel. WiFi is a little weak.

Plussat: The hotel is beautiful, the breakfast was great, the staff very helpful. Everything was great!

Miinukset: The hotel was great overall, I think they could be even better at cleaning but I am extremely demanding.

Plussat: The breakfast was good

Plussat: The spaciousness of the room and the Loccitant products. Lots of eatery in the neighbourhood.

Miinukset: Room very warm, feedback to the concierge, they provide alternative room but that room too was warm and in the end, they merely provide a fan.

Plussat: wonderful, the best in Chengdu

Plussat: Nice environment. Room service is ok(provide fruits every day) Breakfast is nice with many options to choose from.

Miinukset: The receptionist in the lobby can be better trained on their attitude towards guests. During my stay, the room cleaning is sometimes not qualified (not provide new roll paper in the toilet)

Plussat: Breakfast, awesome luxury room, very well maintain, friendly staffs.

Miinukset: Nothing

Plussat: EVERYTHING. The hotel is amazing. I do hope that they maintain this quality, with large and comfortable rooms. The bathroom was perfect and gives you a high end feeling. Bed is very comfortable. The breakfast was astonish and offered several options from western and eastern cuisine. One can see that The designer Paid attention to all details in The Hotel, it is very beautiful. More it offers a very good gym and swimming pool.

Miinukset: There is no massage and spa center as described on Booking. In fact they hired a Third party to provide it, but it is located in a building beside The hotel

Plussat: Comfortable with good staff. Great breakfast buffet.

Miinukset: The pool was just for swimming laps.

Miinukset: Lobby and staff poor service.

Plussat: The standard suite rooms are very comfortable, great bed, great shower, with a nice desk for working. The food provided in the buffet is spectacularly good. Conference facilities are excellent. Staff very helpful.

Miinukset: A very minor issue: the WiFi kept asking to be logged in, although it was connected.

Plussat: Excellent customer service

Miinukset: It’s not on the metro line and is a bit far away but it’s a beautiful campus so it’s worth the taxi into town

Plussat: Excellent room and staff. Nice restaurant. Happy to go back there next time. very clean, quiet. Big garden around the building. Grand settings around the restaurant. Impressive decoration. Nice food.

Miinukset: There is a long walk from street to hotel building gate. There are almost no shops or services immediately outside the hotel. Heard it was a military facility that's why its quite remote and "secret"

Plussat: Bed was very comfy and desk personal very helpful!

Miinukset: It was all good!

Plussat: Loved the breakfast. Great options

Miinukset: The staff weren’t so friendly and cleaning lady was lazy to do proper cleaning

Plussat: This is very good hotel to stay for business, easy accessible from airport with very close metro access. Particularly I licked: - very comfortable bed - variety of food for breakfast - very nice staff - quiet and clean room - power socket just next to bed (no need to dive in under the bed or over the window curtain to plug in mobile charger

Plussat: The hotel exceeded our expectations and was a great place to finish our stay in Chengdu. Phil and Reto went out of their way to ensure we had a great stay and the room and facilities were excellent. Good location close to the airport and a short walk to the metro to take you into the city

Plussat: staff are great!

Miinukset: the power socket was not functioning in the bathroom and then in the suite the power socket and the hair dryer was not easy to plug in for it to work either

Plussat: Amazingly helpful staff. I’d highly recommended this hotel

Plussat: Location is great and all the staff are very helpful .also room are very large and clean and up to date . Brakefast is nice and every thing is good . Specialy Maggie and Chrelot those two people are very nice .

Plussat: The facilities are quite new. Didn’t expect the hotel is actually in operation for 2 years. Staff are extremely friendly and helpful. Breakfast is nice with a lot of variety. The surrounding residential buildings are quite creative

Miinukset: Nothing comes up to my mind.

Plussat: Everything was so great! Definitely i'll choose Fairmont Hotel next time :)

Plussat: Breakfast and cleanliness and staffs

Miinukset: The location is far from shopping

Plussat: Nice hotel, good location, friendly and helpful staff. Head concierge Alex was very helpful indeed. Thanks Alex! Wide choice of food for breakfast and dinner.

Miinukset: Longe bar lacks atmosphere. Could be more cosy and inviting.

Plussat: The room was amazing. Electric shades. Nice bathtub. Big bed. Great city view.

Miinukset: The room service wasn’t that good. The food in the description is different when it arrives. Careful with that.

Plussat: Perfect hotel in this busy city, the buffet is fantastic, food great and all round a brilliant hotel, just what we needed after a few weeks touring round china, a hotel where we could kick back and relax

Plussat: Location, hospitality,kindnesses

Miinukset: Non

Plussat: location and staff were very good

Miinukset: when approaching the hotel the first time there are inconveniences subsequent to the fact that the reception is at the 8th floor and you need to park in the underground parking first. the check-out was much easier (exit thru the ground floor)

Plussat: Reception staff 周一帆 is really helpful and pleasant

Plussat: Cleanness

Miinukset: Changing lift to reach room No entertainment at all

Plussat: Overall stay was good, it was strategically located in the shopping district and near a metro station so it's super accessible. Rooms were really good sized and comfortable overall.

Miinukset: The staff barely spoke English and for a 5 star hotel, this was difficult for communication. No one helped us with luggages. There was no pillow menu and provided pillows were really soft. We also had issues with the A/C and temperature of the room that was too hot.

Plussat: Being the only Western visitor whilst I was there, the staff were really good and helpful. Great location and spa was fantastic.

Miinukset: The food, but that's a cultural thing.

Plussat: I thought breakfast was a bit pricey. Location was great and close to metro.

Plussat: Room layout, amenities, location. Shopping mall next door. Late check out

Miinukset: N/a

Plussat: Modern, clean and friendly staff

Miinukset: CNN was the only American news station available. Give me balanced news. Give me Fox News

Plussat: Location very close to subway and a short walk from tianfu square View from the room was fantastic Room was very big and comfortable

Miinukset: Very hard to communicate with staff in the hotel only reception staff spoke a bit of English

Plussat: Clean and spatious rooms. The hotel is located in a not too busy area of Chengdu and close to the subway.

Miinukset: All other guests seemed to be Chinese families (national holiday period). This means noisy people during the night in the corridors and other rooms. The staff was helpful but English could be better.

Plussat: Huge comfortable bed, excellent shower, nice view of river and city center. Easy to walk around town or rent a bike. Convenience store 30m away. Easy check-in/out. Accepts international credit cards. Pool and gym are good.

Miinukset: Table in room was unstable and closet doors did not stay closed, so inside light stayed on. Must have a cap if you swim in the pool.

Plussat: Location

Miinukset: Booked non smoking room but got smoking. Room was tired and needed updating. Staff did not speak english

Plussat: The hotel was what you would expect of a luxurious hotel. 24 hours service, daily room cleaning, good food. Also the river view really stood out to be great.

Miinukset: I missed the little pile of printed out city maps you can usually find in hotels a little bit. Maybe I just didn't see it though. Also it takes a while(about an hour) to get to the attractions of chengdu)

Plussat: Location is superb and the subway is within walking distance

Miinukset: Thete are stains on the floor which I think are hard to remove I was given a smoking room in the smoking floor despite my request for a non smoking room

Plussat: Bed was fantastic and the room very good. Staff cleaned well and bedding was changed regulary. Very impressed

Miinukset: Limited on assistance in matter because of lack of english.

Plussat: amazing bedrooms and late check out.

Miinukset: Nothing.

Plussat: Single male new Zealand the hotel was great staff obliging food breakfast western good choice hotel clean bed soft and roomy lots restaurant nearby Good value

Miinukset: Nothing

Plussat: Location very handy for my requirements

Miinukset: Very happy with everything

Plussat: The waiters are very friendly and the transportation is very convenient

Miinukset: N/A

Plussat: Room was comfortable with a lounge and small table for relaxing and watching TV.

Miinukset: Too far out of the central area. Had to get taxis to go anywhere.

Miinukset: In good faith, I approached this property to alter my check in dates. Despite follow up emails, the Hotel ignored my request. The provided phone lines were out of order or not answered. Even a polite email saying that no changes were permitted would have been professional. Very unprofessional

Plussat: the breakfast was very good

Plussat: We enjoyed every minute of our stay! Very friendly staff, the lounge and the food were really great.

Miinukset: -

Plussat: Comfortable.

Miinukset: Location, services took a long time eg a drinks order at bar, or. Meal order from in room dining. Communication was difficult also

Plussat: Everything. The building itself is perfect, the finishes are flawless and tasteful. The sky lobby is phenomenal with double height ceiling and uninterrupted views. The furniture and grand piano added the finishing touches to a sophisticated lobby area. The smell of the hotel is sensational throughout including lobby, gym, spa and our room. The room we stayed in was unbelievable with the finest highest quality finishes. Everything from the slippers to the toothbrush were quality. The service is the best I’ve ever experienced. From the moment we arrived, the staff were extremely pleasant, professional and friendly. Outstanding customer service that really blew me away. The staff went above and beyond and really made our stay exceptional and one that cannot be replicated anywhere else. The location is right in the heart of the city and perfect for shopping, dining or just enjoying the beautiful surrounds.

Miinukset: I loved everything - it really is the best hotel I have ever stayed at.

Plussat: The room was very beautiful, spaced, luxuriously, staffs were very friendly and helpful

Miinukset: The food’s taste in the Spice Restaurent has room to be improved

Plussat: The staff went above and beyond their duties, plus the room were impeccable.

Miinukset: Loved everything.

Plussat: The location is fine only 5 minutes away from CBD. It's pretty close the People Park and only 10 minutes walking distance.

Miinukset: We have two young kids with us travelling but only a big double bed available. One of my kid needs to stay in the sofa.

Plussat: Service ! Service! Service! Maria from the front desk helped us a LOT ! From air port problems to any small problem or question we had ...thank you Maria !!!

Miinukset: We liked it all

Plussat: The quality of the room and the hotel in general

Miinukset: Staff limited English, communication was a problem, the service in the club restaurant wasn’t the normal Ritz standard.

Plussat: The excellent staff. They were friendly, courteous, helpful and very eager to please. We honestly liked everything about our stay and the hotel.

Miinukset: Nothing

Plussat: 5 star service in all aspects. From the drivers to the concierge even the GM went out of his way to make us feel at home...Book a club lounge room just for the breakfast and best cappuccino in China!

Miinukset: That we could not stay longer...

Plussat: The executive happy hour was amazing, food and drinks with a great view and English TV news. We enjoyed the taste of home in the afternoons. The service was above and beyond. Rooms were clean and cool temps on hot days. They gave us a card in Chinese so we could always make it back easily in any cab. The concierge was very helpful and got us cabs to all the places we wanted to go, like the pandas and Jyn Li street. We walked around the neighborhood around the hotel and found great shopping and lots of people watching. A park with lively walking paths and exercise equipment was right across the street. There also was a Starbucks only a few feet from the front door! What a beautiful place to stay and explore Chengdu, at a fraction of the cost for a similar hotel in New York or LA!!

Miinukset: I can’t say one negative thing about our experience.

Plussat: I have been staying at this hotel when visiting China work, it is a comfortable hotel, and staff are very nice. On this occasion, my colleague forgot something in a taxi when getting dropped off, hotel staff by the name of Lily Yu was so amazing she went out of her way to track the taxi down and get my colleague back her belongings. We couldn’t thank Lily Yu enough. Besides this the hotel is always clean and comfy to look forward to.

Plussat: We have stayed here several times last couple years and the hotel only gets better. I check in with quite a cough form pollution in INDIA, The desk clerk ordered a ginger lemon tea. Someone was always able to help. Rooms and facilities are well taken care. General Manager all ways pops up to say . Great hotel in one of chengdu's hip expat areas

Plussat: The staff were delightful and helpful - many with good English (but if they didn't have good English, they always sought help; so I never felt that I was being ignored. The breakfast is quite good for westerners - may not wish to have the chili paste in the omelette! And they offered a British-Aussie favourite of "Fish'n'Chips" on the room service menu and happily served this in the restaurant too. Good value!

Miinukset: Unfortunately the hotel swimming pool was full of swimming lessons (presumably local "subscription members" - it would have been nice to have one or two lands for guests of the hotel to share. On departure the Millennium Hotel branded bus was departing to where I was going - the airport - but it wasn't available for me to catch. I ended up in a taxi about a minute after the bus left ...,, so if this is a regular departure perhaps they could allow individuals on the bus - a little lateral thinking guys...

Plussat: The restaurant was amazing. The tang palace is a must try for dinner

Miinukset: No pool, things always out is supply.

Miinukset: too short notice that warm water will be off for the next 24 hours. Refund for roomrates was not possible.

Plussat: Room, breakfast, service

Plussat: The bed was so comfy, everywhere was so clean and tidy. I couldn’t fault this hotel the staff where amazing. Would highly recommend!

Plussat: Good location for where I needed to be. Staff very helpful, rooms spacious, modern and clean. You

Miinukset: Breakfast not very inspiring, (although I only had one breakfast there during my 4 night stay). I have stayed at three other Chengdu 4/5* hotels in the past and this was the least exciting. Also on my final night I was late back to the hotel and asked for a bottle of orange juice - I was told the bar was closed (00.30) and there would be orange in my mini bar - which there wasn’t - just Diet Coke and Perrier. I was told I would therefore have to go to the local shop around the corner. Mmmmmm

Plussat: Clean, comfortable, good location, excellent executive lounge

Miinukset: nothing to think of

Plussat: Great view, great staff, great room!

Plussat: Absolutely fantastic stay during my first time in Chengdu! I had an awful time at the airport and upon my arrival staff greeted me with bright smiles, opened my car door and took my luggae in. The receptionist was polite and i was delighted to hear that my room was upgraded. This was a great treat after the awful flight I had. The room was clean, spacious and beautiful with a nice view and I wish I was able to stay longer. I will definitely return when I next come back to Chengdu! Good location, close to airport and not far from the centre too. Absolutely fantastic!

Plussat: - Breakfast good and not expensive - location generally good - wifi

Miinukset: - not being allowed to swim in the pool as we didn’t have swimming caps.

Plussat: The location and staff was very good. Specially Peter at the reception who knew good english was a very humble and professional guy.

Miinukset: No spa

Plussat: Service was amazing. Air conditioning was awesome. Breakfast was really good. Located half way between the airport and the pandas is perfect. I'd definitely recommend staying here

Miinukset: It was a wonderful experience,i spent 13 nights here . Specially the duty manager Peter was very cooperative with us.

Plussat: Very well located. Room are cleaned and spacious.

Miinukset: You should know that to access the swimming pool you need a swimming hat. You can buy it directly at the pool but it is worth 6€ !

Plussat: Location awesome Great friendly staff.

Miinukset: Cannot fault this property

Plussat: hotel is in a good location within the city centre. easy access to metro and shops and restaurants closeby. room was clean and comfortable. There is a buffet breakfast that was ok and pretty cheap.

Plussat: Everything

Miinukset: Nothing

Plussat: All Good

Miinukset: There was nothing I did not like.