Ckoi Atacama Lodge

The serving personal were friendly, there was free coffee, water, and fruit.

The hotel manager Pia. We were with 6 persons and we had bought excursions for 3 days through the hotel. The first day , a full day excursion, costed Clp. 50.000 per person, and should have taken us far away to the red rock mountains and high altitude lagoons, and on our way back to the lower salt lagoons with flamingos. However the road to the mountains was closed, so we only made it to the flamingos, and stopped as an alternative in a small village on our way back. Later in our hotel, and after a (too) long discussion, we agreed with manager Pia that, as a compensation, the last day excursion (Clp. 25.000 per person) should not be charged to us. However, when arriving back home, we noticed that the money was unrightfully taken from our credit card account. We find this way of doing totally unacceptable and want our money back.