Borovets hotellia

Plussat: Everyrhing is perfect

Miinukset: We stayed in finland house. The space inside - especially the bath and one of the rooms is too small for high and large persons.

Plussat: Excellent and consistent overall quality year after year. Keep coming back here for more than 8 years and it is amazing every time.

Plussat: Very clean and the nature around is just beautiful. In summer or in winter it has a great location situated just next to the ski slopes and has a great surrounding. We also slept in one of the small finish houses and they were lovely and very cosy and warm.

Miinukset: To be honest I left a bit disappointed from the hotel. My expectations were big as per the price and the photos of the spa. The disappointment started when we wanted to checkin a bit earlier and the reception staff was unfriendly and took quite some time to give us the key for the room. After which, I expected a grate spa experience as the information a read for the facilities promised a lot. However, the steam bath was cold and almost not functioning the herbal bath was closed for usage, the Lancôme bath was also temperature warm and was supposed to be 85 degrees. The pool temperature was said to be 29 degrees but it was not more than 24. Anyway, it was not what was promised for and what we paid for. Last but not least, we had a MOUSE in our hut, so we were struggling to get it out all night, called the staff and the only thing they managed to do was to cut its tail off and the poor mouse hid away somewhere so we did not manage to take it off the room. All in all the hotel was not worth the money in my opinion. It might have been great some years ago but now you could see that they do not invest much in it at least not in the summer months.

Plussat: - very good SPA - pleasant staff at the reception and in the SPA center - beautiful nature around the hotel - lots of sport activities to practice

Miinukset: - the lady at the restaurant was very haughty which is totally unacceptable - our room 505 was definitely not a 4-star room. I hit my head twice on the shortened roof above the bed. I complained at the reception and they brought me ice. I told them they have to do something about it and they were kind enough to say they will do their best. - small elements in the room ruin your stay. The shower cabin could not close very well and had a hall through which water can go on the floor into the bathroom. The net against mosquitoes was torn.

Plussat: Beautiful hotel surrounded by nature. Lovely staff, great food. I was pleasantly surprised by the Vegan menu in the restaurant. As I was visiting during my Birthday it was wonderful receiving a special selection Yastrebets wine from the winery as a present!! Loved it!

Plussat: Outstanding service, great location, excellent breakfast.

Miinukset: Bathrooms are rather small but clean and well equipped.

Miinukset: The herbal sauna wasn't working throughout our stay and guests weren't notified. It is one of the main reasons we visit the hotel.

Plussat: The quiet location of the hut in the forest

Miinukset: The restaurant was a bit overpriced

Plussat: Extremely friendly staff at reception

Plussat: The position near the forest is great. We are very excited about the cleaning and private terrace. The breakfast was good, and the food at the restaurant was good too.

Miinukset: A poor light in the first room at the ground floor. In case is cold in the summer the very small heater is insufficient.

Plussat: The location was perfect for both hiking and leisure, and the cables added a special experience at a reasonable price. the food was very good, breakfast was lovely and fresh, we also had dinner at the hotel restaurant several times and liked it very much. The staff were very nice and attentive to our needs.

Miinukset: The beds were discent and simple, the WiFi code was a bit of a hassle.

Plussat: Professional services

Plussat: The staff was very helpful, perfect location, great breakfast, cosy room with wooden walls, everything looks new and clean.

Miinukset: Even if the staff was very polite and helpful they need some more training. It took quite some time to register us and 3 people were there simultaneously in order to make 1 registration.

Plussat: Great location for accessing the mountains Free parking really helpful Super clean hotel both in the room and all the communal areas Reception staff spoke good english

Miinukset: 50 stairs to room and no lift. Paid for spa bath but not working. Hotel said they would fix it but they didnt. Very disappointed - no refund offered Breakfast a bit random - several things on menu "not available"

Plussat: Great chalet, we have stayed 4 times in the past but usually in the winter. Comfortable, clean, great location and very quiet.

Miinukset: Breakfast wasn’t as good as in the winter, more continental, but still more than adequate. Staff were lovely but this time some staff were new and definitely weren’t up to speed! We arrived late, the night porter didn’t know what time breakfast was and when checking out the card machine wasn’t working so I had to get cash out, but this could’ve been a bank problem. Non of the issues would stop us staying again and we’ve already booked for next year!

Plussat: Very clean rooms, with everything you need. We stayed in a room with a balcony which had a beautiful view towards one of the ski slopes. Very beautiful garden with lovely flowers (if you stay in summer time). Tasty breakfast in an irish inspired restaurant/pub.

Miinukset: The stairs were a bit steep and round and there was no elevator so it was a bit difficult to bring the suitcases up in the room.

Plussat: Location, food, service

Miinukset: The bed, the cover and the pillow

Plussat: The breakfast was amazing. Hotel is extra clean and nice! Spa-zone is huuuuuge with a lot of different options. The pool is clean and of normal size.

Miinukset: Our bed was made of two beds)) And there was this gap between us, really annoying.

Plussat: After the renovation the rooms are brand new, cosy, functional and stylish! The location makes for a lovely view in any direction. Breakfast is great. Parking can be used for free after checking out.

Miinukset: The pool area is pretty Spartan, small, crowded and improvised (not in a good way though). Massages are super overpriced by all means compared to the rest of the hotels around and for Bulgaria in general.

Miinukset: Impolite staff in the swimming pool, being rude for some reason towards us. Except that, the rest was simply perfect! Would go again, for sure.

Plussat: Perfect location Very good breakfast

Miinukset: When traveling with a small child (or big luggage) the access from the car park to the reception and from the hotel towards the breakfast room is quite difficult involving several stairs and no elevator.

Plussat: Great location, newly renovated, fresh, clean

Miinukset: Bathroom, newly renovated, yet again so tiny that its dangerous : (( There is no children' pool., which is big disadvantage

Plussat: The staff is really kind and helpful

Miinukset: I wouldn’t have booked if I knew about the moto event, it was far too noisy and overcrowded

Plussat: Location, spa facilities, view from the room

Plussat: The room and facilities were very nice

Miinukset: The central air was not on and the rooms were a bit hot unless you opened the balcony door

Plussat: The hotel is recently renovated. The family room is large enough to accommodate 2 adults and 2 kids. Baby beds are offered free of charge. The hotel personnel is very helpful, friendly and welcoming.

Miinukset: During the summer the only fruits offered for breakfast were pineapple and bananas. What about all the local fruits like watermelon, melon, grape, plums, peaches...

Plussat: Great pool and spa facilities, great buffet breakfast. Staff very nice and friendly.

Miinukset: No black out curtains. Overfilled parking lot.

Plussat: Perfect hotel for your stay at Borovetz. Nice spa, good food and friendly staff.

Plussat: The hotel was clean and well run. Full marks to Rose! It is located about 10 mins walk from the ski resort of Borovets along a quiet tree lined road. Ask for a room with a balcony and view of the mountains. We really enjoyed our stay in September. Weather was lovely and it was an ideal base for hiking trips in the mountains. Great value for money too.

Miinukset: What is not to like in this beautiful place?

Plussat: The swimming pool was warm , nice for kids The room is spacious and convenient. The hotel was full but still everything was functioning properly. Nearby there is a walking way to amazing mountains view Black rock

Plussat: The breakfast was excellent, variety of choices, clean premises and lovely and helpful staff at the reception. Keep great work and keep smiling. We really enjoyed our stay. We will come back.

Miinukset: The noise in the evening hours from screaming children running around at 9-10 pm was annoying. Not many Bulgarian cuisine restaurants close by the hotel.

Plussat: The pool, breakfast, the location in the forest.

Miinukset: There was a party in the restaurant and we had to listen to the loud music until late in the night.

Plussat: Nothing

Miinukset: Room, bathroom and bed

Plussat: - pretty good, but there are traces of usage - the atmosphere of a traditional restaurant is nice; food is delicious, wine is good - we liked the sauna and the relax room of spa - the hotel is a good base for pleasant walks in the nature

Miinukset: - the gym is very small and poorly equipped - the room near the elevator is quite noisy

Plussat: Very nice facities , amazing breakfast, big and warm pool and nice spa.

Miinukset: The hotel charges 5 euro per bath robe for the spa which imo is supposed to be free of charge as in other hotels of that rage. The corridor between the pool and the spa was freezing cold. The hotel is 20 min walk from the center.

Plussat: The location (near the gondola), the staff was very helpful (I had a late checkout because of the flight and they really helped!)

Miinukset: Everything was good except the breakfast (or maybe I didn't choose the right one)

Plussat: possibility for bringing your pets

Miinukset: extra charge for pets was applied, even though it was stated extra charge would not apply for dogs. Apart from that, everything was awesome- recommend it

Plussat: Cleanliness, peacefulness of the back yard, astonishing view from the window, close to Yastrebets gondola, nice and polite staff

Plussat: Excellent hotel. Nice and hospitable staff, spacious and clean rooms, good food and very convenient location. The place proved excellent for our family weekend.

Plussat: Perfect place for hiking yrips.

Miinukset: Employees could be a liitle more kind to the guests.

Plussat: Half board, very good value for money

Miinukset: Very dated property, had a charm but it needs a bit of an upgrade

Miinukset: The elevator.

Plussat: Everything: location, clean, view, price, breakfast, dinner, bar, things to do in the lobby, air, parking, near gondolla, nice stuff, nice terrasse, everything simply great.

Miinukset: The dinner included in the price could have been a bit richer.

Plussat: Everything excellent!

Plussat: I booked a Single Room. I paid B$58 / US$34 per night for Half Board. Hotel Ela is a big hotel. My room was on the 3rd floor. The hotel has a lift. My room was an average size. The room was listed as a ‘single’ but had a double bed. It had no aircon (presumably because it is not normally needed) but it did have a radiator for the winter. The ensuite bathroom was small but adequate. The shower had good power and plenty of hot water. It had a mini fridge and, surprising, a TV that had several English speaking channels: one of which was movies. The room had good storage and a wardrobe. My room had a nice view out over the gardens. There was wifi in the room but, sometimes, the signal was weak. Wifi was much better in the ‘common areas’ like the downstairs bar. The Breakfast Buffet was served in the downstairs restaurant. It was a ‘typical’ Bulgarian breakfast. They provided cold meats, cheeses, olives, tomatoes, cucumber, breads, and jams. In addition, they provided a warm option: boiled eggs, scrambled eggs, sausages, and croissants. Fruit, yogurt, and cakes were also available. There were drinks machines providing bottomless tea and coffee. At breakfast I saw, perhaps, 6-10 other people. At Breakfast (presumably because there were so few people to cook for) we were asked to select our 4-course Dinner options. The hotel provides a free Fitness Centre. It also provides a Sauna at extra cost.

Miinukset: Nothing. Everything was good.

Plussat: Location, big room, Good food

Miinukset: I only didnt like that the pool ans spa are not in this building and can be used for extra pay.

Plussat: Breakfast very good , also diner was very nice. Room was spacy and clean . Big bathroom . Very friendly staff . Perfect .

Miinukset: Nothing

Plussat: Very close to Yastrebetz lift and very cosy.

Miinukset: Everything was right!

Plussat: good brekfast and dinner, late check out, nice staff, clean room

Plussat: Clean, cozy and comfortable with a nice view towards the forest. The breakfast is great with sufficient choices. I will come back to this place.

Miinukset: You have to pay for the internet in the room. There are no power outlets closer to the beds or closer to the table. I had to move the bed to get access to one. No plates in the kitchenette or I couldn't find one myself.

Plussat: Great location

Miinukset: 1. There is a citcgen but no cutlery only two glasses and cups. I would expect a place with kitchen to be also at least with plates, forks and knifes) 2. The sheets on the sofa bed was old and torn

Plussat: We stayed for one night and had an apartment with one bedroom and two beds in the livingroom (we were 5). it was enough for one night and the apartment was clean. the staff was nice and helpful. decent breakfast. overall it was a nice stay.

Miinukset: the restaurant at the hotel closed pretty early on a Saturday (at around 10:30) and after 9:30 they only served pizza and salads, but it was ok for what we wanted.

Plussat: The staff was very friendly and the room was cleaned every day with clean towels provided also every day. Also, the location of the hotel was very good.

Miinukset: There had a kitchenette but there were no dishes, forks or knives there. There were just some glasses and some small spoons and nothing else in it which makes it a bit useless.

Plussat: Sijainti, osa henkilökuntaa oli ystävällistä. Hyvä ruoka ja kiva ravintolahenkilökunta.

Miinukset: Respassa palvelu vaihteli, palvelualttius osalla 0. Osa henkilökuntaa ei nähnyt/huomioinut asiakasta.

Plussat: good pillows and mattrasses

Miinukset: No atmosphere, the place felt very impersonal

Plussat: The location, the wood, the air.

Miinukset: Na

Plussat: Very impressed with the design and the aesthetics of the club hotel, the comfort of the spacey accommodation, the facilities, the food quality and variety, the restaurant, the spa and the parking ! Amazing customer service ! Highly recommend !

Plussat: Amazing hotel. Really nice staff, awesome room, great food. It was perfect.

Plussat: Highest standard Fabulous Club and spa.Amazing spacious accommodation.Delicious healthy food.Impeccable friendly customer service.Highly recommend.

Plussat: The personnel was extremely polite and friendly, the food was great with fresh vegetables, the room was spacious with a magnificent view, overall everything was great! I’d visit again :)

Miinukset: The only missing bit is there isn’t an inside children playroom, maybe something to add for the winter season.

Miinukset: Food, cleanness, small spa, sauna was not working properly

Plussat: Plesent and helpful staff. Decent food. Exellent value for the money. We were allowed a late check out without a surcharge.

Plussat: I have liked the customer service and the Spa. The rooms were clean and bright with a great view. We actually received an upgrade of our reservation.

Miinukset: The terrace didn't have any ashtray, or chairs.

Miinukset: We got a one bedroom apartment in a building that was under renovation. strong smell from paints. even with window open I could not breath.

Plussat: The size of the room

Miinukset: The cleanliness of the restaurant

Plussat: The room, hotel location inside of the forest, the quiet from the hotel area.

Miinukset: There were some paint exfoliation on the walls especially in the SPA area.

Plussat: Huge room for three of us, clean room, best food I have recently eaten at the hotels, clean pool, and quality spa

Miinukset: Nothing, all recomendation

Plussat: Exceptional location in the woods. The hotel is nice and the rooms simple and clean,

Miinukset: The breakfast was below the overall quality of the hotel standards

Plussat: The breakfast was good. The toilet was spacious in comparison with the room that was too small even though we have booked a comfort one.

Miinukset: Everything else was a complete failure. Firstly, when we asked for a late check out on Suday, the receptionist wanted to charge us extra money per hour, after confirming that the room is not booked for that day. Nonsense! Secondly, the room was too small and the bed was uncomfortable. The curtains were there solely as a decoration, there function to prevent the sun entering the room apparently wasn't fulfilled! I really don't understand why this hotel has that high reviews! We won't go back, once is more than sufficient!

Plussat: We had a good stay in general without having something exceptionally good to mention, but also not something quite negative. Pool and spa facilities were clean and good for a hotel of that size. So nothing extraordinary, but a decent hotel all in all.

Miinukset: We had half-board included. The dinner was quite rich in choices but very poor in taste and cooking quality. Breakfast was better but still quite average. Heating was puzzling in our room, too hot without a way to manipulate it.

Plussat: Everything was over expectation. We were traveling out of the sky season just for quietness and fresh air. On Sunday we were the only guests in the hotel but everything was on, pool was open, all personnel available, a-la-carte restaurant open serving us everything in the menu. One special mention and thank to the personal and manager: I got sick during the journey and had to return home and go to hospital. Although we were reserving for 4 nights the staff understood my situation and charged us only for 4 nights. Thank you for your hospitality.

Miinukset: Everything was over expectation.

Plussat: Pool Food Kindness Sauna.

Miinukset: Maybe too much chlore in the pool ..

Plussat: Everything is ok

Plussat: rooms where big and comfortable and contained everything we needed. The rooms where cleaned every day and fresh towels and robes provided every day as well. The staff was helpful and any request's we had where dealt with promptly. The pool area was lovely and the sauna was nice and hot which made a great finish after a long day of skiing. The food in the evening was lovely especially the soups where quite nice.

Miinukset: The hotel had a shuttle bus which brought us in to town and back to the hotel for skiing but unfortunately the last one back to the hotel was at 5 pm which was way too early. We had dinner starting at 6 pm and after that we wanted to go back to town for a few drinks or to do the night skiing . As the hotel was a good bit outside the town we had to take a taxi in and out every evening which was quite expensive. The water in the Jacuzzi was cold in fact it was even colder than the pool itself which is quite strange so I used the Jacuzzi as a plunge pool to cool of after the sauna instead.

Plussat: It was great

Plussat: The room was nicely furbished, the breakfast was tasty and varied,the overall celanliness was very good.The bathroom had free toiletries,was clean and the shower had good water pressure with plenty of hot water.The room had a small balcony overlooking nature.Close to the centre.Good money for value.

Miinukset: The matress was worn out,not comfortable at all.The sheets had holes in them,not a thing you would expect at a five star hotel.In the morning the restaurant is packed so it may be difficut to find a table.Also the staff wasn't very welcoming or helpful.In the morning there was a problem with the water,meaning it wasn't any available.

Plussat: Excellent location and building! I should definitely come again to visit it!!!

Miinukset: It needs more staff during this time of the year!

Plussat: Overall, we quite liked the place. The room was spacious and clean, bed was comfortable, breakfast was very good. Hotel itself is very close to the ski lift.

Miinukset: The internet was not great - kept constantly disconnecting. I was a bit surprised to be charged for using coffee machine in the room. As for 5* hotel room service could have been better.

Miinukset: Saunas didn’t work, even in the day when we asked at the reception to switch on. The receptionist was unfriendly when we asked for any compensation. Cold water in the pool No possibility to relax after hiking

Plussat: They were answering all questions, and were open to help us find a parking spot when the parking was full.

Plussat: Location and rooms

Miinukset: Breakfast cold

Plussat: The breakfast was very good

Miinukset: In the first room the beds were very soft. We moved to another room and the beds were to hard. Also, because of no central air, we had to open the door to the balcony and there was a loud fountain that kept us up.

Plussat: Location

Miinukset: Food and the pool

Plussat: The location is good and the food was delicious!

Miinukset: Not all of the advertised SPA facilities were operational. During the whole stay there was a cat locked in the backyard, from which there is not exit except through the building and the personnel could not catch and release it while during the nights the noise made by the animal was heartbreaking!

Plussat: What we liked was that the hotel was located far from the center of Borovets, and it was quite and peaceful. We went there to relax. The pool was okay and there was a man who was cleaning the surface around the pool so that there are not any incedents. The breckfast was fine, not much different products, but we had everything we need to have a nice breakfast.

Miinukset: What we didnt like was when we arrived, the receptionst wasnt there and had to wait 20 min and more to come. When we went to the room, what we saw on the pictures wasnt the same as the reality - the funiture was old and the room actually smelled like old. I didnt feel that the room was cleaned at all. There were hairs in the bathroom which was disgusting. The matterss was so unconfortable that i couldnt sleep 2 night in a raw. For a 4 star hotel this should not be an issue. Another thing was the corridors smelled like a kitchen and all our clothes smelled of food.

Plussat: Quit nights Good breakfast!!!

Miinukset: The man on the swimming pool doesn’t now how to communicate. Couldn’t take a shower for 2 hours ( there was no running water.) was

Miinukset: At 9.30 there was nothing left for breakfast, all empty tables. After I announced the staff, nothing happened after 10 minutes.

Plussat: Great, quiet location near the woods

Miinukset: Only one staff member (younger guy with glasses) spoke English - with the other people at the reception there was trouble communicating. The bed linen was synthetic, I personally don't like that

Plussat: The size of the rooms, the lady at the bar (very polite and professional), the clean air (not really a part of the hotel).

Miinukset: The staff, except the bartender (kudos to her, absolutely amazing service) were slow, indifferent and overall impolite. The room, whilst enormous, was in shabby and dirty overall state. The breakfast was a disaster and the food was terrible. Overall, there are far better options in this place.

Plussat: there was a conference in the festa chemorkovo hotel, so they moved us to festa winterpalace.. which was a kind of upgrade. the stay there was great. The breakfast was reach and tasty. There were free facilities such as sauna and swimming pool. there was also free parking for guests.

Miinukset: Nothing

Miinukset: The service was really bad. Staff was not polite. The elevators were dangerous for people's life. Water in the pool was cold... Nothing was right. There was no cleaning in the rooms if you do not call them. The top of our bad experience was not giving a bills for almost everything. We were paying and nobody gave us a document for that. The carpet was dirty in our junior suite. Our toilet was smelling as well. Only the breakfast was not bad, but it was the same for three days. I DO NOT RECCOMEND that hotel to nobody... Sorry Festa hotels...

Plussat: The staff was polite

Miinukset: The hotel facilities e. G. The elevator was with broken buttons, doesn't working properly

Plussat: The parking is Huge and FREE. There is good rich breakfast included. The location is good and is very peaceful.

Miinukset: My disappointment came from the stinky bathroom drainage. Even when I rised the issue it seems that the staff knew about the the smell comming from the bathroom but they didn't really care. The mattress springs was in visible disorder even thru the bed sheets. The hotel doesn't take responsibility for missing valuable items if they are not placed in the room safe on additional charge of 7 BGN per Night. However I took the risk and nothing bad happen to me. There is a mini fridge in the room but its empty Few Nescaffe capsules left on the desk of extra charge of 2 BGN each but the coffe maker capsule slot was dirty. The last few hundred meters road before you reach the hotel is in rough condition.

Plussat: Clean and comfortable beds, overall clean. Nice area.

Miinukset: Bathroom, WiFi not available

Plussat: I liked it is a Shale- a special hut, alone in the snow, the kids loved it. best best value for money have a great shuttle- taxi for families from Sophia airport.

Miinukset: when we wanted go to the pool, we had to dress up because you have to walk from the hut to the hotel- outside. also, getting to breakfast and dinner, walking outside in the snow. bathroom is not very commutable

Plussat: Large rooms and comfy beds

Miinukset: Poor quality breakfast cereal and coffee/tea

Plussat: The location was good and the room was big.

Miinukset: There was a huge iron burn in the floor in the room

Plussat: Gest house was more than ok, except bathroom and windows. Bathroom does not have separate place for takong shover, so everuthung inside is wet including toale paper when you take shover. Windos are or small or they can not be half opened, it might be just matter of repair. Whole house is dark during day, and that is a problem if you are there during day. Everuthing else was more than ok, but we did not see stuf, and we havent give any of our datas when we were leaving place... So price vs money, good proportion, if you can mamage wet toalet paper and little light, during day

Miinukset: Bathroom and windows

Plussat: The staff

Miinukset: The shower

Plussat: The place and surrounding is beatiful.

Miinukset: At summer time the reception works only half time... Alot of shops are closed. When we got to the hotel at 18:00pm.. No one was there and it took us 10-15min to ring the bell.. Then a nice old man "the house keeper" went out and called on his cell to a woman and only then he opened the villa door for us.

Plussat: Location great, Room very clean, Reception staff friendly, Ski room ideal with nice staff, breakfast was adequate, Massage was superb in fairness. Restaurant was nice and clean with good staff.

Miinukset: Evening meal didn't look that appealing so we ate out. Bathroom underfloor heating wasn't working ?

Plussat: Clean and comfortable apartment. Great location. Great hot water

Miinukset: WiFi did not work, just outside. The water in the shower was on the floor of all the room

Miinukset: No shower curtain, no key to the bathroom door.

Plussat: location, room

Miinukset: food, hotel staff

Plussat: Location

Miinukset: No everyday cleaning.