Borovets hotellia

Plussat: The hotel is amazing, the staff are great and very friendly. Everywhere is spotlessly clean, there are personalized cards in the rooms that welcome you! We were there in December and everything was decorated for Christmas! It was so warm and cosy! The restaurant is also great, with an interesting twist in the menu, between classical Bulgarian dishes and some modern cuisine. The best part is the location though! It is wright next to one of the best ski slopes in Borovets. Would go there for sure again if we get a chance!

Plussat: Location

Miinukset: Asked for glass of water but no option for that you can only pay for plastic bottles

Plussat: breakfast , location, staff

Miinukset: i

Plussat: Cosy and clean

Miinukset: Prices are high

Plussat: The hotel's location is ideal for the slopes, since ski lifts are directly opposite. Rental of ski equipment and purchase of lift passes available from inside hotel which is great.

Miinukset: Rooms at the front of the hotel are very noisy at night due to vicinity of bars. Our room had a very bad smell of cigarette smoke and it took quite some convincing to get it changed, but they eventually changed it. Rooms look dated although bathroom is clean. Breakfast is good, however very poor selection for dinner.

Plussat: Location, food, the room, the terrace lounge

Miinukset: Pool area and the water too cold, a bit expensive prices at the bar

Plussat: Free Spa facilities & parking for guests

Miinukset: Gym didn’t open until 9am - what’s the point of that??

Miinukset: Service in the lobby. People are not polite and they are unprofessional Food (meet is not fresh. It is mostly marinated)

Plussat: I enjoyed my stay in Rila. The food was good, pretty much the same every day, but you have more than enough options to choose from. Our room was great, beds were comfortable, and the SPA was wonderful.

Miinukset: The Festive Christmas dinner, which we paid in addition for, wasn't really special. Many dishes were the same as every day. The entertainment was okey.

Plussat: Room, location, lobby etc

Miinukset: breakfast and dinner could be richer the rest was fantastic.

Plussat: The chalet was lovely, warm and comfortable. Daily cleaners and towel change. Staff were generally very friendly and helpful. Problem with electrics and heating sorted quickly. fantastic location.

Miinukset: The breakfast was not a 4-star standard at all or what we've come to expect in other Borovets hotels. Very Limited choice, no fresh fruit unless requested every day, no yogurt unless requested every day. none of the lovely stewed fruits and range of Bulgarian food. Poor wifi in the chalet. On check out we were asked to pay for drinks we didn't have. When we said it was clearly a mistake we did not seem to be believed and were told ''hmmm maybe'' It was not a comfortable situation at all.

Plussat: The staff were exceptionally kind. The location is perfect, right next to the lifts and slopes. Great atmosphere and attention to detail.

Miinukset: The parking lot is small.

Plussat: Excellent location. Convenient parking.

Miinukset: We stayed at one of the chalets. Dated furniture. Some issues with the cleanliness of the place. Sauna must be paid extra. Floor 0 is dark and gloomy. Floor 1 is ok.

Plussat: Perfect location at the heart of Borovets, between 2 main skilifts. Private parking, very nice architecture, interior design and quiet restaurant (delicious). Excellent breakfast menu. Very friendly staff, accommodated all our needs, incl. for date change - thanks!

Miinukset: Sauna is not included in the price. Took some time for the central heating to heat-up the room due to our early arrival.

Plussat: The spa was quite good, and the staff running the spa area. Breakfast was quite tasty although limited.

Miinukset: Very noisy hotel, staff did not enforce rules. Lifts were slow and too few. Many of the staff were miserable. Rooms were not cleaned thoroughly.

Plussat: This place is great, clean , great food

Miinukset: Have to take a shuttle bus to get to the ski slopes - not that bad 5 min ride

Plussat: Breakfast pretty good, with lots of options. Location wise, pretty far from centre of Borovets where ski lift is, however the property offers a free shuttle, which is pretty handy up until 6pm.

Miinukset: Nothing in particular, property is pretty good value for money, studio room was pretty big and spacious.

Plussat: Everything was great. You cand find anything you like: spa, good food, bar...

Miinukset: Maybe the bar is a bit small for all the people interested to go there by night.

Plussat: We were bed and breakfast so mainly ate out for our evening meal. One night we stayed in the Bar food was excellent and good value for money. Drink prices were very competitive. Rooms were clean and staff were helpful and friendly.

Miinukset: Bed was a little uncomfortable Breakfast plates were always cold

Plussat: Location was lovely, just out of town so nice and quiet nestled in the pine trees. Spa facilities are very good, although pool can become crowded at peak times but I'm sure this is the same everywhere. The food, although not 5star dining, was surprisingly good. Nice variety every morning and evening and everything tasted great. Always a nice selection if fresh fruit too. Shuttle was easy to get, sometimes you had to wait for the next one due to lots of people, but really not an issue. You could take the lovely 10min walk to /from town if needed. Beds lovely and comfy Hotel was always warm Massage is well worth it to help muscles mid ski break. Hotel staff all very helpful and polite. Arranged a transfer to the airport for us with no issues and replaced batteries in remote control in room when asked also with no fuss. Everywhere was nice and clean with rooms serviced every day.

Miinukset: Hairdryer was poor so best bring your own. WiFi not the best

Plussat: Staff was friendly, polite and helpfull. Food was nice. The location was excellent, and we had a good time during our stay.

Plussat: Location near the slopes

Miinukset: The bed, lining, pillows are not so comfortable

Plussat: Very clean place, with perfect location and nice food.

Miinukset: When booking this property, have in mind that this is a complex of several buildings, one of them has restaurant, another one spa and another ski depot. It was a real disappointment for me when we arrived and find out that the spa was in the next building and that we have to carry the ski to the balcony of the room every day. Not the mention the noise of the neighbors coming from night ski carrying their ski, late in the evening. Also, there is kitchen in the room without proper equipment: there are only glasses, no pods, nor plates. But the food in the restaurant is really good with vegan options too.

Plussat: Great location, good traditional food at the restaurant.

Plussat: Sijainti, osa henkilökuntaa oli ystävällistä. Hyvä ruoka ja kiva ravintolahenkilökunta.

Miinukset: Respassa palvelu vaihteli, palvelualttius osalla 0. Osa henkilökuntaa ei nähnyt/huomioinut asiakasta.

Plussat: It was pretty good to be fair however. I'm not sure if I would stay there again.....

Miinukset: The bed was thin mattress. I couldn't sleep a wink the first night. However they sorted it the next day with another mattress on top plus the baby looking bed is what fits at the end of the bed to make it more comfortable otherwise if you are over 5ft 5 you feel will dange over the edge and you won't sleep

Plussat: Location, food and room.

Miinukset: Everything was great.

Plussat: Proximity to ski gondola

Miinukset: Furnitures to Old, need a renovation

Miinukset: hotel with old furniture. should be renovated. pretty poor breakfast

Plussat: The spa and restaurant are nice Apartment is spacious and beds are comfortable. Very clean and neat. Recommend for a quiet vacation.

Miinukset: The fact that you have to walk outside to reach the spa is not ideal during winter

Plussat: Lovely cosy hotel in the forest , room was great and quite spacious, hotel bar was lovely with an open fire, pool was a little small but perfect for a swim after a day spent skiing and the outdoor hot tub was a bonus! Hotel is a taxi ride out from Borovets but hotel provides a bus in the morning and back until 6pm but a taxi in the evening was only £5 but the hotel restaurant and bar are lovely for the evening or there is a local restaurant with in walking distance !! Really enjoyed our stay in the hotel and would definitely stay again!

Plussat: Fireplace

Miinukset: Room service

Plussat: The hotel rooms were very spacious, comfortable and warm. The breakfast was delicious with a big variety of foods. The location of the hotel is about 5 min drive by car to Hotel Rila. There is an underground parking which is big enough. The staff were very polite and helpful!

Miinukset: Nothing.

Plussat: It is our 3rd time in this property, the reason we come is the spacious apartments, and the exterior of the complex, it’s architecture.

Miinukset: The place is running down, and obviously they are not doing much to maintain it properly. The food (choice) is poor, the restaurant is small and overcrowded, the bar looks poor, the rooms have not been maintained, the spa and the small indoor pool same not maintained, the place is running down. And yet the price is high, as always has been in the last 4 years.

Plussat: Location is ideal — right by the ski lifts, and right by the action, but slightly tucked away from the main strip. It's kooky and different — feels a bit like a Wes Anderson movie.

Miinukset: The staff were utterly disinterested. No greetings, no good morning, no good evening, no how was your stay? They made us come down to collect an ironing board, they put on a poor breakfast, which wasn't ready on one day — they seemed annoyed we had arrived on time for breakfast before they were ready. They didn't let us keep rented ski equipment in their ski room as it wasn't hired from the hotel — but they didn't even tell us they had rental available. Made us walk back to our rental shop late at night in minus 19 conditions. They didn't stock the room properly, nor replenish water after day one. There was also a strange baby crib outside our room for the entirety of the trip.

Plussat: - great location- right next to ski resort - great decor, the hotel is beautifully decorated with lovely furniture - friendly and helpful staff - lots of facilities, although most basic - well equipped and specious rooms - good breakfast

Miinukset: - the hotel only offered full board- not very flexible - dinner buffet was of a very poor standard in stark contrast to breakfast - poorly equipped gym - no marked parking spaces resulting in minor chaos due to inconsiderate drivers - dance music playing in reception/ lobby area WHY??

Plussat: Location. Food. Kids club.

Miinukset: This hotel is not a five star hotel. The bathroom door was broken and we never managed to use the bathroom with the closed door. The Internet connection was not existing the last three days from our stay. Food was good but most of the time there was no free table to seat at breakfast or dinner and we wait. At the Bar in the lobby they had a menu with lot of deserts but only one was available for purchase. The children animation club is very good and the animator Zechko was very professional. There is a small swimming pool but the water is cold. Generally this hotel is no more than 3 star hotel. The biggest disappointment was to see the cleaner washing up the bathroom with bear hands and then washing the coffee glasses with the same hands. No gloves.

Miinukset: The staff was totally incompetent of the menu in the restaurant. I ordered few things they said they have it then they came and replied even though they have it they can’t serve it. Also, the towels in the room we’re not changed after we left the first day ?! Is this even acceptable for a three star not to mention 5 star which this hotel claims to be. Let me start with the biggest disappointment- the spa area. The water in the pool was extremely cold and of course there was no body in it. The only working properties from the spa were the Sauna and the steam bath. The steam bath was not warm and these was a huge paddle of water on the floor. The detached showers were not working. It smelled terrible. Also , there was only one showers working. Extremely awful service and conditions. Worst experience in a hotel.

Plussat: Very good location, fair price, small hotel.

Miinukset: This is definitely not a 5* hotel. It is rather a 3* hotel. The personnel need to speak proper English, the waiters need to change their attribute and everybody needs to know what a 5* hotel means. Check in and check out was a disaster. I have to wait more than half hour for my payment receipt.

Plussat: Not a lot.

Miinukset: Needs life.

Plussat: The hotel provides a complimentary mini-bus to and from the centre of Borovets every half hour (less lunchtime) until 5.30pm which was very reliable. In the evenings, reception will call you a taxi for the 6 minute ride which cost around £4.50. Our room was very clean and had underfloor heating in the bathroom which was very cosy. We very much enjoyed our stay, which was good value. The pool and spa was well managed and we used it a couple of times, bath robes are provided, so pack a swimsuit. If you don't mind staying a couple of miles outside of the centre and using the minibus then you will save yourself a lot of money over more central hotel prices. If you want to hire ski equipment, the hotel can give you a voucher for a hire company that they say will get you a 10% discount.

Plussat: Very clean and comfortable rooms! Food was all lovely and great! The people at the hotel was very flexible and helpful ☺️

Plussat: The breakfast was good. I liked the relaxing area.

Miinukset: would be better to have more entertainment for older kids

Plussat: Location, breakfast, staff

Miinukset: The darkness in kid's club and in the lobby bar; the pool; the lack of mini bar in the apartment; the smell from the pool in the lobby bar

Plussat: Beautiful hotel in the forest , very comfortable and clean rooms , food is very diverse, testy and simply amazing! There is a nice pool as well. There is no kettle in your room but that's not a problem , you can always get as much hot water as you wish from the restaurant. I'm sure you won't regret about your decision to stay in that hotel.

Miinukset: Some receptionists speak almost no English. I wanted to get information about the resort and the slopes when I arrived and the girl could not understand me at all. It says on the website that the location is approximately 1 km from the center and that was not true. Minimum 2,5 km from the actual slopes, which was fine . Taxis are cheap , they provide a shuttle 3 times a day ( night skiing shuttle is not included )and it is always nice to walk in a calm forest ( but not wearing your ski boots )

Plussat: The hotel has an amazing location. It is surrounded by trees and fresh air. The rooms are clean and the staff is super friendly. The food is very good and the swimming pool is perfect for a bit of relaxation.

Plussat: The staff was super friendly and helpful. Our apartment had a great view and the apartment itself was big and clean. The heating system worked perfectly.

Miinukset: The swimming pool was not so warm, but it was okay.

Plussat: Breakfast

Miinukset: Men wroking in pool

Plussat: Everything was fantastic! Great level of comfort and friendly staff. Good location, free parking, rooms are nice with lovely mountain view and balcony. The SPA is something that I enjoy very much. The restaurant was good as well. Good value for money - HIGHLY RECOMMEND

Plussat: Nice view from the 6th floor Very big bed in the bedroom (2 * 2 m) Nice New Years Eve programme

Miinukset: Dirty carpet in the room Uncomfortable couch in the apartment (we have asked for an extra mattress but they said they do not have any) Bad smell in the bathroom Poor food, very few choices A lot of stairs in the lobby - not baby friendly

Plussat: The only good thing about this hotel was the spa. The sauna and steam room were great, the pool area was nice, however the pool wasn't warm and the jacuzzi wasn't warm. After a long day skiing on the slopes, the last thing you want to do is get into a cold pool or jacuzzi to relax.

Miinukset: This was definitely a budget hotel. We booked a double room for 2 nights and were given a room on the ground floor next to the cleaners quarters. The room itself was ok, but the floor was uneven, the bed was rock solid and very uncomfortable, the bathroom stank (albeit when I spoke to reception they did fix it) and when the room was cleaned, dirty cups were left on the side! The food was less than desirable. Dinner was limited and not to a very high standard. The only drink available at dinner was water. The breakfast was not much better. The first morning there was only coffee or water available and no butter for the toast. The baked beans were cold and the fried eggs were like rubber. An improvement was made on the second morning as there was some juice and butter and a microwave so I could warm up the beans!!! The breakfast was the same each morning, not a lot of variety and again, not to a high standard. In addition, the breakfast is not served until 8am when the first bus to the slopes is at 8.30am. Doesn't quite make sense and means you are rushing to eat in the morning if you want to make first runs. The location is also not ideal. Although there is a free shuttle into the centre a few times a day, it's a 20-30 minute walk to the main area. Taxis are efficient but cost 10BGN each way which can add up if you want to get away from the hotel and enjoy the buzz of the main area.

Plussat: SPA is good. The Chaled was comfortable and cozy.

Miinukset: The pool was too cold.

Plussat: Location great, Friendly staff.

Miinukset: Nothing.

Plussat: Clean and comfortable apartment. Great location. Great hot water

Miinukset: WiFi did not work, just outside. The water in the shower was on the floor of all the room

Plussat: When we arrived there was no water in the villa, they immediately suggest us another apartment with two bedrooms!

Plussat: Clean and comfortable beds, overall clean. Nice area.

Miinukset: Bathroom, WiFi not available

Plussat: Everything else is Fab.

Miinukset: Evening meal choice not very imaginative, same stuff every night.

Plussat: Great location and value for the money. The rooms are clean and very warm. We have been upgraded for free in a large double room. The staff is very kind and helpful. I recommend the hotel, especially for a short stay. We didn't take advantage of the breakfast and dinner.

Miinukset: There was no control over the room temperature, which might be intentional, not sure.

Plussat: Gest house was more than ok, except bathroom and windows. Bathroom does not have separate place for takong shover, so everuthung inside is wet including toale paper when you take shover. Windos are or small or they can not be half opened, it might be just matter of repair. Whole house is dark during day, and that is a problem if you are there during day. Everuthing else was more than ok, but we did not see stuf, and we havent give any of our datas when we were leaving place... So price vs money, good proportion, if you can mamage wet toalet paper and little light, during day

Miinukset: Bathroom and windows

Plussat: I did like they were cleaning the room daily, but some stuff were left a side. They were taking the garbage out every day, fixing the beds every day, giving us clean towels and toilet paper. There was soap. The stuff was polite and helpfull.

Miinukset: I didn't like that they weren't giving us a clean glasses in the room every day, and the food was ok, in the evening the mayo salads weren't fresh, you could clearly see they were made from the breakfast leftovers, otherwise there were food choices, but we didn' t like the spices in the meat. And there isn't water for dinner, you have to pay for it. There wasn't a shampoo for taking a shower, the bath tub was somewhat broken, I was afraid to step in so that outside cover doesn't come out, and the coffee table in the main room was broken. They weren't wacuming every day.

Plussat: Quiet, clean, warm and good ski depot

Miinukset: Room was rather small, but adequate

Plussat: Close to centre

Miinukset: Twin room a little on the small side

Plussat: Great location, right opposite ski lifts and 100M from gondola, rooms tidy size, shower ok but cold water in mornings. Rooms cleaned and clean towels every day. Breakfast really nice but no variety, ski shop on-site. Nice walk into village.

Miinukset: Cold water in shower in morning, all staff a little miserable at times, NYE party went on until 5AM,

Plussat: Location and clean comfortable beds

Miinukset: Staff not so friendly and we had to pay to store our snowboards in the hotel

Plussat: The parking area is too small to accommodate all the cars of the guests

Miinukset: It is right next to the slopes but ..

Plussat: Hyvä sijainti, hyvä sauna, mukavat ja tilavat yleiset tilat.

Miinukset: Osa henkilökunnasta nyrpeitä, koirat haukkuivat pihalla yökaudet.

Plussat: location, room

Miinukset: food, hotel staff

Plussat: Location

Miinukset: No everyday cleaning.