Hotel Escuela Santa Cruz

The showers are very nice. Good and powerful and there's also a bath and bidet which is great. I was very impressed with the shower. The beds despite the whole twin issue are very comfortable and very clean. The hotel is quite pretty and has nice decor. Also, it's very quiet which at carnival time is appreciated as the noise levels can become difficult in other parts of town.

This hotel falls short in a number of ways which could be easily rectified. This is a 4 star hotel but I would have said it's more like a 3 with the standard of service. Firstly, they list as having double rooms and twin rooms except app of those rooms have twin beds regardless. When I'm paying for a double I expect a double bed. Why bother making the distinction between double and twin when they are all in fact twin rooms?. Secondly, when I ordered room service I was told that I hadn't opened credit so had to pay in cash.. It's absurd that I wasn't asked for a credit card on check in, I would expect something like that to have been mentioned instead of being treated like I was going to do a runner on the bill. I eventually had to go and give front desk my credit card to ensure this didn't happen. And finally on check out, I had 2 extra breakfast on my invoice. I said that I hadn't eaten breakfast at the hotel and was asked a number of times if I was sure. Bear in mind I was a solo traveller.. it makes no sense that I would have ordered two of the buffet breakfast on the same day. Silly issues but enough to put a dampener on my stay. The other issue is the location which may or may not be an issue depending on the type of traveller you are. You have to walk a good 20 minutes to get to anywhere.