Senses Santa Ponsa - Adults Only

Extremely overpriced hotel with awful staff. My summary below 1. The cleaning staff are extremely rude and unprofesssional - even if there is a do not disturb light, they invade your privacy and open the door without knocking. This happened numerous times and I was very upset. This is pure disrespect. 2. Tamara at reception is extremely unprofessional, rude and condescending. I complained already to the manager about her horrible behaviour. She should not be the type of staff greeting guests. She has no sense of how to talk to guests politely and has an aggressive personality. 3. The rooms have poor soundproofing. I could hear everything from next door and you absolutely cannot sleep when the cleaning ladies start to clean. I will NEVER ever come back here again and I will not recommend to anyone. I had a miserable time. I complained to the manager already and there was not even a tiny gesture of any kind. It has been a week since I left and there has been no acknowledgement that they have relayed my feedback. That is how unprofessional this hotel is. Save your money and go somewhere else.