Santiago de Querétaro hotellia

Plussat: Everything

Miinukset: Nothing

Plussat: Location and the decor of the place.

Miinukset: coffee could be better.

Plussat: Full breakfast - fruit, bread, tea/coffee, fresh juice, fresh fruit, yoghurt with granola, and 1 big entree. We enjoyed the junior suite and felt at home. The honor bar was a nice offering for a late night craving but no energy to go out. Location is walking distance from the centro area restaurants and walkways.

Plussat: Perfectly located gem of a hotel that's perfectly situated for touring the Centro. The beautifully tended gardens offer a peaceful respite from the city, and their desayuno is worth the price of admission. A gallery of antiques, original art in the rooms, and a gracious, accomodating staff set this place apart from the rest. If budget allows, spring for a jr suite or better.

Plussat: Hidden jewel in the back of a antique store in the heart of the city. Quiet room as it’s tucked away in a courtyard off the busy street. Easy walk to all the squares of the historic center. Huge room with high ceilings and paintings. Very fast check in.

Miinukset: There’s nothing not to like

Plussat: Great breakfasts...friendly staff

Plussat: Very friendly staff and the place is absolutely amazing. The location is perfect and I will be very Happy to go back !!!

Plussat: Immaculately clean. Very friendly and helpful staff at this seemingly family run boutique hotel. Quiet location.

Miinukset: We had good water pressure and excellent hot water, though friends in another room weren’t satisfied with lack of hot water pressure.

Plussat: Me gustó que llevé a mi mascota y la trataron muy bien

Plussat: Beautiful architecture and perfect location. Lovely courtyard, nice tequila station on honor system, very helpful staff.

Miinukset: The hotel's Bicycles didn't work (needed tire replacement)

Plussat: Nicely equipped.

Miinukset: Unfriendly reception. Personnel without knowledge about prices for recommended parking lot. Insufficient room cleaning. Forgotten to clear bathroom. Very low reaction to correct cleaning deficiencies. Very unpleasant treatment of counter and reception staff.

Plussat: nice, friendly staff. hard to communicate in English, but they tried hard and we figured all out :-) taxi transfer was an extra option, not included with the hotel. 430Pesos/22USD to pay afterwards (middle in the night) - we hadn't had Pesos, guy at the reception paid for us!! <3

Plussat: Great location, very nice room, even had TV with station showing World Series games!

Miinukset: Nothing really stands out.

Plussat: Spacious bedroom with nice bathroom, but real plus is the courtyard. And like the idea of the honor bar, as well. Breakfast is continental (solid, but not spectacular). Walking distance to restaurants and entertainment.

Plussat: Nice touch of a sign saying welcome and your name on your door. Light continental breakfast brought to your room.

Miinukset: The wifi was very poor and kept switching off

Plussat: Everything, from the beautiful location right in the heart of beautiful Querétaro, stunning building, super friendly staff and spotless super clean rooms. There was even a coffe maker with real coffee provided in the room. As a solo female traveler I felt also very safe. In addition, on my request the hotel organised a taxi transfer to the airport for me which was of very good value and with a very professional driver. I will certainly go back.

Miinukset: I liked everything

Plussat: Breakfast? there was not breakfast

Plussat: Location was perfect--in the heart of the historic center. The room was comfortable and amazingly quiet. The hotel itself was charming, and the self-service coffee/cappuccino machine in the lobby was a wonderful "perk".

Plussat: The hotel exceeded expectations in terms of location, service and atmosphere. I wish I could stay longer! It's a great place to relax, be isolated from the crowd of downtown and the view is amazing. LOVED the mini patio in the room. There was an issue with our room key and they gave us a complimentary breakfast in compensation. Great detail.

Miinukset: I think you could add a rooftop bar/restaurant to enjoy the view! Also, as a comment (not a complaint), the room we had, -the double bed- has 2 rooms: 1 for the shower and the other one for the toilet. They're in front of each other. The shower room was nothing, not even a tower holder.

Plussat: Everything about this hotel!

Miinukset: Nothing.

Plussat: Everything

Plussat: Everything!

Plussat: Breakfast was great. The daily juice was delicious and it was nice that you could go help yourself at anytime. The art throughout the hotel is lovely.

Miinukset: Not having a bar is a real drawback. The library and pool areas are really cool and it would be nice to relax there in the evening with a glass of wine. Also, Nespresso machines in the rooms would be great.

Plussat: The room is very spacious with lots of seatings. Large tiled shower. Helpful Staff. Short walk to old city centre.

Plussat: Very friendly helpful staff...large family group were made very welcome

Plussat: The place is beautiful and well situated in Centro. The staff were amazing. I was with a group of friends and the hotel has a lovely inner courtyard where we spent a great deal of time together.

Plussat: The room was very comfortable, with an individual style.

Plussat: The property is very quiet. Staff is very helpful and friendly with recommendations. Rooms are spacious and very clean. Great location right at the historic district.

Miinukset: Mattresses and pillows are very hard, couldn’t sleep at all the first night. I had to buy a pillow so I could sleep.

Plussat: This hotel is really nice, clean and location is great. You have lots of choices when it comes time to eat. You will not be disappointed.

Miinukset: There was a little bit of odor in the bathroom, not sure if people have smoked there before but if you have some freshener it will go away.

Plussat: Its very quiet and peaceful

Miinukset: I reminded the staff 4 times to wake me up to catch an airplane. They failed to do so and I missed my plane. The change fee was $200.00 dollars. They never said they were sorry or even volunteered to do anything about it. I am highly offended and if I were a Mexican citizen, they should be subject to civil claims for reimbursement. Then I told the other front desk clerk I would be into pay my room and they started calling to harass me. I think the staff is ineffective and lazy. They don't even apologize for spoiling a great trip. I would not go back to them again as they were even callous to recognizing their costly mistake. I even looked at the book to see if the note had been written to wake me and it was ignored. Go somewhere else until they hire qualified staff.

Plussat: Fantastic! Quiet place for a good night's rest. Excelent location.

Plussat: Outside space where we could relax overday. Parking inside the hotel. Very good location.

Miinukset: The room was very humid, probably because the shower was in the room. Lots of noice in the street.

Plussat: The whole infrastructure

Miinukset: The cost of the room

Plussat: Great place great location

Miinukset: The view

Plussat: Everything

Miinukset: The location was perfect, the room clean and it had everything one needs. The women at the reception helpful. The appartment was sometimes a bit noisy, although located in the interior patio,

Plussat: Cleanliness

Miinukset: It was not what I expected from the photos, small hotel

Plussat: Big and comfortable room Excellent facilities

Plussat: Everything

Miinukset: In cold weather it doesn’t have a heater, but for the rest are excellent this option.

Plussat: Location, staff, beds, the garden.

Miinukset: Hot water ran out after 3 min showering. WiFi was a bit slow on day one but got better the next days. Real big keys, can't fit them in a jeans bag.

Plussat: Location and accommodations were very nice.

Plussat: Everything was great, great location, great big room, accessible (for my 1 and a half year old), very clean everything. AWESOME STAY. I recommend 100%. Walking distance to downtown, nice neighborhood. WE LOVED IT

Miinukset: NOTHING

Plussat: Great hotel in a great location. Comfortable bed. Very clean and quiet. Staff was helpful. Tho no breakfast came with the room , I appreciated the coffee in the lobby. We’d stay again for sure.

Miinukset: Towel were a little small and thin.

Plussat: The breakfast was good and simple, also the place tables were comfortable.

Miinukset: Sometimes the pressure from the shower lower.

Plussat: Great facilities and rooms with huge meeting areas in the bar and restaurant. Staff hyper efficient.

Miinukset: Not really a place you could take a walk from but handy for transport system!

Miinukset: Las toallasestanmuuyusadas

Plussat: Environment, room, cleanliness

Miinukset: Was given a table for breakfast and then gave it to somebody else, even when there was a dish with fruit and coffee already served. I had to go to a different table to avoid conflict. It was very unconfortable and unpleasant

Plussat: I liked it because it had a lot of food prepared latin style

Miinukset: A lot of guests in the Hotel at the time. So the Restaurants seem crowded

Miinukset: Was not given the room I booked. Booked a room with a King size bed and was given a room with 2 doubles. Whats the point of going to a hotel as a couple and not get to enjoy the size of a King size bed with your wife.

Plussat: The breakfast is awesome and also the attention from the restaurant staff is excellent.

Miinukset: Room cleaning could be improved.

Plussat: The breakfast( included) was terrific ! And service perfecto :: the quality of sheets were excellent!

Plussat: Lovely old style house and courtyard

Plussat: Very centrally located, historic, beautiful historic hotel with really extravagant lobby and hall. Very nice and large 'imperial Suite'.

Miinukset: The breakfast included was really very bad for a hotel of that category, bad coffee, we had to pay extra to get a cappuccino. Personnel at berakfast was not very friendly. The hotel could be managed better.

Plussat: The house is amazing, full of history... loved it

Miinukset: The bed. Why if you have such a building you have such a bed? Very cheap bed

Plussat: Nice location. Fresh orange juice.

Miinukset: Food - the scrambled eggs were fried too long. Breakfast availability - since 7:30 (I was on business trip and that was an issue for me.

Plussat: The history of the place.

Miinukset: The lack of plug outlets,but then it is an old hotel. Suggest bringing a small power strip.

Plussat: Beautiful hotel very well located and wonderful staff

Miinukset: When we arrived they hadn't our reservation because miss arise had canceled it without informing us. She is so rude. They send us to another hotel but at the end we had to change our plans and this wasn't what we were expecting

Plussat: It was a beautiful hotel

Miinukset: The checking staff could of been a little friendlier , they were pretty young , millennials

Plussat: absolutely beautiful historic property in excellent Queretaro downtown location.

Miinukset: food quality and internet speed could be improved. Increased use of english will help marketability of the property to international guest. Additional information on the history of the property and suggestions on shopping and eating in the surrounding area would be beneficial.

Plussat: The hotel is stunning!

Miinukset: That we had to leave.

Plussat: The hotel is quite new and has an interesting parking lot so that is fits one car per room, although being small. The breakfast is quite good for this hotel chain and the room was amazing!

Miinukset: There were no power outlets on either side of the bed, which was annoying. Also, the shower window couldn't be completely closed so it was a bit chilly there, but if you turn on some heating beforehand, it's no trouble. The location could be closer to the center or a somewhere where you can actually get out on the street.

Plussat: breakfast is ok, this travel in Mexico is very good for me. Thanks Holiday Inn.

Miinukset: NO

Plussat: Very celan and excellent location

Miinukset: Beds and pillows

Plussat: My room was huge, something I hadn’t expected. Had a kitchenette area + sofa bed + armchair and footrest along with the king sized bed. Hotel is right off the expressway from the airport and on the corner of the historic centre, though I would have liked to have been closer to amenities. Good hearty breakfast, with great local fare. Helpful, kind, attentive staff.

Miinukset: There’s literally nothing nearby. Nothing within a short walking distance as it’s literally right off the highway. Has a motel feel. City centre is a half-hour walk away at least.

Miinukset: Cost quality not in good relationship

Plussat: Restaurant, room, cleanliness, staff.

Miinukset: Pool wasn't available.

Plussat: The rooms are very nice and the staff is incredibly friendly.

Miinukset: The entire building looks old and some of the furniture seem outdated.

Plussat: Spacious and clean rooms and nice views. Better than Several "4-5 star" hotels downtown.

Miinukset: Weak AC. Takes a long time to cool after you get into the room.

Plussat: Location

Plussat: good view

Miinukset: too soft bed