Santiago de Querétaro hotellia

Plussat: It’s a very awesome hotel boutique near to the city center of Queretaro! I loved it!

Miinukset: We loved everything.

Plussat: Queretaro is a lovely city, well worth seeing.

Miinukset: I really do not understand the all the positive reviews for this hotel. I stayed in the Junior Suite. There is no photograph of a patio in the pictures, because there is no patio. There is a hallway, with a chair. And another hallway, with a table. The bed is large but extremely hard or "extra firm", which I found surprising given the reviews. Although breakfast is included, I had to request breakfast to actually get it, on the second day. They will charge 450 pesos per pet, per night. So be aware of that when you are booking. There are many hotels in this area of Queretaro, for the final price charged, including the 18.5% standard tax, it may be best to keep looking.

Plussat: Me gustó que llevé a mi mascota y la trataron muy bien

Plussat: Perfect location, lovely eighteenth century house with many original touches. Great staff. Very quiet.

Miinukset: Breakfast a bit skimpy and no proper place to eat it. A tray is carried to your room, but with a single chair, no place to sit for two, and no table. Rooms not really secure, a strong shove could open the antique door locks. On the plus side, front desk is manned 24 hours and it would be hard to get by.

Plussat: Well located, quiet, comfortable, atmospheric, reasonably priced.

Plussat: Excellent hotel with a wonderful breakfast. The staff was so helpful. The location was perfect right in the city center with everything in walking distance.

Miinukset: Nothing to complain about.

Plussat: It is very well located. Most attractions are within easy walking distance. The room is spacious with a comfortable king size bed.

Miinukset: There is a sign asking you not to put toilet paper into the toilet.

Plussat: Comfortable place in the historic center. The staff were mostly very nice. The room was quiet and clean.

Miinukset: Our room wasn't ready at the posted check in time, when we were told by one of the hotel staff that "3pm is when check in STARTS and it's up to us to decided when you get access to your room." She was rude and emphatic. After making a scene, we got in our room by 3:30. Also, the hotel is clean but getting run down.

Plussat: Beautiful, great location, friendly staff, great service

Plussat: Amazing staff - a bit mad (in a good way) Terrace was super cool Location was ideal Showers were hot and powerful; beds were comfy Property is beautiful and well looked after Nice touch having beer, water etc to buy at reception (for a relaxing evening on the terrace)

Miinukset: Breakfast in room was a bit weird and antisocial (Breakfast on terrace was an excellent alternative) Would have loved more of a choice regarding Mexican breakfast options. I want to eat like a local when I travel!

Plussat: Very lovely public spaces. Close to all the sights.

Miinukset: The bed was very hard

Plussat: Lovely courtyards. Friendly and helpful staff.

Plussat: Really hip and historically relevant boutique hotel right in the heart of the historic district.

Miinukset: I did not like that i had to leave. I would have stayed a week if I could have.

Plussat: My room was great - unique pattern, comfortable bed, big bathroom. The hotel is right across the street from a nice church he’s outdoor pic) and two doors down from an excellent restaurant. It’s only a block from the edge of the market area. It’s connected with an antique store of the same name, so you enter through a section of the store (see lobby pic). The breakfast was really nice and could be served indoors or outdoors.

Miinukset: The TV was a little tricky, but I figure it’s silly to be in a place like this and watch TV.

Plussat: Perfectly located gem of a hotel that's perfectly situated for touring the Centro. The beautifully tended gardens offer a peaceful respite from the city, and their desayuno is worth the price of admission. A gallery of antiques, original art in the rooms, and a gracious, accomodating staff set this place apart from the rest. If budget allows, spring for a jr suite or better.

Plussat: This boutique hotel was excellent in every respect from accommodations to location to service. I was very pleased and highly recommend it.

Miinukset: N/A

Plussat: Fantastic location in the Centro, just off the busiest streets. Charming boutique hotel with a lot of character. Beautiful historic property with lovely staff. Perfect for travelers who like to stay in a location with an authentic feeling of the city they’re visiting.

Plussat: The staff was very accommodating. We arrived late with changes in our flight info and they helped us rearrange our hotel transportation. The transportation cost was very reasonable. We were able to leave our luggage with the hotel and sight see before our departure-no problem and the morning breakfast was wonderful fruit, yogurt, fresh bread with coffee and juice with an egg accompaniment. The hotel is part of an antique store. Highly recommend.

Miinukset: All was great!

Plussat: we liked everything

Miinukset: we weren't told that the natural lighting of the room could be covered until the last day

Plussat: Eclectic rooms and setting. Convenient to historic center sites and activities. Friendly staff. Clean and safe. Truly a charming and pleasant experience. Highly recommend.

Miinukset: Breakfast was included and was just okay. Otherwise no complaints.

Plussat: Comfortable bed, great quality linens, towels, bath products(spa level products). Wonderful welcoming staff. Beautiful courtyards and gardens. Very tranquil quit stay.

Miinukset: Room was a bit dark

Plussat: Amazing property with a great spa! Fantastic service in a great central location.

Plussat: If you are traveling with elderly or disabled individuals, it is best you ask about staying in rooms 1-5 as the rest are the rooms are located on the se one - fourth floors. In order to access elevator, one must gown down or and come up a flight of about ten steps making difficult for any elderly, disabled individuals. All in all the property is great, customer service is excellent, and all rooms have their own air conditioning unit. HIGHLY RECOMMENDED by this US traveler.

Miinukset: Everything was excellent

Plussat: Everything was excellent. Property is beautiful and in the middle of historical, downtown Querétaro. Valet parking.

Miinukset: If traveling with elderly or disabled individuals it is best you ask to stay in rooms 1-5. All other rooms are located in second - fourth floors and one must climb down and up about 10 steps in order to access elevator. All in all it’s EXCELLENT and will return

Plussat: Fantastic Location. Pleasant Staff. Good Water pressure.

Miinukset: Water temperature was very erratic changing up to 30 degrees 5-10 times a minute. No parking on site and it takes the valet up to 30 minutes to get your car so you have to plan ahead.

Plussat: Nice and comfortable room, high ceiling

Miinukset: Small windows that look indoors ( to the internal patio)

Plussat: It is a lovely hotel in a perfect location. What really impressed us the most however was the staff at the front desk. They went out of their way to be helpful and did so with humour and kindness. We also appreciated the fast and efficient work of the cleaning staff.

Miinukset: There is nothing I can think of to improve upon.

Plussat: Everything was good

Plussat: Fantastic Location. Great colonial building. Highly recommended.

Plussat: Clean, presentable renovation of what appears to be an old religious building. Spartan decor. Centrally located within walking distance of many of the city’s attractions.

Miinukset: I travelled on my own so room was big enough for me, but it was a double and would be cramped for 2 people. My room on the ground floor only had a window opening on to the main corridor - no access to natural light. A ‘floor to ceiling’ settlement crack in the bathroom had been poorly repaired and was clearly visible.

Plussat: Location to main plazas.

Miinukset: Size of the room.

Plussat: The location was perfect with plenty of restaurants near by. The hotel is very beautiful and felt very clean, they definitely take care of this gem of architecture. The staff was very kind and made for a great overall experience. My family and I would stay here again with no issue. Thank you for the hospitality.

Miinukset: The parking was confusing as we arrived, there are cones at the corner of the street where the hotel is with the name painted on them, you leave your car here with the hotel valet since the street is for pedestrian only. It really was a matter of once you know than it's no issue. A minor note was to get to the elevator you must go down a flight of ten steps, so if you have heavy luggage or a stroller keep this in mind.

Plussat: I love the design, layout and the amazing relaxing experience you get while being here.

Miinukset: I wish they would allow purchase of wine on site, AC lowest temperature allowed in rooms is 17 C. Also wish there was a gym or workout room.

Plussat: Staff very friendly clean The beds were little noisy when you turn Very nice location walking distance To downtown

Plussat: Nice looking hotel. Small and boutique-like. Staff very friendly and helpful. Breakfast was not included but we ate there every morning and was really good. Rooms were clean and had great ceiling height. Nice, pretty outdoor area by the pool. Liked the location. Lots of restaurants and bars close by. Easy walk to the centro, too. This survey automatically gave it a “very good”. I’d say more like between good and very good.

Miinukset: Too much cheap fragrance in everything! They use something like Fabreze but far stronger and cheaper. Everything smelled of it: in the room itself, the sheets, and the towels. Add to that the scented toilet paper and tissues. It was too much. As soon as you walk in the door it hits you. Immediately started sneezing and had to leave. Front desk was great about asking the cleaning staff not to wash our sheets and they even changed the towels to ones that didn’t have the fragrance in them. If you are going here, ask ahead of time for fragrance free towels and sheets and that they not spray the room. The pool here is small. Families with small children like to come stay at the hotel When the kids are playing at the pool, screeching with delight while jumping into the water, makes it very difficult to relax. Not a lot of storage for hanging space for clothes. And no actual closet, so we didn’t find this suitable for a long stay.

Plussat: Location and design

Miinukset: Staff could have been friendlier

Plussat: Great design , room is so comfortable , practical and beautiful . I love the bathroom with windows that can be opened

Miinukset: I love it all !! The library is amazing

Plussat: The facilities are beautiful and relaxing.

Miinukset: This is an expensive hotel. For the price charged, there should be coffee/tea and water provided all day gratis. Additionally, the hotel should provide breakfast (at least fruit/yogurt/pan dulce) at no additional charge.

Plussat: Location, modern design, nice decoration of common areas and room

Miinukset: I would put additional curtains in the room, so when you open the blackouts, you still have privacy. I would control noise and people talking at night in common areas.

Plussat: Location was excellent and staff was friendly and helpful.

Miinukset: Beds were very uncomfortable, very hard to sleep. The pool was dirty.

Plussat: It was a good hotel. The location amazing. Very clean. Close to everything. Very nicely decorated. Lots of open spaces.

Miinukset: The pool was too warm and foggy. The rooms very dark unless you opened your front door. As a single female not really an option. Lots of kids that overtook the pool. Great if you are a family. We looked for a small place and quiet. Not mainstream.

Plussat: I loved the architecture of the place

Plussat: It is a small very cute hotel. The price is excelente and the staff was extremely helpful. Very close to downtown.

Miinukset: We liked everything.

Plussat: Nice property super friendly staff

Miinukset: Noise after hours

Plussat: The room was lovely and big, it had a little refrigerator which we weren't expecting but used. We loved the bathroom and the shower was AWESOME!

Miinukset: There was nowhere we could stop and drop off our bags and the parking was not onsite.

Plussat: The place is beautiful and well situated in Centro. The staff were amazing. I was with a group of friends and the hotel has a lovely inner courtyard where we spent a great deal of time together.

Plussat: The room was very comfortable, with an individual style.

Plussat: Quiet location close to Histórico Centro, large rooms, clean!

Miinukset: The beds were a bit firm, but the room was large as well as the bathroom.

Plussat: The size and quality of my room was most impressive. Staff was very congenial.

Miinukset: A bit of the walk from the center-- but then I enjoyed the proximity to the Mercado Hidalgo.

Plussat: The property is very quiet. Staff is very helpful and friendly with recommendations. Rooms are spacious and very clean. Great location right at the historic district.

Miinukset: Mattresses and pillows are very hard, couldn’t sleep at all the first night. I had to buy a pillow so I could sleep.

Plussat: Great facilities and rooms with huge meeting areas in the bar and restaurant. Staff hyper efficient.

Miinukset: Not really a place you could take a walk from but handy for transport system!

Plussat: Environment, room, cleanliness

Miinukset: Was given a table for breakfast and then gave it to somebody else, even when there was a dish with fruit and coffee already served. I had to go to a different table to avoid conflict. It was very unconfortable and unpleasant

Miinukset: Las toallasestanmuuyusadas

Plussat: I liked it because it had a lot of food prepared latin style

Miinukset: A lot of guests in the Hotel at the time. So the Restaurants seem crowded

Miinukset: Heat was off. We had to call maintenance to get it fixed.

Plussat: THE BREAKFAST IT'S OK. BUT SOME YEARS AGO IT WAS MUCH BETTER . YOU HAVE TO TRY TO RETURN TI YOUR ORIGINAL QUALITY !!!!

Miinukset: THE GYM, TOO SMALL AND POOR EQUIPMENT !!!

Miinukset: Was not given the room I booked. Booked a room with a King size bed and was given a room with 2 doubles. Whats the point of going to a hotel as a couple and not get to enjoy the size of a King size bed with your wife.

Plussat: The staff was very professional, helpful and friendly. The food was amazing. The pool and jacuzzis were clean and at a perfect temperature. The location is very close to downtown and main roads.

Miinukset: I requested for a room with a king size bed and away from the traffic noise, and I got a room quth 2 beds and close to the road. The room was kind of old and you could hear everything from the room next door. And I had to request for someone to bring out the pool towels on both days.

Plussat: The breakfast is awesome and also the attention from the restaurant staff is excellent.

Miinukset: Room cleaning could be improved.

Plussat: The hotel is quite new and has an interesting parking lot so that is fits one car per room, although being small. The breakfast is quite good for this hotel chain and the room was amazing!

Miinukset: There were no power outlets on either side of the bed, which was annoying. Also, the shower window couldn't be completely closed so it was a bit chilly there, but if you turn on some heating beforehand, it's no trouble. The location could be closer to the center or a somewhere where you can actually get out on the street.

Plussat: breakfast is ok, this travel in Mexico is very good for me. Thanks Holiday Inn.

Miinukset: NO

Plussat: My room was huge, something I hadn’t expected. Had a kitchenette area + sofa bed + armchair and footrest along with the king sized bed. Hotel is right off the expressway from the airport and on the corner of the historic centre, though I would have liked to have been closer to amenities. Good hearty breakfast, with great local fare. Helpful, kind, attentive staff.

Miinukset: There’s literally nothing nearby. Nothing within a short walking distance as it’s literally right off the highway. Has a motel feel. City centre is a half-hour walk away at least.

Plussat: Really good value for the money! Exellent staff.Very good breakfast

Miinukset: Parking was very reduced.The car staking system they have makes it difficult to get in and out of car.

Plussat: Preserved history and provides a stay that is very unique.

Miinukset: The staff were not all focused on their guests. A glass of wine was double and warm compared to everywhere else.

Plussat: Lovely old style house and courtyard

Plussat: The house is amazing, full of history... loved it

Miinukset: The bed. Why if you have such a building you have such a bed? Very cheap bed

Plussat: historic hotel right in center of city

Miinukset: service at times seemed to be unavailable

Plussat: The Marquesa will be my go to hotel in Queretaro. Stunningly beautiful, great staff. The breakfast was excellent. An incredible value for the rate.

Plussat: This hotel is superb. If you are into colonial architecture you will find it specially delightful. This is a 150+ years old building perfectly maintained. The hotel is located right at the heart of the city. Thus, all the main attractions and restaurants are within walking distance. Our room was very quiet and dark at night and very bright during the day. If you wake up early, you get to hear hundreds of birds chirping and see the beautiful colors of sunrise from the balcony.

Miinukset: I wish the TV was larger, but we didn't watch much TV, though.

Plussat: Building and interior (furniture etc) Playing piano and violin Children are hosted for free if joining in bed

Miinukset: Children for free but only half a breakfast for them

Plussat: Very centrally located! walking distance to all the main attractions, restaurants, plazas and the hotel itself is very old but very charming.

Miinukset: When we arrived they hadn't our reservation because miss arise had canceled it without informing us. She is so rude. They send us to another hotel but at the end we had to change our plans and this wasn't what we were expecting

Plussat: Clean and beautiful

Miinukset: It had history

Plussat: Beautiful hotel, great attitude by all at the hotel, delicious breakfast. AS the hotel is in downtown I was able to visit very interesting places in Queretaro just walking.

Miinukset: Difficult to park just to take my bags out of the car. Can't work in my room as there was no Wi-Fi.

Plussat: Decoration very original

Miinukset: little bit difficult to adjust the water temperature at the tub

Plussat: Excellent breakfast with many options. Good location very close to the bus station (5 minutes with taxi).

Miinukset: Everything

Plussat: Beautiful property

Miinukset: Spouse did not like the overhead shower

Plussat: Very clean nice rooms. Very good breakfast buffet.

Miinukset: I am still waiting for my invoice for my stay from 19-20.12. Spoke to a lot of different persons from their staff but they don’t send the invoice. Very bad.

Plussat: Friendly staff and great restaurant food Buffet style all you can eat steaks

Miinukset: Abit off to buy necessities

Plussat: Although it’s not near any Malls or local small eateries, the room and service in the restaurant was very pleasant. A place you can surely rest and relax but don’t expect mins walk to foods or amenities.

Miinukset: Just the location ain’t the best if you expect anything walking distance

Plussat: Modern and fairly clean

Miinukset: Ne very carefull not to be asigned with a room over or next to the gym!!! Noise Is a real nightmare in the morning EAELY! and in the evening up to 11 pm!

Plussat: The restaurant has excellent and delicious selections.

Plussat: My 2nd stay there. A comfortable hotel without thrills and frills Good enough as a business hotel

Miinukset: Location for necessities might be a bit off

Miinukset: No internet service in our room, out on the hallway you had service but once you went inside nothing.

Plussat: The room was very comfortable, I utilized the Gym and it was nicely equipped. The breakfast options are very nice and better than most hotels I have stayed at.

Miinukset: The air conditioning system did not seem to cool the room very well. I usually like it very cool when sleeping but the room never did cool down as much as I like. 18 - 19 deg celcius.

Plussat: Restaurant, room, cleanliness, staff.

Miinukset: Pool wasn't available.

Plussat: View

Miinukset: Tiny pool. No jacuzzi. Starbucks always closed. Breakfast was so so not Delicious.

Plussat: Stake Ribeye was really bad last night..

Miinukset: The stake ribeye, really bad....

Plussat: The rooms are very nice and the staff is incredibly friendly.

Miinukset: The entire building looks old and some of the furniture seem outdated.

Plussat: Location

Plussat: Spacious and clean rooms and nice views. Better than Several "4-5 star" hotels downtown.

Miinukset: Weak AC. Takes a long time to cool after you get into the room.

Plussat: good view

Miinukset: too soft bed

Plussat: Everything was wonderful. Staff very friendly and helpful. Rooms super clean, spacious, beautiful and smelled so good. We loved our stay here.

Miinukset: Loved everything!!!

Plussat: Excellent at all levels, an extraordinary historical property, wonderful design, extremely clean, not too big, peaceful. A dream.

Miinukset: We checked in on sunday and left on monday. The spa closes at 4 pm on sundays so no chance for a massage. There was a special wine tasting dinner but reservations are required one day in advanced , so we did not know and could not make reservations on the same day, so for those 2 reasons we dis not enjoued the hotel at its best

Plussat: Amazing rooms!! Excellent service and attitude of the staff. Great location.

Miinukset: It would be great if they had a gym. Please extend the pool schedule.

Plussat: spacious room, great location

Miinukset: Staff was non existent , foul odor coming from bathroom drain. Breakfast was average . Construction work at 8am was annoying. Loud dinner party kept u

Plussat: All the place is really nice and like oasis! Good ubication, great pool,attentive staff!

Plussat: The spa on the third floor is very nice with several massage and facial rooms to accommodate several clients at the same time. LOVE IT!!

Miinukset: Jacuzzi should be on the first floor by the pool so anyone can use it without appointment.

Plussat: Location was great. Staff very friendly.

Miinukset: The spa...needs to be cleaned. Had a couple of treatments and had to use the shower to wash off the scrub, the drain was plugged up and water rose to my ankles with muck and hair and filth. The shower was very dirty and it ruined the entire experience. There is no excuse for lack of cleanliness.

Plussat: Good location easy walk to old town

Miinukset: N/A

Plussat: Amazing staff, beautiful hotel with excellent service!

Plussat: Looks very nice and it is spacious overall. Decoration is great too.

Miinukset: It can be a bit noisy since the junior suites have a connecting door and you can hear basically everything even with door closed .

Plussat: This hotel is really nice, clean and location is great. You have lots of choices when it comes time to eat. You will not be disappointed.

Miinukset: There was a little bit of odor in the bathroom, not sure if people have smoked there before but if you have some freshener it will go away.

Plussat: Wonderful -quiet and roomy-perfect fit for us!!

Miinukset: AC -had 2 leaks when it rained...remotes did not work and the TV's were outdated -otherwise simply scrumptious!

Plussat: Its very quiet and peaceful

Miinukset: I reminded the staff 4 times to wake me up to catch an airplane. They failed to do so and I missed my plane. The change fee was $200.00 dollars. They never said they were sorry or even volunteered to do anything about it. I am highly offended and if I were a Mexican citizen, they should be subject to civil claims for reimbursement. Then I told the other front desk clerk I would be into pay my room and they started calling to harass me. I think the staff is ineffective and lazy. They don't even apologize for spoiling a great trip. I would not go back to them again as they were even callous to recognizing their costly mistake. I even looked at the book to see if the note had been written to wake me and it was ignored. Go somewhere else until they hire qualified staff.

Plussat: The location, the confort, clean, nice big room. the parking. the price.

Miinukset: the noises and the talking of the people outside the room, is very laud.

Plussat: Fantastic! Quiet place for a good night's rest. Excelent location.

Plussat: The Hotel keeps the colonial flair I expected from an Hotel in Querétaro. There was enough place for the kids to run around and the hotel is right in the historical center of this beautiful city. The room was quiet and spacious, the service great.

Plussat: Breakfast was fine, the staff were helpful ,the room was wonderful and so peaceful .

Plussat: Location was amazing to the centro.

Miinukset: The beds where a little hard.

Plussat: Great place great location

Miinukset: The view

Plussat: Everything

Plussat: Breakfast!!!! It is the best one in Mexico

Plussat: Rooms and service

Plussat: Staff is great :) Hand made real corn tortillas on Sunday brunch are just delicious

Miinukset: Reduce plastic bottles

Plussat: Exellent service and very clean.

Miinukset: E

Plussat: It’s a very clean hotel. Great location because everything it’s nearby.

Miinukset: I used my Fiesta membership status and there was no great difference between a regular room and the fiesta rewards floor.

Plussat: Rooms and service

Plussat: I was given an itinerary to follow, so I didn't select this by choice, but it was a fabulous hotel if I had. Comfy bed, great room service menu, a very pleasant night sleep.

Plussat: Nice, big and cozy room. Good gym.

Miinukset: Not in walking distance to the center

Plussat: Room size, lobby, hotel facilities

Miinukset: Restaurant (breakfast, lunch, dinner)

Plussat: Cool rooms and great location

Miinukset: the clean up was at 5pm when I got back to my room it was dirty

Plussat: The beds are very comfortable.

Miinukset: The hotel (Grand Fiesta Americana) didn’t respect the rate that booking.com offered me in the site. When I checked in, the rate from the hotel was higher, so I had to pay more.

Plussat: Installations

Miinukset: Kindness

Plussat: Sunday Brunch.

Miinukset: Parking spots.

Plussat: The speed to serve your meal requests

Miinukset: The heating system was noisy. I had to shut it off

Plussat: Everything was good

Miinukset: That I asked to be called at 2:00 a.m. and never did. Thanks God I woke up on time to leave for the airport. Unfortunately the rooms don't have a clock.

Plussat: The price and friendly staff

Miinukset: very poor wifi Music till 2am in the foyer on Friday and Saturday which was loud in my room Rather incompetent waiters forgetting things or bringing the wrong item.