Santiago de Querétaro hotellia

Plussat: Location

Miinukset: There were no Bath complements

Plussat: The hotel is great if you need to be close to the bus station. But if you want to stay in the city, Uber rides are cheap and take only 10 minutes. The staff was very friendly

Miinukset: I had to leave early and breakfast wasn’t ready so I can’t say if it’s good or not

Plussat: Bed was good

Miinukset: Air conditiner set at 30 C and has yo así somebody to move it, the hair dryer didnt work and has to move to other room with the concierge waiting at the door. Afternoon has to así again to change the dryer not complying with in 15 min you will solve Amy issue

Plussat: Location

Miinukset: Ves quality, cleanliness, general feeling of cheapness.

Plussat: I like everything about this hotel

Miinukset: It is located on the freeway and the room was small but very nice. One front desk receptionist was impolite (she ignore and let me waiting on purpose, unfortunately, did not remember her name).

Plussat: Great value for the price and rooms are very nice.

Miinukset: The rooms are small and the hotel is located on the freeway.

Plussat: The hotel is very nice and for me it was ideal, because it is close to highway and we continued to San Luis Potosi early in the morning. Personal was friendly and I would definitely stay one more night if I travel again to Queretaro

Miinukset: The room was pretty hot and air-conditioning was not able to cool it down. The rest was perfect

Plussat: Very far from downtown.

Plussat: Very clean!! The entrance smell fresh, very pleasant!! The food is delicious!! The staff is friendly!!

Miinukset: Pretty much everything was a nice experience.

Plussat: building jn good shape, price

Miinukset: rooms too tiny, furnitures next to beds without drawers

Plussat: Confortable and good price

Plussat: The gym and the furniture

Miinukset: The rooms where a bit small

Plussat: Outstanding service and clean room

Plussat: The receptionist solving a problem with two reservations keeping me on the same room. Good attention from receptionist very friendly!. Help me to warm my lunch.

Miinukset: The gym is in front to elevator The gym is not open, you have to push the door to open when is locked My room has a water leak on bathroom Never keep me with towel, i have to request every day, the same with paper for bath My first day the room wasn’t clean

Plussat: Friendly and helpful staff, good location, very clean, overall great stay!

Plussat: it would be a lot better more options

Miinukset: just two kind of juices

Plussat: Exellent service and very clean.

Miinukset: E

Plussat: Courtyard rooms quiet. Good location and easy parking. Rooms comfortable.

Miinukset: Aging facilities a bit. Uninterested staff.

Plussat: Cool rooms and great location

Miinukset: the clean up was at 5pm when I got back to my room it was dirty

Plussat: The hotel is really comfortable. The restaurant has very good quality food. All the hotel staff is very nice and friendly.

Miinukset: The check-in was chaotic (due to a bad mood woman at the front desk). The check-out even worse (due to a lousy system that made a mess out of my bill). So take your time when checking-out.

Plussat: the attention received to make me feel comfortable and the ammenities that at the hotel that kept occupied, such at the fitness center, pool an jacuzzi. For my purposes, the location was perfect.

Plussat: Awesome pool and strong water pressure in the shower! Also awesome Buffette !

Miinukset: At first the view in the room we did not like it, but after requested to swich to another room was given to us by an bell boy to our satisfaction !

Plussat: Very nice colonial Mexican hacienda. Rooms are good sized, comfortable bed and staff is very nice and helpful. Very good breakfast and the pool was very pleasant. For everyone that wants to stay in a traditional Mexican hacienda, this is the hotel to go in Querétaro.

Miinukset: In the evening service is a lot less fast and pleasant as it is in the mornings. Waiters are slow and not so friendly.

Plussat: Friendly staff, excellent service, comfortable remodeled rooms

Miinukset: The sound insulation between connecting room door.

Plussat: Loved everything about this beautiful hotel

Miinukset: Nothing

Plussat: Quiet, peaceful. Expansive, beautiful property in the "hacienda" style. Nice orange trees and birds singing. Room had a fridge, which was great. Super-comfortable bed.

Miinukset: We have certain food sensitivities, including gluten, so we would have liked to have gluten-free options at the restaurant. There was really only one dish on the menu that we could order for dinner.

Plussat: Kaunis puutarha ja rakennus

Miinukset: Kaikki vähän kulunutta. Huoneet remontin tarpeessa. Henkilökunta ei palvelualtista

Plussat: We wnet to a concert.

Plussat: Great facilities and rooms with huge meeting areas in the bar and restaurant. Staff hyper efficient.

Miinukset: Not really a place you could take a walk from but handy for transport system!

Plussat: Room was clean, spacious and quiet. Staff were pleasant and helpful. restaurant was good and average price. Free shuttle service was great.

Miinukset: not within walking distance of any thing

Plussat: Environment, room, cleanliness

Miinukset: Was given a table for breakfast and then gave it to somebody else, even when there was a dish with fruit and coffee already served. I had to go to a different table to avoid conflict. It was very unconfortable and unpleasant

Plussat: I liked it because it had a lot of food prepared latin style

Miinukset: A lot of guests in the Hotel at the time. So the Restaurants seem crowded

Miinukset: Was not given the room I booked. Booked a room with a King size bed and was given a room with 2 doubles. Whats the point of going to a hotel as a couple and not get to enjoy the size of a King size bed with your wife.

Plussat: The suite was really big

Miinukset: Room was dirty, shower head not well maintained. Bathroom door did not close. Very noisy and hot (air conditioning not strong enough as the entire room is glassed). 2 waiters came to the breakfast table to ask for the room number, not even saying “buenos días”.

Miinukset: They overcharged me, saying that the dollar was priced way above the actual market price and with they didn’t respect the price I got in booking.com. Staff not helpful actually rude. Rooms average

Plussat: Excellent location, staff is great, the room is very clean and bed is very comfortable!

Plussat: Most staff able to converse in English and will try their best to find answers if they are not sure.

Miinukset: Their breakfast spread, to be fair, if compared to other International location hotels, were a bit short of expectation.

Miinukset: Quality of’construction Of the building, layout, service of personnel , room very poor

Plussat: Great breakfast and service.

Miinukset: Slow check in and check out!

Miinukset: Staff make mistake of my expense of the hotel,1000pesoes than the actual

Plussat: I liked that is next the highway, so if you bring a car is easy to get to it and the big parkig garage, you can park your car yourself as well and it is a new building and clean enough. The rooms and bathroom are spacious and clean enough.

Miinukset: That when we arrived to the room, there were no towels or water. The room that I got was a bit noisy, it was a room with a shared door to other room and I could hear what the people next door where talking and doing. Also the noise from the trucks in the highway at night.

Plussat: The rooms were comfortable but it did feel like a western chain hotel. It is also located on a highway area which did not give a cozy feel to the location. Noise was not a problem however.

Plussat: Great location and wonderful customer service.

Miinukset: There was nothing i didn't like

Plussat: great view.

Miinukset: no heat anywhere in hotel. had to wear a jacket in the restaurant. needed extra blankets to keep warm in the room.

Plussat: Clean, comfortable, reasonable and good staff! Definitely would go there again!

Miinukset: Nothing!

Plussat: Great value for money, very good hotel for the price

Plussat: Convenient location Fair price Good room service

Miinukset: Definitely improving costumer service in front desk. That's why I left unhappy from this hotel. I'd like a pool Better lighting in underground parking

Plussat: Good clean location near bus terminal

Miinukset: Bathroom arrangement offered less privacy than desired

Plussat: Everything, it is clean, inexpensive and had great facilities.

Miinukset: It was all good

Plussat: Location

Miinukset: Lack of details in the room. No inner shoes shower amenities are not great, single towels

Plussat: Every body was so pleasant and eager to assist in every aspect

Plussat: The room was very clean and comfortable. The food at the restaurant was pleasant as well.

Miinukset: We did not have hot shower in the early morning though it came back around 9am. We could hear the other guests.

Plussat: I was at this hotel for business 7 years ago and it is a complete new hotel. It lost the traditional look associated with Querétaro as cultural city. Design of new rooms not very practical but this might be us because as seniors are used to avoid splashing water 1 meter from the bed as the sink is placed outside the bathroom.

Miinukset: New design

Plussat: A great style between colonial and modern. It's an hotel with a kind of holidays attidute, more than for business. They upgrade me to a really huge loft, with really nice furnitures. Staff at the reception extremely kind and professional. At the restaurant only few speak English, which is not acceptable in a 4 stars hotel. However, they are kind and food is great. 45 min from the airport and to go to the center you need to take a taxi.

Miinukset: Even if the gym is well equipped, it's extremely dirty and no maintenance is done. Both the machines and the floor were really dirty for the entire period of my stay (5 days). I informed about this the ladies at the reception.

Plussat: Location, comfortable bed and friendly staff

Miinukset: Cleanliness (halls barely vacuumed), lack of maintenance, TV signal in some channels was poor, shower floor was slippery, lightbulb blinking in the bedroom, hairballs under the bed, lack of a good size mirror for my wife to make up and get ready.

Plussat: Very nice service at the restaurant ,waitresses very efficient and friendly.

Miinukset: Everything was ok

Plussat: Very kind staff really took care of me. Everything was perfect.

Miinukset: Nothing to criticize, everything was great.

Miinukset: the towels were really dirty and old

Plussat: Breakfast was good. Quiet place rested

Miinukset: Na

Plussat: The beds and temperature were amazing

Plussat: Free Internet, free breakfast

Miinukset: Small room

Plussat: The Room was clean and comfortable and the staff was very kind.

Plussat: The breakfast was really good, it is really small but still go many options to eat.

Miinukset: The size of the rooms

Plussat: Almost everything

Miinukset: The bathroom was rather small

Plussat: Everything also excellent customer service

Miinukset: The light on the middle of the night stop working I did not what was the reason, however I was able to survive !

Plussat: Room, facilities

Miinukset: breakfast, pillows.

Miinukset: Las almohadas están demasiado gordas y duras.

Plussat: Staff was kind and helpful

Plussat: breakfast selection was good!

Miinukset: NO complaints!

Plussat: Cleaning staff very friendly, comfortable beds nice location ( close to Bernal)

Miinukset: Can’t think of any non like thing

Plussat: They have what we need for business

Miinukset: They don't have room service

Plussat: That the breakfast was included. The location was not bad, like 3 km from downtown. Not bad

Miinukset: The room’s air conditioner was not working! Worst night ever because the room was very hot! I went to se business room and the printer was not working. However the front desk lady offered to print if I sent it by mail.

Plussat: Very nice breakfast with fruits, freshly made quesadillas and other Mexican specials. Rooms are clean and big!

Miinukset: Complementary WiFi slow.

Plussat: Excellent service, great staff Spacious clean rooms

Miinukset: All good

Plussat: Great space in room

Miinukset: -

Miinukset: Music at the pool was very loud. Not possible to relax. Very loud because more child’s than adults at the pool. Should have a relax zone

Miinukset: Most of the staff was nice but some of them in nome ocassions push too hard for tips, even open,y asking that a tip should be given if asking for simple watter which i think is apalling given that in Mexico you cna not drink from the tap.

Plussat: Facilities

Miinukset: Great stay =)

Plussat: Very quiete place

Miinukset: Pool water temperature (too cold) and the carpet in the room

Plussat: I liked the fact that it was very easy to book.

Miinukset: Great stay, feels very home like and is in a very Family Focused neighborhood

Plussat: The ONLY good thing in this stay was the amazing breakfast. Period.

Miinukset: THERE IS NO POOL. It's just a big frozen bathtub in the last floor. The sink stinks. There is no division between bathroom & bedroom making it sooo uncomfortable if you go with other people. There is this system were no lights or a/c works without the card key. Again if you go alone it won't be a problem but if you go with your family or other person it's not right. If one person leaves early with the card key there will be no light or a/c for the rest of the people without a card key, not even to enter the tiny toilet room. The gym is pretty much trash nothing works. Seriously I don't know how this is called "Great Tourism". Awful. I'll never take my family back.

Plussat: Location excellent/staff friendly,helpful

Miinukset: Bathroom small/ access cramed

Plussat: I travelled a lot to Mexico, and mostly in Querétaro. Great location, walking distance to downtown is less than 8 mins. Awesome hotel service and super clean. And the price per night was the cheapest !

Miinukset: This time, I seriously have nothing negative to say about this hotel

Plussat: Location is good, central to town centre. Not all facilities open, owing to pandemic but otherwise stay was good.

Miinukset: After initial problem of room not ready at check-in. Again, we put this down to staffing during the pandemic.

Plussat: Location

Miinukset: Rooms seems to be closed for a while, and a funny smell was all over the room. Pillow cases were stained but were changed later.

Plussat: Location is great, room was clean and nice.

Miinukset: more kitchen staff was needed, due to covid-19 breakfast was taken to our rooms. And took longer than expected. But breakfast was good.