Intercontinental Hotels Santiago

Wonderful breakfast and nice room so my complaints do not regard the room or the food.

Main message: In a 5-star hotel you expect the hotel to - without discussion - compensate a guest who has such serious complaints as I had! This is the story At arrival I was informed that renovation was taking place in the hotel building where I had booked the (very expensive) hotel room. I was then offered a room in another building IF I was willing to pay an extra 50 dollar/night! I declined as I was planning to be at the conference the day time during the conference but also because I did not want to spend even more money on this hotel room (very strange to ask me to pay for not being disturbed by noise due to renovation!) I happened to fall ill during the conference I was attending and had to spend one day in the hotel room. During the day time there was constant drilling and terrible noise the whole time. In the afternoon I dragged myself down to the reception and complained (with fever, headache and a terribly sore throat) and was told that I could change room in the evenening. As I could not move room (I could hardly stand up) I told them this was not possible for me. Also there were no noise in the evening. On checkout I asked for a reduction in the price as the noise had been unbearable. After several hours of conferring between reception staff and manager I got a reduction of one tea, a sandwich and an apple.... I was told that the hotel would get in contact with me for further discussions regarding my complaints and the reduction of hotel costs for one night. This was one month ago and I still have not heard anything from the hotel.

..Business center , I held a breakfast meeting in the club room and the staff were great

Porters would win the world record for running away when they see you with bags trying to get up the stairs ... This has now happened to me on three occasions ..........