Intercontinental Santiago

The name and the VIP lounge. The bellmen and doormen were very nice. The location was great.

The first time we arrived it was 7 am and they wanted to charge us $100 to check in early. We were staying a total of 5 days and the room was clean and empty. After an hour of discussing it they called a manager at home who said we could check in early. The second time we arrived they put us in a horrible room. The rug was worn and rippled. The shower had mildew and ended up leaking. The molding was coming off the ceiling and wall. The a c was noisy. We have stayed in $70 rooms in the US that were much better than this $200 room. After we complained they offered to move us to a suite for the day left but it was too much trouble for one night. They gave us access to their VIP lounge which was very nice... Free drinks and very nice snacks. They were very nice about it but it was still a $200 room that we wouldn't pay $50 for at home. I would recommend going someplace else.

The problem is that the hotel is obviously doing a lot of upgrades/refurbishment for the rooms - which is needed. So the experience is dependent on what you room you're in. We stayed three times one night in three different rooms. The last night was a modern room with nice facilities like multi functional plugs with USB ports. The staff is very helpful and we got an upgrade the first night, the room was nice.

One night the aircon didn't work. The breakfast is not great.