RQ City Center

We booked this apartment hotel RQ through booking.com. The day after receiving their confirmation, we received a email from this hotel, saying that we were upgraded to another RQ. We already knew that we would arrive very late in the night. Therefore we didn’t want to make things complicated. We accepted this so called ‘upgrade ‘. We only emailed this apartment hotel RQ through booking.com and reminded them that we booked for a room of 38m big with 2 beds. However, when we arrived in the midnight, we were given a room at most 24m big with 3 beds, one of it almost blocked the bathroom door. The WiFi was very very weak. The bathroom basin tap had no water at all. Since it was 1am in the morning, we couldn’t do anything but sleep. We emailed this apartment hotel RQ through booking.com next morning(22 January) to complain about those problems. We still don’t receive any reply from them up to now. So everyone who is going to book this apartment hotel RQ should be very careful about their so called ‘upgrade ‘, it might end up like what we experienced.