São José dos Campos hotellia

Plussat: Service, location and good are all amazing. The staff was always extremely helpful and friendly. Breakfast was always good. You can't beat the location, it is on the best part of the city, walking distance to a nice shopping mall. You can't go wrong.

Miinukset: The shower had some issues with water temperature, but it was manageable.

Plussat: No hot water on the 9th floor

Miinukset: No hot water for 4 days

Plussat: Comfortable beds (super sheets), fluffy big towels, windows that open for fresh air, friendly staff, access to a super gym close by, breakfast buffet

Miinukset: No coffee maker in the room.

Miinukset: Steamroom was not working.

Plussat: Staff attention.

Miinukset: Quality of the bed was not good and even changing it not satisfied according the quality of the hotel.

Plussat: Huone oli tilava ja siisti.

Miinukset: Liikenteen melu kuului huoneeseen ja häiritsi unta. Lisäksi ilmastointikoneen koneen tuuletusta ei saatu hiljemmalle, vaikka henkilökunta myös yritti.

Plussat: Excellent location. Staff are very friendly and polite, specially Larissa from reception. Apartment is comfortable with many facilities. I really recommend this place for stay in Sao Jose dos Campos.

Miinukset: Nothing

Plussat: Great value

Miinukset: Carpet on the hall!

Plussat: Location and the room size were very good.

Miinukset: None.

Plussat: Size of room, utilities, appliances, overall value

Miinukset: Could have a more comfortable bed, better and fresher towels.

Plussat: Lovely apartment, spacious and airy. Great breakfast. Helpful and friendly staff.

Plussat: The toilet design that is separated from the bathroom. The faucet for the toilet is useful too. Friendly staff and smooth checkout.

Plussat: My wife and daughter liked the security gate at the entrance. They loved the breakfast, with many difference choices, variety of breads, fresh fruits. The swimming pool area was good. They liked seating in the sun. The beds and pillows were really good. They had an excellent sleep.

Miinukset: My wife and daughter said the hotel is a bit old, but comfortable. Their room was a bit small and had a strange smell of mould! If staying again at this hotel, they would not like to stay in that same room.

Plussat: Staff was friendly and efficient. Room was clean and very comfortable.

Miinukset: Free wifi was very low speed and Netflix was not able to work in the room. Parking was good, but it would be better if there was a tend to protect from sun.

Plussat: Great as always

Miinukset: Nothing

Plussat: LOCATION

Miinukset: THERE IS NO PLUGS ON THE WALL, WE CAN NOT CHARGE COMPUTERS OR CELLPHONES... IT WAS VERY HARD

Plussat: All of the staff were excellent, caring and professional and this what made a big difference to our stay. Excellent location, next to a shopping mall. Breakfast was excellent. The rooms were super clean. The bar was amazing. I loved eveything about the Hotel. Will defiantly recommend and visit again. Keep up the great job. Thanks.

Miinukset: Nothing to dislike. Everything was great. Super comfort. Excellent location.

Plussat: Same place as my class

Miinukset: Tv in the bedroom was old

Plussat: Breakfast was great and dinner too.

Miinukset: It was awkward and unsafe that 06:30am a man could open our door room. I understood that it was a mistake with the room numbers but the door was locked and he was able to open. I was super scared that I had to wake up earlier that planned.

Plussat: The room cleaness was the main aspect I had considered to choice the hotel, and I really got what I paid for.

Miinukset: I think so that's the most negative aspect, I found in my opinion, was the lack of management over the whole staff, because we communicate some things was boring us (me and my wife) and nothing was done about our claims. The room tv's remote control and the air conditioner wasn't working correctly, the cleaness of gym room and maintenance of equipment was badly done, and when needed extend our staying the attendees at main desk were very evasive about that. So I think that there are a lot of point where the hotel can improve its service to became a reference hotel in the city.

Plussat: Great location and good breakfast

Miinukset: Extremely noisy. There are 3 dogs that are living in an abandoned area in front of the rooms of the hotel. These 3 dogs (see picture) are barking continuously day and night. I have asked the staff to change my room; the first reaction was to deny the problem and then to say that they were not the owners of the dogs and that was not their business. Very unprofessional

Plussat: Location is very good!

Miinukset: Towels...

Plussat: Great location, very nice facilities including pool and sauna and very clean place.

Miinukset: Pretty simple breakfast

Plussat: Great staff. Good restaurant.

Miinukset: Room lighting.

Plussat: reservation process, fast check in and out reception, 24h self parking, crew, localization, swimming pool area, room facilities, cleanes and look all are pretty good.

Miinukset: breakfast deserves improvement (expected to have some cereal, waffle), fruits were few and didn't look too fresh). The towels did look old.

Plussat: Staff and poll

Miinukset: Bed was bad. Shower bad too.

Plussat: OK, we booked one night with them to unwind and we picked them due to price and specially the facilities, namely: a pool, steam and dry saunas and a jacuzzi. When we went over to the pool area, both sauna rooms were closed for maintenance and the jacuzzi was empty. That was quite a let down for us considering that we didn't just go in there for sleeping. But the staff was very courteous and willing, and they said we could check out with a full refund, which is not exactly a rule in the brazilian landscape.

Miinukset: Facilities closed for maintenance for extended periods of time. They should pay more attention to such things and find ways that would make their facilities more fault-tolerant or help them fix them quickly, like backup systems or keep spare parts in storage.

Plussat: Nice breakfast, good staff, near shopping Mall

Miinukset: Everything was good

Plussat: The staff is very responsive and cordial. I stayed there for 4 nights there and in the first I had problems with some noisy neighbours at 2:00AM, solved immediately and I could change my room in the next day. The breakfast is very good, the wifi connection very stable (you can easily work from there) and the gym very good to use.

Miinukset: The quality of the bed and the cleanliness can be improved. Looks like they clean the rooms during the mornings only - I had to work from the hotel during the morning in one of the days and the room was not cleaned after the noon, even with the mark asking to clean it.

Miinukset: The free Paring car

Plussat: It was really clean, the breakfast was excellent. I also enjoyed the sauna and Whirlpool..

Miinukset: The concierge was trying to convince me that my triple room only was to two people. Despite of that, he was kind afterwards and we solved the situation.

Plussat: Excellent value for money.

Miinukset: Front desk staff did not consider advance request through booking.com for quiet room; I needed to change the room later. Male waiters during dinners and breakfasts more annoying than professional. Tiny swimming pool. Thin walls, which is a problem as next-door guests were often extremely noisy at 2:00am. Considerable mould under windows.

Plussat: Good breakfast, good hall, great personnel.

Plussat: Very clean and comfortable. Very good breakfast. Excellent value.

Plussat: All of service

Miinukset: Nothing

Plussat: Good choices, hot and cold buffet type, plenty of fruit and cereal. Good coffee/ tea, very clean area and good ambience at that time of day.

Miinukset: Way too busy, you cannot get a table at peak time and as its mainly a business hotel the peak time is around 7:00 am. Queues for coffee etc...

Miinukset: Parking is from a third party and is not free. If someone comes to visit you by car there is no free parking.

Plussat: comfortable beds pillows and good AC

Miinukset: we like everything

Miinukset: hotel is going through renovations. lobby is under construction. some noise during afternoon.

Plussat: breakfast, location, cleanness

Miinukset: pay parking

Plussat: Good location

Miinukset: I arrived late at night and wanted to get something to eat quickly, but it took me about 20 minutes to get through to room service to order. I even asked the front desk for help, but even that did not help much. Also, the bar soap is tiny and it’s quality is questionable. Please take it as feedback from someone who appreciates Mercure.

Plussat: breakfast was good need a bit more fruits but it was good coffee and accommodating staff members

Plussat: Staff is outstanding! Very friendly and supportive.

Miinukset: Room was noisy. No sound insulation at all. It was possible to hear conversation on the adjacent room. Sounds from the street were very loud and irritating all through the night, specially on weekends. We could hear clearly people walking in the corridor. The bathroom was tiny. No hot water on the sink tap. Room service was provided by a bar downstairs with very limited food and of a bad quality. We ordered something on the second day, but we returned it, as quality was really bad. Really disappointing.

Plussat: Staff increadibly polite and helpful.

Miinukset: Looks like a great place but also looks like they were trying to save money when furnishing the appartment! Could be an amazing place but l think price is steep for what you get in return! In my case, the pics did not reflect 100% the room

Plussat: The room was very comfortable

Miinukset: There is no way to lock the windows and the breakfast is not the best.

Plussat: Really liked the room, it’s quite spacious and nicely decorated jacuzzi and steam room in the room were a massive plus, what made me book it actually.

Miinukset: Not really prepared for a business person - no work area or nice bar to stay during downtime. Reception hall could be reNovated. No option of secure WiFi - needs to login on social media. Frigobar was empty and had to come down for a bottle of water

Plussat: Location.

Miinukset: Pillows need replacement.

Plussat: Breakfast is really good and Wi-Fi is fast

Miinukset: Don't have a iron/iron board and the bed sheets were old.

Plussat: Great location and price!

Plussat: Breakfast was very good, had a lot of options and staff were very polite.

Miinukset: There was some confusion during checkout, which is to be expected due to the time we went for checkout but there were people who crossed the line at the reception and instead of sending them back in line the recepcionist accepted their payment. Other then that everything was nice.

Plussat: Great location and stunning views from balcony

Miinukset: Cable TV image pretty poor! Only good at reception.

Plussat: For a short stay it's a perfect place. Room very clean.

Miinukset: The extra bed for children could be a little more confortable.

Plussat: 1. Friendly and helpful staff. 2. Bed linen and towels were super clean. 3. Ample and easy parking on the hotel premises.

Miinukset: 1. The sauna wasn't working and one of the reasons I picked this hotel was the sauna. 2. Treadmill was rather old, making it almost impossible to run on it at a speed higher than 7 Km/h. The fitness centre was not well-kept. 3. The pasta ao sugo that I ordered at the restaurant was a bit to pricey for what was delivered. 4. However friendly, the waiter didn't offer cheese for the pasta. 5. I asked the waiter for some bread and it was already going stale. 6. The same demi-stale bread was served at breakfast. 7. The hotel restaurant was empty when I went in and the first table I sat at had a dirty towel. 8. The bed sheets had some holes in it. They were very clean, though. 9. Hotel is a bit too far from the city centre.

Plussat: Liked the hotel and the view of our 6th floor room, it was located at the back of the hotel with a clear view of the moutains and the peaceful neighboorhood. And the parking was free.

Miinukset: the blanket and the shampoo, but it wasn't a problem at all.

Miinukset: Breakfast should be served earlier

Plussat: I liked the breakfast and the place.

Miinukset: The Air conditioning was not functioning. There was a burned light on the mirror. I think the lights are not enough to see everything in the room.

Miinukset: The bed clothes had stains and there were no hand towels the quality was not good

Plussat: Poor breakfast

Miinukset: breakfast was no good, few options

Plussat: I loved the room. It exceeded my expectations. Great value.

Miinukset: I liked everything.

Plussat: Comfy beds and great breakfast

Miinukset: Shower

Plussat: It was good , but the bed was a little unconfortable and the biulding was old

Plussat: Good breakfast. Large room. Enjoied the sauna and the view from the top of the building. Very good park service.

Miinukset: No hairdrier in the bathroom (available upon request at the reception)

Plussat: location

Miinukset: cleanness

Plussat: Location

Miinukset: The facilties are very old and badly mainteined.

Plussat: Nice hot shower, big room.

Miinukset: Breakfast ends at 10:00 sharp! But after 9:30 things are no longer replaced.