Hotel Jaroal

This was my worst hotel stay ever. The staff was awful and I was given a different, smaller class of room than the one I booked, one I never would have booked if it was what had been advertised on here. Also the wifi did not work inside the room (after I was not told the password when I checked in and it turned out not to be in the room), the room smelled like mildew, the blinds did not fully close and my window was beside a walkway, the restaurant was above me so music came from the ceiling, and a contraption on the ceiling had a light that made the entire room glow green all night. All my attempts to solve myriad problems were met with indifference at best by staff but I normally could not even reach staff to talk to at all, partly because no one told me how to reach reception, the number also was not posted inside the room, and it turned out not to be any of the common reception numbers (such as 0, 9, 100, ...). As one example amongst many, when I left early the person on reception didn’t so much as apologize or ask what was wrong. She had also told the people picking me up that someone would come to get my luggage. Whoever she was planning to ask turned out not to be at work yet, but she did not tell any of us. After 15 minutes I gave up on waiting and came to reception, after which she STILL didn’t say anything until I mentioned that my suitcase was still at my room, a room that was down the elevator, across the restaurant patio, and down a flight of stairs beside the hotel’s private beach (an ideal room for some but a nightmare to me). Thankfully one of the people who had come to get me was able to retrieve it, since the hotel staff were uninterested. I would not even recommend this hotel to someone I hated.