Santo Domingo hotellia

Miinukset: Air conditionning went auto an was mostly hit than cold

Plussat: Everything is always perfect

Plussat: Food was great, rooms and common spaces are clean and nice.

Miinukset: Some of my stuff got lost while changing rooms, I got some back after escalating it to senior satff member, but apparently the other things just disappeared and that’s it.

Plussat: One of the best services I received food it's great

Miinukset: Pool hours

Plussat: the pool is outstanding; the rooms are beautiful and the restaurant outlets are outstanding. The staff are well trained. This hotel operates as the highest level.

Miinukset: nothing

Plussat: Pool area and rooms

Miinukset: Spa was so so Water pressure in the showers

Plussat: Amazing rooms and the pool was niceee

Miinukset: The view

Miinukset: Staff trick the customer to sell something that is not what they say it would be. Breakfast price is ridiculous. Flavor is terrible. Room is small for the price. Do not go to this hotel. Worst experience on a hotel of this price.

Plussat: all the staff at the fronr desk were you excellent..100% to the food.. everyone I come across treat you like family

Miinukset: I find no fault

Plussat: Beauirful and comfortable hotel with a perfect location in the. Enter of the city. I recommend paying the access to the exefutive lounge

Plussat: Loved the food, the ginger bread house and your staffs' customer service.

Miinukset: It would have been great if the hotel had a New Year's Event party. Perhaps, some Dominican Band playing that night.

Plussat: The view from the bedroom was awful, it gave to the building next door and there was no natural light in the bedroom.

Miinukset: The swimming pool is great, so is the view from there. The hotel location is perfect for those who are looking to move around and do not seek to be by the seaside. It is a modern, confortable and clean hotel. Employees are well trained and kind. Restaurants are good, so are the alternative breakfast, cocktail options! Strongly recommended for adults with no kids!

Plussat: Juan Castro at checkin was extremely helpful and welcoming Makes me want to return and stay at the JW Room large and as nice or nicer than any JW Marriott I have stayed in the US!

Miinukset: Nothing

Plussat: Cleanliness and food was outstanding

Miinukset: It didn’t have a spa or massage cabin

Plussat: Service was good and the staff nice as always. The location is perfect.

Plussat: Excellent service from all the staff

Plussat: the pool has a nice view but water was really cold

Miinukset: value of your money --- expensive for what you get. the room need to be more tech

Plussat: The location it is central and in the best mall in town

Plussat: The room was clean and large. Very comfortable. And tv in the bathroom was a nice touch

Plussat: Everything’s

Miinukset: Nothings

Plussat: It was meticulously cleaned and the staff were very accommodating. It was convenient that it was attached to a mall with restaurants and a theater. Parking was convenient for downtown

Plussat: Very upscale hotel near the very nice section of the city. Adjacent to Blue Mall

Miinukset: The breakfast buffet was $25 per person, quite expensive for the Dominican Republic

Plussat: A/C temp was excellent and the bed & pillows very comfy.

Plussat: The service was excellent. Everything was perfect.

Miinukset: The service was excellent. Everything was perfect.

Plussat: Very luxurious at a reasonable price

Plussat: Brand new rooms

Plussat: The location was great, the rooms were renovated beautifully with a high-end feel.

Miinukset: A balcony in the room would have had me give this hotel a perfect score! Also, the service was just okay. For instance, if I would call housekeeping to clean my room, they would forget. That happened twice. When I had asked one of the bartenders at the bar if they had change, she said no versus directing me to where I can get change. The waiters at the restaurant "Los Proches" were also trained poorly - no attention to detail.

Plussat: Every thing the hotel is nice

Miinukset: They did not change the linin only after 7 days

Plussat: Nothing was bad stuff and bad place

Miinukset: They did not change any linin and they did not clean the bathroom at all

Plussat: The back yard

Miinukset: The room was not clean and the bed was too bad Also they did not clean the bathroom at all bad stuff I asked them to clean the bathroom 3 tims and they did not clean

Plussat: Nothing I will not go there again

Miinukset: The are fooling peaple in the check out the charge me extra things from the mini bar and I did not take them . The charge me extra for the lundry and was mintioned another pricess in the room . The did not change any linin during my stay at all bathroom was not cleaned and also I asked them for it but nothing happend.

Plussat: The food is amazing. Royal Club is cool you get to eat fruits, coffee, and soda's for the kids or hot chocolate while enjoying the view from the top floor. The breakfast is known to be one of the best.

Miinukset: I suffer from Allergies and they acted up while I was here. Weird because the hotel was clean and they do not have a carpet throughout the room, which is essential for me. Not a family hotel more of a business environment.

Plussat: the room was clean and bathroom design was nice the bed was comfortable

Miinukset: the view from my room was bad looking out the window was the view of the roof and you could hear people and music outside.

Plussat: The patio and the room only. Hotel too old and they want to exhibit a class that they may have in the 50's but not on 2016.

Plussat: The variety of the breakfast was impressive. The welcome as well. Had been a guest a while ago, decided to check it out, due to the reviews on booking. Was very impress, did not expect that much of a change. Definitely the reviews came short, of what a great stay it can be,

Miinukset: Did not stay that long, to make a comment.

Plussat: I was there for my cousin wedding Maryel and Jean

Miinukset: One of the best hotel in Santo Domingo want i go back this is one of the hotel the i am going to setting

Plussat: The service , the employees were amazing!

Miinukset: Nothing, it was as close to perfect as it can get.

Plussat: The room was very comfortable

Miinukset: They should have more options for breakfast

Plussat: Quality and variety of food and very friendly and efficient staff ,will certainly stay here again.

Miinukset: Nothing !

Plussat: Great breakfast Excellent locations

Miinukset: No really a bad experience but the bathroom towels didn't smells fresh.

Miinukset: Location

Plussat: The place was great. My only disappointment was that my flight left too early for me to enjoy the breakfast.

Plussat: Professional. Accommodating, and very polite. Room was impecable .. excellent cleaning lady. Very kind and willing to help at all time.

Miinukset: La piscina no tenía calefacción. A nuestro gusto, pasamos todo el día demasiado frío para usarlo.

Miinukset: In my last stay I ordered somme food to my room and after 50 minutes I called again and I had to place my order again. The laidy forgot. The hotel was totally occupied this could be the reason but it does not justifies a bad service

Plussat: people

Plussat: I Iked everything. The staff and facilities.

Miinukset: I did not like that I had to pay extra for my fiancé to visit

Plussat: We loved the hotel in general. Very comfortable and excellent service. Thank you!!

Miinukset: Historic building and location. Very nice staff. Air conditioning!

Plussat: Sijainti erinomainen. Milijöö mahtava.'

Plussat: Super friendly staff, great location, good food

Miinukset: there was a miscommunication on their part about airport pick up that resulted in me having to pay double for airport transportation

Plussat: Everything about this place is magical. A time traveling experience with all the amenities according our times. The staff is really willing to make you feel at home, with a big smile on top!

Miinukset: That could not stay longer!

Plussat: Gabriella and Rosemary were incredibly great.

Plussat: Location in a quiet street of the Colonial area. The hotel is located in a very well restored colonial house. Rooms are tastefully decorated, very quiet as they are all overlooking the patio.

Miinukset: nothing

Plussat: The staff were extremely kind and welcoming

Plussat: All.of the above especially the location and the price.

Miinukset: I liked everything especially the service from both front desk and kitchen staff.The location was perfect.

Plussat: Beautiful setting, friendly and helpful staff

Plussat: Professional, courteous, and attentive staff. Gabriella was fantastic; always available and willing to assist. She sets the standard for excellent customer service. Roberto and Jack were also very dependable and attentive. House cleaning staff were great!

Miinukset: Common area internet was spotty. No fridge in the rooms.

Plussat: The staff.. especially Gabrielle and Rose Mary were fantastic. They were very friendly and looked after any wants immediately. I would highly recommend this hotel for anybody staying in the Zona Colonial.

Miinukset: Everything was very good...no complaints

Plussat: Everything. From the moment we walked in the doors, the experience was fabulous. The staff are incredible, the space is gorgeous, rooms are very comfortable, beautifully decorated and breakfast was beyond delicious!

Miinukset: Absolutely nothing.

Plussat: Our stay was excellent with special thanks to the staff which exude the hospitality that the Dominican Republic is best known for. And of course the Colonial Zone is charm and wonderment.

Miinukset: The lies in the American media about the DR. As a US citizen I wonder why such campaigns continue.

Plussat: It was an excellent locatiom close all the attractions, bars, and restaurants. Super kind staff and reasonable price for the quality you get.

Miinukset: None

Plussat: The tropical plants , the sofa, the relaxing pool, the food was delicious, beds were comfortable! An Oasis!

Miinukset: I loved everything! No complaints.

Plussat: The hotel was clean and pretty. I felt at home in Santo Domingo. The pool was clean and nice. Not too spacious but clean and cosy. The breakfast was good too. I would come and stay here again. Hotel staff was friendly and took good care of me.

Miinukset: Nothing in particular

Plussat: The service, the ambience, fantastic breakfasts!

Miinukset: Everything was superb.

Plussat: Everything was great! Special thanks to the staff which is great and really makes you feel welcomed!

Plussat: The building is absolutely beautiful, with a perfect blend of period features and modern design. Stepping inside and seeing the amazing lobby and pool area was a real wow moment, and my room was lovely too. The breakfast was truly fantastic – starting with fresh fruit, yoghurt and granola, then a lovely light fluffy omelette and toast with homemade jams. The staff were super friendly and the whole place was so peaceful and quiet. I wished I could have stayed much longer than just one night.

Miinukset: Nothing at all :)

Plussat: Decor of rooms and entire property are beautiful. Staff was extraordinarily responsive and helpful. Located in a quiet neighborhood but near all of the scenic and historical attractions of the Zona Colonial of Santo Domingo.

Miinukset: Nothing

Plussat: A beautiful hotel with lovely gardens and a small pool, clean and comfortable room with lots of little extras, friendly and helpful multilingual staff, delicious breakfast, great location in colonial district.

Miinukset: We loved everything!

Plussat: -location -breakfast -clean room

Miinukset: -it would be good if staff speaks better English

Plussat: Lovely place! Well designed. Great location. it is quiet, very friendly. I had a good time there and came back for an additional night on the way back.

Miinukset: Wi Fi access was limited to the lobby area.

Plussat: EXCELLENT service Excellent options

Miinukset: The pool--it needs renovation

Plussat: Great food friendly staff Quiet and secure. This hotel was across from the Malecon beautiful scenery.

Plussat: Just we stay was for two day's so we can't tell so much, but the intertaiment in the casino we love it.

Miinukset: As i said the intertaiment in the casino.

Plussat: The pool was nice

Miinukset: Food, carpet was not cleaned properly, staff did not offer resolution to a major problem, misunderstanding of the details of my reservation

Plussat: Great service and the rooms are spacious/comfortable/clean.

Miinukset: No

Plussat: The cleanest and customer service

Plussat: Hotel is very modern and nicely decorated.

Miinukset: Outside the hotel the neighborhood needs an upgrade. Also trying to cross the Malecon is a mission with no traffic lights or guards to help cross the street.

Plussat: The hotel was very clean

Miinukset: They try to tell me that my room didn't come with free breakfast... I always book rooms based on free breakfast.. The server was making passes at my lady in Spanish he thought I didn't speak Spanish.....

Plussat: Shower was small and broken

Miinukset: Shower

Plussat: This hotel is located in the heart of Santo Domingo and its very close to many attractions, including malls and tourist destinations such as the Colonial Zone. The rooms were beautiful, spacious and very comfortable. The staff is very kind and generous, I lost my two gold earring in the pool and they somehow managed to find them and hand them back to me. The pool is spacious and clean, the music they play is very soothing nothing too extreme. The kids enjoyed the stay.

Miinukset: Once we checked in, the representative alerted us that we had to pay US $39 per person for the breakfast buffet. I quickly showed her my reservation that clearly stated that breakfast was included. She kindly asked me to take a screenshot and send it to her supervisor, however we did not receive any response from him. The next day we had to go the lobby ourselves to see what had been resolved and she let us know that we could enjoy the free breakfast. We learned that in the late afternoon thus missing out on our first day of breakfast. Room service food is not that great, and pretty pricey and takes about 45 minutes.

Plussat: Everithlng is good

Plussat: Service excellent Room the best

Miinukset: Rear parking now you have to get of property and go around huge block to park in rear of the hotel, Parking space extremely narrow.

Plussat: The room is clean and everything they promised was provided.

Miinukset: No

Plussat: The rooms where very comfortable and the staff was outstanding in a country that is not known for either one of those.

Plussat: Quiet, little cosy pool, staff, room, standards amd comfort level.. and the bar. Jose, was fabulous behind the bar..

Miinukset: Well.. its a bit off from the hub, but then its a city hotel

Plussat: I loved the hotel the area so much stuff to eat around the hotel and the customer service is definitely one of kind everyone super friendly.

Plussat: All

Miinukset: Nothing

Plussat: The people

Miinukset: No

Miinukset: My daughter has about 4 bed bug bite on her legs

Plussat: Excellent customer service. The receptionist, cooks, waiters etc. are the best that I have ever experienced. They all go out of their ways to make you feel most satisfied. The best place I have visited yet. If I could would give them 10 stars.

Plussat: Rooms

Miinukset: Food at the hotel restaurant

Plussat: It was very awesome experience, I enjoy every minute. The staff was very nice.

Plussat: I love that everyone was so nice and willing to help. The beds are amazingly comfortable!

Miinukset: The pool doesn’t get much sun so can’t really pick up a tan.

Plussat: I love everything.. No complaints..

Plussat: The view and staff were absolutely AMAZING!

Plussat: While this is an older hotel it has a lot of character and detail not found in new hotels. Woods, marble etc. Location is best in Santo Domingo. And the breakfast included in the price is one of the best breakfast buffets I’ve ever had. Huge variety. They don’t skimp. All is included such as sodas, etc. Staff is very accommodating. The off-season room rates are a remarkable value.

Miinukset: An older hotel with some signs of wear but this is minor compared to what it Offers.

Plussat: Everything

Plussat: Everything was perfect and the views were amazing.

Plussat: the service was good if you had a problem they fixed it.

Miinukset: it was a little expensive for the extra services and drinks.

Plussat: Food, people a

Miinukset: Facility, pool and that terrible smell in my floor

Miinukset: No security in this hotel. Some worker in the hotel provided a third undesireable person with my personal information , including room number and location in the hotel without my authorization. No security, no privacy.

Plussat: Nice pool and great food

Plussat: Services...especially the lady in charge of maintenance, magnificent Human BEING..

Miinukset: NO

Plussat: It is my home away from home

Miinukset: Breakfast not included in the price...

Plussat: Staff very polite and attentive.

Miinukset: Dust all over the room woman hair in th bathroom Dirty sheets, oil all over 24 hr menu and on desk chair And last cup in fridge from last guest that stayed

Plussat: The rooms were clean. The area was safe. The view was okay.

Miinukset: Things I wish I knew before booking. Everything and I mean everything costs USD. The food was not good. And guests weren’t allowed to have visitors in they’re room unless they paid $$. The beach was not accessible.

Plussat: personnel

Miinukset: air conditioned in the room is not possible to stop totally

Plussat: The breakfast was excellent. There was ample varieties of fruit and hot food items to choose from.

Plussat: Everything was great with one exception- the pool was closed Tuesday afternoon from 2:00 on. That was our last day there.

Plussat: The decor was very cool, clean. Staff was awesome.

Miinukset: The hotel smelled mildewed from the entrance. The room had an incredible mildew odor. Every time the air conditioning was turned on the mildew odor grew worse. We were settled in so we bought candles and air freshener to help make the room bearable. Mildew is hazardous and this hotel should be treated.

Plussat: The room was overall confortable for a one-night stay and continental breakfast in the morning met our expectations. The hotel is at a great location in the middle of the city and easily accessible to local restaurants and bars. The staff was overall friendly and check in and check out was fast and efficient.

Miinukset: The room didn't meet our expectations and it seemed to be more expensive than other hotels in the area. At the beginning of our stay there was no running hot water but the issue was solved within the hour. The pool area had no staff during the morning and we were unable to inquire about drinks, food, etc. The hotel placed a hold on our credit card which was reversed at checkout, but more than 24 hours after check out the hold still hasn't passed through, making it inconvenient for the traveler having an extra expense that was unaccounted for.

Plussat: nothing. worst stay in my life.

Miinukset: they are racists. would never stay in this lame hotel chain ever again.

Plussat: Room was very clean and comfy. Pool and gym were nice. Good breakfast and the staff was very helpful and could speak English.

Miinukset: Very expensive mini bar

Plussat: Location

Miinukset: Very much a business hotel rather than leisure

Plussat: Comfortable, great value.

Miinukset: Got a big check in charge when arrived, staff didn't explain that it was just a lock, and normal charge would be done at checkout.

Plussat: other service is good

Miinukset: very poor WiFi

Plussat: people is good

Miinukset: very poor WiFi

Plussat: The staff

Plussat: Everything

Plussat: Amenities, pool area, children's area, and lobby were very nice.

Miinukset: I booked 2 rooms with a king size bed and 2 twin size beds. At the arrival I was told they did not have that type of room, and they gave us rooms with 2 full beds and a extra crib. Inaccurate description. On top of that they made us pay an extra fee of $13 for the third person. The front desk personnel accepted the reservation was for a 3 bed suite but only 2 persons per room. Why should I book a 3 bed suite if we are going to be less than 3 persons in the room?

Plussat: The staff are so professionally and kind. All the facilities were in great condition and I loved my premium suite with all the benefits of the lounge .

Miinukset: There’s nothing I didn’t like , the WiFi has improved from my stay last year but I still hate hat I have to enter the WiFi code every time I disconnect for a period of time when leaving the hotel

Plussat: Comfort, amenities and location

Miinukset: Nothing

Plussat: the breakfast was really delicious!!

Miinukset: the doube bed was small for 2 people. i was expecting the bed to be a little bit bigger.

Plussat: Restaurant was good. Bars nice. Bed great.

Miinukset: Charged much more, upgraded room without notice. They dont respect your booking choices.

Plussat: I like the location , we usually stay there when we go to Santo Domingo the location is perfect

Miinukset: The internet was out the whole week , there was some type of construction going on , the room cleaning crew was terrible , they never clean good , didn’t replace water bottles , towels and made my whole stay a nightmare I call several times to the front desk to address the situation and even talked to the service manager I just got an apology and we will take care of it but I was not happy at all

Miinukset: They were charging more money than the price in the booking reservation, they didn't give any voucher back of blocked (hold) money in the credit card used in booking.com reservation, they gave me a room so near the road without proper windows in such a busy road, after jetlag from China didn't sleep at all, my toilet exploded and i kept the water coming into the room with towels, call for service it took a while even though the urgence, then asked twice for cleaning service, finally they came and maids were talking and talking in a gossip way even if i was in the room, finally got clean towels, took a shower and ran out of there as fast as i could. Plus, breakfast was not as good as the aumount they charge for it.

Plussat: The staff

Plussat: Very professional staff, clean rooms, great value for money! Definitely comming back

Plussat: The installation of the hotel was very clean and easy to handle. The bedroom was comfortable and have everything you could need for one night. The staff was attentive and very helpful.

Miinukset: It was a moment that the aircondition in my bedroom started to leak water, but it stop minutes later.

Plussat: Attention from staff was absolutely amazing. Spot on!

Miinukset: There didn't seem to be much to do in the area

Plussat: Clean and friendly personal.

Miinukset: I don’t have any complain.

Plussat: Our dinner was excellent and there was a good breakfast buffet. There is secure, guarded, parking across the road. Good location for the Botanical Gardens.

Miinukset: Our request for tea seem to totally confuse the breakfast waiter, who then ignored us.

Plussat: Very helpful staff and excellent amenities great value for the price.

Miinukset: Can not complain about anything.

Plussat: Best boutique hotel in the City. Definately everybody in their staff try very hard to exceed expectations every single time I stay there. Renovated hotel with very competitive prices and great food. R. Matos

Plussat: Front end service wanderfull place and room

Miinukset: Restaurant Food need to improve sandwich Cuban was not prepare properly Only mayonnaise with not enough mixt of meat Lasagna need more flavor Pernil with tostones the pernil has onions change flavor

Plussat: Love the Dominican coffee in the room. Staff very professional and pleasant: from the parking lot attendant, greeter at the door, restaurant staff to the front desk staff. I also had a few meetings with some dignitaries that I asked to join me for breakfast and they have a small conference room which they facilitated. It's much more comfortable than trying to have a breakfast meeting in the restaurant.

Miinukset: Wifi was intermittent in the small lobby area. Also, they don't seem to be accustomed to using wash cloths. Only bath towel and face towel. Just a minor thing. Not enough to keep you from a really nice business professionals - boutique hotel.

Plussat: More beautiful than in the picture

Miinukset: Everything was good

Plussat: The staff was amazing.

Plussat: We received a room upgrade upon arrival and the staff was attentive and helpful throughout our stay. We received 2 extra beds at no charge, free drinks and a complentary massage! We loved it!

Plussat: Location was great, property was lovely as were the staff.

Miinukset: Internet was terrible, breakfast quality could have been better, and a bit more attention to details - for instance: having water in the water cooler in the gym would be good!

Plussat: Great hotel, awesome pool and rooms.

Miinukset: price of breakfast!!!

Plussat: everything

Plussat: This hotel is a EXQUISITE! When we arrived, we were greeted by friendly staff at our car door, luggage swiftly carried in. We were exhausted from our flight from Los Angeles, and in desperate need of a bath, the reception was gracious enough to check us in a bit earlier as our room was already ready. We were so grateful, and they even offered us champagne and cookies! Small but important detail in hospitality! The building itself is immaculately preserved, it's a historic mansion, with beautiful court yards, pools. and rooms with brick and mortar walls. It's like sleeping in a museum with high tech AC and luxurious spas/gyms. The pool was refreshing, and it overlooked the ports/cruise ships passing by. The hotel is surround by 1800's century castle walls, where you can take amazing photos. They also provide $$ exchange services if you're in immediate need. They have a full bar at the pool, restaurant and complimentary coffee in the morning as well. It's location is also the best in el centro historico, right near the malecon and the famous historic areas. I would 100% stay here again and again!

Miinukset: nothing, everything was beautiful!

Plussat: Service staff really not profesional.

Plussat: Everything! The way the spaces are being used and distributed, knowing is an old edification. Staff is awesome, bedroom super confortable and hermetic! The concept is so gorgeous and well achieved!!!!

Miinukset: Nothing to say.

Plussat: Centrally located, beautiful interior and landscaping. Great breakfast.

Miinukset: A shelf for toiletries in the shower and more hand towels.

Miinukset: We were 4 pp and when we arrived they told us ee did not fit in the room so we have to take a bigger room and pay extra. They would have told us at the momento of the reservation.

Plussat: Historic hotels , rooms were basic but the historic nature helps

Miinukset: Construction noise Basic rooms

Plussat: The professionalism and friendliness of the staff!

Miinukset: The free breakfast was very very limited !

Plussat: The staff was very friendly

Miinukset: The parking

Plussat: Breakfast was OK. Love the location because is center and quiet. The staff is great. I feel like I am in my own studio, its really cozy and I feel safe.

Miinukset: Bed was not that comfortable. Coffee but not sugar in the room. I am not sure if they have a vending machine or not but at least they should have more water in the refrigerator.

Plussat: I love the rooms. Even the smaller rooms were very comfy and large. The staff was very professional and courteous. Excellent service.

Miinukset: The ham wasn't very fresh and there wasn't a lot of choices. Aside from the eggs you didn't get anything else really filling. Also, the rooms on the side of the streets were a bit noisy.

Plussat: The rooms are spacious. The bathroom is amazing. Exceeded my expectations for sure.

Plussat: The room was extremely comfy, made me and my husband feel very at home

Miinukset: All I felt was missing was some bacon at breakfast and maybe a pool or terrace area.

Plussat: The property had excellent staff. They were friendly and professional and they responded very quickly to any issues that I had.

Miinukset: At night between 2am -3am there was usually no running water and the toilets would not flush during those times

Plussat: The suite space.

Miinukset: Didn't like location & lightflies were all over the lights at nights. Breakfast needed more variety

Miinukset: More variety needed in breakfast . Breakfast facilities and dining needs to be improved

Plussat: Great staff-friendly and helpful The suites had everything, kitchen, spacious living space, comfortable bed, large bath space.....

Miinukset: Loved everthing

Plussat: They take a £28 a night deposit for mini bar and I have been left there over 10 nights and I’m still waiting for deposit to be refunded.

Miinukset: The staff on reception

Plussat: Perfect attention from the personnel, good location with lots of restaurants, pharmacy, beauty salon, sim card provider, supermarket, etc a few minutes walking. Breakfast was good, lots of choices. Food from the restaurant (one) was good but very limited and kind of expensive.

Miinukset: I don’t know if this happens in all rooms but mine was the worst, the power plant was next to my room (in that city the power is out often), a very annoying noise that I never found out the source, every external sound in general. For example: A guy coughed in the hall and I heard it next to my ear.

Plussat: Staff were very accommodating and dealt with the issues that we had promptly

Miinukset: Bit dated, location not good rather a poor area.

Plussat: The staff attention is commitment is great, you really see they try hard to exceed your expectations. Great facilities for work related travels as well as great location in downtown. Although they dont have gym you can access very easily to a very very good one.

Plussat: Nothing

Miinukset: Nothing

Plussat: Spacious, clean room & bathroom, great shower

Miinukset: Noisy generator outside the room

Plussat: Good breakfast, IF AND ONLY IF you get the free breakfast in your reservation. Otherwise, it's $10/person + taxes (18%) and that is way too expensive.

Miinukset: 1. No refrigerator 2. Depending on the package, you MAY or MAY not get breakfast. The first three days I paid $113/night and I had breakfast. I renewed a 4th day for $140 and I didn't get the breakfast. 3. For 2 people, they only give 1 complimentary bottle of water. Each additional bottle is $1.20. For me the deal-breaker was the breakfast and the lack of refrigerator. I understand that the last day I mistakenly selected the wrong reservation (which had no breakfast), but considering that I had spent over $500 for 4 days, the least they could do was throw in the free breakfast. Due to the sneaky way they hide the breakfast option, I will not be staying there again.

Plussat: The breakfast was excellent.

Miinukset: The gym not being at the same facility but you did recieve a free ride to and from the gym which was only a block away.

Plussat: The staff is excellent

Miinukset: The meals are expensive

Plussat: Very good, friendly and professional staff. From reception to room service to Bar. Surprised to find this in SD.

Plussat: Staff is best of the best. Rafae and Darlis are so professional, friendly, and warm! Very big and comfortable room. Swimming pool is nice and clean!

Plussat: beautiful rooms, delicious breakfast for a small price

Plussat: It was impeccable with amazing staff !! Loved the interiors ! So chic and I definitely will be back ;)

Plussat: Casas del XVI is a stylishly decadent experience. You enter through a secure foyer and are directed towards a uniquely sophisticated lounge area. At this point, your vacation has already begun. You will sip fresh juices on a luscious sofa as they check you in and inform you about their services., You will then be given an iPhone pre-programmed with the numbers of the concierge and your butler. Your butler takes you to your room to show you how to access it's features. You notice the airiness of the room, the attention to detail, and all of the bathroom amenities one comes to expect. Meanwhile, the staff has already set up your lounge chairs by the pool, complete with water, two towels, and leather-bound menus. Breakfast may be served poolside or at an elegantly-set table in the courtyard. if you happen to order a few bottles of Champagne (as we did,) they will be attended to quite expertly to protect against the Caribbean heat. Quick to anticipate needs, our amazing butler Agusto knew exactly when to offer to reset our chairs in a shadier spot, provide menus, or bring more of our favorite bubbles. He was the absolute best! Lastly, the beds are one of the most comfortable I've slept in.

Miinukset: There is nothing bad to say! What the property may lack in ocean views, it makes up for in luxe decor, top-notch service, pristine housekeeping, and high-end clientele. :-)

Plussat: The butler was very attentive and polite

Miinukset: We didn’t like the first impression thanks to the pressure on payment process the lady put on us. She was very concerned on taking my Credit Card info than welcoming us. Also, we understand that this is a very antique property but due to humidity in the house, we got immediate allergies.

Plussat: Great decor and design. The staff were so kind and friendly.

Plussat: The hotel was absolutely stunning and the property was divided into various houses, each with their own character and charm. Every item was hand selected with great attention for care with from local artists and designers. It was a magical place with the feeling of being outside the city. All the casas had their own pool and onsite butler. The staff were extremely hospitable and friendly. I would definitely return, and if I were traveling with a family, or a group of people, I would highly recommend renting one of the casas. I learned that Oscar de La Renta lived in one of the houses before it became a hotel. Owner by Small Luxury Hotels of the world. Thankt you for a wonderful stay!

Plussat: The extreme privacy of the whole experience. Personalised attention and service Ample room and spaces

Miinukset: Insonorisation of the room from the internal court should be improved. You can hear everything from the patio in the morning.

Plussat: We liked the decor. The room was large. The bed was comfortable.

Miinukset: There no chairs for reading in the room.

Plussat: Service. Can only be described with one word :excellent!!

Miinukset: Our room was a bit noisy, but that changed immediately once we mentioned it

Plussat: Very charming collection of old colonial houses. Whilst there we visited a number of hotels for drinks etc and this is by far the best place to stay in SD.

Plussat: Firm mattress and a ginormous bathtub!