Santo Domingo hotellia

Plussat: amazing staff, very comfortable and pretty.

Miinukset: shower. bathroom in general.

Plussat: Comfortable room

Miinukset: It took me 4 x changing card keys before had one that worked r more than a day. I lefyt my sirface chnarger in the room and have not been able to speak to some to retrun

Plussat: Staff very professional, breakfast excellent, very good atmosphere.

Miinukset: Need new carpet and air conditioners new filter and duct cleaning. Besides that is an excellent hotel, the air feels heavy.

Plussat: Breakfast was included with delicious Buffet. Nice restaurants, pool and tennis.

Miinukset: Older hotel how’s its age. The A/C couldn’t keep up with the heat.

Plussat: Clean and the service is great

Miinukset: The staff are great and the service

Plussat: -Located in a quiet area of the city, away from the noisy city traffic. -Great view from the rooftop lounge -Beds, pillows, and linens were exceptional -Staff was friendly and cooperative

Miinukset: -According to hotel policy they do not allow more than two people per room on the “executive” floor, although there are two double beds and a queen sized pull out couch in the room. This is a stupid policy which should be taken into account when booking on this floor. I had trouble adding an additional visitor to my reservation and had to go through upper management just so they can make an exception. -Guards by the elevators asking guests for name and room number are not necessary

Plussat: breakfast was good, dinner a la cart was horrible.

Miinukset: house keeper was good, pool wasn't clean and people at the reception were terrible.

Plussat: Everything

Miinukset: The food, the Buffett is wack. We ordered room service, pizza and flan. The pizza you would think it’s a handmade pizza , no it’s those pizzas that are microwaveable that come in a box.

Miinukset: Floor carpets need to be replaced asap, they're in terrible condition, everything else is good, a quaint place

Plussat: Staff was helpful and friendly. Food was satisfactory in the dinning facility. Check in and check out was organized.

Miinukset: Parking is limited and it doesn't matter if you are a guest or local casino patron. When I checked in the front desk said I didn;t have a reservation, then said it was for only one day not two as my form indicated. I received my two days without problem.

Plussat: They ripped me off... I had a friend come in the morning at 10am to pick up some stuff and say hello - They charged my Credit Card an extra $50 for having my friend come to my room for 20 mins!! Unreal

Plussat: Decent value

Miinukset: Lack of bar service around the pool area at night. Rooms need refurbishing

Plussat: Nice large pool. Breakfast was good.

Miinukset: Filthy. Was 5 stars 30 years ago, now 2. But if you only pay a 2 star price, it's ok.

Plussat: Location was convenient.

Miinukset: Facilities were old as well as linens, technology, etc.

Plussat: the breakfast

Miinukset: The bed,The sheets and the towers

Plussat: No, sai nukkua siistissä huoneessa.

Miinukset: uima-allas ei ollut toiminnassa 3 ensimmäistä päivää. Hotellista oli pitkä matka keskustaan. Hotelli ei ole 5 tähden hotelli, korkeintaan 3.

Plussat: The pool it’s great

Miinukset: the restaurant

Plussat: The room clean

Miinukset: No complaints

Plussat: The food was very good along with the buffet breakfast selection. The room smelt very musty upon entry. Not sure if the carpets need shampooing but it could help. After opening the window to let in fresh air that helped greatly over our stay. The pool area and kids swings was great for my toddler. The music is too loud when you are trying to relax. The food selection was limited by the pool until after 12pm which is hard when you want it feed a small child early and something healthy. Overall a good stay They helped with early check in and check out due to delay car servicing. This was greatly appreciated. All food and minibar does not have taxes included. I shall stay again.

Plussat: The staff

Plussat: The room was very clean and the A/C was perfect. The breakfast was excellent. And the staff was excellent. The room is also Quite and hot water. I give this hotel a five star.

Miinukset: All was great. Keep up the good work.

Plussat: The Guest Services were outstanding, they were very helpful and attentive to all or our needs.

Miinukset: The Service staff (food service and poolside bar) were not nearly as attentive as the Guest services, as it took a significant amount of time to order at the pool.

Miinukset: Very good staff Annie Bello and Erleen Garcia very professional

Plussat: i like the breakfast. the various of food in the morning.

Miinukset: n/A

Plussat: Hieno allasalue, mukava henkilökunta, tilava ja siisti huone, hyvä kuntosali.

Miinukset: Sijainti ei ollut mielestäni paras mahdollinen, sillä kävelymatkan päässä ei ole erikoisia ravintoloita. Uber tosin toimi hyvin ja oli kätevä keino liikkumiseen.

Plussat: The staff

Miinukset: The service was do fast the staff was super helpful and very friendly Eleen Garcia and Annie Bello

Plussat: The staff

Plussat: The room was well equipped but we had to wait four hours for the mini bar to be unlocked

Miinukset: The room was freezing even with the temp set at 23⁰. The time it took to open the mini bar. The charges for the mini bar were too high considering the conditions we are living with. I had no recall of having any alchaholic drink from the bar yet one night and a bill for over 5000 pesos seem a little high.

Plussat: Brand new rooms

Plussat: Great quality. Rooms had a decent view, balcony area, and great showers!

Miinukset: Customer service and checkin and check out line were painfully slow. Twenty minutes or more for each with only one or two customers and one representative each time.

Plussat: Room are clean well equipped and very comfy

Miinukset: The lobby doesn’t match the other refurbished areas of the hotel by

Plussat: As usual nice room and very comfortable!

Miinukset: I found weird their rate policy, wanted to extend my stay one more night and the rate asked was higher than any you can find in any OTA; not even in parity but higher! Better they look deeper into the job of their revenue manager! Room was reserved for two people, only one bathrobe was present, I had to ask for a second one, promptly given; the only funny thing has been by making up the room... the second bathrobe was removed...! So we continued our stay with only one bathrobe...! The minibar was found empty, room service is given only until 11.00 PM...! So... Servi ce could be more attentive!!!

Plussat: The food is amazing. Royal Club is cool you get to eat fruits, coffee, and soda's for the kids or hot chocolate while enjoying the view from the top floor. The breakfast is known to be one of the best.

Miinukset: I suffer from Allergies and they acted up while I was here. Weird because the hotel was clean and they do not have a carpet throughout the room, which is essential for me. Not a family hotel more of a business environment.

Miinukset: The worse. I had a reservation for a double bed. Got there and was only one bed. Front desk lady didn't"t try to help.

Plussat: Excellent attentions from the crew special from Ana from reservations!

Miinukset: All was ok

Plussat: The patio and the room only. Hotel too old and they want to exhibit a class that they may have in the 50's but not on 2016.

Plussat: stay was plesent

Miinukset: none

Plussat: Location, beds where comfortable, parking, very luxurious lobby

Miinukset: Service allthought fast responding

Plussat: the staff was very professional and knowledgable, room service was impeccable. during my stay dominican moda(fashion) was been stay at the hotel which was rather exciting.

Miinukset: my only complaint was the hotel restaurant that added the 26% tax which cause me to leave a tip until i eat at other establishments and discovered that the tip is included in the 26%. other places broke it down tax - 16% and the tip - 10%. its very misleading when the hotel restaurant combine both.

Plussat: Very convenient. Restaurant, bank and business center are in the hotel. Bilingual desk workers.

Miinukset: I was double charged for my first night despite paying when I booked it online from Booking.com. I discovered the double billing after the fact (no signed receipt). I was also charged by the hotel for a taxi fare that I paid cash directly to the driver. Again, no signed receipt. They just do this stuff after the fact. I have an email pending with them but no response. I will be disputing these charges with my credit card company soon if no response is heard.

Plussat: Nice. and comfortable.

Miinukset: Far from the city

Plussat: Hotel with style, charm, professionality and a lot of history. Comparable to the Hotel Nacional in La Habana. I thoroughly recommend the hotel Occidental El Embajador. Active Hotels has proven to be an excellent and informative on-line booking service.

Miinukset:

Plussat: convenience to business meetings

Miinukset: no

Plussat: The service quality and the warmness of the people.

Miinukset: The tap water is not drinkable (I appreciate that they put a warning sign by the faucet), and the bottled watter is pretty expensive. Plain water should not be a luxury.

Plussat: This hotel is great in terms of location and safety. It is one of the best residential areas in the city. The hotel is old but they are renovating. The breakfast is a plus. Beautiful garden.

Miinukset:

Plussat: The staff was very friendly and was available anytime you needed them to answer any question. It was 1:00am and I needed information on where to buy souvenirs in the morning as my flight was leaving very early and I hadn't bought anything yet. The attendant at the front desk gave me a few ideas and knew which stores opened early and which didn't.

Miinukset:

Plussat: The Hotel Catalonia is an excellent place to stay in Santo Domingo. Direct at the Malecon. The rooms with most sea view are well and tasteful equipped. Simply great and in the best quality is the breakfast with different cheeses, ham, bread, fresh fruits, juice and many other things. The reception staff is friendly and professionell, as well as the staff at the breakfast.

Miinukset: The ATM on the ground floor. Download only Peso 3'000.00

Plussat: Great service.

Miinukset: We liked everything from the Hotel.

Plussat: Location and friendly staff

Miinukset: I was given a room that the door lock didn't work during check in and had to change rooms.

Plussat: Really nice views of the ocean. The room was a good size.

Miinukset: Other than the valet and bell boys no one else was too helpful. I certainly wouldn’t consider this a 5 star. Also the pool area was smaller than expected.

Plussat: It was very good.

Plussat: Executive kerroksen ruokailut, uima-allasalue ja erittäin mielyttävä henkilökunta!

Plussat: Perfect view from the window, in general not noisy except the moments when somebody lives in adjacent room, separated from yours by a door, not wall - then it depends on their behaviour Nice personnel Two high-rated restaurants in the same building Good massage cabinet

Plussat: Everything was very good love the hotel definitely I'm coming back.

Miinukset: The only thin was that I pay for breakfast and they said that I dint, ended up paying for breakfast again.

Plussat: Everything was good. Loved our view. The breakfast was awesome. There’s even wine and champagne to make mimosas.

Miinukset: The staff is alright.

Plussat: Services...especially the lady in charge of maintenance, magnificent Human BEING..

Miinukset: NO

Plussat: I was there 4 nights while waiting for a flight to go back to Switzerland. I enjoied the view, the clean room, the friendly and nice staff, the breakfast was really very good. They did all what they can to help me in a hard situation and they are very helpful.

Miinukset: Some rooms are a bit old but they did their best to fix the air conditioning and the shower, which was not very good working. But they fixed it.

Plussat: Staff very polite and attentive.

Miinukset: Dust all over the room woman hair in th bathroom Dirty sheets, oil all over 24 hr menu and on desk chair And last cup in fridge from last guest that stayed

Plussat: We stay here every year around the same time, new years. Staff are very attentive and have not had a problem in over years- will always return.

Miinukset: Long queues for breakfast, they need a bigger area but we were up early so fine for us.

Plussat: Courteous staff. Bed was very comfortable

Miinukset: The distribution of the room could be better. I think it seemed a little dark and lacking in ambient. Maybe a few more plants and pictures.

Plussat: The pool excellent I didn’t have any breakfast because I get up after 9 am to late

Miinukset: I had a wonderful time at the Hotel and I feel safe , that’s why I couldn’t find anything that I didn’t like I enjoy my stay because the staff who works there was wonderful people thanks

Miinukset: La piscina no tenía calefacción. A nuestro gusto, pasamos todo el día demasiado frío para usarlo.

Miinukset: In my last stay I ordered somme food to my room and after 50 minutes I called again and I had to place my order again. The laidy forgot. The hotel was totally occupied this could be the reason but it does not justifies a bad service

Plussat: people

Plussat: I Iked everything. The staff and facilities.

Miinukset: I did not like that I had to pay extra for my fiancé to visit

Plussat: It’s to be home away from home My favorite place

Plussat: Unexpected generous happy hour. Decent wifi. Comfortable room.

Miinukset: Fitness center is pretty much useless. Doesn't seem like there are any good views. Old city of Santo Domingo is pretty underwhelming.

Plussat: This is a beautiful hotel located in the perfect spot in the colonial district. The hotel itself is stunning and very peaceful. Comfortable, well appointed rooms, which are spotless. The grounds are well maintained and the entire staff is amazing. Easy walking distance to all the sites. Great restaurants all around. A perfect experience! A special thanks to Rosa our housekeeper. She made us feel like family!

Miinukset: I would not change one thing about this wonderful hotel!

Plussat: Very friendly service

Miinukset: 2 out of 4 machines in gym were not functional

Miinukset: Malfunctioning AC unit...too cooooolldd! Had to be transferred to a different room!

Plussat: Location and super helpful and friendly staffs

Miinukset: Internet was not working the whole 3 days in the room. It is pretty noisy from thw surrounding if you ipen the window or sitting at the pool

Plussat: Great location, cute comfortable room, quiet even though it was in the heart of the colonial zone, helpful and friendly staff and the decor was gorgeous.

Miinukset: No negatives

Plussat: Historical building with nice inner courtyward. So fresh inside within hot days of Dominique!

Plussat: Historic hotels , rooms were basic but the historic nature helps

Miinukset: Construction noise Basic rooms

Plussat: The staff was incredible, and it’s really clean

Miinukset: We had an issue with the room service that we didn’t get what we expected, and they brought it cold

Miinukset: They immediate try to upgrade grade you for a fee upon check-in.

Plussat: The cleanest and the staff professionalism throughout my stay.

Miinukset: The cable television went out continuously do my stay. I was there only one day but the cable in the garden Suites continuously went out throughout the day.

Plussat: This hotel sleeps very well. Location is quiet, although it is a ways from the city center.

Plussat: Nice room, comfortable bed, good wifi connection, great swimming pool

Miinukset: Swimming pool next to road, so it's quite noisy. Breakfast too expensive.

Plussat: Nice, clean and remodeled

Miinukset: Free parking behind hotel

Plussat: The hotel security was exceptional .

Miinukset: The pool was kid size only.

Plussat: Location was great

Miinukset: I liked the hotel a lot

Plussat: Henkilökunta ja palvelut. Siisteys.

Miinukset: Allasbaarin erittäin hidas palvelu.

Plussat: Room was nice but they did not have a king on check in. It was resolved next day.

Plussat: Room service takes over 1,5 hr. Had some food at one of their restaurants and got food poisoning. Don’t have a physician on call to cover this contingencies.

Miinukset: The pool, the gym

Plussat: Everything

Miinukset: I like everything from the hotel

Plussat: The staff really great! people were so kind and helping.

Miinukset: Facilities a little old. Some details in doors, windows, bathroom, pipelines

Plussat: Location was right in the middle of the city accessible to everything banks and shopping centers

Miinukset: The hotel clerk/receptionist was rude in questioning my guest which is the sole reason for my visit. The proper procedure was to ask me to follow or advise me of hotel policy and ask me to present id for my guest instead of rudely questioning my guest in aggressive and rude tone.

Plussat: People at the reception desk were very helpful.

Miinukset: No hot water in the shower, hotel interior was not what I expected from Radisson.

Miinukset: Small pool area with no view and very short sunny period (it’s on the 3rd floor and there are other high buildings nearby) gym is not in the hotel, but in another building and their pool was closed for maintenance Some construction works were taking place right under the window of my room, so it was very noisy sometimes

Plussat: Service.Excellent location and modern facilities

Plussat: Good breakfast, IF AND ONLY IF you get the free breakfast in your reservation. Otherwise, it's $10/person + taxes (18%) and that is way too expensive.

Miinukset: 1. No refrigerator 2. Depending on the package, you MAY or MAY not get breakfast. The first three days I paid $113/night and I had breakfast. I renewed a 4th day for $140 and I didn't get the breakfast. 3. For 2 people, they only give 1 complimentary bottle of water. Each additional bottle is $1.20. For me the deal-breaker was the breakfast and the lack of refrigerator. I understand that the last day I mistakenly selected the wrong reservation (which had no breakfast), but considering that I had spent over $500 for 4 days, the least they could do was throw in the free breakfast. Due to the sneaky way they hide the breakfast option, I will not be staying there again.

Plussat: The architecture and plant integration.

Plussat: Great location. A little oasis in the colonial zone. Roof top pool and bar are lovely. Staff is very helpful.

Miinukset: N/a

Plussat: Excellent location, very modern and clean boutique hotel with super kind and helpful staff. Breakfast options not many but good enough.

Plussat: Everything about the hotel, everything!

Miinukset: Nothing more but I had a good time.

Plussat: Both, modern and historical. Great architectural job!

Plussat: I loved how luxurious the hotel was. Everyone as accommodating and you felt like you were in a chiq location. The pool is amazing and the views are wonderful.

Miinukset: You can hear everything through the walls. It was difficult to feel like it was intimate.

Plussat: Beautifullly decorated modern hotel! My wife and I were pleasantly surprised by this beautiful hotel in the colonial section of Santo Domingo. Staff was very attentive. No complaints here.

Miinukset: Any problems I had were taken care of so quickly I don't even remember what they were.

Plussat: Sijainti, henkilökunta, sisustus, allasbaari, palveli

Plussat: I am so happy to find a hotel of this caliber in Santo Domingo.....I will return again and again! The food, the service, the room, location for walking, everything was perfect.

Miinukset: There is nothing to not like. Ok maybe a small desk in the room would be nice....but there is a business center.

Plussat: The staff were wonderful, we had a great time talking with Victor and others (they were friendly and helpful). The location was very central and the breakfast was delicious!

Miinukset: not applicable

Plussat: The rastrillo architecture, excellent facilities and service, and outstanding Colonial Zone location.

Miinukset: The breakfast buffet was expensive.

Plussat: No complaints...everything is perfect.

Plussat: I liked the fact it was close to nightlife, shops, parks and restaurants. The rooms were clean and the staff was friendly. I was greeted with a glass of champagne as soon as I walked in the door to check in. I would stay here again and would recommend it to friends.

Miinukset: The only thing that was a downfall was my bed was a bit hard. My friend as staying in another room and his bed was as soft as could be. I guess I got a bum deal when it came to my bed...

Plussat: For the price, nothing about this hotel was really worth it.

Miinukset: I didn't like anything. The shower was very small, the way they set up the minibar was deceitful. I figured the stuff was free to make up for such low quality. Literally over $60 for snacks you could get at a store for $10 or less. There's a little booklet that had prices but it's basically hidden. They did that on purpose. The room had nothing special in it. Felt kind of gross too but it was pretty expensive. I can't recommend this place.

Plussat: people were good and generous.

Miinukset: nothing

Plussat: Spacious Room, the hotel is in good location, walkable to every sites in zona colonial, clean hotel with a nice roof top terrace a good gym for hotels guest, Breakfast ( very Basic) not to the standard of the hotel.

Miinukset: Breakfast not to hotel standard, very simple.

Plussat: Location

Miinukset: The bed

Plussat: Fantastic Location. Friendly and professional staff. Breakfast had a wonderful selection. Parking was a little cramped, but the staff handled the car parking sufficiently. Parking is very tough in this area. The reception was warm and welcoming. They speak English and Spanish. The staff is very helpful with whatever you need. I would stay here again and highly recommend this hotel.

Miinukset: The staff sometimes talked a little too loud outside of the rooms.

Plussat: The location to the center of the center is the only plus!

Miinukset: The construction and the smell of raw sewage made me sick to my stomach. They pictures are obviously doctored bcause the rooms were small! They charged me $80 USD extra because I brought another person! This place sucks and will never stay there again!

Plussat: Breakfast is superb

Miinukset: Hair dryer.

Plussat: the location is in most touristic place in Santo Domingo. The hotel in small, clean and the breakfast (included) offers a good selection and quality

Miinukset: In the room it is complicate to recharge phone and laptop because of few sockets and covered with furnitures. The windows are not covered with mosquito net

Plussat: Great hotel! Small but super centric and clean. The breakfast is free and is also very good. Rooms are small but comfortable and very clean sheets, pillows etc.

Plussat: Il like the Food it is very clean and the staff was very nice the wifi was very good no issues

Miinukset: I didn't like the bed very uncomfortable and the towel wasn't great they need new bed and towels my body was kind of ache by sleeping in the bed

Plussat: location

Miinukset: small room

Plussat: We have staid in suite for two nights (New Years Eve including). Everything was perfect - beautiful apartments, very well equipped. We had also access to lounge - extremely good staff there and quite good food/drinks on happy hour (you can also get breakfast there).

Miinukset: -

Plussat: A very luxurious stay. The food was great and DR hotels/resorts typically have sub-par food options. The pool was also great!

Plussat: Everything is always perfect

Plussat: Love it as usually.. will recommend the Spa

Plussat: One of the best services I received food it's great

Miinukset: Pool hours

Plussat: Comfortable Bed...

Plussat: the pool is outstanding; the rooms are beautiful and the restaurant outlets are outstanding. The staff are well trained. This hotel operates as the highest level.

Miinukset: nothing

Plussat: The pool was superb, the shower and bed as well.

Miinukset: No

Plussat: Everything was wonderful from staff to the room. It was truly a special time for my husband and I, our wedding anniversary celebration couldn’t have been better.

Miinukset: N/a

Miinukset: Staff trick the customer to sell something that is not what they say it would be. Breakfast price is ridiculous. Flavor is terrible. Room is small for the price. Do not go to this hotel. Worst experience on a hotel of this price.

Plussat: The friendly staff, the comfy room and great food!

Plussat: the location was good , the staff was friendly they spoke good english for the dominican , the rooms were clean , the room had a little mini kitchen which was cool, shower was awesome !! breakfast was good as well

Miinukset: i didn't have any complaints

Miinukset: Even do I've prepaid my room when I arrived short after mid night they confirm they had my reservation but they gave my room to some one else and hotel was completely full

Plussat: The hotel meet every request and expectations that included finding a pharmacy that delivered AID needed medication in the middle of the night. The hotel staff was outstanding.

Miinukset: Nothing

Plussat: Inside

Miinukset: The way you guy served your breakfast

Plussat: Bed.

Miinukset: Noices around my room. No natural Juice in breakfast; too much sugar.

Plussat: Good location; good breakfast; excellent AC in rooms. The beds were very comfortable. This property is priced well.

Miinukset: Cockroaches in room 1st night; poorly trained staff - terrible customer service skills. Internet service was intermittent.

Plussat: Location and breakfast

Plussat: Free breakfast

Miinukset: There was no fridge in my room, but everyone else had one.The A/c was not working well for my room when I got there and for my friends room the entire trip.

Plussat: Nice staff

Miinukset: I stayed in two different rooms after extending my stay 1 night. Both of the rooms refrigerators had food left in them from previous guest. One item looked like it had been there for a few days. Only the hotel restaurant was near by.

Plussat: I was very impressed with modern look and technology(key entry and lights) breakfast was good.parking attendants very curtious.

Miinukset: The only thing was that you can here the noise and conversations in hallways.

Plussat: Location, Price

Miinukset: Room difficulties , GB

Plussat: Well i like the concept

Miinukset: That hotel needs to be cleaned, rooms are dirty, even the outside of the hotel is dirty, it needs to be renovated

Plussat: Lovely hotel with amazing staff. Very beautiful.

Plussat: The breakfast is not necessarily anything special, but the coffee tasted freshly roasted and freshly ground and that's almost enough for me. Plus the fact that you can have your breakfast in the beautiful courtyard made it a great experience. The rooms are spacious and elegant but not over the top. The service from everyone was we met was top-notch. I would like to live here if it were less expensive ; )

Plussat: Attention to detail with everything. Super friendly staff. And always available for you

Plussat: Central location.

Miinukset: Kindergarten nearby, no fridge or minibar in room. Not even water.

Plussat: It was impeccable with amazing staff !! Loved the interiors ! So chic and I definitely will be back ;)

Plussat: The hotel with different buildings , so I had to go to another building, the apartments was large with nice balcony, the bed was comfortable and I had great sleep at night, strong Wi-Fi, the front disk employee was nice and helpful, the breakfast was fine.

Miinukset: my struggle was thier is no key for the main entrance or password code you have to buzz and if you lucky he will open in my case he didn't for many reason he can't speak English and his colleague left and forget to give him my name upon shift changing handover , the common pool was stunning but not clean and lacking maintenance, one of the staff come to my apartment several time he speak Spanish asking me about something he disturbed me 4 times then I found out he was in the wrong apartment??

Plussat: The butler was very attentive and polite

Miinukset: We didn’t like the first impression thanks to the pressure on payment process the lady put on us. She was very concerned on taking my Credit Card info than welcoming us. Also, we understand that this is a very antique property but due to humidity in the house, we got immediate allergies.

Plussat: The Hotel in general was decent. It was clean and updated and the breakfast buffet was good with a lot of variety.

Miinukset: The customer service at the hotel was beyond bad, it was the worst service I have ever experienced. We had an issue with our reservation not being found and although I had a print out of the confirmation with all the information and showing it had been pre-paid, the check in clerk would not accept it because he did not know who Kayak was. He said I had to put a deposit down in order for him to give us a room. He also did not let us borrow the phone to call Kayak's customer service line to correct the issue, nor did he want to call. I have worked in a hotel in his exact position and if someone showed up with a reservation confirmation, it was my responsibility to create the reservation based on the confirmation sheet and deal with the vendor myself. As a person providing a service, the goal is to give the guest and wonderful stress free stay, not make it unbelievably impossible to check in to the hotel at 2 o'clock in the morning. In the end I ended up borrowing a cell phone and calling Kayak and had our room within 10 minutes, if he would've just picked up the stupid phone all the this frustration and this bad review would've been avoided.

Plussat: Proximaty to airport.

Plussat: Nice hotel, Friendly staff, great breakfast, good air conditioned rooms

Miinukset: On check out we were told that the payment had not yet been received even though this was booked and paid for several weeks in advance, we were asked to give a 'hold' payment, not too much of an issue but slightly annoying. Bathrooms are a little outdated

Plussat: Nothing

Miinukset: Twice someone tried to access our room. The lady at Reception was unfriendly.

Plussat: This hotel is very close to the airport. The location was very convenient for a morning flight.

Miinukset: We can hear everything from the next room, the bathroom stuff is broken. This hotel is not worth the money spent.

Plussat: nice and clean place, very comfortable bed, excellent breakfast very helpful staff

Miinukset: Little overpriced

Plussat: Rooms

Miinukset: Good location

Plussat: Clean and quiet

Miinukset: Pillows too high hurt my neck

Plussat: Friendly staff, clean spacious room and comfortable bed

Miinukset: The shower did not really get warm and water pressure was low. The bathtub was also really old and had mold

Plussat: Other than the fact that pin one particular day I couldn't get adequate water pressure in the shower, I thought it was a good value. I'd stay there again. Ped

Miinukset: Shower was spotty. One day I had bad pressure, but rusty was one day out of three three days I stayed there.

Plussat: Proximity to places I wanted to go

Plussat: The room, the bed, hot water, etc.

Miinukset: The price was too much for two night.

Plussat: Location

Miinukset: Very much a business hotel rather than leisure

Plussat: Overall good

Miinukset: Breakfast too expensive

Plussat: The rooms were clean, pretty and the bed was very comfortable. The stuff were kind & I had a happy stay.

Miinukset: Pool was smaller than I though and the sauna was not very good.