Santo Domingo hotellia

Plussat: Everything

Miinukset: Non

Miinukset: Check out took really long

Plussat: How clean and convenient the hotel was.

Miinukset: Front desk service. Check-in/out very slow. Did not like to check-out process at all. Waited for housekeeping to check inventory of the mini-bar. To say we ate a chocolate bar, which we did not.

Plussat: The hospitable staff was very attentive. Food was great too!!!

Miinukset: No

Plussat: The friendliness and hospitality of the staff especially the front desk employees.

Miinukset: Nothing that I can think of .

Plussat: The very friendly and helpful staff. The hotel is very LBGT friendly.

Miinukset: Nothing

Plussat: The friendly and courteous staff.

Miinukset: There were no hand sanitizer stations at the breakfast buffet. With all the guests using the same utensils it is very easy to transfer germs etc.

Plussat: The staff was very attentive and professional. Even The maids were able to keep me smiling with the little notes and rose petals left in the room. The breakfast was excellent and the little woman that makes the best omelets ever. I forgot her name.

Miinukset: The only thing I had recommend is that they place hand sanitizer station in the morning at the breakfast buffet. Too many hands handle the utensils used for picking up the good. I noticed people coughing and sneezing.

Plussat: The people very nice and the workers

Miinukset: Nothing i have been charge extra money and i don’t know why !!! This is the worst

Plussat: Close to most attractions

Miinukset: Everything expensive

Plussat: Location.

Miinukset: Checkout took too long and they were tring to charge me for a spoil chocolate in the room that my son opened. There was a guide from room service that was extremely rude.

Plussat: The ocean View

Miinukset: room service terrible wifi never works good not even to send a text over the internet

Plussat: Great location priced right.

Miinukset: Description is not accurate. The room was inferior to what I paid for.

Plussat: Their cleanliness and amenities

Miinukset: Their reception staff was unwelcoming and rude. I had a problem where I was given the wrong room and the woman in reception was very rude and spoke to me in a unprofessional way. I ended up waiting all day and given a proper room late in the evening.

Miinukset: When I get there no valet parking and no body to help you with your suitcases, I went to have a breakfast when I came back my room was locked I cant open with the card , then i have to wait for like 30 min. To they fixed the problem

Miinukset: No internet. Terrible

Plussat: I like about the property I had a Ocean view room. The cleaning was very clean.

Miinukset: I dint like. There were no Ice Machine in my Floor, end we dint had free water for everything I have to Purchase.

Plussat: Location was excellent along the Malecon. Breakfast was excellent but perhaps a little overpriced but the service was excellent. Room was exactly as the photo showed on the booking.com site and bed was very comfortable and room was non-smoking and very quiet.

Miinukset: The only problems we had were the bathtub plug in the bathtub didn't seal so I couldn't have a bath but the hotel apologized for the shortcoming and one of our key cards didn't work.

Plussat: Location

Miinukset: Rooms were not clean. Toilets were extremely dirty. Feces on the toilet seat.

Plussat: Staff were all very friendly.

Miinukset: Lots of road noise due to the balcony door not closing properly. Asked twice for someone to unlock the mini bar and nobody ever did.

Plussat: The room was a nice size

Miinukset: The hotel is on a very busy boulevard that can make it difficult to come in and out

Plussat: Firstly I have to say that this place shocked me, the personnel attention is above any imaginations. There's no gaps for mistakes, apparently everything is centered on good customer services. This stay blowed my wife requirements, she's very pleased.

Miinukset: Location, trafic's terrible right on front of hotel due to the proximity to the Ovelisco. Crosswalk are not properly ubicated and its offer zero no none to these that early mornin9 like to walk in the malecón.

Plussat: The servicen

Miinukset: Nothing

Plussat: Nice pool, friendly staff with a good atmosphere. Breakfast had good choice with Dominican varieties.

Miinukset: Air conditioner was noisy, recorded music throughout the hotel was too loud, probably a Dominican preference. Road in front of the hotel was full of traffic most of the time with noisy small motor bikes.

Plussat: Room rather large and had an amazing sea view. Hotel is in a great location close to the Old Town. Excellent breakfast. Friendly staff.

Miinukset: More plugs to charge the phone would be good. The lifts were not working properly at times and wouldn't close. Noise insulation could be improved as I could hear people in the room next to me.

Plussat: Only the room The bed was very comfortable.

Miinukset: The Hotel absolutely doesn't deserve the 4 star rating.Probably the rating was based on the facilities that hotel provides. Appart from the room which was very confortable all the rest was of substandard more like a 2 star Hotel.The communal areas are very run down in urgent need of refurbishment very 70's look, especially the breakfast room.Its more like a canteen and food is of the lowest quality standards. Al in all very depressing feel wouldn't recommend it at all lt kills the joy of holiday with shabby and depressing interior . Latst time i stayed in Boutique Palacio in zona colonial .This time wanted a bit off change and proved to be mistake.Palacio is lower start rating but much better option..as its got the charm of Spanish colonial architecture and very good feel factor.

Plussat: The close proximity to everything

Plussat: We were there for one night and had no time to fix the AC due to a late check in and tiredness ..it was a cuadruple reservation and no extra towels were placed so I had to ask for them..the bath tub was to small and it didn't look clean.

Plussat: Location was good, not too far from Distrito nacional. The pool area was decent and nice food too. The breakfast was good. Nice view overlooking the ocean

Plussat: Awesome

Miinukset: Was perfect why I go back

Plussat: Spa Pool Restaurant Staff

Miinukset: Food was good, menu was poor. Did not find many selections of food that I would have liked.

Plussat: Place, the pool

Miinukset: Not many choices on the menu

Plussat: Bed had a comfortable mattress

Miinukset: Let me start by saying. You couldn’t pay me to stay in this hotel again. Ask yourself What do you expect when you spend 100 UD dollars on a room in this city. ? There was a myriad of issues during my stay. First of all the breakfast was inedible. It was really bad. I ended up finding a Cafe on Calle en conde to eat my breakfast as the hotel breakfast was fit for farm animals only. I tried to find one redeeming quality thing about it. I couldn’t. Second. The hotel has most of its rooms facing the malecon. It’s so noisy from the traffic. All the time. That includes the pollution and busy street out in front of the pool on second floor. It’s not a nice place to relax. As for the view. Well. It’s not bad. Until you include the mountain of floating trash in the ocean Not the hotel’s fault for sure. But it’s there. Third. Most of the time I got hot water during the day. Mid morning and before dinner time it was ever only like warm. I can live with that Air conditioner is fed through duct work. It’s noisy as hell. But you get used to it. I had a dress shirt laundered and they do not do their laundry on site. It is sent out. The shirt got ruined due to excessive heat from the iron they used to press it. I spent so much time trying to contact management. They were never to be found. The staff was courteous throughout for sure That shirt was 200 dollar shirt and all they said was nothing they would do. Quite upsetting. Absolutely no level of management there at all. The hotel is mostly outdated. My room was a mix of renovations. old and new. Bathroom was nice. Perhaps they were doing the same next door as I heard construction fairly early in the morning time for 2 days out of 4. This hotel lacks the basic service level you would expect in a 100 dollar a night room. Maybe 40 is more appropriate.

Plussat: I can recommend this hotel

Plussat: Did rooms are pretty cleaned and great A.C.

Miinukset: They need to provide water for guests.

Plussat: because of the location and rate

Miinukset: The bathroom was very dirty with hair all the floor shower and face bowl and also the room had a bad sceant

Plussat: Great place. Closed to all the attractions. Walking distance to the colonial place. The staff is so kind. Front desk staff "Scarle" is so kind, patient with limited Spanish speaking people.

Plussat: very helpfull and friendly staff