Santo Domingo hotellia

Plussat: Everything is always perfect

Plussat: the pool is outstanding; the rooms are beautiful and the restaurant outlets are outstanding. The staff are well trained. This hotel operates as the highest level.

Miinukset: nothing

Plussat: One of the best services I received food it's great

Miinukset: Pool hours

Miinukset: Staff trick the customer to sell something that is not what they say it would be. Breakfast price is ridiculous. Flavor is terrible. Room is small for the price. Do not go to this hotel. Worst experience on a hotel of this price.

Plussat: Gorgeous hotel in a great location of Santo Domingo. The rooms were beautiful and spacious and the staff/customer service was the best I have seen in a long time.

Miinukset: The two main negatives were the food and bathroom. They claim no one has ever had this issue before and they seemed pretty shocked at the situation so I will give them the benefit of the doubt, but the showers that we experienced did not drain. The first room they gave is the shower flooded the bathroom. They were kind enough to give us a new took but the next morning when we went to shower again the same thing happened. As for the breakfast. It was served cold as if they scraped the leftovers of a previous guests plate onto a new plate to serve it to us so that it wouldn't be thrown out.

Plussat: The room was clean and large. Very comfortable. And tv in the bathroom was a nice touch

Plussat: Brand new rooms

Plussat: Great quality. Rooms had a decent view, balcony area, and great showers!

Miinukset: Customer service and checkin and check out line were painfully slow. Twenty minutes or more for each with only one or two customers and one representative each time.

Miinukset: The worse. I had a reservation for a double bed. Got there and was only one bed. Front desk lady didn't"t try to help.

Plussat: The patio and the room only. Hotel too old and they want to exhibit a class that they may have in the 50's but not on 2016.

Miinukset: La piscina no tenía calefacción. A nuestro gusto, pasamos todo el día demasiado frío para usarlo.

Miinukset: In my last stay I ordered somme food to my room and after 50 minutes I called again and I had to place my order again. The laidy forgot. The hotel was totally occupied this could be the reason but it does not justifies a bad service

Plussat: people

Plussat: I Iked everything. The staff and facilities.

Miinukset: I did not like that I had to pay extra for my fiancé to visit

Plussat: Lovely place! Well designed. Great location. it is quiet, very friendly. I had a good time there and came back for an additional night on the way back.

Miinukset: Wi Fi access was limited to the lobby area.

Plussat: The historic aspect

Miinukset: Location wasn't in the best neighborhood

Plussat: Friendly and professional staff. Good breakfast.

Miinukset: There wasn't any juice available until after I had already finished breakfast.

Plussat: Staff and facilities

Plussat: The people

Plussat: Hotel was super clean and everyone was very nice!

Miinukset: Food was expensive and limited

Plussat: Location

Miinukset: Very much a business hotel rather than leisure

Plussat: The people

Miinukset: No

Plussat: I love everything.. No complaints..

Plussat: The room is clean and everything they promised was provided.

Miinukset: No

Plussat: Very clean ,professional staff, great Gym, HD tv

Miinukset: Breakfast was good, not great. But I guess for the price, it's fine. Very affordable

Plussat: Excellent

Miinukset: No

Plussat: Highly recommend!! Better than Crowne plaza!!

Plussat: Nothing at all. Staff are not friendly and you feel like going to jail.

Miinukset: Lot of noise.

Plussat: All of the staff are very attentive to your needs. Very clean a must stay. Would recommend to anyone visiting Santo Domingo. Love this hotel have visited 4 times.

Miinukset: This place is amazing. All staff are friendly and respectful. Everyone at the front desk speaks English I loved that. I was able to communicate with everyone.

Plussat: Location

Miinukset: Room

Plussat: The staff was very nice to me. Specially in the reception.

Miinukset: The air conditioning system in the room. To much noise.

Plussat: Excellent customer service.

Miinukset: The stay was wonderful.

Miinukset: Food in the restaurant was overpriced.

Plussat: Todo

Plussat:

Miinukset: upon checking out I was approached by staff about missing towels, they actually dragged me back up to the room to count the towels; when I checked in there was one bath towel in the room, I requested more towels and they gave my 2 additional bath towels and 1 hand towel, which I left in the room; I even opened my bag to let them look and after finding no towels the be grudgingly let me go

Plussat: Nice rooms good beds nice bar and restaurant

Miinukset: Noisy street noise along highway

Plussat: The staff

Plussat: I loved the pool

Miinukset: I didnt like the poor customer service at front desk, rude & unprofessional.

Plussat: The bed was really comfy. The pool was nice.

Miinukset: The room key has to be inserted in order for the air and lights to work, which is inconvenient. While showering, the water seeps through and floods the bathroom. There is no free wifi. The breakfast was not worth it's expensive price. The fan makes a sudden and loud noise. The cleaning service knocks on your door 3 times a night to check up on things. The gym was really hot and under construction. There were pigeons that would get in the pool. No calls can be made (not even local calls) unless a credit is paid prior. The toilet wouldn't flush and maintenence had to be called everyday to fix it. Things would be moved or gone missing after the room was cleaned.

Plussat: Amazing the staff that Clean the rooms

Miinukset: Restaurante staff very bad

Plussat: I have a hard time finding solutions

Miinukset: Nobody couldn't help me

Plussat: Hotel location is great, walking distance to everything. The pool is clean. Rooms are clean and well taken care of.

Miinukset: Barcelo Hotel now offers gym membership and access to the pool to locals. Those who buy membership to the gym also are allowed to use the pool area thereafter. I am pretty sure that many local residence obtain gym memberhip just to be able to use a pool.. Well, this is a huge incinvenience for visitors and guests of the Barcelo Hotel. The day we arrived, te pool was full of local teenagers who were cursing, making a lot of unnecessary noise, inappropriately making out in the pool and behaving in a very obnoxious matter. There was no security nor anyone from hotel management around to observe and to correct the situation. To Barcelo Management: if you want and need to have a repetitive business, you must either ban te local visitors from using a pool or have someone to observe the disipline in your pool area. a

Plussat: The staff

Plussat: Clean and comfortable

Miinukset: They charge per guest. I was traveling with my two kids and they charged me extra for each.

Plussat: The staff

Plussat: Services...especially the lady in charge of maintenance, magnificent Human BEING..

Miinukset: NO

Plussat: Staff very polite and attentive.

Miinukset: Dust all over the room woman hair in th bathroom Dirty sheets, oil all over 24 hr menu and on desk chair And last cup in fridge from last guest that stayed

Plussat: View from room. Staff

Plussat: The staff was nice

Miinukset: Location should be described better and advise it’s not best location. I felt unsafe