Santo Domingo hotellia

Miinukset: It was perfect

Plussat: Excellent location, rooms are super comfortable

Miinukset: Rooms need a full body mirror

Plussat: Cleanliness and great Pool

Miinukset: Nothing

Plussat: Everything is always perfect

Plussat: Clean, fresh decor, very comfortable bed

Miinukset: Pool bar service in the evening was slow and they don’t pay attention to the customers The waiters just stand talking to one another

Plussat: I was all good we receive a complementary breakfast it was very nice a lot to chose

Plussat: One of the best services I received food it's great

Miinukset: Pool hours

Plussat: Executive lounge was the best..The service. .The food and the staff...Karla was so polite and professional

Miinukset: Every thing was ok

Plussat: the pool is outstanding; the rooms are beautiful and the restaurant outlets are outstanding. The staff are well trained. This hotel operates as the highest level.

Miinukset: nothing

Plussat: The location, the service and the room was very clean.

Miinukset: Very elegant.

Miinukset: Staff trick the customer to sell something that is not what they say it would be. Breakfast price is ridiculous. Flavor is terrible. Room is small for the price. Do not go to this hotel. Worst experience on a hotel of this price.

Plussat: Beauirful and comfortable hotel with a perfect location in the. Enter of the city. I recommend paying the access to the exefutive lounge

Plussat: Juan Castro at checkin was extremely helpful and welcoming Makes me want to return and stay at the JW Room large and as nice or nicer than any JW Marriott I have stayed in the US!

Miinukset: Nothing

Plussat: Cleanliness and food was outstanding

Miinukset: It didn’t have a spa or massage cabin

Plussat: Gorgeous hotel in a great location of Santo Domingo. The rooms were beautiful and spacious and the staff/customer service was the best I have seen in a long time.

Miinukset: The two main negatives were the food and bathroom. They claim no one has ever had this issue before and they seemed pretty shocked at the situation so I will give them the benefit of the doubt, but the showers that we experienced did not drain. The first room they gave is the shower flooded the bathroom. They were kind enough to give us a new took but the next morning when we went to shower again the same thing happened. As for the breakfast. It was served cold as if they scraped the leftovers of a previous guests plate onto a new plate to serve it to us so that it wouldn't be thrown out.

Plussat: The room was clean and large. Very comfortable. And tv in the bathroom was a nice touch

Plussat: Breakfast buffet choices Luke warm, but good variety

Plussat: The room is big and the pillows are comfortable

Miinukset: The receptionist was very unpleasant. Very low level of service. The hotel itself is nice and nothing more.

Plussat: Brand new rooms

Plussat: Great quality. Rooms had a decent view, balcony area, and great showers!

Miinukset: Customer service and checkin and check out line were painfully slow. Twenty minutes or more for each with only one or two customers and one representative each time.

Plussat: The food is amazing. Royal Club is cool you get to eat fruits, coffee, and soda's for the kids or hot chocolate while enjoying the view from the top floor. The breakfast is known to be one of the best.

Miinukset: I suffer from Allergies and they acted up while I was here. Weird because the hotel was clean and they do not have a carpet throughout the room, which is essential for me. Not a family hotel more of a business environment.

Miinukset: The worse. I had a reservation for a double bed. Got there and was only one bed. Front desk lady didn't"t try to help.

Plussat: The patio and the room only. Hotel too old and they want to exhibit a class that they may have in the 50's but not on 2016.

Plussat: breakfast excellent

Miinukset: cant think of anything other than cost

Plussat: Perfect

Miinukset: Everything was good

Plussat: The service , the employees were amazing!

Miinukset: Nothing, it was as close to perfect as it can get.

Plussat: Great breakfast Excellent locations

Miinukset: No really a bad experience but the bathroom towels didn't smells fresh.

Plussat: The place was great. My only disappointment was that my flight left too early for me to enjoy the breakfast.

Miinukset: Guest rules were very strict on visitors, there was a cost for them to be in the hotel.

Plussat: Very clean!

Miinukset: La piscina no tenía calefacción. A nuestro gusto, pasamos todo el día demasiado frío para usarlo.

Miinukset: In my last stay I ordered somme food to my room and after 50 minutes I called again and I had to place my order again. The laidy forgot. The hotel was totally occupied this could be the reason but it does not justifies a bad service

Plussat: people

Plussat: I Iked everything. The staff and facilities.

Miinukset: I did not like that I had to pay extra for my fiancé to visit

Plussat: Sijainti erinomainen. Milijöö mahtava.'

Plussat: Super friendly staff, great location, good food

Miinukset: there was a miscommunication on their part about airport pick up that resulted in me having to pay double for airport transportation

Plussat: The hotel has a great historic feel with a nice courtyard and roof deck. It is conviently located for everything there is to do in Zona Colonial. The staff was attentive and arranged for their driver to pick us up at the airport and later drive us to Punta Cana.

Plussat: The setting and design

Miinukset: The floor in the rooms were brick and dusty

Plussat: Great ambience. Great location. Friendly staff. Lovely breakfast.

Plussat: I love everything about this hotel! The staff were amazing. I was there for a week and Gaby was amazing! She was great help and took great care of her job. I hope to become a regular at this hotel! Very clean, quiet, safe. It’s not a big hotel chain, you get treat like a human being!

Plussat: Excellent Location!

Miinukset: Mattresses were not that comfortable.

Plussat: Secure ,great location , superb staff(Gabrielle) and customer service, super clean A ++++++, new favorite place

Plussat: Great location. Wonderful staff. Historic building well maintained and beautifully decorated.

Miinukset: Air conditioning was only adequate

Plussat: The staff is super attentive and the place breathes history. It is such an honor to return to El Beaterio once more.

Miinukset: My favorite part of El Beaterio is the internal Patio Español. However, since it is also a smoking free area, I was unabled to enjoy it during this trip. The smell of cigarettes entered my room and it forced me to keep the windows closed.

Plussat: The hotel is in a historic building and includes historic information throughout the property. Staying there was like getting an additional museum tour! The property was beautiful with a courtyard and lovely historic architectural features. The beds were comfortable and the breakfast was delicious. The location was amazing - just two blocks from the main shopping street and adjacent to a historic square. It was the perfect spot for walking around the the Zona Colonial. You get a lot of value for the price at this hotel.

Miinukset: This is a simple property in terms of amenities - the bathrooms are very basic and there is only air-conditioning in the actual rooms (which works great - but the common areas are warm.) This place is best if you are interested in charm and location over luxury.

Plussat: A quiet boutique place in the middle of colonial suburb of Santo Domingo. Great empathy for the customer and lots of attention to detail.

Miinukset: Absolutely nothing.

Plussat: Very quiet hotel, tastefully decorated and a very good breakfast.

Plussat: - Top Breakfast with fresh fruits and tasty omelet - friendly and helpful staff - pool

Plussat: A beautiful hotel with lovely gardens and a small pool, clean and comfortable room with lots of little extras, friendly and helpful multilingual staff, delicious breakfast, great location in colonial district.

Miinukset: We loved everything!

Plussat: My flight is late in the evening and I was accommodated! Excellent customer service. Friendly and professional staff. Will be my new home away from home.

Plussat: Beautiful boutique hotel, catering to guest’s needs. Second time visiting, never disappoints. Will be back.

Plussat: They catered to all my needs. The hotel manager Ramón and staff provided personalized attention. Will will definitely be back.

Plussat: Lovely place! Well designed. Great location. it is quiet, very friendly. I had a good time there and came back for an additional night on the way back.

Miinukset: Wi Fi access was limited to the lobby area.

Plussat: The staff was nice

Miinukset: Location should be described better and advise it’s not best location. I felt unsafe

Plussat: the location was excellent. I like the ocean view. And the area was very clean.

Miinukset: I really don't have any thing to complain about

Plussat: Room was a nice size and hotel itself had a great view of ocean.

Miinukset: Cold shower and ocean view wasn't really a ocean view.

Plussat: The breakfast was amazing. There was an incredible array of food and the view was fantastic. The hotel was also located right along el malecón on George Washington Avenue, so it was close to everything.

Miinukset: The wifi was shoddy, but enough to get one through a short vacation.

Plussat: Location, pool , breakfast, all the staff was very pleasant. Even the parking lot was easy to park in. I definitely recommend this hotel.

Miinukset: Nothing not to like

Plussat: Everything, the room and facilities exceeded my expectations

Miinukset: Pay for parking.

Plussat: Everything was very good love the hotel definitely I'm coming back.

Miinukset: The only thin was that I pay for breakfast and they said that I dint, ended up paying for breakfast again.

Plussat: Services...especially the lady in charge of maintenance, magnificent Human BEING..

Miinukset: NO

Plussat: Staff very polite and attentive.

Miinukset: Dust all over the room woman hair in th bathroom Dirty sheets, oil all over 24 hr menu and on desk chair And last cup in fridge from last guest that stayed

Plussat: View from room. Staff

Plussat: The room is clean and comfortable

Miinukset: The facilities are not so good

Plussat: everything

Plussat: The room was great and the pool was very nice. The entire experience was great. My girlfriend and I had a marvelous time here. And the desk personnel was very helpful , courteous and friendly.

Miinukset: I had no problems with our stay here at all.

Plussat: Bed very comfortable

Miinukset: My stay was awesome

Plussat: The property is very expensive.you don't get the value for your money

Plussat: Location

Miinukset: Very much a business hotel rather than leisure

Plussat: The staff were all very polite, completely helpful and very professional.

Miinukset: I think they have done it all.

Plussat: Great food friendly staff Quiet and secure. This hotel was across from the Malecon beautiful scenery.

Plussat: Excellent staff

Miinukset: Just the distance of tge room to the entrance of the hotel and most amenities.

Plussat: The beds were the best and the pool too

Plussat: First time here in DR and I loved it. I came with my wife to meet her family and this beautiful country. The hotels was awesome. The staff was great friendly and made me feel right at home. Def will come came and stay at the hotel.

Miinukset: Have no problem, nor-complains. Everything was great the 8 days that I stood at the hotel. I even got to go to the pool late night.

Plussat: Great service and the rooms are spacious/comfortable/clean.

Miinukset: No

Plussat: overall the place was beautiful and even though, I was traveling alone I never felt unsafe on the property. I love the beach, (i am a beach person), grounds which were beautiful, and the different areas to eat at different times of the day or night.

Miinukset: I didn't like the wines or the beers, they were on the lower end and there was no other options. I did not like that room service crew knocked the room door but enter the rooms without being acknowledged to come into the room and they were there as late as 9pm at night. I was locked in one of the bathroom by the pool after midnight and there was no escape route, it was like stuck in a sauna. no emergency alarm. thank god a young girl walked in and open the door for me.

Plussat: The Staff are always super amazing and very thoughtful. Everyone is happy!

Plussat: The staff were very nice and super pleasant!

Miinukset: This hotel had expired drinks in the club lounge, I had to bring this to management's attention.

Plussat: I liked The attention , the food and the very good environment renaisse offered. Its also at a great location

Miinukset: The room had cigar smell

Plussat: the lobby

Miinukset: it will be very helpful more parking and check how people park so will be less difficult to park

Plussat: Service excellent Room the best

Miinukset: Rear parking now you have to get of property and go around huge block to park in rear of the hotel, Parking space extremely narrow.

Plussat: The room is clean and everything they promised was provided.

Miinukset: No

Plussat: Highly recommend!! Better than Crowne plaza!!

Plussat: Closeness to fast good places and shopping

Miinukset: Bigger pool or more Sun needed and nightly entertainment.

Plussat: All

Miinukset: Nothing

Plussat: Very clean ,professional staff, great Gym, HD tv

Miinukset: Breakfast was good, not great. But I guess for the price, it's fine. Very affordable

Plussat: Excellent

Miinukset: No

Plussat: The people

Miinukset: No

Plussat: Loved the staff! They were friendly and courteous. From the front desk agents to the restaurant staff. Always helpful and accommodating.

Plussat: Excellent customer service. The receptionist, cooks, waiters etc. are the best that I have ever experienced. They all go out of their ways to make you feel most satisfied. The best place I have visited yet. If I could would give them 10 stars.

Plussat: It was very awesome experience, I enjoy every minute. The staff was very nice.

Plussat: I love that everyone was so nice and willing to help. The beds are amazingly comfortable!

Miinukset: The pool doesn’t get much sun so can’t really pick up a tan.

Plussat: I love everything.. No complaints..

Plussat: The staff

Plussat: Great Hotel, stayed at the Premium level. It has improved a lot, the food is much better the decoration looks great. Excellent service. specially from Iliana and Edili...

Miinukset: nothing...……..

Plussat: it was ok

Plussat: The Guest Services were outstanding, they were very helpful and attentive to all or our needs.

Miinukset: The Service staff (food service and poolside bar) were not nearly as attentive as the Guest services, as it took a significant amount of time to order at the pool.

Miinukset: Very good staff Annie Bello and Erleen Garcia very professional

Plussat: The bed is very comfortable, room very clean, minibar well stocked. All the Staff very friendly and courteous... The door porters make you feel welcome. Almost always stay here when I'm in Samto Domingo, never disappointed.... I accidentally left my phone charger in the room connected when I went to check out z the staff noticed it, called down to reception and let them know, and promptly brought the charger down to me. Priceless

Miinukset: Liked everything.

Plussat: The staff the food and how clean it was

Miinukset: I don't really stay at hotels but the barcelo hotel was all around excellent

Plussat: The staff and the facility were great

Miinukset: All meals should be included

Plussat: The staff

Miinukset: The service was do fast the staff was super helpful and very friendly Eleen Garcia and Annie Bello

Plussat: The staff

Plussat: The staff is grade A, the food is delicious and the place is secure. I think this is about the 6th time I stayed there and will come back again.

Miinukset: I didnt like that when going to your room with a friend or family they tend to ask you for your room number and I felt that they are using the wrong approach to this matter. I suggest that they find another way to handle the situation.

Plussat: Very helpful staff and excellent amenities great value for the price.

Miinukset: Can not complain about anything.

Plussat: Best boutique hotel in the City. Definately everybody in their staff try very hard to exceed expectations every single time I stay there. Renovated hotel with very competitive prices and great food. R. Matos

Plussat: Everything.

Plussat: Historic building in World Heritage Zona Colonial.

Plussat: The type of room I wanted was not available so they upgraded me. The room and the service was excellent!

Miinukset: Breakfast is way too expensive.

Plussat: I loved the hotel structure and decoration, the staff was marvelous!, breakfast was good.

Miinukset: There was dust underneath the bed.

Plussat: The staff was great, the check-in only took a few minutes and the room service was not great but pretty good.

Miinukset: The staff was great and all but the were serious problems with my experience due to their facilities. First, the AC in my room did not work. I called the reception but the problem was not resolved. To top off the heat, there was an unbearable noise coming from a party. We decided to leave the hotel early.

Plussat: Beautiful historical bldg

Plussat: The grounds are lovely and the staff very attentive and friendly— great location — second time here

Miinukset: Our room was terrible — definitely got screwed on my room — we didnt switch as we flew from hong kong 22 plus hours and were about to pass out — we were in the “ imperial” section but my room 2 years ago ( cheaper in the modern side) was 1000x better — my room had nowhere to unpack —really, heavy dark furniture, only like shutters black out so it was either super cave dark or glaring sunlight — the bathroom had bad lighting , nowhere to hang things/ towels and the light switches were random so could never figure out how to turn off the lights in bathroom — door didnt close so we can to drag the rubbish bin over if we wanted privacy — basically we got a terrible room — there was a breakfast buffet for the “ imperial” wing which was limited ( we are not big breakfast people but give me some fruit pls) so we just walked over the main buffet every morning — next time I wont waste my money on a nicer room wasnt worth it :(

Plussat: Historic hotels , rooms were basic but the historic nature helps

Miinukset: Construction noise Basic rooms

Plussat: Old historic feel of staying in a building that was build right after Christopher Columbus. Nice part of the tourism locations. Sometimes area is kinda iffy. Keep your valuables safe. I hope this helps.

Plussat: The staff was very friendly

Miinukset: The parking

Plussat: Breakfast was OK. Love the location because is center and quiet. The staff is great. I feel like I am in my own studio, its really cozy and I feel safe.

Miinukset: Bed was not that comfortable. Coffee but not sugar in the room. I am not sure if they have a vending machine or not but at least they should have more water in the refrigerator.

Plussat: The personal attention upon arrival and during our stay was exceptional! All of my small concern were address immediately.

Miinukset: N/A

Plussat: I love the rooms. Even the smaller rooms were very comfy and large. The staff was very professional and courteous. Excellent service.

Miinukset: The ham wasn't very fresh and there wasn't a lot of choices. Aside from the eggs you didn't get anything else really filling. Also, the rooms on the side of the streets were a bit noisy.

Plussat: Good location, right on top of one of the best spanish restaurants in town.

Miinukset: Finding parking during the day is a challenge. After 10pm you can find parking a bit easier.

Plussat: I love that it always feel like a home away from home.

Miinukset: The only thing i can be a bit picky about is that there is no variation for breakfest. I would like more options to choose from

Plussat: The breakfast was basic, but it was good enough. The lady prepared always a very nice omelette.

Miinukset: None

Plussat: Total I love this place

Miinukset: No complaints

Plussat: Good breakfast, IF AND ONLY IF you get the free breakfast in your reservation. Otherwise, it's $10/person + taxes (18%) and that is way too expensive.

Miinukset: 1. No refrigerator 2. Depending on the package, you MAY or MAY not get breakfast. The first three days I paid $113/night and I had breakfast. I renewed a 4th day for $140 and I didn't get the breakfast. 3. For 2 people, they only give 1 complimentary bottle of water. Each additional bottle is $1.20. For me the deal-breaker was the breakfast and the lack of refrigerator. I understand that the last day I mistakenly selected the wrong reservation (which had no breakfast), but considering that I had spent over $500 for 4 days, the least they could do was throw in the free breakfast. Due to the sneaky way they hide the breakfast option, I will not be staying there again.

Plussat: Location.

Miinukset: Being kept awake all night by car alarm, having to change room and move luggage despite checking out at 6am. Very annoyed.

Plussat: The facilities are great

Miinukset: Never any issues

Plussat: Hotel was very nice and room was good and in good location

Miinukset: Staff on reception were very rude to my wife when she was by herself

Plussat: The hotel service at the desk was great.

Plussat: The shower didn't have part of the glass door and water was coming out to the rest of the bathroom. Shower was lose and I had to get close to the wall to be under the water.

Miinukset: Elevator was really small and bathroom not comfortable

Plussat: The hotel was quiet, rooms facing the back and not the main street. It was a perfect location for my needs. Will book again.

Plussat: Recently remodeled. Beautiful. Value for money. A jewel in Santo Domingo

Miinukset: A small bottle of water, for sale at the colmado next door at 10 pesos is charged at a whopping 50 pesos. It should be free. The included breakfast is very minimal, feels very much like a rip-off.

Plussat: close to everything and the restaurant has the best staff

Plussat: The hotel was very clean and was in an excellent location.

Plussat: Good quality hotel for the price

Miinukset: In front of busy of a traffic street