Luggage handling. Arrived in Johannesburg without my luggage. Communication regarding lost luggage is basically non-existent.
Check-in was TERRIBLE !!! The AF staff was mostly clueless and not helpful, and the procedures in place were outdated.
Good cabin crew, Wi-Fi availability al through my trip.
Plussat: "Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it."
Miinukset: "Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++"
Miinukset: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Plussat: "Good selection of movies."
Miinukset: "Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag."
Plussat: "Polite and friendly service"
Miinukset: "Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well."
Plussat: "Crew was great. Seats were comfortable."
Miinukset: "The airline lost both of my luggage suitcases."
Miinukset: "Tell me i would misst the next flight and that my beg will not go to the final airport."
Plussat: "Great food and friendly crew."
Miinukset: "Seatback system was old and not very functional."
Plussat: "Excellent service"
Plussat: "Average crew. Average seat."
Miinukset: "They could have controlled screening babies better. They just let them scream....."
Plussat: "The crew was excellent."
Miinukset: "The snacks that were handed out prior to landing were not very good and it looked as though a lot of people in our section felt the same way. Also, there were a lot of empty seats in the comfort and premium sections, but non of our gold medallions were offered an upgrade."
Plussat: "Tight seat, was moved out of exit row because of my age"
Miinukset: "Could have stayed in exit row. Plan arrived in Moscow late so flight was over one hour late"
Plussat: "The cue lines per zone are a brilliant idea!"
Miinukset: "An explanation to passengers as to why there was a backup between the gate and the plane."
Plussat: "The crew was friendly!"
Miinukset: "Once again no vegetarian options."
Plussat: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Miinukset: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"
Plussat: "Intranet meant I could watch movies on my iPad"
Miinukset: "Seats are very uncomfortable"
Plussat: "Very little"
Miinukset: "Flight was very crowded. Flight crew kept bumping into my seat and never apologized"
Plussat: "Extremely hot the plane"
Plussat: "Leg space was great, food was delicious, alcohol served 3-4 times, and the in-flight entertainment was spectacular. I saw 4 movies and slept somewhat comfortably for once!"
Plussat: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Miinukset: "The seat padding is rather thin."
Plussat: "Good quality flight"
Miinukset: "But delayed and lost baggage"
Plussat: "Good selection of movies"
Plussat: "Efficient and smooth flight. Service was great and flight attendants were friendly"
Plussat: "The crew worked hard, but the food was below the French standards."
Miinukset: "The flight was delayed for 2.5 hours and the passengers spent this time in the cabin without a/c."
Plussat: "Their evacution video is interesting"
Miinukset: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
Plussat: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Miinukset: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."
Plussat: "Food was Fantastic, Air France the Best on Air."
Miinukset: "They were unfreindly and rude."
Plussat: "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"
Plussat: "The crew took care with calm and kindness of a man in deep distress and erratic behavior. Impressive. More generally , the crew showed respect and attention to all passengers. Not frequent."
Plussat: "Nothing special"
Miinukset: "They start serving late the apperitif before taking off and take it back right after."
Plussat: "All was good we didn’t feel the time 9 hours passed easily"
Miinukset: "Nothing special"
Plussat: "Whenever I travel air France I get a reminder of what customer service looks like on a flight. Incredible crew, great experience"
Plussat: "Seat comfort in business class Professional and friendly crew"
Miinukset: "Food not tasty Limited entertainment even in business class (such small and old screen style) Newspapers available to be much more diversified When is the WiFi going to be available?"
Plussat: "the Airline"
Miinukset: "The Airport, Security, Boarder control."
Miinukset: "My flight was cancelled, I was sent around to multiple desks and terminals and no one wanted to assist me, then my luggage was lost."
Plussat: "Crew and boarding, not much else to talk about. Late for take off, but made it on time"
Miinukset: "Late leaving and arriving."
Plussat: "Chicako Párizs szuper , udvarias személyzet pontos érkezés."
Miinukset: "Food was not good."
Plussat: "The food was good."
Miinukset: "I feel comfortable flying when I can see out the window so don't force me to close my window shade.The flight attendants kept forcing me to close my shade. Also new planes would be nice. Sick of flying on outdated technology."
Plussat: "Cheap aircraft, not even headsets"
Miinukset: "Dirty aircraft, I expect more when I pay a lot"
Plussat: "Cabin Crew and food selections were top notch"
Miinukset: "Seat configuration as a first class ticket was awful. Same configuration as economy class but by leaving the middle seat empty constituted first class. I'm 6'-1" and missed the legroom...."
Plussat: "tool me safe from one airport to another"
Miinukset: "wait time, food"
Plussat: "The food was great. Very filling and hot foods were hot and cooked thoroughly. For our 8 hour flight we were served 2 meals and snacks and plenty of hot drinks which was nice.The entertainment was great got to watch movies and play games and also learn language through games."
Miinukset: "It was very hot in there probably hotter than it should be. Not much air flow I was sweating the whole flight. Because of this I couldn't sleep it was kinda miserable not gonna lie."
Plussat: "quick flight 10 min ahead schedule"
Plussat: "The crew"
Miinukset: "Not enough room for legs. Small amounts of food. No entertainment."
Plussat: "Croissants instead of pretzels was a nice change of snack"
Miinukset: "Computer failure rendered the check in process a total mess. Staff seemed utterly at a loss and also totally unprepared for this very early and very full flight. Most passengers seemed to have multiple bags to check. Since this is a regular flight it was hard to understand why check in staff wandered in late when time was already tight - let alone having a system failure as well to deal with. We were 50 minutes late leaving. This resulted in many of us either missing or having extremely tight (stressful) connections at CDG Paris."
Plussat: "Not much"
Miinukset: "Norwegian used an extremely old Wamos A320 aircraft instead of one of their own 787s. The seats were not only uncomfortable, but also so tightly arranged that my knees touched the back of the front seat, and I am an average 6 feet tall. Inflight entertainment options were available only through the Wamos app, which could not be downloaded on the plane (and Norwegian had not mentioned during check in). Unless for people with pre-ordered food, it was not possible to buy even water until about 3 1/2 hours into the flight. The flight to BCN on a Norwegian plane was okay, but the prospect of another such return experience makes it very questionable to book this airline again."
Plussat: "Very clean. Crew was friendly. Punctual. Efficient."
Miinukset: "Entertainment selection could be better."
Miinukset: "The airline overbooked the premium cabin, but did not alert us until we were at the gate. 15 people were involuntarily shifted to economy, with a promise for future compensation. The service was average. The seats are extremely small and uncomfortable. I will not fly Norwegian Air again."
Plussat: "everything but the meals not so good"
Miinukset: "the meals not so good"
Plussat: "Overall good experience v"
Miinukset: "Would have liked to listen to music. Frustrating to have to pay for food, drinks, blanket, pillow and basic comforts on a 10 hour flight."
Miinukset: "We sat right by the kitchen galley. It was very noisy"
Plussat: "Crew was lovely"
Miinukset: "I didn’t understand the booking process and that you have to pay for everything separately (choosing seats, luggage, boarding class, etc). I will be a better consumer now."
Plussat: "We didn’t order any food. Free drinks would have been nice. Crew was nice. Entertainment was a good surprise."
Miinukset: "Having the choice of no drinks or $5 drinks was unpleasant. Also, why were we crowded three in a row of three seats when there were rows (of three seats) with only one person? Also, it was a major pain in the neck to be stuck at CDG with all our luggage (which we had to claim after the previous flight — surprise! — since we bought out ticket through Kiwi.com) for hours, due to Norwegian Air not allowing us to check in yet."
Plussat: "Flight attendants were friendly and had good appearance."
Miinukset: "Food was terrible. Seats were uncomfortable"
Plussat: "I appreciated there were many movie options for entertainment. Some old but there was good variety."
Miinukset: "I hated the wait time pre boarding. Somehow the flight kept getting delayed. The flight was delayed on my way to Barcelona and it was delayed even more so coming back to Oakland. The crew on board were not very nice and the crew pre boarding at the front desk were extremely rude and unhelpful. I paid the extra money for the on board meals and somehow I ended up getting the worst seat locations. The food is served at such disparate times. I felt like I was starving for many hours after I ate my first meal. Overall, I do not recommend flying through Norwegian and I doubt I will ever fly through Norwegian again."
Plussat: "Good price"
Miinukset: "Boarding was chaotic, crew was indifferent, seats were packed together, food (bought with ticket) was dry rubbery chicken, plain rice, and 4 slices of zucchini. This was on a 777 operated by another airline from Paris Orly to Newark. On the way in, we were on a Norwegian 787 from JFK to Charles de Gaulle and the flight was much better, but took forever to get off the plane and into Paris."
Miinukset: "My flight from Oakland to Barcelona ( DY7076) was canceled on August 2 and I had to rebook a new flight for the next day, August 3. It means that I had to spend my time and my money in the US one more day and miss all the personal stuff I had to do in Barcelona on August 3. According to my rights, I might have my money back for this flight."
Plussat: "For a 9.5 hr flight, you didn’t get meals and there wasn’t TVs to entertain yourself. When you asked the flight attendants for help, it was like you were bothering or inconveniencing them. It was a terrible experience for any kind of flight."
Miinukset: "Everything I feel like I went back to the 80’s Very rude crew Lost language and my friend on the same flight"
Miinukset: "The flight was very late, the crew was nonexistent. I only got 1 cup of water during a 7 Hour flight. No snacks were offered and the lateness from this flight made me miss my connecting flight."
Miinukset: "Kind of a bumpy landing and the flight was delayed. Baggage check in terminals were down as well, which caused quite a bit of delay"
Plussat: "Flight crew were super nice and accommodating, movie choices were excellent, food we ordered on board was pretty tasty (but surprisingly tiny portions)."
Miinukset: "The staff at the gate at Charles de Gaulle were bonkers, so incompetent that they looked like a Saturday Night Live skit, creating chaos while the boarding passengers tried to act like grown ups and keep their cool. They called over 50 passengers up to the desk by name, gave us no reason, and we milled about in confusion. A passenger in a wheelchair who clearly needed someone to push him was told repeatedly to wait while they did NOT call for help, until someone threw a small fit on his behalf... Then they loaded all the wheelchair and pre-boarding passengers dead last. Passenger lists and boarding pass stubs were repeatedly dropped on the floor, passenger confidentiality was disregarded, and the desk staff alternated btwn arguing openly among themselves and not communicating with eachother at all. Totally unprofessional."
Plussat: "USB ports"
Miinukset: "Something to drink and some peanuts are an inexpensive way for you to not look so cheap and money-grubbing."
Plussat: "Norwegian offers great prices and is pretty transparent regarding their extra fees"
Miinukset: "I didn't like the check in process from CPH to LAS. It could have been better organized"
Plussat: "Good seats, nice lighting, great air"
Miinukset: "FREEZING cold and very hard to sleep as a result, even with a purchased blanket"
Miinukset: "I missed my flight waiting at the wrong gate( there was another flight to Stockholm, my connecting city, being conducted by another airline) I did not notice until it was too late. The airline neglected to offload my checked luggage, refused to do accommodate me with a change fee and now has lost my bag and has no idea where it is."
Miinukset: "Delayed by almost 2 hours, with no updates, which caused a missed connection for most of the passengers. And then there was no mobile updates or any information at the transfer area, and we all had to go find informaiton at the Norwegian desk, which only had 1 person working. 6 more hour delay. Whoops!"
Miinukset: "After four hours on the tarmac at JFK we had to wait three hours to get our luggage. That’s 7 hours wasted and loved ones waiting to provide rides."
Plussat: "Economy Seats were comfortable"
Miinukset: "Information about system for ordering food was very problematic. I was not informed that I needed to order food 3 online days in advance. I tried to order it while checking in online because I realised only at that point that it was likely I would have to order in advance...I was charged but did not receive what I ordered. One crew member was nice, the others were not. When checking in at the airport the staff desk attendant was very rude. Too many hidden costs. Paying for extras like food and luggage does not make the price economical."
Plussat: "Just all in all, a really decent flight. The airplane was clean and tidy, staff were polite and I was really impressed with the free wifi. The flight was comfortable and I was able to get a little power nap in before we landed!"
Miinukset: "Food, seat, entertainment"
Plussat: "The plane itself was quite nice."
Miinukset: "After a 5 hour delay, we finally started boarding. We were loaded in buses and taken to the plane. When we got there they told us there were technical issues. They left the heat in the bus running at 27 C for about 10 Minutes. People were banging on the doors asking to open them. Finally they turned off the heat. It was not fun."
Plussat: "Good entertainment options on individual screens, where you can also order food"
Miinukset: "They charge for just about EVERYTHING. I was aware that checked luggage was not included in the ticket price so I prepaid for that. But be prepared: even on an 11-hour flight you must also reserve meals (i.e., prepay), or you'll be looking forward to buying from the "snack bar"--$9 for a small sandwich. Other items they charge for: water, earbuds, blankets... Don't even ask if there are free snacks. I'm surprised I wasn't charged for speaking with a crew member (when I could flag one down--good luck with that). They begin "boarding" 2 hours before departure. Why? So you can stand in a long line, no food venues nearby, to then be sequestered in an enclosed waiting area until they condescend to let you on the aircraft (no fee for that, surprisingly). Unless you prepaid another fee for expedited boarding. But if you're a common peasant I suggest taking a different discount airline where they actually care about their customers."
Plussat: "It was a nice plane. Very clean. Good entertainment. USB port to charge your phone."
Miinukset: "If you get a LowFare ticket you don't get any food or drinks. You have to buy everything and it's very expensive. Even on an 11 hour flight they don't even offer you water unless you seek them out specofically."
Miinukset: "In spite of request for Vegetarian food, there was no food available. While checking in, I did ask the officer about the food & was told YES. The same issue occurred on Return. I request for some refund a's a Compensation & it should be Debited to the contractor for food as a Penalty."
Plussat: "Fast, friendly, kept me up to date on any issues via text."
Plussat: "WiFi on board. Kind staff"
Miinukset: "Lost suitcase for 3 days and Not friendly follow up system"
Miinukset: "Not everyone was offered food or drinks. I had food and drinks. But my friend who sat besides me didn't get anything."
Miinukset: "They charge extra for EVERYTHING, including water. And you can't even buy snacks or other food on board unless you have "pre-ordered" it. Movies are from the 90's ("classics" LOL). At the time of purchase and at check in, there was no way to select a seat."
Plussat: "The engine purred like a kitten. Seats, free videos, easy access to order drinks & food w tap of your finger. Friendly, courteous greets you w a warm smile. Spacious airplane."
Miinukset: "Norwegian airlines needs to tell their customers that their luggage was left behind in Stockholm. We are exhausted from the long travels & are even more pissed off when multiple customers kept waiting for their luggage. I felt even more horrible to the family that was taking a cruise the next day. Can you believe Norwegian airlines are closed on Sunday. Couldn't talk to customer service until Monday when they opened. Bad customer satisfaction;("
Miinukset: "Excruciatingly slow loading, taxi and flight."
Plussat: "Delayed flights from US to Copenhagen, missed connection bt minutes and it took me THIRTY additional hours to get to my destination from original anticipated arrival time."
Plussat: "Every trans-Atlantic flight I've had with Norwegian has been on a Boeing 787 Dreamliner, which is an incredibly comfortable airplane compared to current standards. Ventilation and lighting are superior in a way that I doubt can be corrected on older aircraft. Norwegian's crew are *superb*. I've never had such snappy service on an aircraft; ordering via the built-in touchscreens is quick and straightforward. Also, I pre-bought the meal for a 7-hour flight, and it also came with a snack near the end, and each came with a drink."
Miinukset: "The food is not as good as Turkish Airlines. I don't think you can order anything but snacks and sandwiches if you don't pre-order, which isn't very enjoyable on a trans-Atlantic flight."
Miinukset: "See aforementioned notes on luggage troubles."
Miinukset: "There wasn't a great deal of choice of food to buy on our flight because it was under 2 hours. also on our flight heading out of the UK i did find that the staff were paying more attention to the needs of the people sitting on the other side of the plane. I thought they were rather rude."
Plussat: "plane seemed rather new."
Miinukset: "WiFi did not always work."
Plussat: "Spacious, filled with amenities, affordable"
Plussat: "The guy at the check in counter was very friendly and helpful"
Miinukset: "The crew on the airline talked most of the short flight, and I could hear their personal conversation. Not very professional. Not a glass of water was served. Only food for pay."
Plussat: "The boarding process was straightforward and the crew was friendly."
Miinukset: "Flight arrival delay was not announced. Long lines for check-in for London departures from JFK. Paris departure check-in line on same airline had no one...took 45 min of stand still line until they opened the Paris lines for London... Flight operated through Wamos: the music before and after take off on a really late flight (11pm departure) was actually not comforting."
Miinukset: "NO WI-FI"
Miinukset: "Will never recommend"
Plussat: "Could not fault my flight to Los Angeles, staff were excellent nothng too much trouble. Just as much room as Virgin etc. It was half the price of other airlines so did not mind paying for a pre order meal and snack."
Miinukset: "Return flight was not as good, staff were a bit abrupt especially one of them. Not many new films, plane seemed smaller"
Miinukset: "cramped seats"
We were kept sitting on the plane at the terminal for about 30 minutes before it was explained to us why, and the speakers are a bit crackly, so between that and the captains accent it was sometimes difficult to understand what was being said. The cabin crew were friendly, and our flight out was great, there was just a bit of a communication problem on the way
I used two Flights both of them suffered from a delay of 90 minutes . I the second segment we waited 99 minutes in lthe queue and even water was not offered . The crew provided disinformation in both flights and finally no entertainment was suggested
Lähtö oli reilun tunnin myöhässä, syytä myöhästymiseen ei kerrottu. Muuten kaikki oli oikein hyvin.
Seats are incredibly uncomfortable, pilots are newby, would avoid when I can
Miinukset: "Staff are not friendly, airplane was old and seats were very uncomfortable"
Miinukset: "It’s stupid Airlines. He give me brooding pass and make security check everything at final he didn’t make me fly to London because they sey u need transit visa. Why not they inform early so I can get online visa. And airlines don’t help anything finally i buy new tkt by myself ....."
Miinukset: "Mis maletas no llegaron y pasé mi estadía final en Barcelona sin mis maletas"
Plussat: "The crew was fine."
Miinukset: "Pegasus should upgrade the payment method through cards. They should accept more types of bank cards."
Plussat: "The price"
Miinukset: "Free food and alcoholic beverages"
Plussat: "Cheap ticket prices"
Miinukset: "Bad in plane services Very bad in payments Lake of latest aviation regulations"
Plussat: "Good price basic amenities but all in all a great deal"
Miinukset: "Everything was great!"
Miinukset: "Uncomfortable seats. No free WATER! Weight limit is ridiculous for a international flight. I will never travel with Pegasus again! I will try my best to spread the word on this airline."
Plussat: "Comfortable flight"
Miinukset: "No food"
Miinukset: "One hour flight from Dalaman to Istambul. that leaves with two and a half hours of delay. We arrived late to Istanbul. We ate dinner after hours and tired of Pegasus waiting. Without any explanation from anyone in the company. Never again will I fly with Pegasus."
Miinukset: "Wait time, customer service"
Miinukset: "Very slow check in. Unhelpful and unfriendly crew"
Plussat: "price. flight. comfort. convenience"
Plussat: "Friendly crew. Pretty much on time departure. Comfortable."
Miinukset: "The boarding process was a nightmare. The gate agents did not make an announcement. Thus, people crowded the area. The gate agents then decided who could board and who could not -- based on their seat assignment. Terrible."
Plussat: "The price"
Miinukset: "The mass"
Plussat: "The worst airport ever"
Miinukset: "The boarding pass , they opened my baggage like 3 times and start making chaos in it and ruin many things inside it , plus it always delayed in time"
Plussat: "The price"
Miinukset: "No one smiles or tries to help, the Baggage weighing is farcical as people get on in Turkey with three hand luggage’s. Flight was late, no explanation and no apology. Pre flight safety and general announcements are made as fast as possible. Unintelligible"
Miinukset: "delay, onboard service"
Miinukset: "Old plane, really crowded seats, the air crew doesn’t bother to clean the lavatories. Those who are working that is as the toilets up front were out of order..."
Plussat: "Professional crew paying fit"
Miinukset: "Paying for drinks"
Miinukset: "Late boarding for unknown reason."
Plussat: "The air conditioning wasn't worked good"
Miinukset: "No thing"
Plussat: "I'm actually surprised about the flight. The pilot was good and I think he was a pro. For a budget airline, Pegasus was good."
Miinukset: "We had only problems with the delayed luggages. The boarding was not on time but I don't think it's a big deal because we arrived almost as scheduled. No entertainment at all and comfort was not a priority but it's okay since it's a budget airline after all. But it would be better if they consider comfort of flyers even if it is a budget flight because flying is a serious thing and can cuase a lot of anxieties to begin with."
Plussat: "As noted above"
Miinukset: "Nothing really"
Miinukset: "baggage allowance is 20kg and no free drinks and food and very expensive if you want to buy.. ie.. 35 euro for a sandwich and cola"
Miinukset: "Everything is charge money"
Miinukset: "A lot of peoblems with this airlines. I will not use it again."
Miinukset: "my flight from Rome to Istanbul delayed 1 hour so i missed my second flight to Athens and they asked me to stay at the airport till the next day waiting for free seat :( but i refused and i fighting with them .. then they found a free seat in the next flight"
Plussat: "Crew was very nice. Seats were comfortable."
Miinukset: "Plane was HOT. It must have been 24 degrees or more the entire flight. I turned the fan on full but it was useless. I was hot uncomfortable and sweaty the entire time I was on the plane. Made what would otherwise have been a short and enjoyable flight extremely unpleasant."
Plussat: "Way and take two taxi Please write in the mail In big laters the terminal"
Miinukset: "This experience was absolutely horrible for my wife and myself both. We understood that being among the more "budget friendly" airlines, we would have to sacrifice some comfort. But this airline is beyond atrocious to say the least. There is no terminal exit, but rather we had to walk down steps from the plane, walk in the rain to a stand-up bus, and ride it to the airport. How on earth are you supposed to make close connecting flights with those conditions? We barely made it only because they let us skip the line for security. Save yourself the misery; dig deeper in your pocket for a better airline."
Plussat: "No problems at all, everything was OK and most important, on time"
Plussat: "It's not the first time I fly Pegasus the flight is good and I know low cost don't offer free meals but on my booking it was written meals on both flights. So I don't know who to blame the website or the airline but I was too tired to ask them."
Plussat: "Very nice crew, smooth flight, on time."
Plussat: "it's fine. It gets you from point A to point B."
Miinukset: "It's almost outrageous that they don't give water."
Plussat: "Roomy, comfortable seating. Clean and modern."
Miinukset: "The plane was stuck on the ground 1.5 hours approximatly in Istanbul, and nobody had told me why?!"
Plussat: "Staff was super friendly and efficient."
Miinukset: "The smallest leg room I have ever experienced! Flight was 30 min late, with no explanation...but we had a long layover so didn't really care."
Plussat: "Seating is comfortable enough with sufficient leg space."
Miinukset: "As there is no entertainment nor food served on board the grade has to be the minimum score. Precisely that there is no entertainment system."
Miinukset: "Crew lacks professionalism and courtesy. Distance, between rows, is small, a few cms (5-7) more, will bring great benefit. The transfer, at Instanbul, was crowded, inefficient and noisy; it took too long. The bathrooms were filthy and stinky."
Miinukset: "The flight got delayed. One of my loggage didnt got to bucharest only at the evening of my second day."
Plussat: "If all you care about is price, then this is the way to go"
Miinukset: "flight was late, Istanbul airport has limited wifi (have to buy 30 euro at restaurant to get access)"
Miinukset: "Terrible boarding procedure at Basel. Had to stand in line for about 30 mins waiting to board."
Miinukset: "The problems began around 2 am on 12-July at the Dubai airport. Our flight, originally scheduled for 4:20 am, was delayed until 6am. I attempted to inquire with the Pegasus staff about the flight delay, and what this would mean for my connection, but no staff were even available at the airport (all check-in activities etc were handled by airport staff). Even after the flight got delayed again until 7am, there were no Pegasus staff available to speak with. The Dubai airport staff assured me that someone was on their way to speak with the passengers, and that since our connecting flights were also on Pegasus, they would be sure to hold the flights for us. We were told that we would definitely make our connections. When we asked about the reason for the delay and to speak with a Pegasus staff member, we were told by airport staff that the Pegasus team had been called repeatedly and nobody was picking up the phone. There was a supervisor that was somewhere in the airport, and they had been told that she would be coming to the information desk to speak with passengers, but I waited for 2 hours for her and she never showed up. We were given no information on why the flight was delayed and what the plan was for our connections. Even at the gate there was not a single Pegasus staff member to assist us. We finally arrived in Istanbul and were directed to the transfer desk, where the Pegasus staff were rude, physically forceful (pushing and shoving), and could not communicate in English. The entire situation was extremely upsetting. Nobody was apologizing for the misinformation or lack of accountability. Nobody simply said, "I'm sorry." I was continuously shouted at in Turkish, I was pushed by Pegasus staff. I was simply trying to find out if my flight had left and if I could be rebooked on another flight. They were insistent that there was one flight a day and they could not book me on an alternative airline. For me, this meant that I missed an important meeting in Germany that afternoon, and that I had to forfeit money that I had put down for a hotel in Hamburg (Euros 124). They told everyone that the flights had left and that we should go upstairs to the hotel desk. However, even to do this, I was forced to purchase a visa (USD 30) to go through passport control. Pegagus has not reimbursed me for these expenses, despite emails, speaking to a supervisor at the Istanbul airport, and filing a complaint in the portal online. Again, at the hotel transfer desk, the staff was rude and unhelpful. We were treated like animals to be herded, and not like humans. Needless to say, I will never be flying with Pegasus again, and I will not be recommending it to anyone. The treatment of paying customers was horrible, and the service was terrible."