The Royal Hotel

There was nothing to like. I avoided being in the hotel using it to sleep only. I showered at work as the shower cubicle was basically coated in Scum from by previous uses and not cleaned. Therefore it was coated in dead dirty skin of others. Impossible therefore to like anything.

If there was a ridge anywhere, on furniture and fittings, ie bedside table and lamp, ledges on larger furniture, the tops of light fittings, everything was coated in white dust ( old dirty shed skin from many previous occupants ) . I was afraid to open a window in case the dust circulated, unfortunately it did by just my movement in the room. Pigeons landed and gathered on ledge outside the window. The carpet had been cursory vacuumed leaving obvious dead skin rings in many places, around bed legs, bedside tables all furniture and close to the walls all around. I slept in a sleeping bag on top of a sheet put over the bed. I still awoke feeling dirty. As I had no ventilation the room smelled sour. Vomit smell in room coming from carpet by bedside. There remained stains around the bed head carpet floor. There was a regular surge of faeces strong faeces odour from the filthy green stained toilet bowl. This was with the toilet door shut. I could see approx 2cm of mould around toilet bowl top and splattered faecal matter out with the bowl. The toilet roll was two thirds used with a half used one as my extra. There was a sewage smell that filled the corridor. This was a disgusting experience of how little a hotel chain really has any thought beyond getting your booking. The staff were unhelpful as a defensive tactic . I was offered free snacks when I mentioned being unwilling to use the bathroom due to its filthy state. I did laugh at this as it was not their fault a company could be so uncaring. A macabre experience and more seriously a potentially unhealthy stay.

The Grand hotel over the road, Better staff, rooms and overall environment. Better Value for money than the Royal

The Staff, Specifically the duty manager. No customer facing skills, Lack of process knowledge for dealing with complaints. Room 128, No central heating !! It was the 14th Feb...