Scarborough hotellia

Plussat: Well equipped gym. Sauna. Spa. Foot spa. Ice cave

Miinukset: Better information on mislaid items. Left jacket in the bar. When we enquired about this 3 different members of staff told us all items which were found would he handed into lost property and it was not in lost property. We explained we had not left the hotel and knew exactly where we had left it. Was not too bothered about the jacket but needed the car keys that were in the pocket. We were told we had to wait till 2.30pm till change over of staff. We asked could you not ring whoever's was taking over and of, as they had previously told us, all items were handed into lost property at reception then what different answer would the change over of staff given us? The manger went to ring another member of staff. He came back a short time later with my jacket that had been found hanging up in the staff room. Why was it hanging in there I wonder? And not handed into lost property? I was just pleased to have my car and house keys back!

Plussat: No parking

Miinukset: No parking

Plussat: I liked the cleanliness ,warmth and quality of this good hotel.Reception staff were nice,dining room staff were friendly and efficient.

Miinukset: I didn't like the "no access "to the rooms until exactly 3pm on the day of arrival although the lounge area was pleasant with good quality tea and coffee while you waited.. Or the 11a.M. checkout.Breakfast was adequate.A Buffet with more choice would have been a better option ,instead it was brought to you and although hot it had been made a while..

Plussat: The rooms were brilliant. The decor was really nice, modern and stylish. All the staff were really friendly and made you feel at home. the best thing was the quality of the rooms and the television in the bathroom.

Miinukset: nothing at all. we had a brilliant and lovely time.

Plussat: Staff are polite and very helpfull. We wanted to eat out and they gave us a list of places and a map to follow so we could find uor way back easily. We locked our key inside and they gave us another one without saying a word. They filled our tea tray and made our bed every day.

Miinukset:

Plussat: The restaurant area and front entrance were impressive.

Miinukset: Back entrance area is seedy, dark and the inner lobby and stairs were in need of redecoration.Noisy water pipes and floorboards, lift not working, poor menu for vegetarians. Early check-out time 11am not 12 noon.

Plussat: The big bathroom

Miinukset: Lack of car parking would discurrage me from visiting again

Plussat: location

Miinukset:

Plussat: Location

Miinukset: Staff were continually under pressure due to lack of experience and under-staffing. Minor complaints could not be addressed quickly.

Plussat: The staff were very pleasent, the Spa was wonderful and I for one liked the creaky floorboards, they added character and charm.

Miinukset:

Plussat: The friendliness and excellent sea view

Miinukset:

Plussat: evening dinner and the hotel location, and the parking arrangements

Miinukset: Very poor breakfast self service counter, the worst we have experienced, staff failed to fulfil requests, ie. morning paper, teapot of tea a breakfast, fail to correct the bill, and failed to notice a family/guests who have their child use a potty whilst we were dining close by.The hotel have been informed.

Plussat: Fine Edwardian interior, warm and confortable. Good breakfast; Splendid position - a few paces from the hotel gives superb views over South Bay.

Miinukset: Can't think of anything!

Plussat: Good location

Miinukset: No car park, cold drafty room, old fashioned & tired decor, a bit too close to a Shearings hotel/holiday. The breakfast was a typical overcooked buffet, little fresh fruit or yoghurt not worth £15 each!

Plussat: just thought it was a friendly place would defo stop there again

Miinukset: only problem was there was one cup in the room and it was a doubble room

Plussat: room excellent--- food excellent

Miinukset: not very good at replacing teas, milk etc in rooms car parking a night mare ( and we live in London.)

Plussat: I and my wife loved the swimming pool and the breakfast

Miinukset: I was not happy that most of the kitchens where not on due to upgrading so we could not order a bar meal and I did not like paying nearly £15 for 2 sandwiches instead and the car parking was a problem as it cost me £12.90 a day tp park the car

Plussat: staff were friendly and willing to help without prompts. the hotel is set closely to the sea-front and town center. the only downfall was the parking facilities - having to unload then drive to park and vice versa the next day.

Miinukset: The only downfall was the parking facilities - having to unload then drive to park and vice versa the next day. the 'set price' for evening meal was costly too!

Plussat: general comfort and service. also the convenient location

Miinukset: n/a

Plussat: I liked the room which was comfortable and well furnished

Miinukset: I have to use a walking aid and the number of steps made it very difficult. Absence of hand rails made it dangerous for me. I had to have a lot of help moving around.

Plussat: The breakfast was very enjoyable.

Miinukset: The staff on reception were rather abrupt and unapproachable also we booked a "superior double room" but were given twin bedded.

Plussat: the food was good room was ok only the noise of the kitchen in room 230 was not good

Miinukset: when we stay agen not in room 230 if posable

Plussat: Fantastic building but rather down at heel. Loved the room and the views but needed a bit of tlc!

Miinukset: It's the only way to keep a building like that paying for itself but it's definitely faded grandure. Love it - it's crazy but in parts a bit itchy!

Plussat: Did not have breakfast at the hotel so can't comment on that. Would not stay in a room with no windows again, too claustrophobic. Finding your way around the hotel was difficult and the signs were difficult. One of the lifts was out of order when we stayed.

Plussat: clean and comfy very central overlooks the beach great history

Plussat: The location

Miinukset: The hotel, the general standard, the extreme shortage of staff leading to unbelievable queues. We were due to stay two nights but left after one preferring to loose our money than stay any longer.

Plussat: Excellent location, decent rooms, vastly improved from ten years previous when I tried it. Reasonable entertainment, great happy hour.

Miinukset: The fact I was charged twice for my room. Once by the booking agent Kayak/Hotels.com, and then again at the reception even though I said it had already been paid.

Plussat: good room and entertainment

Plussat: I thought it stood up to its name Grand and the staff were very polite, friendly and helpful. I enjoyed every minute of my stay may it been a short one , look forward to having a longer stay.

Plussat: The historic building is very impressive from the outside and equally so inside the foyer with the huge staircase taking centre stage. The hotel had it's Christmas decorations up which looked beautiful. We stayed in room 640 which was within one on the towers, it has two windows with beautiful views of the beach and the town and is of a good size. The food was buffet style serve yourself with plenty of choice, soup. salad bar, hot buffet for main and various cakes, ice cream, mince pies plus cheese and crackers. The breakfast was great with fruit, toast, cereal and of course a full English available, this again was self service so worked really well for us. The general ambience of the hotel was very warm and welcoming.

Plussat: Location of hotel.

Miinukset: Hotel staff ar'ent really helpful at all. if you ask the restaurant staff any questions they were rude and did not seem to want to help at all. lifts in hotel also dont work.

Plussat: juccuzzi bath

Miinukset: the rooms we got looked like something from 1930s

Plussat: It was an ideal location

Miinukset: Customer service at both check in and in the restaurant was poor, staff appeared miserable and failed to make you feel welcome. In the restaurant tables looked unclean with streaky marks on them, plates were being cleared of left overs into black bin bags at tables and it was all quite off putting. Quality of Service was very dissapointing at this hotel.

Plussat: Meals were good

Miinukset:

Plussat: Though the room was a bit small for a Premium, the Jaccuzzi bath made up for that!

Miinukset: I know its a hard job but, the staff could look a little bit more friendly and a tip bowl in the dining room, put Us off a bit!

Plussat: I liked sitting in on the Line Dancing. I liked the view of the sea and the luxurious lobby. I also was taken by the friendly atmosphere and the staff were extremely helpful. The food was first class both the dinner and the breakfastand the resturant was awesome. I have been to many hotels in London and The Grand would top them all.

Miinukset:

Plussat: We booked the premium room and had 1 of the 4 towers to ourselves...amazing.

Miinukset: -lots of building work being done...over 60s only really.