Plussat:The only decent thing about this terrible hotel was the breakfast. The rest, simply terrible!
Miinukset:When we got to the hotel room, there was a towel on the floor of the bathroom, we didn't know if it was clean or not so we just moved it to the corner and left it there. Obviously that wasn't suppose to be there. Then, when I tried to wash my hands, the sink wasn't working. We told the receptionist ans she said she would change us to a different room. Then she said there were no more rooms available with 2 beds, so she was calling someone to fix it. We were getting ready to have dinner so we told her we didn't want anyone in the room while we were out. Every time we wanted to wash our hands, face or brush our teeth, we had to use the shower. Totally inconvenient! The fridge was so dirty, that we couldn't put anything inside of it because it was just gross. The curtains of the window were disgusting, yellowish and brownish stains all over them. I couldn't touch them. The shower curtain was so thin that the water would get everywhere and it was a mess to dry it! and we found hair in the bath tub. When I asked the receptionist for a discount or some kind of solution for the inconveniences she just gave us a $22 discount claiming it was 'all she could do'. to When we check out, there was no one in the front desk. We waited for 15 minutes till a lady showed up apologizing for the time we waited. Little did she know that we saw her smoking in one of the cars parked in the hotel, with really loud music. I was so upset that I ironically asked her 'taking a break?' and she laughed. We had the terrible luck to forget a towel that belonged to my friend and I forget my jacket (a nice one). It was a pain in the *ss to recover it. I called the same night we checked out and they told me to call again the next day. When I did, the receptionist told me to call in the afternoon because the cleaning lady only spoke Spanish and she was't able to communicate with her. I told her that I speak Spanish so she could put the cleaning lady on the phone for me to talk to her. The lady told me she found boththings was going to leave everything at the front desk for them to take care of it. The receptionist told me she would take care of it (of course I payed for the shipping). The next day my husband called asking if they shipped the stuff, they said they had the jacket but not the towel of my friend (my husband asked them how was that possible if the cleaning lady said she found both and the front desk had them) The only answer he got was 'we have the jacket and that's it'. Then my husband gave them the info of my credit card (even though they had it) and she promised to take care of it that same day. It took them 2 WEEKS to finally ship my jacket. 2 weeks we called them every day!! They even lied to us and said they shipped it when they didn't!! They are just incredibly incompetent and lazy! I will never stay there again. You get what you pay for. Terrible hotel and staff.